Windows Picture and Fax Viewer file selection



Adrastos
07-10-2005, 02:41 AM
Sometimes I will highlight a range of photo files and open them into Picture
and Fax viewer. I can then page through all the photos I selected.

Occasionally though, I will load a range of photos into the viewer and
photos from outside the range I selected get loaded into the viewer. When
this has happened, I've gone back and reselected the range and tried it again
and still get pictures loading from outside the range I wanted. Also, I
notice on the viewer's print wizard that pictures/documents from outside my
range of selected documents are sometimes presented for printing.

Anyone know how that happens and how do you fix it?

Tom Che [MSFT]
07-10-2005, 02:41 AM
Hi Adrastos,

Thanks for posting here.

From your post, my understanding of this issue is: Occasionally you select
a range of photo files and open them into Windows Picture and Fax Viewer,
but you find some photos from outside the range you selected are also
loaded into the Viewer. If this is not correct, please feel free to let me
know.

I have performed a lot of research on this issue, searching in both our
internal knowledge base and the Internet, but I cannot find any similar
issue. Especially, this issue seems to happen randomly, and intermittent
problems are a real pain to isolate, so it may be very difficult to find
the root cause.

Furthermore, I have tested this issue on my own box as below:

1. Open a folder containing a lot of pictures in Windows Explorer.

2. Select multiple picture files with the following methods:

a. Select some consecutive files, click the first item, press and hold down
SHIFT, and then click the last item (or using mouse to drag and drop).

b. Select some nonconsecutive files, press and hold down CTRL, and then
click each item.

3. Open these selected files with Windows Picture and Fax Viewer with the
following methods:

a. Right click one of the selected files, and then click Preview.

b. Press ENTER key directly.

4. Everything works fine - only selected files are opened and browsed by
Windows Picture and Fax Viewer.

I have done the same test with different picture files for several times,
and I never encounter the issue as you mentioned during the test.

So, is there any difference between your operation process and my test?

Furthermore, if the issue persists, I suggest you may test this issue again
and again in a Clean Boot environment to eliminate third-party interference
as below:
=========================
A clean boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.

1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.

If your issue is resolved at this point, repeat the process, but add one
check back each time to the list of files listed under the "Startup" and
"Services" menu until the issue reappears again, when this happens follow
these steps:

1. Select the tab for the last file you enabled and remove the checks from
each line in that file.
2. Click the Apply button
3. Reboot your computer and verify the issue has not reappeared.
4. Replace each check mark one line at a time.
5. Click the Apply button.
6. Reboot your computer.

When the issue reappears you will then know which line or command is
causing the issue.

How to troubleshoot by using the System Configuration utility in Windows XP
http://support.microsoft.com/kb/310560

Hope this helps!

Have a nice day!

Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: Windows Picture and Fax Viewer file selection
>thread-index: AcWCT+y5amERGcNzQPmNbGyBWp2hrg==
>X-WBNR-Posting-Host: 192.156.27.34
>From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@news.postalias>
>Subject: Windows Picture and Fax Viewer file selection
>Date: Wed, 6 Jul 2005 10:27:03 -0700
>Lines: 11
>Message-ID: <C55529A4-520D-4787-983D-BBA94D33445A@microsoft.com>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windowsxp.help_and_support
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.help_and_support:159320
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>Sometimes I will highlight a range of photo files and open them into
Picture
>and Fax viewer. I can then page through all the photos I selected.
>
>Occasionally though, I will load a range of photos into the viewer and
>photos from outside the range I selected get loaded into the viewer. When
>this has happened, I've gone back and reselected the range and tried it
again
>and still get pictures loading from outside the range I wanted. Also, I
>notice on the viewer's print wizard that pictures/documents from outside
my
>range of selected documents are sometimes presented for printing.
>
>Anyone know how that happens and how do you fix it?
>

Adrastos
07-10-2005, 02:42 AM
Tom,

Thanks very much for the reply. Yes, you do understand the issue I'm having
and your tests replicate the way I tend to open a range of photo files. I'll
see if there are any other clues I can find regarding this problem and pass
that along.


"Tom Che [MSFT]" wrote:

> Hi Adrastos,
>
> Thanks for posting here.
>
> From your post, my understanding of this issue is: Occasionally you select
> a range of photo files and open them into Windows Picture and Fax Viewer,
> but you find some photos from outside the range you selected are also
> loaded into the Viewer. If this is not correct, please feel free to let me
> know.
>
> I have performed a lot of research on this issue, searching in both our
> internal knowledge base and the Internet, but I cannot find any similar
> issue. Especially, this issue seems to happen randomly, and intermittent
> problems are a real pain to isolate, so it may be very difficult to find
> the root cause.
>
> Furthermore, I have tested this issue on my own box as below:
>
> 1. Open a folder containing a lot of pictures in Windows Explorer.
>
> 2. Select multiple picture files with the following methods:
>
> a. Select some consecutive files, click the first item, press and hold down
> SHIFT, and then click the last item (or using mouse to drag and drop).
>
> b. Select some nonconsecutive files, press and hold down CTRL, and then
> click each item.
>
> 3. Open these selected files with Windows Picture and Fax Viewer with the
> following methods:
>
> a. Right click one of the selected files, and then click Preview.
>
> b. Press ENTER key directly.
>
> 4. Everything works fine - only selected files are opened and browsed by
> Windows Picture and Fax Viewer.
>
> I have done the same test with different picture files for several times,
> and I never encounter the issue as you mentioned during the test.
>
> So, is there any difference between your operation process and my test?
>
> Furthermore, if the issue persists, I suggest you may test this issue again
> and again in a Clean Boot environment to eliminate third-party interference
> as below:
> =========================
> A clean boot will allow us to isolate any device drivers or programs that
> are loading at startup that may be causing a conflict with other device
> drivers or programs that are installed in your computer.
>
> 1. Click Start, click Run, type "msconfig" (without the quotation marks) in
> the Open box, and then click OK.
> 2. In the Startup tab, click the "Disable All" button.
> 3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
> and then click the "Disable All" button.
> 4. Click OK and restart your computer.
>
> If your issue is resolved at this point, repeat the process, but add one
> check back each time to the list of files listed under the "Startup" and
> "Services" menu until the issue reappears again, when this happens follow
> these steps:
>
> 1. Select the tab for the last file you enabled and remove the checks from
> each line in that file.
> 2. Click the Apply button
> 3. Reboot your computer and verify the issue has not reappeared.
> 4. Replace each check mark one line at a time.
> 5. Click the Apply button.
> 6. Reboot your computer.
>
> When the issue reappears you will then know which line or command is
> causing the issue.
>
> How to troubleshoot by using the System Configuration utility in Windows XP
> http://support.microsoft.com/kb/310560
>
> Hope this helps!
>
> Have a nice day!
>
> Sincerely,
> Tom Che
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: Windows Picture and Fax Viewer file selection
> >thread-index: AcWCT+y5amERGcNzQPmNbGyBWp2hrg==
> >X-WBNR-Posting-Host: 192.156.27.34
> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@news.postalias>
> >Subject: Windows Picture and Fax Viewer file selection
> >Date: Wed, 6 Jul 2005 10:27:03 -0700
> >Lines: 11
> >Message-ID: <C55529A4-520D-4787-983D-BBA94D33445A@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windowsxp.help_and_support
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windowsxp.help_and_support:159320
> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
> >
> >Sometimes I will highlight a range of photo files and open them into
> Picture
> >and Fax viewer. I can then page through all the photos I selected.
> >
> >Occasionally though, I will load a range of photos into the viewer and
> >photos from outside the range I selected get loaded into the viewer. When
> >this has happened, I've gone back and reselected the range and tried it
> again
> >and still get pictures loading from outside the range I wanted. Also, I
> >notice on the viewer's print wizard that pictures/documents from outside
> my
> >range of selected documents are sometimes presented for printing.
> >
> >Anyone know how that happens and how do you fix it?
> >
>
>

Tom Che [MSFT]
07-10-2005, 02:42 AM
Hi Adrastos,

Thanks for your response.

If you have any updates or need any further assistance on this issue,
please feel free to let me know. I am glad to be of assistance. :-)

Have a nice day!

Sincerely,
Tom Che

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: Windows Picture and Fax Viewer file selection
>thread-index: AcWDHP/toBXCgfqdSoq7KkocMCrAvA==
>X-WBNR-Posting-Host: 192.156.27.34
>From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@news.postalias>
>References: <C55529A4-520D-4787-983D-BBA94D33445A@microsoft.com>
<0ogrfesgFHA.3936@TK2MSFTNGXA01.phx.gbl>
>Subject: RE: Windows Picture and Fax Viewer file selection
>Date: Thu, 7 Jul 2005 10:55:02 -0700
>Lines: 144
>Message-ID: <EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@microsoft.com>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windowsxp.help_and_support
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.help_and_support:159675
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>Tom,
>
>Thanks very much for the reply. Yes, you do understand the issue I'm
having
>and your tests replicate the way I tend to open a range of photo files.
I'll
>see if there are any other clues I can find regarding this problem and
pass
>that along.
>
>
>"Tom Che [MSFT]" wrote:
>
>> Hi Adrastos,
>>
>> Thanks for posting here.
>>
>> From your post, my understanding of this issue is: Occasionally you
select
>> a range of photo files and open them into Windows Picture and Fax
Viewer,
>> but you find some photos from outside the range you selected are also
>> loaded into the Viewer. If this is not correct, please feel free to let
me
>> know.
>>
>> I have performed a lot of research on this issue, searching in both our
>> internal knowledge base and the Internet, but I cannot find any similar
>> issue. Especially, this issue seems to happen randomly, and
intermittent
>> problems are a real pain to isolate, so it may be very difficult to find
>> the root cause.
>>
>> Furthermore, I have tested this issue on my own box as below:
>>
>> 1. Open a folder containing a lot of pictures in Windows Explorer.
>>
>> 2. Select multiple picture files with the following methods:
>>
>> a. Select some consecutive files, click the first item, press and hold
down
>> SHIFT, and then click the last item (or using mouse to drag and drop).
>>
>> b. Select some nonconsecutive files, press and hold down CTRL, and then
>> click each item.
>>
>> 3. Open these selected files with Windows Picture and Fax Viewer with
the
>> following methods:
>>
>> a. Right click one of the selected files, and then click Preview.
>>
>> b. Press ENTER key directly.
>>
>> 4. Everything works fine - only selected files are opened and browsed by
>> Windows Picture and Fax Viewer.
>>
>> I have done the same test with different picture files for several
times,
>> and I never encounter the issue as you mentioned during the test.
>>
>> So, is there any difference between your operation process and my test?
>>
>> Furthermore, if the issue persists, I suggest you may test this issue
again
>> and again in a Clean Boot environment to eliminate third-party
interference
>> as below:
>> =========================
>> A clean boot will allow us to isolate any device drivers or programs
that
>> are loading at startup that may be causing a conflict with other device
>> drivers or programs that are installed in your computer.
>>
>> 1. Click Start, click Run, type "msconfig" (without the quotation marks)
in
>> the Open box, and then click OK.
>> 2. In the Startup tab, click the "Disable All" button.
>> 3. In the Services tab, check the "Hide All Microsoft Services"
checkbox,
>> and then click the "Disable All" button.
>> 4. Click OK and restart your computer.
>>
>> If your issue is resolved at this point, repeat the process, but add one
>> check back each time to the list of files listed under the "Startup" and
>> "Services" menu until the issue reappears again, when this happens
follow
>> these steps:
>>
>> 1. Select the tab for the last file you enabled and remove the checks
from
>> each line in that file.
>> 2. Click the Apply button
>> 3. Reboot your computer and verify the issue has not reappeared.
>> 4. Replace each check mark one line at a time.
>> 5. Click the Apply button.
>> 6. Reboot your computer.
>>
>> When the issue reappears you will then know which line or command is
>> causing the issue.
>>
>> How to troubleshoot by using the System Configuration utility in Windows
XP
>> http://support.microsoft.com/kb/310560
>>
>> Hope this helps!
>>
>> Have a nice day!
>>
>> Sincerely,
>> Tom Che
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Windows Picture and Fax Viewer file selection
>> >thread-index: AcWCT+y5amERGcNzQPmNbGyBWp2hrg==
>> >X-WBNR-Posting-Host: 192.156.27.34
>> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@news.postalias>
>> >Subject: Windows Picture and Fax Viewer file selection
>> >Date: Wed, 6 Jul 2005 10:27:03 -0700
>> >Lines: 11
>> >Message-ID: <C55529A4-520D-4787-983D-BBA94D33445A@microsoft.com>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windowsxp.help_and_support
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl
>> microsoft.public.windowsxp.help_and_support:159320
>> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >
>> >Sometimes I will highlight a range of photo files and open them into
>> Picture
>> >and Fax viewer. I can then page through all the photos I selected.
>> >
>> >Occasionally though, I will load a range of photos into the viewer and
>> >photos from outside the range I selected get loaded into the viewer.
When
>> >this has happened, I've gone back and reselected the range and tried it
>> again
>> >and still get pictures loading from outside the range I wanted. Also,
I
>> >notice on the viewer's print wizard that pictures/documents from
outside
>> my
>> >range of selected documents are sometimes presented for printing.
>> >
>> >Anyone know how that happens and how do you fix it?
>> >
>>
>>
>


Windows Picture and Fax Viewer file selection