Troubleshooting problems with IE 6 in SystemXP



Val
07-10-2005, 01:39 AM
I recently installed the dictation and speech option in Microsoft Word
2003.
Until that installation IE6 worked perfectly. Now I can only launch
IE through the "Run as" option under the icon which doesnít allow me
to store Favorites or download programs. Short of taking the entire
Word program off the computer I canít figure out how to uninstall the
dictation and speech option. I did uncheck the Microsoft Office in
the start up programs but this did not help in loading IE.
I did run Norton Antivirus as soon as I detected this problem
-indicated no viruses. Around 24 later it started notifying me that
my computer was infected with a Trojan Horse. I now have 6 files
quarantened - four of which are from System 32. None of this 4 files
can be found either on the System XP installation file or on my laptop
which has the same system as the affected computer. In included
hidden files in the search.
Last night I ran the Registry Editor to scan and fix windows file.
It didnít help either. The next step is probably reinstalling
Internet Explorer but I am reluctant to do that yet until I am sure
there is no conflict with the Microsoft Word addition. Any
suggestions?

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Maurice N ~ MVP
07-10-2005, 01:39 AM
First, be certain all virii / trojans/malware are cleaned up. Has the last run of NAV shown everything clean?

Are you on XP with Service Pack 2? so that your IE should be at SP2 level?

See MS Article 318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP:
http://support.microsoft.com/≠kb/318378

It's just possible the Word option overlayed 1 or more DLL files. A IE reinstall should clear it up.

--
Maurice N
MVP Windows - Shell / User
-----


Val wrote:
> I recently installed the dictation and speech option in Microsoft Word
> 2003.
> Until that installation IE6 worked perfectly. Now I can only launch
> IE through the "Run as" option under the icon which doesn't allow me
> to store Favorites or download programs. Short of taking the entire
> Word program off the computer I can't figure out how to uninstall the
> dictation and speech option. I did uncheck the Microsoft Office in
> the start up programs but this did not help in loading IE.
> I did run Norton Antivirus as soon as I detected this problem
> -indicated no viruses. Around 24 later it started notifying me that
> my computer was infected with a Trojan Horse. I now have 6 files
> quarantened - four of which are from System 32. None of this 4 files
> can be found either on the System XP installation file or on my laptop
> which has the same system as the affected computer. In included
> hidden files in the search.
> Last night I ran the Registry Editor to scan and fix windows file.
> It didn't help either. The next step is probably reinstalling
> Internet Explorer but I am reluctant to do that yet until I am sure
> there is no conflict with the Microsoft Word addition. Any
> suggestions?

Maurice N ~ MVP
07-10-2005, 01:39 AM
The link to article is http://support.microsoft.com/kb/318378

I'd suggest running XP's System File Checker. Place your XP CD in the CDROM drive. (If setup pops-up just close (exit) that window).
From XP menus, select "Command Prompt". (or from Run menu, type
CMD <enter>

in the command prompt window type
SFC /SCANNOW <enter>

That would get System File Checker running, and recheck your versions of Windows system files

Hopefully that would solve your problem.

--
Maurice N
MVP Windows - Shell / User
-----


Maurice N ~ MVP wrote:
> First, be certain all virii / trojans/malware are cleaned up. Has
> the last run of NAV shown everything clean?
>
> Are you on XP with Service Pack 2? so that your IE should be at SP2
> level?
>
> See MS Article 318378 - How to Reinstall or Repair Internet Explorer
> and Outlook Express in Windows XP:
> http://support.microsoft.com/≠kb/318378
>
> It's just possible the Word option overlayed 1 or more DLL files. A
> IE reinstall should clear it up.
>
>
> Val wrote:
>> I recently installed the dictation and speech option in Microsoft
>> Word 2003.
>> Until that installation IE6 worked perfectly. Now I can only launch
>> IE through the "Run as" option under the icon which doesn't allow me
>> to store Favorites or download programs. Short of taking the entire
>> Word program off the computer I can't figure out how to uninstall the
>> dictation and speech option. I did uncheck the Microsoft Office in
>> the start up programs but this did not help in loading IE.
>> I did run Norton Antivirus as soon as I detected this problem
>> -indicated no viruses. Around 24 later it started notifying me that
>> my computer was infected with a Trojan Horse. I now have 6 files
>> quarantened - four of which are from System 32. None of this 4 files
>> can be found either on the System XP installation file or on my
>> laptop which has the same system as the affected computer. In
>> included hidden files in the search.
>> Last night I ran the Registry Editor to scan and fix windows file.
>> It didn't help either. The next step is probably reinstalling
>> Internet Explorer but I am reluctant to do that yet until I am sure
>> there is no conflict with the Microsoft Word addition. Any
>> suggestions?

Val
07-10-2005, 01:39 AM
"Val" wrote:
> I recently installed the dictation and speech option in
> Microsoft Word 2003.
> Until that installation IE6 worked perfectly. Now I can only
> launch IE through the "Run as" option under the icon which
> doesn't allow me to store Favorites or download programs.
> Short of taking the entire Word program off the computer I
> can't figure out how to uninstall the dictation and speech
> option. I did uncheck the Microsoft Office in the start up
> programs but this did not help in loading IE.
> I did run Norton Antivirus as soon as I detected this
> problem -indicated no viruses. Around 24 later it started
> notifying me that my computer was infected with a Trojan
> Horse. I now have 6 files quarantened - four of which are
> from System 32. None of this 4 files can be found either on
> the System XP installation file or on my laptop which has the
> same system as the affected computer. In included hidden
> files in the search.
> Last night I ran the Registry Editor to scan and fix
> windows file. It didn't help either. The next step is
> probably reinstalling Internet Explorer but I am reluctant to
> do that yet until I am sure there is no conflict with the
> Microsoft Word addition. Any suggestions?

The last run of NAV shows everything is clean.
My IE is at SP2 level.
Actually last night I read the article you mentioned (How to Reinstall
or Repair Internet Explorer and Outlook Express in Windows XP) and
donít quite get it.
I understand the part about altering the registry but not the part
about reinstalling IE. Do I just open the XP install disc, open it to
custom install, and then select IE? Then what do I do about the SP2
disc? Does it have a custom install too?
Today I tried running IE using AOL instead of my server wesnet. EI
still wonít launch from the e symbol but worked fine when I launched
it from an AOL find. It also runs well from "run as administrator"
now that I figured out how to add a password to Administrator.

Val
07-10-2005, 01:39 AM
"" wrote:
> The link to article is http://support.microsoft.com/kb/318378
>
> I'd suggest running XP's System File Checker. Place your XP
> CD in the CDROM drive. (If setup pops-up just close (exit)
> that window).
> From XP menus, select "Command Prompt". (or from Run menu,
> type
> CMD <enter>
>
> in the command prompt window type
> SFC /SCANNOW <enter>
>
> That would get System File Checker running, and recheck your
> versions of Windows system files
>
> Hopefully that would solve your problem.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>
> Maurice N ~ MVP wrote:
> > First, be certain all virii / trojans/malware are cleaned
> up. Has
> > the last run of NAV shown everything clean?
> >
> > Are you on XP with Service Pack 2? so that your IE should
> be at SP2
> > level?
> >
> > See MS Article 318378 - How to Reinstall or Repair Internet
> Explorer
> > and Outlook Express in Windows XP:
> > http://support.microsoft.com/≠kb/318378
> >
> > It's just possible the Word option overlayed 1 or more DLL
> files. A
> > IE reinstall should clear it up.
> >
> >
> > Val wrote:
> >> I recently installed the dictation and speech option in
> Microsoft
> >> Word 2003.
> >> Until that installation IE6 worked perfectly. Now I can
> only launch
> >> IE through the "Run as" option under the icon which doesn't
> allow me
> >> to store Favorites or download programs. Short of taking
> the entire
> >> Word program off the computer I can't figure out how to
> uninstall the
> >> dictation and speech option. I did uncheck the Microsoft
> Office in
> >> the start up programs but this did not help in loading IE.
> >> I did run Norton Antivirus as soon as I detected this
> problem
> >> -indicated no viruses. Around 24 later it started
> notifying me that
> >> my computer was infected with a Trojan Horse. I now have 6
> files
> >> quarantened - four of which are from System 32. None of
> this 4 files
> >> can be found either on the System XP installation file or
> on my
> >> laptop which has the same system as the affected computer.
> In
> >> included hidden files in the search.
> >> Last night I ran the Registry Editor to scan and fix
> windows file.
> >> It didn't help either. The next step is probably
> reinstalling
> >> Internet Explorer but I am reluctant to do that yet until I
> am sure
> >> there is no conflict with the Microsoft Word addition.
> Any
> >> suggestions?

I appreciate your input about XP System File Checker. Actually I ran
XPís System File Checker last night before posting my first note. I
never really got any confirmation that it had changed any files but
did run it until the thermometer filled to the end and the program
stopped. I continued to have the problem with EI after running it.

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Articles individually checked for conformance to usenet standards
Topic URL: http://www.windowsforumz.com/Help---Support-Troubleshooting-problems-SystemXP-ftopict553074.html
Visit Topic URL to contact author (reg. req'd). Report abuse: http://www.windowsforumz.com/eform.php?p=1755257


Troubleshooting problems with IE 6 in SystemXP