RE: Can't log off / Switch Users / Shut down.



Sadhu
07-10-2005, 02:34 AM
I have Windows XP Pro with Service Pack 2 and the lastest Dell Precision
Workstation Bios (A07) and all updates on Windows. I still have problems
switching users or shutting down (computer locks up) although I have the
cursor but now Cntrl+Alt+Del reboot functionality.

I don't see that any information on the knowledgebase addresses my problem,
since everyone says to either update the bios of your computer or install the
latest Windows Service pack. I have all of that, and I still have these
problems with my product.

Note I can sometimes switch between 2 users but can't always open the third
user, and I try to log off one of the users so that I can open the third
user, the computer locks up at "Saving Settings."

Any ideas?

"Tim Haughton" wrote:

> I'm sure a lot of support messages start with "I was tweaking my
> machine and...". And this one is no exception.
>
> My laptop had been struggling a bit for speed, so I went in for some
> savage pruning courtesy of the performance tweaks on tweakxp.com.
>
> I uninstalled a load of stuff that wasn't really needed, and turned off
> a few services that I thought I could live without. Shock. I now have a
> problem.
>
> There are two human user accounts, mine - an admin account, and my
> wife's - a limited account. Not always, but occasionally, when I switch
> users from my account to my wife's, she loses the ability to switch
> back, shut down, log off, standby etc.. The only way to get out of it
> is to do a hard shut down.
>
> Any suggestions on what the culprit might be. This is an intermittent
> problem.
>
> WinXPSP2.
>
> Cheers,
>
> Tim H
>
>

Micah E.
07-10-2005, 02:34 AM
I'd suggest taking a llok at the system event logs. Click the Start button,
then go to Run and type (or copy and paste) the following:

eventvwr.msc /s

This will bring up the Event Viewer MMC add-on. Look through the Application
and System subcategories for any events that states an error, you will
notice these as the X in a red circle.
After you find one, most of the time there will be a hyperlink, click on it,
select Yes to the dialog box, and it will take you to the Help and Support
Center and provide information on that specific error event.

--
Micah E.
A+ Cert.


"Sadhu" <Sadhu@discussions.microsoft.com> wrote in message
news:CE8DBB73-88A5-4516-A834-3C780DA24125@microsoft.com...
>I have Windows XP Pro with Service Pack 2 and the lastest Dell Precision
> Workstation Bios (A07) and all updates on Windows. I still have problems
> switching users or shutting down (computer locks up) although I have the
> cursor but now Cntrl+Alt+Del reboot functionality.
>
> I don't see that any information on the knowledgebase addresses my
> problem,
> since everyone says to either update the bios of your computer or install
> the
> latest Windows Service pack. I have all of that, and I still have these
> problems with my product.
>
> Note I can sometimes switch between 2 users but can't always open the
> third
> user, and I try to log off one of the users so that I can open the third
> user, the computer locks up at "Saving Settings."
>
> Any ideas?
>
> "Tim Haughton" wrote:
>
>> I'm sure a lot of support messages start with "I was tweaking my
>> machine and...". And this one is no exception.
>>
>> My laptop had been struggling a bit for speed, so I went in for some
>> savage pruning courtesy of the performance tweaks on tweakxp.com.
>>
>> I uninstalled a load of stuff that wasn't really needed, and turned off
>> a few services that I thought I could live without. Shock. I now have a
>> problem.
>>
>> There are two human user accounts, mine - an admin account, and my
>> wife's - a limited account. Not always, but occasionally, when I switch
>> users from my account to my wife's, she loses the ability to switch
>> back, shut down, log off, standby etc.. The only way to get out of it
>> is to do a hard shut down.
>>
>> Any suggestions on what the culprit might be. This is an intermittent
>> problem.
>>
>> WinXPSP2.
>>
>> Cheers,
>>
>> Tim H
>>
>>

Sadhu
07-10-2005, 02:34 AM
Thank you for your speedy response, Micah.

There's not a heck of a lot of info in the Event Viewer. All the episodes
seem to have share the same Source "Term Service" and the same ID: 1036

The message is:
"Terminal Server Session creation failed. The relevant staus code was
0xC0000037"
and when going to click on link and going to MS the message is
"No further information"
------------------------------------------------
"Micah E." wrote:

> I'd suggest taking a llok at the system event logs. Click the Start button,
> then go to Run and type (or copy and paste) the following:
>
> eventvwr.msc /s
>
> This will bring up the Event Viewer MMC add-on. Look through the Application
> and System subcategories for any events that states an error, you will
> notice these as the X in a red circle.
> After you find one, most of the time there will be a hyperlink, click on it,
> select Yes to the dialog box, and it will take you to the Help and Support
> Center and provide information on that specific error event.
>
> --
> Micah E.
> A+ Cert.
>
>
> "Sadhu" <Sadhu@discussions.microsoft.com> wrote in message
> news:CE8DBB73-88A5-4516-A834-3C780DA24125@microsoft.com...
> >I have Windows XP Pro with Service Pack 2 and the lastest Dell Precision
> > Workstation Bios (A07) and all updates on Windows. I still have problems
> > switching users or shutting down (computer locks up) although I have the
> > cursor but now Cntrl+Alt+Del reboot functionality.
> >
> > I don't see that any information on the knowledgebase addresses my
> > problem,
> > since everyone says to either update the bios of your computer or install
> > the
> > latest Windows Service pack. I have all of that, and I still have these
> > problems with my product.
> >
> > Note I can sometimes switch between 2 users but can't always open the
> > third
> > user, and I try to log off one of the users so that I can open the third
> > user, the computer locks up at "Saving Settings."
> >
> > Any ideas?
> >
> > "Tim Haughton" wrote:
> >
> >> I'm sure a lot of support messages start with "I was tweaking my
> >> machine and...". And this one is no exception.
> >>
> >> My laptop had been struggling a bit for speed, so I went in for some
> >> savage pruning courtesy of the performance tweaks on tweakxp.com.
> >>
> >> I uninstalled a load of stuff that wasn't really needed, and turned off
> >> a few services that I thought I could live without. Shock. I now have a
> >> problem.
> >>
> >> There are two human user accounts, mine - an admin account, and my
> >> wife's - a limited account. Not always, but occasionally, when I switch
> >> users from my account to my wife's, she loses the ability to switch
> >> back, shut down, log off, standby etc.. The only way to get out of it
> >> is to do a hard shut down.
> >>
> >> Any suggestions on what the culprit might be. This is an intermittent
> >> problem.
> >>
> >> WinXPSP2.
> >>
> >> Cheers,
> >>
> >> Tim H
> >>
> >>
>
>
>

Sadhu
07-10-2005, 02:34 AM
Micah,

I also tried searching the knowledge base for ID: 1036 and didn't see
anything relevant.

"Micah E." wrote:

> I'd suggest taking a llok at the system event logs. Click the Start button,
> then go to Run and type (or copy and paste) the following:
>
> eventvwr.msc /s
>
> This will bring up the Event Viewer MMC add-on. Look through the Application
> and System subcategories for any events that states an error, you will
> notice these as the X in a red circle.
> After you find one, most of the time there will be a hyperlink, click on it,
> select Yes to the dialog box, and it will take you to the Help and Support
> Center and provide information on that specific error event.
>
> --
> Micah E.
> A+ Cert.
>
>
> "Sadhu" <Sadhu@discussions.microsoft.com> wrote in message
> news:CE8DBB73-88A5-4516-A834-3C780DA24125@microsoft.com...
> >I have Windows XP Pro with Service Pack 2 and the lastest Dell Precision
> > Workstation Bios (A07) and all updates on Windows. I still have problems
> > switching users or shutting down (computer locks up) although I have the
> > cursor but now Cntrl+Alt+Del reboot functionality.
> >
> > I don't see that any information on the knowledgebase addresses my
> > problem,
> > since everyone says to either update the bios of your computer or install
> > the
> > latest Windows Service pack. I have all of that, and I still have these
> > problems with my product.
> >
> > Note I can sometimes switch between 2 users but can't always open the
> > third
> > user, and I try to log off one of the users so that I can open the third
> > user, the computer locks up at "Saving Settings."
> >
> > Any ideas?
> >
> > "Tim Haughton" wrote:
> >
> >> I'm sure a lot of support messages start with "I was tweaking my
> >> machine and...". And this one is no exception.
> >>
> >> My laptop had been struggling a bit for speed, so I went in for some
> >> savage pruning courtesy of the performance tweaks on tweakxp.com.
> >>
> >> I uninstalled a load of stuff that wasn't really needed, and turned off
> >> a few services that I thought I could live without. Shock. I now have a
> >> problem.
> >>
> >> There are two human user accounts, mine - an admin account, and my
> >> wife's - a limited account. Not always, but occasionally, when I switch
> >> users from my account to my wife's, she loses the ability to switch
> >> back, shut down, log off, standby etc.. The only way to get out of it
> >> is to do a hard shut down.
> >>
> >> Any suggestions on what the culprit might be. This is an intermittent
> >> problem.
> >>
> >> WinXPSP2.
> >>
> >> Cheers,
> >>
> >> Tim H
> >>
> >>
>
>
>


RE: Can't log off / Switch Users / Shut down.