BSOD on windows xp startup



Tim Carter
07-10-2005, 01:33 AM
Hey guys!

A friend of mine at work is running windows xp home, and has come accross a
bit of a problem - he ran one of those spyware cleaner thingys, which
prompted him to delete a load of stuff, and being a relative novice, deleted
the lot. However, now when he boots his PC, he gets a nasty BSOD, and is
unable to boot, even in safe mode:

STOP: C000021a (Fatal System Error) The windows logon process system process
terminated unexpectedly with a status of 0xC0000005 (0x00000000 0x00000000)
The system has been shut down.

I have googled this, and have come up with nothing! Apparently it wont let
him re-install windows either - any way of fixing this without a complete
format?

Any help would be appreciated - if this is in the right place!!

Thanks

Will Denny
07-10-2005, 01:33 AM
Hi

Please try the following link to Jim Eshelman's web page - right hand column
(21A)

http://aumha.org/win5/kbestop.htm

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Tim Carter" <a@b.com> wrote in message
news:6ZWve.71595$Vj3.40852@fe2.news.blueyonder.co.uk...
> Hey guys!
>
> A friend of mine at work is running windows xp home, and has come accross
> a bit of a problem - he ran one of those spyware cleaner thingys, which
> prompted him to delete a load of stuff, and being a relative novice,
> deleted the lot. However, now when he boots his PC, he gets a nasty BSOD,
> and is unable to boot, even in safe mode:
>
> STOP: C000021a (Fatal System Error) The windows logon process system
> process terminated unexpectedly with a status of 0xC0000005 (0x00000000
> 0x00000000) The system has been shut down.
>
> I have googled this, and have come up with nothing! Apparently it wont let
> him re-install windows either - any way of fixing this without a complete
> format?
>
> Any help would be appreciated - if this is in the right place!!
>
> Thanks
>
>

apeke
07-10-2005, 01:33 AM
Not sure if any of these troubleshooters will help, but worth a go!
Try:
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B156669

http://support.microsoft.com/default.aspx?kbid=330303&sd=dell

http://win-xp-sp.blogspot.com/2004/12/windows-logon-process-system-process.html

http://www.kellys-korner-xp.com/xp_tweaks.htm

Good Luck!
Apeke






"Tim Carter" wrote:

> Hey guys!
>
> A friend of mine at work is running windows xp home, and has come accross a
> bit of a problem - he ran one of those spyware cleaner thingys, which
> prompted him to delete a load of stuff, and being a relative novice, deleted
> the lot. However, now when he boots his PC, he gets a nasty BSOD, and is
> unable to boot, even in safe mode:
>
> STOP: C000021a (Fatal System Error) The windows logon process system process
> terminated unexpectedly with a status of 0xC0000005 (0x00000000 0x00000000)
> The system has been shut down.
>
> I have googled this, and have come up with nothing! Apparently it wont let
> him re-install windows either - any way of fixing this without a complete
> format?
>
> Any help would be appreciated - if this is in the right place!!
>
> Thanks
>
>
>


BSOD on windows xp startup