Re: Windows update problem



Dawn
07-10-2005, 01:27 AM
Maurice...I am having a similar problem except when I try to use Update...I
get a message that I'm not using Windows. Obviously I am.

I recently reloaded the computer and it was working fine, now all of a
sudden it won't let me update the system...any ideas?

Thanks

"Maurice N ~ MVP" wrote:

> KKK wrote:
> > Hi.
> > When i try to visit this site there are problems.Win
> > XP,SP2.
> >
> > The page cannot be found
> > The page you are looking for might have been removed, had
> > its name changed, or is temporarily unavailable.
> > ----------------------------------------------------------
> > ----------------------
> >
> > Please try the following:
> >
> > Make sure that the Web site address displayed in the
> > address bar of your browser is spelled and formatted
> > correctly.
> > If you reached this page by clicking a link, contact the
> > Web site administrator to alert them that the link is
> > incorrectly formatted.
> > Click the Back button to try another link.
> > HTTP Error 404 - File or directory not found.
> > Internet Information Services (IIS)
> >
> > ----------------------------------------------------------
> KKK,
> You are seeing a generic message. Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
> Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
>
> Look very closely at line that says:
>
> "Require server verification (https:) for all sites in this zone" to
> *clear* the selection.
> (e.g. You want that to be un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to
> list of "Trusted Sites" --
>
> type
> http://*.download.windowsupdate.com (click Add)
>
> http://v5.windowsupdate.microsoft.com
>
> https://v5.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> Click OK. Apply changes to IE browser.
>
> Retry Windows Update.
>
> Suggestion B: If still no joy, start on some research.
> Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).
>
> Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

Ramesh, MS-MVP
07-10-2005, 01:27 AM
Hi Dawn,

Are you receiving the following error message while visiting the
WindowsUpdate page?

"You must be running a Microsoft Windows operating system in order to
use Windows Update"

This has to do with third-party firewall / Proxy servers. If you're using
Norton Internet Security / Personal Firewall, see this page for the
solution.

Error: "You must be running a Microsoft Windows operating system in order to
use Windows Update":
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002100402324636?Open

For Sygate Firewall, use this configuration, posted by someone earlier:

<quote>

So, I opened Sygate, went to tool/options/security and found that "enable
stealth mode browsing" was checked. I unchecked it, enabled Sygate and
disabled XP firewall and the rest is history. I'm able to use the windows
update (IE - tools/windows update).

</quote>

--
Ramesh, MS-MVP
Windows Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

Windows XP Newsgroup Setup Instructions for Outlook Express:
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

"Dawn" <Dawn@discussions.microsoft.com> wrote in message
news:C25646C1-DF6C-4D7E-9358-8121E88F0508@microsoft.com...
> Maurice...I am having a similar problem except when I try to use
> Update...I
> get a message that I'm not using Windows. Obviously I am.
>
> I recently reloaded the computer and it was working fine, now all of a
> sudden it won't let me update the system...any ideas?
>
> Thanks
>

<snip>

Maurice N ~ MVP
07-10-2005, 01:28 AM
Hello Dawn,

Check the programs that are actively running on your pc when you visit Windows Update. Do any of them have a feature for anonymous surfing?

Is any add-on program or security program blocking the User Agent field? Example of that type program is Norton Internet Security --- which can "mask" the identifiable features in your browser, and makes it tougher for Windows Update to tell what browser & what Windows edition you have.

If you have Norton Personal Firewall / Norton Internet Security or Sygate Personal Firewall , insure they allow
showing a valid User Agent string for the Internet Explorer browser. Check the settings.
Otherwise, Windows Update will assume & show you might be running an unknown Windows version.

--
Maurice N
MVP Windows - Shell / User
-----


Re: Windows update problem