Offer Remote Assistance



gaosheng
07-10-2005, 02:24 AM
How to use Offer Remote Assistance?


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Shenan Stanley
07-10-2005, 02:24 AM
gaosheng wrote:
> How to use Offer Remote Assistance?

In order to offer remote assistance in Windows XP (Professional Edition), you must configure the Offer Remote Assistance policy so that the user has the appropriate permission. This means you must configure the expert to offer remote assistance (the expert is the user offering assistance). You can use the following steps to configure the Offer Remote Assistance policy:

1. Click Start and click Run.
2. Type gpedit.msc and click OK.
3. Expand the following: Local Computer Policy / Computer Configuration / Administrative Templates / System / Remote Assistance.
4. Double-click Offer Remote Assistance in the details pane. This policy setting determines if a person can offer remote assistance.
5. Enable the policy.
6. Select one of the following:
- View and control the computer of the novice user
- View the computer of the novice user
7. Click the Show button.
8. Click the Add button to add the groups or users who are allowed to offer Remote Assistance.
9. Click OK.
10. Click OK.

How can I offer Remote Assistance in Windows XP and Windows Server 2003?
http://www.petri.co.il/offer_remote_assistance_in_windows_xp.htm

How to Use Offer Remote Assistance
http://support.microsoft.com/kb/308013

How to use Google
http://www.google.com/help/basics.html

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Shenan Stanley
MS-MVP
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gaosheng
07-10-2005, 02:24 AM
Thanks,but I do follow kb301527,884910

and get "Offer remote assistance failure...."

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"Shenan Stanley" <newshelper@gmail.com> 写入消息新闻:%23Q8%23sO7bFHA.3120@TK2MSFTNGP12.phx.gbl...
gaosheng wrote:
> How to use Offer Remote Assistance?

In order to offer remote assistance in Windows XP (Professional Edition), you must configure the Offer Remote Assistance policy so that the user has the appropriate permission. This means you must configure the expert to offer remote assistance (the expert is the user offering assistance). You can use the following steps to configure the Offer Remote Assistance policy:

1. Click Start and click Run.
2. Type gpedit.msc and click OK.
3. Expand the following: Local Computer Policy / Computer Configuration / Administrative Templates / System / Remote Assistance.
4. Double-click Offer Remote Assistance in the details pane. This policy setting determines if a person can offer remote assistance.
5. Enable the policy.
6. Select one of the following:
- View and control the computer of the novice user
- View the computer of the novice user
7. Click the Show button.
8. Click the Add button to add the groups or users who are allowed to offer Remote Assistance.
9. Click OK.
10. Click OK.

How can I offer Remote Assistance in Windows XP and Windows Server 2003?
http://www.petri.co.il/offer_remote_assistance_in_windows_xp.htm

How to Use Offer Remote Assistance
http://support.microsoft.com/kb/308013

How to use Google
http://www.google.com/help/basics.html

--
Shenan Stanley
MS-MVP
--

Shenan Stanley
07-10-2005, 02:24 AM
gaosheng wrote:
> How to use Offer Remote Assistance?

Shenan Stanley wrote:
> In order to offer remote assistance in
> Windows XP (Professional Edition), you
> must configure the Offer Remote Assistance
> policy so that the user has the appropriate
> permission. This means you must configure
> the expert to offer remote assistance
> (the expert is the user offering assistance).
> You can use the following steps to configure
> the Offer Remote Assistance policy:
>
> 1. Click Start and click Run.
> 2. Type gpedit.msc and click OK.
> 3. Expand the following: Local Computer Policy
> / Computer Configuration / Administrative Templates
> / System / Remote Assistance.
> 4. Double-click Offer Remote Assistance in the
> details pane. This policy setting determines if
> a person can offer remote assistance.
> 5. Enable the policy.
> 6. Select one of the following:
> - View and control the computer of the novice user
> - View the computer of the novice user
> 7. Click the Show button.
> 8. Click the Add button to add the groups or users
> who are allowed to offer Remote Assistance.
> 9. Click OK.
> 10. Click OK.
>
> How can I offer Remote Assistance in Windows XP
> and Windows Server 2003?
> http://www.petri.co.il/offer_remote_assistance_in_windows_xp.htm
>
> How to Use Offer Remote Assistance
> http://support.microsoft.com/kb/308013
>
> How to use Google
> http://www.google.com/help/basics.html

gaosheng wrote:
> Thanks,but I do follow kb301527,884910
> and get "Offer remote assistance failure...."

Configure The Firewall To Allow Remote Assistance
(This would be done on the NOVICE computer.)

- Click Start
- Click Control Panel
- Click Windows Firewall
- Click Exceptions tab

- Click Add a Programs and add the following
- %systemroot%\system32\sessmgr.exe
- %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe

- Click Add a Port
- Add TCP 135

- Note: The pre-defined Exception - Remote Assistance -
includes the exception for sessmgr.exe; in most cases,
you do not have to explicitly add the Program Exception
for sessmgr.exe
- To configure these exceptions using Local Policies or
Group Policies (in a Windows 2000 or 2003 Domain), add
the following settings under:
Computer Configuration->Administrative Templates->
Network->Network Connections->Windows Firewall
- For computers in a Windows 2000 or 2003 domain,
these would normally be added under the Domain profile
- For computers not in a Windows domain, these must be
added under the Standard profile read the MS
Knowledgebase article Network Determination Behavior
for Network-Related Group Policy Settings:
http://www.microsoft.com/technet/community/columns/cableguy/cg0504.mspx

- Windows Firewall: Define
- Program exceptions: Enabled
- %systemroot%\system32\sessmgr.exe:*:enabled:sessmgr.exe
-
%systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe:*:enabled:helpsvc.exe
- Windows Firewall: Define port exceptions: Enabled
- 135:TCP:*:enabled:Port 135

- Note: the "*" enables the exception for any IP address
(including any on the public Internet)

- To limit access to these exceptions only from computers
in the same IP subnet (the local network - LAN), replace
the * with the word localsubnet More Information

- There are two modes of Remote Assistance:
- Solicited, in which the novice sends a request for
assistance to an expert (e.g. via e-mail) and the
expert responds to start the Remote Assistance session
- Offered, in which the expert initiates the Remote
Assistance session by sending an offer to the
novice's computer

- In Windows XP, there is no shortcut predefined for
Offer Remote Assistance.
- To Offer Remote Assistance from a Windows XP workstation
- Click Start
- Click Help and Support
- Click Use Tools to view your computer information and
diagnose problems or key the word offer in the Search
text box and press Enter (or click the button with the
white arrow on the green button)
- Click Offer Remote Assistance under Tools or Suggested
Topics

- The predefined Windows Firewall Exception Remote
Assistance allows Solicited Remote Assistance to work,
but not Offered Remote Assistance
- To receive Offers of Remote Assistance, the target
(novice's) computer must accept incoming connections
to sessmgr.exe, helpsvc.exe and on TCP port 135
- By default, the Windows XP SP 2 Windows Firewall
feature blocks incoming connections to sessmgr.exe,
helpsvc.exe and TCP port 135
- If the predefined Exception called Remote Assistance
is enabled, incoming connections to sessmgr.exe are
already allowed

How to use Google
http://www.google.com/help/basics.html

--
Shenan Stanley
MS-MVP
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Offer Remote Assistance