Windows Cannot Find "C:\Program Files\Internet Explorer\Iexplore.exe"...



Chris
07-10-2005, 02:16 AM
Hello,

We are working on a customers machine, and totally ran out of ideas how to
fix this problem. Originally internet explorer was working. The machine was
infected badly with adware / spyware and malware as well as a virus. The
virus did unhook .exe files but we have repaired that with the tool, so all
other exe files now work... other than iexplore.exe.

We get the error (when you click a shortcut, or the actual exe files)
"Windows cannot find 'c:\program files\internet explorer\iexplore.exe'. Make
sure you typed the name correctly, and try again. To search for a file,
click the start button, and then click search."

Now this is made a little bit complicated by the fact that the machine is in
Chinese, and I cant speak it at all, so I am navigating the machine purely
from memory.

Now the pc is now clear of adware and spyware. Hijack this logs are clear,
and spyware sweeps with various programs comes up clean.

If you make a copy of iexplore.exe and call it iexplore2.exe, it runs fine.
It only doesn't work when its called iexplore.exe. I have search the
registry and compared it to a working machine and it seems fine.

The only suspicious thing is, that you still cant change the home page, even
manually in the registry, by the time you've changed it, pressed ok, its
changed back to its original value "about:blank".

we have run a system file check, and that's okay. we have installed service
pack 2, no difference. Ran all updates etc.

Checked for running processes, all are normal. It performs the same way in
safe mode. Tried creating a new user and still no luck.
The error message comes up so quick, its like it hasn't even thought about
trying to run.

Does anyone have any idea's at all? we would just repair the xp install, but
the customer is from china, and only over here for a while, and has left
their Chinese xp disc at home.

Any clues would be so appreciated.

Thanks.

Wesley Vogel
07-10-2005, 02:16 AM
Download AboutBuster 5.0
http://www.malwarebytes.biz/AboutBuster5.zip

Make sure this program is run in safe mode.

1) Unzip all files to a folder.
2) Start AboutBuster 5.0 and press Update to make sure you have the latest
reference file version
3) Hit BEGIN REMOVAL. Allow the program to run.
4) AboutBuster will finish and open a new page. Follow the instructions for
protection on that page.
5) Shut down AboutBuster. A log should have been created. *IF ASKED FOR*,
please post that log on the forum.

Resetting your homepage
1) Open Internet Explorer.
2) Go into the tools tab and press INTERNET OPTIONS.
3) In the text box on the Home page frame type in your preferred address and
hit apply at the verybottom.

Your Set!

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:5Mhoe.1656$K5.816@newsfe4-win.ntli.net,
Chris <jaz@team-insomnia.com> hunted and pecked:
> Hello,
>
> We are working on a customers machine, and totally ran out of ideas how to
> fix this problem. Originally internet explorer was working. The machine
> was infected badly with adware / spyware and malware as well as a virus.
> The virus did unhook .exe files but we have repaired that with the tool,
> so all other exe files now work... other than iexplore.exe.
>
> We get the error (when you click a shortcut, or the actual exe files)
> "Windows cannot find 'c:\program files\internet explorer\iexplore.exe'.
> Make sure you typed the name correctly, and try again. To search for a
> file, click the start button, and then click search."
>
> Now this is made a little bit complicated by the fact that the machine is
> in Chinese, and I cant speak it at all, so I am navigating the machine
> purely from memory.
>
> Now the pc is now clear of adware and spyware. Hijack this logs are clear,
> and spyware sweeps with various programs comes up clean.
>
> If you make a copy of iexplore.exe and call it iexplore2.exe, it runs
> fine. It only doesn't work when its called iexplore.exe. I have search the
> registry and compared it to a working machine and it seems fine.
>
> The only suspicious thing is, that you still cant change the home page,
> even manually in the registry, by the time you've changed it, pressed ok,
> its changed back to its original value "about:blank".
>
> we have run a system file check, and that's okay. we have installed
> service pack 2, no difference. Ran all updates etc.
>
> Checked for running processes, all are normal. It performs the same way in
> safe mode. Tried creating a new user and still no luck.
> The error message comes up so quick, its like it hasn't even thought about
> trying to run.
>
> Does anyone have any idea's at all? we would just repair the xp install,
> but the customer is from china, and only over here for a while, and has
> left their Chinese xp disc at home.
>
> Any clues would be so appreciated.
>
> Thanks.

Wesley Vogel
07-10-2005, 02:21 AM
Glenn,

iexpress.exe = IExpress Wizard
[[IExpress is a technology designed to simplify creation of a setup program.
Using the step-by-step IExpress Wizard, you can create self-extracting files
that automatically run the setup program contained inside. The setup program
can be an .inf file or an executable program. IExpress technology
automatically removes the setup files after installation, saving the user
time and frustration. ]]
[url]http://www.microsoft.com/technet/prodtechnol/ie/ieak/techinfo/deploy/60/en/iexpress.mspx[/url]

iexpress.exe is found here on my machine...
C:\WINDOWS\system32
and
C:\WINDOWS\system32\dllcache

IEXPRESS.EX_ is the compressed version of iexpress.exe and it's on the XP CD
in the I386 folder.
---

iedw.exe = IE Crash Detection it's part of Microsoft Windows XP Service Pack
2. It is probably listed as iedw.ex_ I don't have SP2, so I don't know for
sure.
---

Compressed files and the underscore.

[[Installation archives often contain files with extensions ending in the
underscore. These files are compressed versions of their uncompressed
versions and the first two characters in the extension are the same as the
extension in the uncompressed file. For example, .EX_ would likely expand to
..EXE or .SY_ to .SYS, and so on.]]
[url]http://www.filext.com/detaillist.php?extdetail=ex_[/url]

Expand
[[Expands one or more compressed files. This command is used to retrieve
compressed files from distribution disks.]]
[url]http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/expand.mspx[/url]

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:OHa45JvaFHA.2180@TK2MSFTNGP12.phx.gbl,
Glenn <pilche@planet.com> hunted and pecked:[color=blue]
> I have been having trouble with IE too so I tried your method.
>
> It insisted on having the service pack 2 in the cd drive but then
> couldn't find the iexpress.exe folder it wanted. I did find it
> on my original full install xp pro disk and it accepted that.
> Then it insisted that iedw.exe was on the SP2 disk. It isn't on
> it or on the original xp disk or on my HD. I finally had to
> cancel out. I know that some files won't show even with hidden
> clicked to show but if it is there, surely your own routines
> could find them.
>
> Disappointed,
>
> Glenn
>
>
> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
> news:emf7zRsaFHA.2536@TK2MSFTNGP10.phx.gbl...[color=green]
>> You can try this to Reinstall Internet Explorer...
>>
>> To Reinstall IE6:
>> 1) Insert the Win XP CD
>>
>> 2) Open Start | Run and type or paste:
>>
>> rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
>> c:\windows\inf\ie.inf
>>
>> Press ENTER
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:qk%oe.8230$iy2.7757@newsfe1-gui.ntli.net,
>> Chris <jaz@team-insomnia.com> hunted and pecked:[color=darkred]
>>> already have done that last week.
>>> it doesnt make it do it properly though, it just does a quick
>>> install,
>>> doesnt touch the registry or anything.
>>> Not as thorough as a proper installation, you can tell that by
>>> the speed
>>> it does it.
>>>
>>> Thanks for your suggestions though.
>>>
>>> Anymore?
>>>
>>> Thanks in advance.
>>>
>>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>>> news:%23A1UNIqaFHA.2664@TK2MSFTNGP15.phx.gbl...
>>>> How to reinstall or repair Internet Explorer and Outlook
>>>> Express in
>>>> Windows
>>>> XP
>>>> [url]http://support.microsoft.com/default.aspx?scid=kb;en-us;318378[/url]
>>>>
>>>> --
>>>> Hope this helps. Let us know.
>>>>
>>>> Wes
>>>> MS-MVP Windows Shell/User
>>>>
>>>> In news:d813bv$6um$1@nwrdmz03.dmz.ncs.ea.ibs-infra.bt.com,
>>>> Chris <jaz@team-insomnia.com> hunted and pecked:
>>>>> No files found unfortunatly. :(
>>>>>
>>>>> Anyone have any more ideas?
>>>>>
>>>>> Anyway of doing a full proper reinstall of IE6, one where it
>>>>> does the
>>>>> registry keys as well etc?
>>>>>
>>>>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>>>>> news:eEQ55lRaFHA.2996@TK2MSFTNGP10.phx.gbl...
>>>>>> Download AboutBuster 5.0
>>>>>> [url]http://www.malwarebytes.biz/AboutBuster5.zip[/url]
>>>>>>
>>>>>> Make sure this program is run in safe mode.
>>>>>>
>>>>>> 1) Unzip all files to a folder.
>>>>>> 2) Start AboutBuster 5.0 and press Update to make sure you
>>>>>> have the
>>>>>> latest reference file version
>>>>>> 3) Hit BEGIN REMOVAL. Allow the program to run.
>>>>>> 4) AboutBuster will finish and open a new page. Follow the
>>>>>> instructions
>>>>>> for
>>>>>> protection on that page.
>>>>>> 5) Shut down AboutBuster. A log should have been created.
>>>>>> *IF ASKED
>>>>>> FOR*,
>>>>>> please post that log on the forum.
>>>>>>
>>>>>> Resetting your homepage
>>>>>> 1) Open Internet Explorer.
>>>>>> 2) Go into the tools tab and press INTERNET OPTIONS.
>>>>>> 3) In the text box on the Home page frame type in your
>>>>>> preferred
>>>>>> address and
>>>>>> hit apply at the verybottom.
>>>>>>
>>>>>> Your Set!
>>>>>>
>>>>>> --
>>>>>> Hope this helps. Let us know.
>>>>>>
>>>>>> Wes
>>>>>> MS-MVP Windows Shell/User
>>>>>>
>>>>>> In news:5Mhoe.1656$K5.816@newsfe4-win.ntli.net,
>>>>>> Chris <jaz@team-insomnia.com> hunted and pecked:
>>>>>>> Hello,
>>>>>>>
>>>>>>> We are working on a customers machine, and totally ran out
>>>>>>> of ideas
>>>>>>> how to
>>>>>>> fix this problem. Originally internet explorer was
>>>>>>> working. The
>>>>>>> machine was infected badly with adware / spyware and
>>>>>>> malware as well
>>>>>>> as a virus.
>>>>>>> The virus did unhook .exe files but we have repaired that
>>>>>>> with the
>>>>>>> tool,
>>>>>>> so all other exe files now work... other than
>>>>>>> iexplore.exe.
>>>>>>>
>>>>>>> We get the error (when you click a shortcut, or the actual
>>>>>>> exe files)
>>>>>>> "Windows cannot find 'c:\program files\internet
>>>>>>> explorer\iexplore.exe'. Make sure you typed the name
>>>>>>> correctly, and
>>>>>>> try again. To search for a file, click the start button,
>>>>>>> and then
>>>>>>> click search."
>>>>>>>
>>>>>>> Now this is made a little bit complicated by the fact that
>>>>>>> the machine
>>>>>>> is in Chinese, and I cant speak it at all, so I am
>>>>>>> navigating the
>>>>>>> machine purely from memory.
>>>>>>>
>>>>>>> Now the pc is now clear of adware and spyware. Hijack this
>>>>>>> logs are
>>>>>>> clear,
>>>>>>> and spyware sweeps with various programs comes up clean.
>>>>>>>
>>>>>>> If you make a copy of iexplore.exe and call it
>>>>>>> iexplore2.exe, it runs
>>>>>>> fine. It only doesn't work when its called iexplore.exe. I
>>>>>>> have search
>>>>>>> the
>>>>>>> registry and compared it to a working machine and it seems
>>>>>>> fine.
>>>>>>>
>>>>>>> The only suspicious thing is, that you still cant change
>>>>>>> the home
>>>>>>> page, even manually in the registry, by the time you've
>>>>>>> changed it,
>>>>>>> pressed ok, its changed back to its original value
>>>>>>> "about:blank".
>>>>>>>
>>>>>>> we have run a system file check, and that's okay. we have
>>>>>>> installed
>>>>>>> service pack 2, no difference. Ran all updates etc.
>>>>>>>
>>>>>>> Checked for running processes, all are normal. It performs
>>>>>>> the same
>>>>>>> way in
>>>>>>> safe mode. Tried creating a new user and still no luck.
>>>>>>> The error message comes up so quick, its like it hasn't
>>>>>>> even thought
>>>>>>> about
>>>>>>> trying to run.
>>>>>>>
>>>>>>> Does anyone have any idea's at all? we would just repair
>>>>>>> the xp
>>>>>>> install,
>>>>>>> but the customer is from china, and only over here for a
>>>>>>> while, and
>>>>>>> has left their Chinese xp disc at home.
>>>>>>>
>>>>>>> Any clues would be so appreciated.
>>>>>>>
>>>>>>> Thanks.[/color]
>>[/color]
>
> --
> I am using the free version of SPAMfighter for private users.
> It has removed 1 spam emails to date.
> Paying users do not have this message in their emails.
> Try [url]www.SPAMfighter.com[/url] for free now![/color]

Chris
07-10-2005, 02:25 AM
Fixed this now.

was some unknown adware, the latest spy sweeper (version 4) now detects it,
and returns two registry keys back to thier correct values.

thanks for your help.

"Chris" <jaz@team-insomnia.com> wrote in message
news:d83rr9$djd$1@nwrdmz03.dmz.ncs.ea.ibs-infra.bt.com...
> Hi,
>
> Have tried this, still doesn't seem to go towards the registry, but it
> didn't fix the problem.
>
> Since then I have also managed to source an XP Chinese installation disk,
> ran a repair. Still no luck.
> I was convinced that a repair would fix it, so even more stuck now.
>
>
> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
> news:emf7zRsaFHA.2536@TK2MSFTNGP10.phx.gbl...
>> You can try this to Reinstall Internet Explorer...
>>
>> To Reinstall IE6:
>> 1) Insert the Win XP CD
>>
>> 2) Open Start | Run and type or paste:
>>
>> rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
>> c:\windows\inf\ie.inf
>>
>> Press ENTER
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:qk%oe.8230$iy2.7757@newsfe1-gui.ntli.net,
>> Chris <jaz@team-insomnia.com> hunted and pecked:
>>> already have done that last week.
>>> it doesnt make it do it properly though, it just does a quick install,
>>> doesnt touch the registry or anything.
>>> Not as thorough as a proper installation, you can tell that by the speed
>>> it does it.
>>>
>>> Thanks for your suggestions though.
>>>
>>> Anymore?
>>>
>>> Thanks in advance.
>>>
>>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>>> news:%23A1UNIqaFHA.2664@TK2MSFTNGP15.phx.gbl...
>>>> How to reinstall or repair Internet Explorer and Outlook Express in
>>>> Windows
>>>> XP
>>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
>>>>
>>>> --
>>>> Hope this helps. Let us know.
>>>>
>>>> Wes
>>>> MS-MVP Windows Shell/User
>>>>
>>>> In news:d813bv$6um$1@nwrdmz03.dmz.ncs.ea.ibs-infra.bt.com,
>>>> Chris <jaz@team-insomnia.com> hunted and pecked:
>>>>> No files found unfortunatly. :(
>>>>>
>>>>> Anyone have any more ideas?
>>>>>
>>>>> Anyway of doing a full proper reinstall of IE6, one where it does the
>>>>> registry keys as well etc?
>>>>>
>>>>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>>>>> news:eEQ55lRaFHA.2996@TK2MSFTNGP10.phx.gbl...
>>>>>> Download AboutBuster 5.0
>>>>>> http://www.malwarebytes.biz/AboutBuster5.zip
>>>>>>
>>>>>> Make sure this program is run in safe mode.
>>>>>>
>>>>>> 1) Unzip all files to a folder.
>>>>>> 2) Start AboutBuster 5.0 and press Update to make sure you have the
>>>>>> latest reference file version
>>>>>> 3) Hit BEGIN REMOVAL. Allow the program to run.
>>>>>> 4) AboutBuster will finish and open a new page. Follow the
>>>>>> instructions
>>>>>> for
>>>>>> protection on that page.
>>>>>> 5) Shut down AboutBuster. A log should have been created. *IF ASKED
>>>>>> FOR*,
>>>>>> please post that log on the forum.
>>>>>>
>>>>>> Resetting your homepage
>>>>>> 1) Open Internet Explorer.
>>>>>> 2) Go into the tools tab and press INTERNET OPTIONS.
>>>>>> 3) In the text box on the Home page frame type in your preferred
>>>>>> address and
>>>>>> hit apply at the verybottom.
>>>>>>
>>>>>> Your Set!
>>>>>>
>>>>>> --
>>>>>> Hope this helps. Let us know.
>>>>>>
>>>>>> Wes
>>>>>> MS-MVP Windows Shell/User
>>>>>>
>>>>>> In news:5Mhoe.1656$K5.816@newsfe4-win.ntli.net,
>>>>>> Chris <jaz@team-insomnia.com> hunted and pecked:
>>>>>>> Hello,
>>>>>>>
>>>>>>> We are working on a customers machine, and totally ran out of ideas
>>>>>>> how to
>>>>>>> fix this problem. Originally internet explorer was working. The
>>>>>>> machine was infected badly with adware / spyware and malware as well
>>>>>>> as a virus.
>>>>>>> The virus did unhook .exe files but we have repaired that with the
>>>>>>> tool,
>>>>>>> so all other exe files now work... other than iexplore.exe.
>>>>>>>
>>>>>>> We get the error (when you click a shortcut, or the actual exe
>>>>>>> files)
>>>>>>> "Windows cannot find 'c:\program files\internet
>>>>>>> explorer\iexplore.exe'. Make sure you typed the name correctly, and
>>>>>>> try again. To search for a file, click the start button, and then
>>>>>>> click search."
>>>>>>>
>>>>>>> Now this is made a little bit complicated by the fact that the
>>>>>>> machine
>>>>>>> is in Chinese, and I cant speak it at all, so I am navigating the
>>>>>>> machine purely from memory.
>>>>>>>
>>>>>>> Now the pc is now clear of adware and spyware. Hijack this logs are
>>>>>>> clear,
>>>>>>> and spyware sweeps with various programs comes up clean.
>>>>>>>
>>>>>>> If you make a copy of iexplore.exe and call it iexplore2.exe, it
>>>>>>> runs
>>>>>>> fine. It only doesn't work when its called iexplore.exe. I have
>>>>>>> search
>>>>>>> the
>>>>>>> registry and compared it to a working machine and it seems fine.
>>>>>>>
>>>>>>> The only suspicious thing is, that you still cant change the home
>>>>>>> page, even manually in the registry, by the time you've changed it,
>>>>>>> pressed ok, its changed back to its original value "about:blank".
>>>>>>>
>>>>>>> we have run a system file check, and that's okay. we have installed
>>>>>>> service pack 2, no difference. Ran all updates etc.
>>>>>>>
>>>>>>> Checked for running processes, all are normal. It performs the same
>>>>>>> way in
>>>>>>> safe mode. Tried creating a new user and still no luck.
>>>>>>> The error message comes up so quick, its like it hasn't even thought
>>>>>>> about
>>>>>>> trying to run.
>>>>>>>
>>>>>>> Does anyone have any idea's at all? we would just repair the xp
>>>>>>> install,
>>>>>>> but the customer is from china, and only over here for a while, and
>>>>>>> has left their Chinese xp disc at home.
>>>>>>>
>>>>>>> Any clues would be so appreciated.
>>>>>>>
>>>>>>> Thanks.
>>
>
>


Windows Cannot Find "C:\Program Files\Internet Explorer\Iexplore.exe"...