HTML Crashes on Exit!



Gary2Seven
07-10-2005, 01:15 AM
Every time I use any HTML Help file, I get a "has encountered a problem and
needs to close" window. I send the errre report but get no feed back of a
possible solution.

The error signatures is:
AppName: hh.exe AppVer: 5.2.3790.1159 ModName: itircl.dll
ModVer: 5.2.3790.1159 Offset: 00008034

The problem seems to be with itircl.dll, As the AppName can vary depending
on where I launch the help from.

microsoft.com has instruction for uninstalling HTMLHelp and I have tried
this and the installed the Help Workshop from the download, but still get the
error.

I have checked that all windows updates are loaded, but I can't locate a
specific update for XP HTML Help. Does one exist?

Any ideas what else I can do?

Windows XP is on SP2, It's an OEM install so can not ask microsoft support
and OEM just said "reinstall windows" - This Not an option.

Mark L. Ferguson
07-10-2005, 01:15 AM
Use MSCONFIG.exe to "Expand File" on "HH.exe"

--

Mark L. Ferguson
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Gary2Seven" <Gary2Seven@discussions.microsoft.com> wrote in message news:5936B623-DBE8-4822-91EF-8F812E524998@microsoft.com...
> Every time I use any HTML Help file, I get a "has encountered a problem and
> needs to close" window. I send the errre report but get no feed back of a
> possible solution.
>
> The error signatures is:
> AppName: hh.exe AppVer: 5.2.3790.1159 ModName: itircl.dll
> ModVer: 5.2.3790.1159 Offset: 00008034
>
> The problem seems to be with itircl.dll, As the AppName can vary depending
> on where I launch the help from.
>
> microsoft.com has instruction for uninstalling HTMLHelp and I have tried
> this and the installed the Help Workshop from the download, but still get the
> error.
>
> I have checked that all windows updates are loaded, but I can't locate a
> specific update for XP HTML Help. Does one exist?
>
> Any ideas what else I can do?
>
> Windows XP is on SP2, It's an OEM install so can not ask microsoft support
> and OEM just said "reinstall windows" - This Not an option.


HTML Crashes on Exit!