User Accounts



Michel
07-10-2005, 02:13 AM
I just installed the XP into a new machine that used to run windows 98 and I
can't access the user accounts page. I open the control panel then click on
user accounts and it's stars openning the accont page but then the computer
crashes, stops working even the mouse stops moving. All of the other
appliucaion on the control panel works fine, but the user accounts. I have to
re boot the sistem to get it back. Ano one have an Idea of what I can do?

Ronnie Vernon MVP
07-10-2005, 02:13 AM
Michel wrote:
> I just installed the XP into a new machine that used to run windows
> 98 and I can't access the user accounts page. I open the control
> panel then click on user accounts and it's stars openning the accont
> page but then the computer crashes, stops working even the mouse
> stops moving. All of the other appliucaion on the control panel works
> fine, but the user accounts. I have to re boot the sistem to get it
> back. Ano one have an Idea of what I can do?

You need to do some basic troubleshooting to to diagnose this problem.

1. Go to Start/Run and type: eventvwr.msc and press OK. This will open
the Event Viewer. Click the Applications item on the left side. On the right
side, look for any "X" error messages that may be displayed. Double click
the error entry to see the details. The specific module causing the error
will be shown there. You can click the Copy icon in the details dialog box
to copy the entire details of the error to the clipboard and paste it into a
reply here.

2. Go to Start/Run and type: msinfo32 and press OK. Click on
Components/Problem Devices to see any hardware that may be having problems.
Click on Software Environment/Windows Error Reporting to see any possible
conflicts and or error messages.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org/

Michel
07-10-2005, 02:14 AM
Thank you Ronnie. In the eventvwr I have the folloming erros:

Tipo de evento: Erro
Fonte de evento: Application Hang
Categoria do evento: (101)
Id. do evento: 1002
Data: 26/4/2005
Hora: 20:48:36
Usuário: N/A
Computador: MICHEL
Descrição:
Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com falha
hungapp, versão 0.0.0.0, endereço com falha 0x00000000.

Para obter mais informações, visite o Centro de ajuda e suporte em
http://go.microsoft.com/fwlink/events.asp.
Dados:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 38 30 30 2e .0.2800.
0028: 31 31 30 36 20 69 6e 20 1106 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Tipo de evento: Aviso
Fonte de evento: Userenv
Categoria do evento: Nenhuma
Id. do evento: 1524
Data: 26/4/2005
Hora: 16:41:57
Usuário: MICHEL\michel
Computador: MICHEL
Descrição:
O Windows não pode descarregar o seu arquivo de Registro de classes - ele
ainda está sendo usado por outros aplicativos ou serviços. O arquivo será
descarregado quando não estiver mais em uso.



Para obter mais informações, visite o Centro de ajuda e suporte em
http://go.microsoft.com/fwlink/events.asp.
Tipo de evento: Erro
Fonte de evento: Application Hang
Categoria do evento: (101)
Id. do evento: 1002
Data: 26/4/2005
Hora: 16:38:23
Usuário: N/A
Computador: MICHEL
Descrição:
Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com falha
hungapp, versão 0.0.0.0, endereço com falha 0x00000000.

Para obter mais informações, visite o Centro de ajuda e suporte em
http://go.microsoft.com/fwlink/events.asp.
Dados:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 38 30 30 2e .0.2800.
0028: 31 31 30 36 20 69 6e 20 1106 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
Tipo de evento: Erro
Fonte de evento: Application Hang
Categoria do evento: Nenhuma
Id. do evento: 1001
Data: 26/4/2005
Hora: 15:00:42
Usuário: N/A
Computador: MICHEL
Descrição:
Falha no compartimento de memória 21955421.

Para obter mais informações, visite o Centro de ajuda e suporte em
http://go.microsoft.com/fwlink/events.asp.
Dados:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 31 39 35 35 34 32 31 21955421
0010: 0d 0a ..
Tipo de evento: Erro
Fonte de evento: Application Hang
Categoria do evento: (101)
Id. do evento: 1002
Data: 26/4/2005
Hora: 15:00:34
Usuário: N/A
Computador: MICHEL
Descrição:
Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com falha
hungapp, versão 0.0.0.0, endereço com falha 0x00000000.

Para obter mais informações, visite o Centro de ajuda e suporte em
http://go.microsoft.com/fwlink/events.asp.
Dados:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 38 30 30 2e .0.2800.
0028: 31 31 30 36 20 69 6e 20 1106 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

In the Msinfo32 I have one problem with the audio adpter and with on thing I
don't know what is it. NP APM legacy interface node. Identifications
ROOT\NTAPM\0000 (it says it is not ativated)

On the windows reporting erros I have erros regarding Internet explorer and
one that my be resultnh in the user account problens that says:


Error on the memory compartment 21955421.
(type: Application Hang)

Thank you again

"Ronnie Vernon MVP" wrote:

> Michel wrote:
> > I just installed the XP into a new machine that used to run windows
> > 98 and I can't access the user accounts page. I open the control
> > panel then click on user accounts and it's stars openning the accont
> > page but then the computer crashes, stops working even the mouse
> > stops moving. All of the other appliucaion on the control panel works
> > fine, but the user accounts. I have to re boot the sistem to get it
> > back. Ano one have an Idea of what I can do?
>
> You need to do some basic troubleshooting to to diagnose this problem.
>
> 1. Go to Start/Run and type: eventvwr.msc and press OK. This will open
> the Event Viewer. Click the Applications item on the left side. On the right
> side, look for any "X" error messages that may be displayed. Double click
> the error entry to see the details. The specific module causing the error
> will be shown there. You can click the Copy icon in the details dialog box
> to copy the entire details of the error to the clipboard and paste it into a
> reply here.
>
> 2. Go to Start/Run and type: msinfo32 and press OK. Click on
> Components/Problem Devices to see any hardware that may be having problems.
> Click on Software Environment/Windows Error Reporting to see any possible
> conflicts and or error messages.
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
>
> In memory of our dear friend, MVP Alex Nichol
> http://www.dts-l.org/
>
>

Ronnie Vernon MVP
07-10-2005, 02:14 AM
Michel

Click Start/Run and type control userpasswords and click ok. Does this
open the
user accounts?

Did you check for hardware compatibility before installing XP on that
computer?

--
Ronnie Vernon
Microsoft MVP
Windows Shell/User

In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org/

Michel wrote:
> Thank you Ronnie. In the eventvwr I have the folloming erros:
>
> Tipo de evento: Erro
> Fonte de evento: Application Hang
> Categoria do evento: (101)
> Id. do evento: 1002
> Data: 26/4/2005
> Hora: 20:48:36
> Usuário: N/A
> Computador: MICHEL
> Descrição:
> Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com
> falha hungapp, versão 0.0.0.0, endereço com falha 0x00000000.
>
> Para obter mais informações, visite o Centro de ajuda e suporte em
> http://go.microsoft.com/fwlink/events.asp.
> Dados:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> 0010: 20 20 49 45 58 50 4c 4f IEXPLO
> 0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
> 0020: 2e 30 2e 32 38 30 30 2e .0.2800.
> 0028: 31 31 30 36 20 69 6e 20 1106 in
> 0030: 68 75 6e 67 61 70 70 20 hungapp
> 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> 0040: 61 74 20 6f 66 66 73 65 at offse
> 0048: 74 20 30 30 30 30 30 30 t 000000
> 0050: 30 30 00
>
> Tipo de evento: Aviso
> Fonte de evento: Userenv
> Categoria do evento: Nenhuma
> Id. do evento: 1524
> Data: 26/4/2005
> Hora: 16:41:57
> Usuário: MICHEL\michel
> Computador: MICHEL
> Descrição:
> O Windows não pode descarregar o seu arquivo de Registro de classes -
> ele ainda está sendo usado por outros aplicativos ou serviços. O
> arquivo será descarregado quando não estiver mais em uso.
>
>
>
> Para obter mais informações, visite o Centro de ajuda e suporte em
> http://go.microsoft.com/fwlink/events.asp.
> Tipo de evento: Erro
> Fonte de evento: Application Hang
> Categoria do evento: (101)
> Id. do evento: 1002
> Data: 26/4/2005
> Hora: 16:38:23
> Usuário: N/A
> Computador: MICHEL
> Descrição:
> Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com
> falha hungapp, versão 0.0.0.0, endereço com falha 0x00000000.
>
> Para obter mais informações, visite o Centro de ajuda e suporte em
> http://go.microsoft.com/fwlink/events.asp.
> Dados:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> 0010: 20 20 49 45 58 50 4c 4f IEXPLO
> 0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
> 0020: 2e 30 2e 32 38 30 30 2e .0.2800.
> 0028: 31 31 30 36 20 69 6e 20 1106 in
> 0030: 68 75 6e 67 61 70 70 20 hungapp
> 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> 0040: 61 74 20 6f 66 66 73 65 at offse
> 0048: 74 20 30 30 30 30 30 30 t 000000
> 0050: 30 30 00
> Tipo de evento: Erro
> Fonte de evento: Application Hang
> Categoria do evento: Nenhuma
> Id. do evento: 1001
> Data: 26/4/2005
> Hora: 15:00:42
> Usuário: N/A
> Computador: MICHEL
> Descrição:
> Falha no compartimento de memória 21955421.
>
> Para obter mais informações, visite o Centro de ajuda e suporte em
> http://go.microsoft.com/fwlink/events.asp.
> Dados:
> 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> 0008: 32 31 39 35 35 34 32 31 21955421
> 0010: 0d 0a ..
> Tipo de evento: Erro
> Fonte de evento: Application Hang
> Categoria do evento: (101)
> Id. do evento: 1002
> Data: 26/4/2005
> Hora: 15:00:34
> Usuário: N/A
> Computador: MICHEL
> Descrição:
> Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com
> falha hungapp, versão 0.0.0.0, endereço com falha 0x00000000.
>
> Para obter mais informações, visite o Centro de ajuda e suporte em
> http://go.microsoft.com/fwlink/events.asp.
> Dados:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> 0010: 20 20 49 45 58 50 4c 4f IEXPLO
> 0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
> 0020: 2e 30 2e 32 38 30 30 2e .0.2800.
> 0028: 31 31 30 36 20 69 6e 20 1106 in
> 0030: 68 75 6e 67 61 70 70 20 hungapp
> 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> 0040: 61 74 20 6f 66 66 73 65 at offse
> 0048: 74 20 30 30 30 30 30 30 t 000000
> 0050: 30 30 00
>
> In the Msinfo32 I have one problem with the audio adpter and with on
> thing I don't know what is it. NP APM legacy interface node.
> Identifications ROOT\NTAPM\0000 (it says it is not ativated)
>
> On the windows reporting erros I have erros regarding Internet
> explorer and one that my be resultnh in the user account problens
> that says:
>
>
> Error on the memory compartment 21955421.
> (type: Application Hang)
>
> Thank you again
>
> "Ronnie Vernon MVP" wrote:
>
>> Michel wrote:
>>> I just installed the XP into a new machine that used to run windows
>>> 98 and I can't access the user accounts page. I open the control
>>> panel then click on user accounts and it's stars openning the accont
>>> page but then the computer crashes, stops working even the mouse
>>> stops moving. All of the other appliucaion on the control panel
>>> works fine, but the user accounts. I have to re boot the sistem to
>>> get it
>>> back. Ano one have an Idea of what I can do?
>>
>> You need to do some basic troubleshooting to to diagnose this
>> problem.
>>
>> 1. Go to Start/Run and type: eventvwr.msc and press OK. This
>> will open the Event Viewer. Click the Applications item on the left
>> side. On the right side, look for any "X" error messages that may be
>> displayed. Double click the error entry to see the details. The
>> specific module causing the error will be shown there. You can click
>> the Copy icon in the details dialog box to copy the entire details
>> of the error to the clipboard and paste it into a reply here.
>>
>> 2. Go to Start/Run and type: msinfo32 and press OK. Click on
>> Components/Problem Devices to see any hardware that may be having
>> problems. Click on Software Environment/Windows Error Reporting to
>> see any possible conflicts and or error messages.
>>
>> --
>>
>> Ronnie Vernon
>> Microsoft MVP
>> Windows Shell/User
>>
>> In memory of our dear friend, MVP Alex Nichol
>> http://www.dts-l.org/

--

Michel
07-10-2005, 02:14 AM
When I type control userpasswords the window starts to open but It stops the
compunter just like when clicking the icon in the control panel. I have to
re-boot to the the computer working again.

Yes, I did ckeck compatibility throght the setup disk of XP. The result It
say That I should need drivres for the sond sistem and that some softwear
might not work as Skype.

I'm just gone go back to 98...

"Ronnie Vernon MVP" wrote:

> Michel
>
> Click Start/Run and type control userpasswords and click ok. Does this
> open the
> user accounts?
>
> Did you check for hardware compatibility before installing XP on that
> computer?
>
> --
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
>
> In memory of our dear friend, MVP Alex Nichol
> http://www.dts-l.org/
>
> Michel wrote:
> > Thank you Ronnie. In the eventvwr I have the folloming erros:
> >
> > Tipo de evento: Erro
> > Fonte de evento: Application Hang
> > Categoria do evento: (101)
> > Id. do evento: 1002
> > Data: 26/4/2005
> > Hora: 20:48:36
> > Usuário: N/A
> > Computador: MICHEL
> > Descrição:
> > Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com
> > falha hungapp, versão 0.0.0.0, endereço com falha 0x00000000.
> >
> > Para obter mais informações, visite o Centro de ajuda e suporte em
> > http://go.microsoft.com/fwlink/events.asp.
> > Dados:
> > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> > 0010: 20 20 49 45 58 50 4c 4f IEXPLO
> > 0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
> > 0020: 2e 30 2e 32 38 30 30 2e .0.2800.
> > 0028: 31 31 30 36 20 69 6e 20 1106 in
> > 0030: 68 75 6e 67 61 70 70 20 hungapp
> > 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> > 0040: 61 74 20 6f 66 66 73 65 at offse
> > 0048: 74 20 30 30 30 30 30 30 t 000000
> > 0050: 30 30 00
> >
> > Tipo de evento: Aviso
> > Fonte de evento: Userenv
> > Categoria do evento: Nenhuma
> > Id. do evento: 1524
> > Data: 26/4/2005
> > Hora: 16:41:57
> > Usuário: MICHEL\michel
> > Computador: MICHEL
> > Descrição:
> > O Windows não pode descarregar o seu arquivo de Registro de classes -
> > ele ainda está sendo usado por outros aplicativos ou serviços. O
> > arquivo será descarregado quando não estiver mais em uso.
> >
> >
> >
> > Para obter mais informações, visite o Centro de ajuda e suporte em
> > http://go.microsoft.com/fwlink/events.asp.
> > Tipo de evento: Erro
> > Fonte de evento: Application Hang
> > Categoria do evento: (101)
> > Id. do evento: 1002
> > Data: 26/4/2005
> > Hora: 16:38:23
> > Usuário: N/A
> > Computador: MICHEL
> > Descrição:
> > Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com
> > falha hungapp, versão 0.0.0.0, endereço com falha 0x00000000.
> >
> > Para obter mais informações, visite o Centro de ajuda e suporte em
> > http://go.microsoft.com/fwlink/events.asp.
> > Dados:
> > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> > 0010: 20 20 49 45 58 50 4c 4f IEXPLO
> > 0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
> > 0020: 2e 30 2e 32 38 30 30 2e .0.2800.
> > 0028: 31 31 30 36 20 69 6e 20 1106 in
> > 0030: 68 75 6e 67 61 70 70 20 hungapp
> > 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> > 0040: 61 74 20 6f 66 66 73 65 at offse
> > 0048: 74 20 30 30 30 30 30 30 t 000000
> > 0050: 30 30 00
> > Tipo de evento: Erro
> > Fonte de evento: Application Hang
> > Categoria do evento: Nenhuma
> > Id. do evento: 1001
> > Data: 26/4/2005
> > Hora: 15:00:42
> > Usuário: N/A
> > Computador: MICHEL
> > Descrição:
> > Falha no compartimento de memória 21955421.
> >
> > Para obter mais informações, visite o Centro de ajuda e suporte em
> > http://go.microsoft.com/fwlink/events.asp.
> > Dados:
> > 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> > 0008: 32 31 39 35 35 34 32 31 21955421
> > 0010: 0d 0a ..
> > Tipo de evento: Erro
> > Fonte de evento: Application Hang
> > Categoria do evento: (101)
> > Id. do evento: 1002
> > Data: 26/4/2005
> > Hora: 15:00:34
> > Usuário: N/A
> > Computador: MICHEL
> > Descrição:
> > Aplicativo com falha IEXPLORE.EXE, versão 6.0.2800.1106, módulo com
> > falha hungapp, versão 0.0.0.0, endereço com falha 0x00000000.
> >
> > Para obter mais informações, visite o Centro de ajuda e suporte em
> > http://go.microsoft.com/fwlink/events.asp.
> > Dados:
> > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> > 0010: 20 20 49 45 58 50 4c 4f IEXPLO
> > 0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
> > 0020: 2e 30 2e 32 38 30 30 2e .0.2800.
> > 0028: 31 31 30 36 20 69 6e 20 1106 in
> > 0030: 68 75 6e 67 61 70 70 20 hungapp
> > 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
> > 0040: 61 74 20 6f 66 66 73 65 at offse
> > 0048: 74 20 30 30 30 30 30 30 t 000000
> > 0050: 30 30 00
> >
> > In the Msinfo32 I have one problem with the audio adpter and with on
> > thing I don't know what is it. NP APM legacy interface node.
> > Identifications ROOT\NTAPM\0000 (it says it is not ativated)
> >
> > On the windows reporting erros I have erros regarding Internet
> > explorer and one that my be resultnh in the user account problens
> > that says:
> >
> >
> > Error on the memory compartment 21955421.
> > (type: Application Hang)
> >
> > Thank you again
> >
> > "Ronnie Vernon MVP" wrote:
> >
> >> Michel wrote:
> >>> I just installed the XP into a new machine that used to run windows
> >>> 98 and I can't access the user accounts page. I open the control
> >>> panel then click on user accounts and it's stars openning the accont
> >>> page but then the computer crashes, stops working even the mouse
> >>> stops moving. All of the other appliucaion on the control panel
> >>> works fine, but the user accounts. I have to re boot the sistem to
> >>> get it
> >>> back. Ano one have an Idea of what I can do?
> >>
> >> You need to do some basic troubleshooting to to diagnose this
> >> problem.
> >>
> >> 1. Go to Start/Run and type: eventvwr.msc and press OK. This
> >> will open the Event Viewer. Click the Applications item on the left
> >> side. On the right side, look for any "X" error messages that may be
> >> displayed. Double click the error entry to see the details. The
> >> specific module causing the error will be shown there. You can click
> >> the Copy icon in the details dialog box to copy the entire details
> >> of the error to the clipboard and paste it into a reply here.
> >>
> >> 2. Go to Start/Run and type: msinfo32 and press OK. Click on
> >> Components/Problem Devices to see any hardware that may be having
> >> problems. Click on Software Environment/Windows Error Reporting to
> >> see any possible conflicts and or error messages.
> >>
> >> --
> >>
> >> Ronnie Vernon
> >> Microsoft MVP
> >> Windows Shell/User
> >>
> >> In memory of our dear friend, MVP Alex Nichol
> >> http://www.dts-l.org/
>
> --
>
>
>


User Accounts