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mrb2612
07-10-2005, 02:08 AM
Help
I have the above scanner with updated drivers and evertime i try to scan i
get the error message saying scanner locked,

But there is no lock

Please help?

beamish
07-10-2005, 02:08 AM
"mrb2612" wrote:

> Help
> I have the above scanner with updated drivers and evertime i try to scan i
> get the error message saying scanner locked,
>
> But there is no lock
>
> Please help?
Hello, Have you released the optical head locking device? Located on the
bottom of the unit. Installed to protect the device during shipping.
Take Care.
beamish.

mrb2612
07-10-2005, 02:08 AM
Hello

There is no optical locking head device?

Andy

"beamish" wrote:

>
>
> "mrb2612" wrote:
>
> > Help
> > I have the above scanner with updated drivers and evertime i try to scan i
> > get the error message saying scanner locked,
> >
> > But there is no lock
> >
> > Please help?
> Hello, Have you released the optical head locking device? Located on the
> bottom of the unit. Installed to protect the device during shipping.
> Take Care.
> beamish.

beamish
07-10-2005, 02:08 AM
"mrb2612" wrote:

> Hello
>
> There is no optical locking head device?
>
> Andy
>
> "beamish" wrote:
>
> >
> >
> > "mrb2612" wrote:
> >
> > > Help
> > > I have the above scanner with updated drivers and evertime i try to scan i
> > > get the error message saying scanner locked,
> > >
> > > But there is no lock
> > >
> > > Please help?
> > Hello, Have you released the optical head locking device? Located on the
> > bottom of the unit. Installed to protect the device during shipping.
> > Take Care.
> > beamish.
Hello, I have a different model, on the bottom left side rear has a
lock/unlock device. If your model does not have this feature then suggest
that removal "total" of the software and a reinstall. Also try the scanner
newsgroup may find others with the same problem. alt.comp.periphs.scanner
Sorry that I am of so little help.
Take Care.
beamish.

sales
07-10-2005, 02:15 AM
if you go to scansofts website you will see this is because their software is
not compatible with xp sp2 and there is no fix - their answer is to uninstall
sp2

"mrb2612" wrote:

> Help
> I have the above scanner with updated drivers and evertime i try to scan i
> get the error message saying scanner locked,
>
> But there is no lock
>
> Please help?


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