D: & E: optical drives



caps
07-10-2005, 01:07 AM
i am having problem. when i insert a cd or dvd in drive D or E and go to my
computer and click on the appropriate drive, it tells me that is not
accesible. does anyone know how to fix this. also when i go to itunes it
tells me that "the registry settings used for burning CDs and DVDs are
missing. This can happen as a result of installing other CD burning
software. Please reinstall iTunes." when i reinstall it i get the same error
message. i installed spybot search and destroy and i think that is what
screwed up my computer. i uninstalled it but now i am stuck with all these
problems. does anyone have any idea how to fix this. i tried system restore
but ran into the same problems.

GTS
07-10-2005, 01:08 AM
Check properties on the drives in Device Manger (Control Panel / System).
If you see one of the error codes noted in "CD-ROM Access Is Missing and
Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove
Easy CD Creator in Windows XP" see
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060 re. how to
fix.
Or download the repair tool from http://aumha.org/downloads/cdgone.zip
--

"caps" <caps@discussions.microsoft.com> wrote in message
news:BEBA382F-A579-400B-BA37-1759BC4BD8C1@microsoft.com...
>i am having problem. when i insert a cd or dvd in drive D or E and go to
>my
> computer and click on the appropriate drive, it tells me that is not
> accesible. does anyone know how to fix this. also when i go to itunes it
> tells me that "the registry settings used for burning CDs and DVDs are
> missing. This can happen as a result of installing other CD burning
> software. Please reinstall iTunes." when i reinstall it i get the same
> error
> message. i installed spybot search and destroy and i think that is what
> screwed up my computer. i uninstalled it but now i am stuck with all these
> problems. does anyone have any idea how to fix this. i tried system
> restore
> but ran into the same problems.

caps
07-10-2005, 01:08 AM
thanks for the reply...i tried both. it won't allow me to delete when i go
through the microsoft link..and i tried the winzip download but still no
luck...any other advice??? thanks for your help

"GTS" wrote:

> Check properties on the drives in Device Manger (Control Panel / System).
> If you see one of the error codes noted in "CD-ROM Access Is Missing and
> Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove
> Easy CD Creator in Windows XP" see
> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060 re. how to
> fix.
> Or download the repair tool from http://aumha.org/downloads/cdgone.zip
> --
>
> "caps" <caps@discussions.microsoft.com> wrote in message
> news:BEBA382F-A579-400B-BA37-1759BC4BD8C1@microsoft.com...
> >i am having problem. when i insert a cd or dvd in drive D or E and go to
> >my
> > computer and click on the appropriate drive, it tells me that is not
> > accesible. does anyone know how to fix this. also when i go to itunes it
> > tells me that "the registry settings used for burning CDs and DVDs are
> > missing. This can happen as a result of installing other CD burning
> > software. Please reinstall iTunes." when i reinstall it i get the same
> > error
> > message. i installed spybot search and destroy and i think that is what
> > screwed up my computer. i uninstalled it but now i am stuck with all these
> > problems. does anyone have any idea how to fix this. i tried system
> > restore
> > but ran into the same problems.
>
>
>

GTS
07-10-2005, 01:08 AM
Does Device Manger show one of these error codes? Which one? Were you
logged in to XP as an administrator when you tried the fix?
--

"caps" <caps@discussions.microsoft.com> wrote in message
news:661197B1-31DE-449F-AED5-3A765F805A87@microsoft.com...
> thanks for the reply...i tried both. it won't allow me to delete when i go
> through the microsoft link..and i tried the winzip download but still no
> luck...any other advice??? thanks for your help
>
> "GTS" wrote:
>
>> Check properties on the drives in Device Manger (Control Panel / System).
>> If you see one of the error codes noted in "CD-ROM Access Is Missing and
>> Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You
>> Remove
>> Easy CD Creator in Windows XP" see
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060 re. how to
>> fix.
>> Or download the repair tool from http://aumha.org/downloads/cdgone.zip
>> --
>>
>> "caps" <caps@discussions.microsoft.com> wrote in message
>> news:BEBA382F-A579-400B-BA37-1759BC4BD8C1@microsoft.com...
>> >i am having problem. when i insert a cd or dvd in drive D or E and go
>> >to
>> >my
>> > computer and click on the appropriate drive, it tells me that is not
>> > accesible. does anyone know how to fix this. also when i go to itunes
>> > it
>> > tells me that "the registry settings used for burning CDs and DVDs are
>> > missing. This can happen as a result of installing other CD burning
>> > software. Please reinstall iTunes." when i reinstall it i get the same
>> > error
>> > message. i installed spybot search and destroy and i think that is
>> > what
>> > screwed up my computer. i uninstalled it but now i am stuck with all
>> > these
>> > problems. does anyone have any idea how to fix this. i tried system
>> > restore
>> > but ran into the same problems.
>>
>>
>>

caps
07-10-2005, 01:08 AM
i was logged in as an administrator but it does not show any of those codes.
when i try to delete that code, it say cannot delete...error deleting
key...any advice? thanks again

"GTS" wrote:

> Does Device Manger show one of these error codes? Which one? Were you
> logged in to XP as an administrator when you tried the fix?
> --
>
> "caps" <caps@discussions.microsoft.com> wrote in message
> news:661197B1-31DE-449F-AED5-3A765F805A87@microsoft.com...
> > thanks for the reply...i tried both. it won't allow me to delete when i go
> > through the microsoft link..and i tried the winzip download but still no
> > luck...any other advice??? thanks for your help
> >
> > "GTS" wrote:
> >
> >> Check properties on the drives in Device Manger (Control Panel / System).
> >> If you see one of the error codes noted in "CD-ROM Access Is Missing and
> >> Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You
> >> Remove
> >> Easy CD Creator in Windows XP" see
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060 re. how to
> >> fix.
> >> Or download the repair tool from http://aumha.org/downloads/cdgone.zip
> >> --
> >>
> >> "caps" <caps@discussions.microsoft.com> wrote in message
> >> news:BEBA382F-A579-400B-BA37-1759BC4BD8C1@microsoft.com...
> >> >i am having problem. when i insert a cd or dvd in drive D or E and go
> >> >to
> >> >my
> >> > computer and click on the appropriate drive, it tells me that is not
> >> > accesible. does anyone know how to fix this. also when i go to itunes
> >> > it
> >> > tells me that "the registry settings used for burning CDs and DVDs are
> >> > missing. This can happen as a result of installing other CD burning
> >> > software. Please reinstall iTunes." when i reinstall it i get the same
> >> > error
> >> > message. i installed spybot search and destroy and i think that is
> >> > what
> >> > screwed up my computer. i uninstalled it but now i am stuck with all
> >> > these
> >> > problems. does anyone have any idea how to fix this. i tried system
> >> > restore
> >> > but ran into the same problems.
> >>
> >>
> >>
>
>
>

GTS
07-10-2005, 01:08 AM
If those codes aren't shown, then you have a different problem. What does
device manager show for the 2 optical drives? Does it say they are
functioning correctly?
--

"caps" <caps@discussions.microsoft.com> wrote in message
news:88F7C122-C110-47C1-88ED-4A2B01C60DBB@microsoft.com...
>i was logged in as an administrator but it does not show any of those
>codes.
> when i try to delete that code, it say cannot delete...error deleting
> key...any advice? thanks again
>
> "GTS" wrote:
>
>> Does Device Manger show one of these error codes? Which one? Were you
>> logged in to XP as an administrator when you tried the fix?
>> --
>>

caps
07-10-2005, 01:08 AM
yes it says both are functioning correctly...any ideas? thanks for all your
help!!!

"GTS" wrote:

> If those codes aren't shown, then you have a different problem. What does
> device manager show for the 2 optical drives? Does it say they are
> functioning correctly?
> --
>
> "caps" <caps@discussions.microsoft.com> wrote in message
> news:88F7C122-C110-47C1-88ED-4A2B01C60DBB@microsoft.com...
> >i was logged in as an administrator but it does not show any of those
> >codes.
> > when i try to delete that code, it say cannot delete...error deleting
> > key...any advice? thanks again
> >
> > "GTS" wrote:
> >
> >> Does Device Manger show one of these error codes? Which one? Were you
> >> logged in to XP as an administrator when you tried the fix?
> >> --
> >>
>
>
>

GTS
07-10-2005, 01:09 AM
You might try deleting the devices in Device Manger and rebooting - Windows
will reinstall them. Also see How to Troubleshoot Issues with Reading CD,
CD-R, CD-RW, and DVD Discs
http://support.microsoft.com/default.aspx?scid=kb;en-us;321641 for some
other items.
--

"caps" <caps@discussions.microsoft.com> wrote in message
news:090B80FD-D8DE-40E6-88F1-2117BFE2D160@microsoft.com...
> yes it says both are functioning correctly...any ideas? thanks for all
> your
> help!!!
>
> "GTS" wrote:
>
>> If those codes aren't shown, then you have a different problem. What
>> does
>> device manager show for the 2 optical drives? Does it say they are
>> functioning correctly?
>> --
>>
>> "caps" <caps@discussions.microsoft.com> wrote in message
>> news:88F7C122-C110-47C1-88ED-4A2B01C60DBB@microsoft.com...
>> >i was logged in as an administrator but it does not show any of those
>> >codes.
>> > when i try to delete that code, it say cannot delete...error deleting
>> > key...any advice? thanks again
>> >
>> > "GTS" wrote:
>> >
>> >> Does Device Manger show one of these error codes? Which one? Were
>> >> you
>> >> logged in to XP as an administrator when you tried the fix?
>> >> --
>> >>
>>
>>
>>


D: & E: optical drives