connection S L O W I N G down!



Peebs
07-10-2005, 01:05 AM
Just recently my connection to the internet has slowed down incredibly.
It can take 5 mins or more just to open the home page on my ISP, Wanadoo.
I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
When I try to go to a website I will ofen get just the top of the page and
then the modem activity stops for ages. It might then restart for a few more
bytes and stop again. My ISP says that they have no problems and that the
cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have heard
of this problem. I reinstalled NortonIS but of course I need a 20mb down load
to bring everything up to date. I simply cannot get the download as the
system is so slow.
I also notice that on the status report on the connection (click on the two
computers icon) I get masses of errors on the receive side. Just to contact
his board I have received 155Kb and incurred 253 errors - increasing as I
write!! Is thisa level of error normal? What could cause the errors?
I have not added any new progs to cause this to happen, it just suddenly got
very slow.
Any help or advice greatfully received.

Brian Cryer
07-10-2005, 01:05 AM
"Peebs" <Peebs@discussions.microsoft.com> wrote in message
news:842BD706-B323-4438-969A-5BEFD549F7CD@microsoft.com...
> Just recently my connection to the internet has slowed down incredibly.
> It can take 5 mins or more just to open the home page on my ISP, Wanadoo.
> I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
> When I try to go to a website I will ofen get just the top of the page and
> then the modem activity stops for ages. It might then restart for a few
> more
> bytes and stop again. My ISP says that they have no problems and that the
> cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have
> heard
> of this problem. I reinstalled NortonIS but of course I need a 20mb down
> load
> to bring everything up to date. I simply cannot get the download as the
> system is so slow.
> I also notice that on the status report on the connection (click on the
> two
> computers icon) I get masses of errors on the receive side. Just to
> contact
> his board I have received 155Kb and incurred 253 errors - increasing as I
> write!! Is thisa level of error normal? What could cause the errors?
> I have not added any new progs to cause this to happen, it just suddenly
> got
> very slow.
> Any help or advice greatfully received.

Whilst you will get errors when using a modem, you are getting more that you
would reasonably expect. This would indicate a problem either with the
modem, the line or driver software. I would suspect the modem or the driver
software. It would be worth reinstalling the drivers for your modem
(uninstall the modem and then reinstall). I don't think that uninstalling
the modem should take out your dial-up connections, but it might do so make
sure you can restore those if you have to. If that doesn't make any
difference then see if there is a more up to date driver available for your
modem.

Failing that, see if you can borrow someone else's modem. If the problem
does away then it is related to the modem.

Hope you get it working,

Brian.

www.cryer.co.uk/brian

Peebs
07-10-2005, 01:05 AM
Brian,
Thanks for the quick response. Today, I pre-empted your advice and bought a
new modem which I will install tonight. I will let you know if that clears it.
Thanks again,

"Brian Cryer" wrote:

> "Peebs" <Peebs@discussions.microsoft.com> wrote in message
> news:842BD706-B323-4438-969A-5BEFD549F7CD@microsoft.com...
> > Just recently my connection to the internet has slowed down incredibly.
> > It can take 5 mins or more just to open the home page on my ISP, Wanadoo.
> > I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
> > When I try to go to a website I will ofen get just the top of the page and
> > then the modem activity stops for ages. It might then restart for a few
> > more
> > bytes and stop again. My ISP says that they have no problems and that the
> > cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have
> > heard
> > of this problem. I reinstalled NortonIS but of course I need a 20mb down
> > load
> > to bring everything up to date. I simply cannot get the download as the
> > system is so slow.
> > I also notice that on the status report on the connection (click on the
> > two
> > computers icon) I get masses of errors on the receive side. Just to
> > contact
> > his board I have received 155Kb and incurred 253 errors - increasing as I
> > write!! Is thisa level of error normal? What could cause the errors?
> > I have not added any new progs to cause this to happen, it just suddenly
> > got
> > very slow.
> > Any help or advice greatfully received.
>
> Whilst you will get errors when using a modem, you are getting more that you
> would reasonably expect. This would indicate a problem either with the
> modem, the line or driver software. I would suspect the modem or the driver
> software. It would be worth reinstalling the drivers for your modem
> (uninstall the modem and then reinstall). I don't think that uninstalling
> the modem should take out your dial-up connections, but it might do so make
> sure you can restore those if you have to. If that doesn't make any
> difference then see if there is a more up to date driver available for your
> modem.
>
> Failing that, see if you can borrow someone else's modem. If the problem
> does away then it is related to the modem.
>
> Hope you get it working,
>
> Brian.
>
> www.cryer.co.uk/brian
>
>
>

Peebs
07-10-2005, 01:05 AM
Hi Brian,
You were right, it was the modem. All fixed and going well.
You would not beleive the crap i got from the techies at my ISP. At one
point they said the problem was a conflict between a recent XP upgrade and
Norton IS, they suggested that I reinstall Norton. Next they wanted me to
mess about with my registry. I drew the line right there.
Anyway, thanks for all your help.

"Brian Cryer" wrote:

> "Peebs" <Peebs@discussions.microsoft.com> wrote in message
> news:842BD706-B323-4438-969A-5BEFD549F7CD@microsoft.com...
> > Just recently my connection to the internet has slowed down incredibly.
> > It can take 5 mins or more just to open the home page on my ISP, Wanadoo.
> > I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
> > When I try to go to a website I will ofen get just the top of the page and
> > then the modem activity stops for ages. It might then restart for a few
> > more
> > bytes and stop again. My ISP says that they have no problems and that the
> > cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have
> > heard
> > of this problem. I reinstalled NortonIS but of course I need a 20mb down
> > load
> > to bring everything up to date. I simply cannot get the download as the
> > system is so slow.
> > I also notice that on the status report on the connection (click on the
> > two
> > computers icon) I get masses of errors on the receive side. Just to
> > contact
> > his board I have received 155Kb and incurred 253 errors - increasing as I
> > write!! Is thisa level of error normal? What could cause the errors?
> > I have not added any new progs to cause this to happen, it just suddenly
> > got
> > very slow.
> > Any help or advice greatfully received.
>
> Whilst you will get errors when using a modem, you are getting more that you
> would reasonably expect. This would indicate a problem either with the
> modem, the line or driver software. I would suspect the modem or the driver
> software. It would be worth reinstalling the drivers for your modem
> (uninstall the modem and then reinstall). I don't think that uninstalling
> the modem should take out your dial-up connections, but it might do so make
> sure you can restore those if you have to. If that doesn't make any
> difference then see if there is a more up to date driver available for your
> modem.
>
> Failing that, see if you can borrow someone else's modem. If the problem
> does away then it is related to the modem.
>
> Hope you get it working,
>
> Brian.
>
> www.cryer.co.uk/brian
>
>
>

Brian Cryer
07-10-2005, 01:06 AM
Glad you got it working.

In my experience many technical support people will do the minimum necessary
to get you off their back - and thus aren't helpful. There are some who are
brilliant, but they are few and far between.

regards,

Brian.


"Peebs" <Peebs@discussions.microsoft.com> wrote in message
news:B4DA3D3A-49DA-4306-AF53-E00BC90363B0@microsoft.com...
> Hi Brian,
> You were right, it was the modem. All fixed and going well.
> You would not beleive the crap i got from the techies at my ISP. At one
> point they said the problem was a conflict between a recent XP upgrade and
> Norton IS, they suggested that I reinstall Norton. Next they wanted me to
> mess about with my registry. I drew the line right there.
> Anyway, thanks for all your help.
>
> "Brian Cryer" wrote:
>
>> "Peebs" <Peebs@discussions.microsoft.com> wrote in message
>> news:842BD706-B323-4438-969A-5BEFD549F7CD@microsoft.com...
>> > Just recently my connection to the internet has slowed down incredibly.
>> > It can take 5 mins or more just to open the home page on my ISP,
>> > Wanadoo.
>> > I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
>> > When I try to go to a website I will ofen get just the top of the page
>> > and
>> > then the modem activity stops for ages. It might then restart for a few
>> > more
>> > bytes and stop again. My ISP says that they have no problems and that
>> > the
>> > cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have
>> > heard
>> > of this problem. I reinstalled NortonIS but of course I need a 20mb
>> > down
>> > load
>> > to bring everything up to date. I simply cannot get the download as the
>> > system is so slow.
>> > I also notice that on the status report on the connection (click on the
>> > two
>> > computers icon) I get masses of errors on the receive side. Just to
>> > contact
>> > his board I have received 155Kb and incurred 253 errors - increasing as
>> > I
>> > write!! Is thisa level of error normal? What could cause the errors?
>> > I have not added any new progs to cause this to happen, it just
>> > suddenly
>> > got
>> > very slow.
>> > Any help or advice greatfully received.
>>
>> Whilst you will get errors when using a modem, you are getting more that
>> you
>> would reasonably expect. This would indicate a problem either with the
>> modem, the line or driver software. I would suspect the modem or the
>> driver
>> software. It would be worth reinstalling the drivers for your modem
>> (uninstall the modem and then reinstall). I don't think that uninstalling
>> the modem should take out your dial-up connections, but it might do so
>> make
>> sure you can restore those if you have to. If that doesn't make any
>> difference then see if there is a more up to date driver available for
>> your
>> modem.
>>
>> Failing that, see if you can borrow someone else's modem. If the problem
>> does away then it is related to the modem.
>>
>> Hope you get it working,
>>
>> Brian.
>>
>> www.cryer.co.uk/brian
>>
>>
>>

Peebs
07-10-2005, 01:06 AM
Yep, that's very true - but why didn't Wanadoo get any of the "few"??
Thanks again,

"Brian Cryer" wrote:

> Glad you got it working.
>
> In my experience many technical support people will do the minimum necessary
> to get you off their back - and thus aren't helpful. There are some who are
> brilliant, but they are few and far between.
>
> regards,
>
> Brian.
>
>
> "Peebs" <Peebs@discussions.microsoft.com> wrote in message
> news:B4DA3D3A-49DA-4306-AF53-E00BC90363B0@microsoft.com...
> > Hi Brian,
> > You were right, it was the modem. All fixed and going well.
> > You would not beleive the crap i got from the techies at my ISP. At one
> > point they said the problem was a conflict between a recent XP upgrade and
> > Norton IS, they suggested that I reinstall Norton. Next they wanted me to
> > mess about with my registry. I drew the line right there.
> > Anyway, thanks for all your help.
> >
> > "Brian Cryer" wrote:
> >
> >> "Peebs" <Peebs@discussions.microsoft.com> wrote in message
> >> news:842BD706-B323-4438-969A-5BEFD549F7CD@microsoft.com...
> >> > Just recently my connection to the internet has slowed down incredibly.
> >> > It can take 5 mins or more just to open the home page on my ISP,
> >> > Wanadoo.
> >> > I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
> >> > When I try to go to a website I will ofen get just the top of the page
> >> > and
> >> > then the modem activity stops for ages. It might then restart for a few
> >> > more
> >> > bytes and stop again. My ISP says that they have no problems and that
> >> > the
> >> > cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have
> >> > heard
> >> > of this problem. I reinstalled NortonIS but of course I need a 20mb
> >> > down
> >> > load
> >> > to bring everything up to date. I simply cannot get the download as the
> >> > system is so slow.
> >> > I also notice that on the status report on the connection (click on the
> >> > two
> >> > computers icon) I get masses of errors on the receive side. Just to
> >> > contact
> >> > his board I have received 155Kb and incurred 253 errors - increasing as
> >> > I
> >> > write!! Is thisa level of error normal? What could cause the errors?
> >> > I have not added any new progs to cause this to happen, it just
> >> > suddenly
> >> > got
> >> > very slow.
> >> > Any help or advice greatfully received.
> >>
> >> Whilst you will get errors when using a modem, you are getting more that
> >> you
> >> would reasonably expect. This would indicate a problem either with the
> >> modem, the line or driver software. I would suspect the modem or the
> >> driver
> >> software. It would be worth reinstalling the drivers for your modem
> >> (uninstall the modem and then reinstall). I don't think that uninstalling
> >> the modem should take out your dial-up connections, but it might do so
> >> make
> >> sure you can restore those if you have to. If that doesn't make any
> >> difference then see if there is a more up to date driver available for
> >> your
> >> modem.
> >>
> >> Failing that, see if you can borrow someone else's modem. If the problem
> >> does away then it is related to the modem.
> >>
> >> Hope you get it working,
> >>
> >> Brian.
> >>
> >> www.cryer.co.uk/brian
> >>
> >>
> >>
>
>
>


connection S L O W I N G down!