RE: Print Spooler service problem - Resolved



Don Carleone
07-10-2005, 01:04 AM
You could have solved the problem far easier by disabling the print capture
feature of that remote control software within the client configuration. ;o)

"Jeff Douglas" wrote:

> Resolved Issue :
>
> After working with Msft for 3 1/2 Days on this issue, and having them
> dialed into the laptop in question via Msft Live Meeting, and spending about
> 36hrs on this problem with many WinXP dump files sent to Msft, and event logs
> and so fourth. We finally ended up getting this issue resolved on Tuesday
> late in the after noon.
>
> After being on the call with the Tech Support agent for 4hrs, we tried
> various registry hacks and settings, and print clearing out with
> {cleanspl.exe} from the Win2003 Resoure Kit which helped clear some items out
> of the registry and also ran a program called {ListDlls.exe} which shows what
> other resources are being run against a certain service when they are
> running, like what files are independant upon what service and what there
> resources are being used.
>
> The end result ended up being a program called REMCON/PCDuo/NetSupport
> (Similar to PC Anywhere) was being executed from the start of the machine and
> then was taking priority over the service before the actual loading of the
> desktop was completed, so the spoolsv.exe would be failing right at the
> loading of the desktop since it was having a tuggle war over the service and
> would fail everytime...
>
> This was discovered using MsConfig and disabling all msft services on the
> startup tab, and then ruling out certain files 1 by 1, and then it came down
> to being the REMCON file being used, and then we were able to re-enable the
> services besides that one, and then uninstalled the application and
> reinstalled my printers with no problems what so ever.
>
> It took a while to finally figure this one out, so from now on that program
> is no longer part of our PC Load Images! Thank you to our holding company in
> Germany!
>
> And a big thanks goes out to the fellas at Microsoft for assisting me in
> this mind boggling issue free of charge for the on going support I received!
>
> these guys rocked !~
>
> PS: I believe I spoke with every single Msft office that is in existance,
> except for the NC based office, which is like 2-3hrs from me*L*
>


RE: Print Spooler service problem - Resolved