USB Flash Drives Malfunction



Tom
07-10-2005, 01:59 AM
Hi all,

Recently, whenever I connect a USB flash drive to my PC Windows displays
it as an 'unknown device' and says it can't be recognised and has
malfunctioned. I have used 2 separate USB flash drives which are both
different makes and different sizes, but both come up with this error. I
have tried both on different USB ports and the result is the same. I
tried both on different PCs, and they worked fine. I've connected other
USB devices, such as headsets and external hard drives with no problems,
it just seems to be flash drives.

I have tried uninstalling and reinstalling my USB controllers but to no
avail, still says they've both malfunctioned. I'm using XP SP2.

Any help appreciated.

Thorsten Matzner
07-10-2005, 01:59 AM
Tom <nospam@nospam.com> wrote:

>Recently, whenever I connect a USB flash drive to my PC Windows displays
>it as an 'unknown device' and says it can't be recognised and has
>malfunctioned. I have used 2 separate USB flash drives which are both
>different makes and different sizes, but both come up with this error. I
>have tried both on different USB ports and the result is the same. I
>tried both on different PCs, and they worked fine. I've connected other
>USB devices, such as headsets and external hard drives with no problems,
>it just seems to be flash drives.
>
>I have tried uninstalling and reinstalling my USB controllers but to no
>avail, still says they've both malfunctioned. I'm using XP SP2.

Check for hidden entries that are related to the sticks in the Device
Manager and delete them. Restart Windows and retry.
"Device Manager Does Not Display Devices That Are Not Connected to the
Windows XP-Based Computer"
(http://support.microsoft.com/?kbid=315539). Also see "General USB
troubleshooting in Windows XP"
(http://support.microsoft.com/?kbid=310575).

--
(tm)
ICQ: 192649233

Tom
07-10-2005, 01:59 AM
Thorsten Matzner wrote:
> Tom <nospam@nospam.com> wrote:
>
>
>>Recently, whenever I connect a USB flash drive to my PC Windows displays
>>it as an 'unknown device' and says it can't be recognised and has
>>malfunctioned. I have used 2 separate USB flash drives which are both
>>different makes and different sizes, but both come up with this error. I
>>have tried both on different USB ports and the result is the same. I
>>tried both on different PCs, and they worked fine. I've connected other
>>USB devices, such as headsets and external hard drives with no problems,
>>it just seems to be flash drives.
>>
>>I have tried uninstalling and reinstalling my USB controllers but to no
>>avail, still says they've both malfunctioned. I'm using XP SP2.
>
>
> Check for hidden entries that are related to the sticks in the Device
> Manager and delete them. Restart Windows and retry.
> "Device Manager Does Not Display Devices That Are Not Connected to the
> Windows XP-Based Computer"
> (http://support.microsoft.com/?kbid=315539). Also see "General USB
> troubleshooting in Windows XP"
> (http://support.microsoft.com/?kbid=310575).
>

Thank you for your help.

I did as suggested in the first link. After restarting, when I reconnect
it comes up with 'New Hardware Found', 'Unknown Device' quickly followed
by the same 'device has malfunctioned/not recognised' balloon, with both
drives.

Is this something that a reinstall of Windows could cure? Could it be
something in the BIOS (although this seems unlikely, as many other
different types of USB devices I have work)?

Vincent Xu [MSFT]
07-10-2005, 01:59 AM
Hi Tom,

It's really bothersome issue happens to you.

I noticed that other USB devices can connected to your PC successfully, so
I suspect this issue may relate to the USB Flash. In my opinion, before we
go further to troubleshoot the OS, you may try my suggestions as below:

1. Try to connect the 2 USB Flash Drives to another PC with the same
environment.

2. Go to the site of the Motherboard of your PC to see if they are any
updates related.

There is also some necessary information we need to know before
troubleshoot:

1. Whether the Windows XP on your PC is upgrade from pre-version Windows or
not?

2. Is the USB Flash Device for USB v2.0 or v1.1 ?

3. Is it a front USB connection or a Rear USB connection?

Actually, based on my experience, this issue also may be caused by the
Power of the USB connection, and you may check it at first.

At last, I find an article may relate to your issue, I copy the link here
for your convenience:

328580 PRB: USB 2.0 Issues with Windows 2000
http://support.microsoft.com/?id=328580

I hope these suggestions can helps, thank you for using Microsoft Newsgroup.

Best regards,

Vincent Xu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security


--------------------
| From: Tom <nospam@nospam.com>
| User-Agent: Mozilla Thunderbird 1.0.2 (Windows/20050317)
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2005 17:38:22 BST)
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| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| Hi all,
|
| Recently, whenever I connect a USB flash drive to my PC Windows displays
| it as an 'unknown device' and says it can't be recognised and has
| malfunctioned. I have used 2 separate USB flash drives which are both
| different makes and different sizes, but both come up with this error. I
| have tried both on different USB ports and the result is the same. I
| tried both on different PCs, and they worked fine. I've connected other
| USB devices, such as headsets and external hard drives with no problems,
| it just seems to be flash drives.
|
| I have tried uninstalling and reinstalling my USB controllers but to no
| avail, still says they've both malfunctioned. I'm using XP SP2.
|
| Any help appreciated.
|

Tom
07-10-2005, 02:00 AM
Vincent Xu [MSFT] wrote:
> Hi Tom,
>
> It's really bothersome issue happens to you.
>
> I noticed that other USB devices can connected to your PC successfully, so
> I suspect this issue may relate to the USB Flash. In my opinion, before we
> go further to troubleshoot the OS, you may try my suggestions as below:
>
> 1. Try to connect the 2 USB Flash Drives to another PC with the same
> environment.
>

Have done so, both flash drives work fine.

> 2. Go to the site of the Motherboard of your PC to see if they are any
> updates related.
>

I checked, and there are none. It's a Gigabyte GA-7S748-L if that's any
help.

> There is also some necessary information we need to know before
> troubleshoot:
>
> 1. Whether the Windows XP on your PC is upgrade from pre-version Windows or
> not?
>

It was a clean Windows XP install.

> 2. Is the USB Flash Device for USB v2.0 or v1.1 ?
>

Both USB 2.0.

> 3. Is it a front USB connection or a Rear USB connection?
>

I've tried both my front USB connections and rear USB connections, and
both produce the same problem.

> Actually, based on my experience, this issue also may be caused by the
> Power of the USB connection, and you may check it at first.
>

The flash drives did initially work on this PC, however. Only in the
last few days have I had this problem. Initially I thought my USB drive
had died, so I used another, and the result was the same. After trying
them on other PCs, they still worked.

Vincent Xu [MSFT]
07-10-2005, 02:00 AM
Hi Tom,

Based on my experience, you may try following suggestions:

Suggestion 1:
=================================
Create another new user profile to test

1) Log on as the Administrator or as a user with administrator credentials.
2) Click Start, and then click Control Panel.
3) Click User Accounts.
4) Click the Advanced tab, and then click Advanced.
5) In the left pane, click the Users folder.
6) On the Action menu, click New User.
7) Enter the appropriate user information, and then click Create.
8) Logon with the new user account to see if the issue occurs in the user
profile. If the problem occurs, please go to the next step.

Suggestion 2:
===============================
You may start your computer in safe mode to see if this issue occurs. And
the step to boot into safe mode is below:

Safe Mode loads a minimally protected-mode configuration, disabling Windows
device drivers and using the standard VGA display adapter.

1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.

Note: Some third party applications and some hardware device cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
temporarily while in Safe Mode.

If this issue disappears in the safe mode, I suspect that it is related to
some third-party services or programs. You may Use Clean Boot to eliminate
third party interference Boot into Clean Boot environment. Steps are below.

1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.

310560: How to troubleshoot by using the System Configuration utility in
Windows XP

http://support.microsoft.com/kb/310560


Suggestion 3:
=========================
I'm not sure it may relate to the USB conncetor's corruption, but I suggest
you contact the Motherboard Manufacture to check it first.

I hope these suggestions can helps

Best regards,

Vincent Xu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security


--------------------
| From: Tom <nospam@nospam.com>
| User-Agent: Mozilla Thunderbird 1.0.2 (Windows/20050317)
| X-Accept-Language: en-us, en
| MIME-Version: 1.0
| Newsgroups: microsoft.public.windowsxp.hardware
| Subject: Re: USB Flash Drives Malfunction
| References: <2Cdye.70850$Vo6.66198@fe3.news.blueyonder.co.uk>
<IW6FZDRgFHA.940@TK2MSFTNGXA01.phx.gbl>
| In-Reply-To: <IW6FZDRgFHA.940@TK2MSFTNGXA01.phx.gbl>
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| Message-ID: <_Oxye.81128$Vo6.17266@fe3.news.blueyonder.co.uk>
| Date: Tue, 05 Jul 2005 15:37:30 GMT
| NNTP-Posting-Host: 82.34.77.77
| X-Trace: fe3.news.blueyonder.co.uk 1120577850 82.34.77.77 (Tue, 05 Jul
2005 16:37:30 BST)
| NNTP-Posting-Date: Tue, 05 Jul 2005 16:37:30 BST
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!fr.ip.ndsoftware.net!border2.nntp.ams.giganews.com!nntp.giganews.com!p
e2.news.blueyonder.co.uk!blueyonder!pe1.news.blueyonder.co.uk!blueyonder!fe3
.news.blueyonder.co.uk.POSTED!53ab2750!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:58962
| X-Tomcat-NG: microsoft.public.windowsxp.hardware
|
| Vincent Xu [MSFT] wrote:
| > Hi Tom,
| >
| > It's really bothersome issue happens to you.
| >
| > I noticed that other USB devices can connected to your PC successfully,
so
| > I suspect this issue may relate to the USB Flash. In my opinion, before
we
| > go further to troubleshoot the OS, you may try my suggestions as below:
| >
| > 1. Try to connect the 2 USB Flash Drives to another PC with the same
| > environment.
| >
|
| Have done so, both flash drives work fine.
|
| > 2. Go to the site of the Motherboard of your PC to see if they are any
| > updates related.
| >
|
| I checked, and there are none. It's a Gigabyte GA-7S748-L if that's any
| help.
|
| > There is also some necessary information we need to know before
| > troubleshoot:
| >
| > 1. Whether the Windows XP on your PC is upgrade from pre-version
Windows or
| > not?
| >
|
| It was a clean Windows XP install.
|
| > 2. Is the USB Flash Device for USB v2.0 or v1.1 ?
| >
|
| Both USB 2.0.
|
| > 3. Is it a front USB connection or a Rear USB connection?
| >
|
| I've tried both my front USB connections and rear USB connections, and
| both produce the same problem.
|
| > Actually, based on my experience, this issue also may be caused by the
| > Power of the USB connection, and you may check it at first.
| >
|
| The flash drives did initially work on this PC, however. Only in the
| last few days have I had this problem. Initially I thought my USB drive
| had died, so I used another, and the result was the same. After trying
| them on other PCs, they still worked.
|


USB Flash Drives Malfunction