USB virtual printer port not available for HP 6540



John F
07-10-2005, 12:54 AM
Trying to connect HP Deskjet 6540 to a vanilla Dell USB port. Expecting the
"New Hardware found" dialog but there is no reaction. Trying to add the port
type myself doesn't work - even though HP provides a driver. Device Mgr
shows all the USB ports and controllers no problem, and there is a USB mouse
on the PC so I believe the BIOS is okay.

All suggestions welcome!

Bob I
07-10-2005, 12:54 AM
Isn't that one of the printers that you need to run the complete
software install before you attach the printer? Double-check the
installation instructions.

John F wrote:

> Trying to connect HP Deskjet 6540 to a vanilla Dell USB port. Expecting the
> "New Hardware found" dialog but there is no reaction. Trying to add the port
> type myself doesn't work - even though HP provides a driver. Device Mgr
> shows all the USB ports and controllers no problem, and there is a USB mouse
> on the PC so I believe the BIOS is okay.
>
> All suggestions welcome!

Cari \(MS-MVP\)
07-10-2005, 12:54 AM
Did you install the software before you connected the device?
--
Cari (MS-MVP)
Printing & Imaging



"John F" <john@taminc[nospam].com> wrote in message
news:D4F9812B-6858-4B02-89CD-3C9A8DB9F7FF@microsoft.com...
> Trying to connect HP Deskjet 6540 to a vanilla Dell USB port. Expecting
> the
> "New Hardware found" dialog but there is no reaction. Trying to add the
> port
> type myself doesn't work - even though HP provides a driver. Device Mgr
> shows all the USB ports and controllers no problem, and there is a USB
> mouse
> on the PC so I believe the BIOS is okay.
>
> All suggestions welcome!
>

Treeman
07-10-2005, 12:54 AM
Have you asked HP support?
Did you install the software first, before you hooked up the printer?
I have two of these printers on oem machines, both work no problems.
Best,
Treeman


--
Treeman


------------------------------------------------------------------------
Treeman's Profile: http://www.msusenet.com/member.php?userid=1260
View this thread: http://www.msusenet.com/t-1870526197

John F
07-10-2005, 12:54 AM
It says to insert the CD once the "New Hardware Found" message comes up and
you choose "Have Disk".
However, as you suggested, I just tried installing the software first and
still can't locate or create a USB virtual printer port.
I have verified that the printer and USB cable are both good by connecting
to my laptop - the NHF message came right up, even with Symantec AV enabled.

"Bob I" wrote:

> Isn't that one of the printers that you need to run the complete
> software install before you attach the printer? Double-check the
> installation instructions.
>
> John F wrote:
>
> > Trying to connect HP Deskjet 6540 to a vanilla Dell USB port. Expecting the
> > "New Hardware found" dialog but there is no reaction. Trying to add the port
> > type myself doesn't work - even though HP provides a driver. Device Mgr
> > shows all the USB ports and controllers no problem, and there is a USB mouse
> > on the PC so I believe the BIOS is okay.
> >
> > All suggestions welcome!
>
>

Bob I
07-10-2005, 12:54 AM
You may need to temporarily disable A-V. I occasionally have had
non-discovery of "new" USB devices with A-V enabled and as soon as I
unloaded A-V, it worked as expected, re-enabling afterward to resume
protecting the system.

John F wrote:

> It says to insert the CD once the "New Hardware Found" message comes up and
> you choose "Have Disk".
> However, as you suggested, I just tried installing the software first and
> still can't locate or create a USB virtual printer port.
> I have verified that the printer and USB cable are both good by connecting
> to my laptop - the NHF message came right up, even with Symantec AV enabled.
>
> "Bob I" wrote:
>
>
>>Isn't that one of the printers that you need to run the complete
>>software install before you attach the printer? Double-check the
>>installation instructions.
>>
>>John F wrote:
>>
>>
>>>Trying to connect HP Deskjet 6540 to a vanilla Dell USB port. Expecting the
>>>"New Hardware found" dialog but there is no reaction. Trying to add the port
>>>type myself doesn't work - even though HP provides a driver. Device Mgr
>>>shows all the USB ports and controllers no problem, and there is a USB mouse
>>>on the PC so I believe the BIOS is okay.
>>>
>>>All suggestions welcome!
>>
>>


USB virtual printer port not available for HP 6540