Re: USB 2 Pens Blue Screen XP SP2



rhysl
07-10-2005, 01:50 AM
I recently encountered a similar issue with a digital camera after
running patches KB893066 and KB890923 on Dell GX260. Uninstalling
Ghost Console did resolve it. Thanks!


Pete Gomersall Wrote:
> To all that may have problems with USB 2 Pens Blue Screening XP SP2:
>
>
>
> We have had a great number of Blue Screen Stop Errors (0x00000035 and
> 0x00000019) with USB 2 (Pen Memory) and Windows XP SP2. The typical
> symptoms
> were that when a Pen drive was inserted the system would Blue Screen
> almost
> immediately (not instantly, as the device was recorded in the
> registry).
> This could be at any time: with or without a user been logged on.
> Interestingly inserting the device prior to power on made for a stable
> boot.
>
> 99% of our machines are varieties of Dell: Optiplex (260, 270 and
> 280's) and
> Precision systems. These symptoms only occur on systems with USB 2
> ports.
>
> We determined that the problem was related to some software product and
> XP
> SP2 (the same systems with SP1 did not exhibit the problems). By
> systematically uninstalling single applications and retesting with the
> USB
> pens, we were able to find that by uninstalling Symantec Ghost Console
> Client we could stop the problems. Reinstalling the software recreated
> the
> problems.
>
> We do also think that there may be some interaction between the Ghost
> Client
> and McAfee Anti Virus Enterprise versions 7 and 8 involved in the
> process.
> However, only uninstalling the Ghost Client would eradicate the
> problems
> 100% of the time.
>
>
>
> Brian Carnahan, Pete Gomersall & Michael Zimmer
>
> Northern Arizona University


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rhysl
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Re: USB 2 Pens Blue Screen XP SP2