Realtek Onboard Sound



Steve
07-10-2005, 12:50 AM
This problem has almost driven me to drink. Did a fresh install on what
will be my HTPC last night. Everything is working fine with the exception
of the sound. Everything appears ok on the computer but there is no sound
at all coming out, I get no errors when try to play music as I have had in
the past when there was a problem with the sound being installed. The sound
manager program will even detect that I have the speakers plugged in. Here
are the measures I have taken so far:

1. Verified with another device the speakers I am using actually work.
2. Try both head phones and speakers with the onboard sound..
3. Verify the speakers are plugged into the correct plugin.
4. Made sure the onboard audio is on 'auto' in the bios.
5. Select both analog and digital in the sound manager program(could not
select analog only as I have no option to). This had been a problem before
on a different computer with a Sound Blaster Audigy
6. Downloaded and installed the most up to date drivers from Realtek.
7. Ran through windows troubleshooter with no problems coming up(no
conflicts, no drivers problems, the device is selected, etc) When I check
in device manager it says everything is working fine.

Any suggestestion? The only other thing I can think of would be to turn off
the front panel audio but the motherboard is supposed to support that

Carey Frisch [MVP]
07-10-2005, 12:50 AM
Did you try downloading and installing the audio drivers
from the support web site of the manufacturer of your
motherboard?

1. Open XP's "Help and Support Center".
2. In the Search box type: TROUBLESHOOTER , and hit enter.
3. Click on "Sound Troubleshooter".

Resources for Troubleshooting Sound Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;307918&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Steve" wrote:

| This problem has almost driven me to drink. Did a fresh install on what
| will be my HTPC last night. Everything is working fine with the exception
| of the sound. Everything appears ok on the computer but there is no sound
| at all coming out, I get no errors when try to play music as I have had in
| the past when there was a problem with the sound being installed. The sound
| manager program will even detect that I have the speakers plugged in. Here
| are the measures I have taken so far:
|
| 1. Verified with another device the speakers I am using actually work.
| 2. Try both head phones and speakers with the onboard sound..
| 3. Verify the speakers are plugged into the correct plugin.
| 4. Made sure the onboard audio is on 'auto' in the bios.
| 5. Select both analog and digital in the sound manager program(could not
| select analog only as I have no option to). This had been a problem before
| on a different computer with a Sound Blaster Audigy
| 6. Downloaded and installed the most up to date drivers from Realtek.
| 7. Ran through windows troubleshooter with no problems coming up(no
| conflicts, no drivers problems, the device is selected, etc) When I check
| in device manager it says everything is working fine.
|
| Any suggestestion? The only other thing I can think of would be to turn off
| the front panel audio but the motherboard is supposed to support that
|
|

Steve
07-10-2005, 12:50 AM
Yes I downloaded from both Gigabyte and from Realtek. I did also try the
sound troubleshooter as well. I will try the link and see if it has any
good ideas.

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:%23mi8urIXFHA.2060@tk2msftngp13.phx.gbl...
> Did you try downloading and installing the audio drivers
> from the support web site of the manufacturer of your
> motherboard?
>
> 1. Open XP's "Help and Support Center".
> 2. In the Search box type: TROUBLESHOOTER , and hit enter.
> 3. Click on "Sound Troubleshooter".
>
> Resources for Troubleshooting Sound Problems in Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;307918&Product=winxp
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Steve" wrote:
>
> | This problem has almost driven me to drink. Did a fresh install on what
> | will be my HTPC last night. Everything is working fine with the
> exception
> | of the sound. Everything appears ok on the computer but there is no
> sound
> | at all coming out, I get no errors when try to play music as I have had
> in
> | the past when there was a problem with the sound being installed. The
> sound
> | manager program will even detect that I have the speakers plugged in.
> Here
> | are the measures I have taken so far:
> |
> | 1. Verified with another device the speakers I am using actually work.
> | 2. Try both head phones and speakers with the onboard sound..
> | 3. Verify the speakers are plugged into the correct plugin.
> | 4. Made sure the onboard audio is on 'auto' in the bios.
> | 5. Select both analog and digital in the sound manager program(could
> not
> | select analog only as I have no option to). This had been a problem
> before
> | on a different computer with a Sound Blaster Audigy
> | 6. Downloaded and installed the most up to date drivers from Realtek.
> | 7. Ran through windows troubleshooter with no problems coming up(no
> | conflicts, no drivers problems, the device is selected, etc) When I
> check
> | in device manager it says everything is working fine.
> |
> | Any suggestestion? The only other thing I can think of would be to turn
> off
> | the front panel audio but the motherboard is supposed to support that
> |
> |

Steve
07-10-2005, 12:50 AM
Just to clarify I downloaded from gigabyte as they are the motherboard
manufacturer.

"Steve" <mrgrocery@hotmail.com> wrote in message
news:%23qiALxIXFHA.2060@tk2msftngp13.phx.gbl...
> Yes I downloaded from both Gigabyte and from Realtek. I did also try the
> sound troubleshooter as well. I will try the link and see if it has any
> good ideas.
>
> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
> news:%23mi8urIXFHA.2060@tk2msftngp13.phx.gbl...
>> Did you try downloading and installing the audio drivers
>> from the support web site of the manufacturer of your
>> motherboard?
>>
>> 1. Open XP's "Help and Support Center".
>> 2. In the Search box type: TROUBLESHOOTER , and hit enter.
>> 3. Click on "Sound Troubleshooter".
>>
>> Resources for Troubleshooting Sound Problems in Windows XP
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;307918&Product=winxp
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>> Microsoft Newsgroups
>>
>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>
>> -------------------------------------------------------------------------------------------
>>
>> "Steve" wrote:
>>
>> | This problem has almost driven me to drink. Did a fresh install on
>> what
>> | will be my HTPC last night. Everything is working fine with the
>> exception
>> | of the sound. Everything appears ok on the computer but there is no
>> sound
>> | at all coming out, I get no errors when try to play music as I have had
>> in
>> | the past when there was a problem with the sound being installed. The
>> sound
>> | manager program will even detect that I have the speakers plugged in.
>> Here
>> | are the measures I have taken so far:
>> |
>> | 1. Verified with another device the speakers I am using actually work.
>> | 2. Try both head phones and speakers with the onboard sound..
>> | 3. Verify the speakers are plugged into the correct plugin.
>> | 4. Made sure the onboard audio is on 'auto' in the bios.
>> | 5. Select both analog and digital in the sound manager program(could
>> not
>> | select analog only as I have no option to). This had been a problem
>> before
>> | on a different computer with a Sound Blaster Audigy
>> | 6. Downloaded and installed the most up to date drivers from Realtek.
>> | 7. Ran through windows troubleshooter with no problems coming up(no
>> | conflicts, no drivers problems, the device is selected, etc) When I
>> check
>> | in device manager it says everything is working fine.
>> |
>> | Any suggestestion? The only other thing I can think of would be to
>> turn off
>> | the front panel audio but the motherboard is supposed to support that
>> |
>> |
>
>

Carey Frisch [MVP]
07-10-2005, 12:50 AM
Make sure the Windows Audio service is running:

1. Go to Start > Run and type: SERVICES.MSC , and hit enter.
2. Scroll down to WINDOWS AUDIO.
3. Right-click on this service and select Properites.
4. Set the Startup type to Automatic.
5. Afterward, Start the service.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Steve" wrote:

| Yes I downloaded from both Gigabyte and from Realtek. I did also try the
| sound troubleshooter as well. I will try the link and see if it has any
| good ideas.

Steve
07-10-2005, 12:50 AM
Thanks. I will try that.

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:%23L0Hj8IXFHA.2420@TK2MSFTNGP12.phx.gbl...
> Make sure the Windows Audio service is running:
>
> 1. Go to Start > Run and type: SERVICES.MSC , and hit enter.
> 2. Scroll down to WINDOWS AUDIO.
> 3. Right-click on this service and select Properites.
> 4. Set the Startup type to Automatic.
> 5. Afterward, Start the service.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Steve" wrote:
>
> | Yes I downloaded from both Gigabyte and from Realtek. I did also try
> the
> | sound troubleshooter as well. I will try the link and see if it has any
> | good ideas.
>

Steve
07-10-2005, 12:50 AM
Tried that. The service was on automatic and already running.

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:%23L0Hj8IXFHA.2420@TK2MSFTNGP12.phx.gbl...
> Make sure the Windows Audio service is running:
>
> 1. Go to Start > Run and type: SERVICES.MSC , and hit enter.
> 2. Scroll down to WINDOWS AUDIO.
> 3. Right-click on this service and select Properites.
> 4. Set the Startup type to Automatic.
> 5. Afterward, Start the service.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Steve" wrote:
>
> | Yes I downloaded from both Gigabyte and from Realtek. I did also try
> the
> | sound troubleshooter as well. I will try the link and see if it has any
> | good ideas.
>

Carey Frisch [MVP]
07-10-2005, 12:50 AM
Are you absolutely sure you have the speaker jack connected
to the right port?

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Steve" wrote:

| Tried that. The service was on automatic and already running.

Steve
07-10-2005, 12:50 AM
Yes. In troubleshooting I have tried all three ports with no solution. I
also double checked against the sound manager which has a diagram in it.

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:OUDdCjJXFHA.3348@TK2MSFTNGP14.phx.gbl...
> Are you absolutely sure you have the speaker jack connected
> to the right port?
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Steve" wrote:
>
> | Tried that. The service was on automatic and already running.
>

Parker
07-10-2005, 12:50 AM
Steve
Do you have the speaker showing in the taskbar near the clock? I had a
similar problem with the sound and I had to expand the sndvol32 file off the
the OS cd because it had failed. After I had done that it worked fine.


"Steve" <mrgrocery@hotmail.com> wrote in message
news:u5NBgEKXFHA.2684@TK2MSFTNGP09.phx.gbl...
> Yes. In troubleshooting I have tried all three ports with no solution. I
> also double checked against the sound manager which has a diagram in it.
>
> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
> news:OUDdCjJXFHA.3348@TK2MSFTNGP14.phx.gbl...
>> Are you absolutely sure you have the speaker jack connected
>> to the right port?
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>> Microsoft Newsgroups
>>
>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>
>> -------------------------------------------------------------------------------------------
>>
>> "Steve" wrote:
>>
>> | Tried that. The service was on automatic and already running.
>>
>
>

Steve
07-10-2005, 12:50 AM
Yes I do have it. When I double click on it I get the volume control and of
course nothing is muted.

"Parker" <nospam@nospam.com> wrote in message
news:ecfOMMKXFHA.2060@tk2msftngp13.phx.gbl...
> Steve
> Do you have the speaker showing in the taskbar near the clock? I had a
> similar problem with the sound and I had to expand the sndvol32 file off
> the the OS cd because it had failed. After I had done that it worked fine.
>
>
> "Steve" <mrgrocery@hotmail.com> wrote in message
> news:u5NBgEKXFHA.2684@TK2MSFTNGP09.phx.gbl...
>> Yes. In troubleshooting I have tried all three ports with no solution.
>> I also double checked against the sound manager which has a diagram in
>> it.
>>
>> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
>> news:OUDdCjJXFHA.3348@TK2MSFTNGP14.phx.gbl...
>>> Are you absolutely sure you have the speaker jack connected
>>> to the right port?
>>>
>>> --
>>> Carey Frisch
>>> Microsoft MVP
>>> Windows XP - Shell/User
>>> Microsoft Newsgroups
>>>
>>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>>
>>> -------------------------------------------------------------------------------------------
>>>
>>> "Steve" wrote:
>>>
>>> | Tried that. The service was on automatic and already running.
>>>
>>
>>
>
>

Pavel
07-10-2005, 12:50 AM
Open the Sound Efects Manager (AC97 Audio Configuration) from controll
panel. Select Jack sense/UAJ. Click Start button on bootom to scan the
Jacks. If that does not work, try using the Manual Selection button. This
may or may not work.

--
Pavel


"Steve" <mrgrocery@hotmail.com> wrote in message
news:%23TSbEOKXFHA.1148@tk2msftngp13.phx.gbl...
> Yes I do have it. When I double click on it I get the volume control and
> of course nothing is muted.
>
> "Parker" <nospam@nospam.com> wrote in message
> news:ecfOMMKXFHA.2060@tk2msftngp13.phx.gbl...
>> Steve
>> Do you have the speaker showing in the taskbar near the clock? I had a
>> similar problem with the sound and I had to expand the sndvol32 file off
>> the the OS cd because it had failed. After I had done that it worked
>> fine.
>>
>>
>> "Steve" <mrgrocery@hotmail.com> wrote in message
>> news:u5NBgEKXFHA.2684@TK2MSFTNGP09.phx.gbl...
>>> Yes. In troubleshooting I have tried all three ports with no solution.
>>> I also double checked against the sound manager which has a diagram in
>>> it.
>>>
>>> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
>>> news:OUDdCjJXFHA.3348@TK2MSFTNGP14.phx.gbl...
>>>> Are you absolutely sure you have the speaker jack connected
>>>> to the right port?
>>>>
>>>> --
>>>> Carey Frisch
>>>> Microsoft MVP
>>>> Windows XP - Shell/User
>>>> Microsoft Newsgroups
>>>>
>>>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>>>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>>>
>>>> -------------------------------------------------------------------------------------------
>>>>
>>>> "Steve" wrote:
>>>>
>>>> | Tried that. The service was on automatic and already running.
>>>>
>>>
>>>
>>
>>
>
>

Steve
07-10-2005, 12:50 AM
Tried that as well. It has no problem detecting the speakers.

"Pavel" <Atin90@hotmail.com> wrote in message
news:uNjqucKXFHA.1152@tk2msftngp13.phx.gbl...
> Open the Sound Efects Manager (AC97 Audio Configuration) from controll
> panel. Select Jack sense/UAJ. Click Start button on bootom to scan the
> Jacks. If that does not work, try using the Manual Selection button. This
> may or may not work.
>
> --
> Pavel
>
>
> "Steve" <mrgrocery@hotmail.com> wrote in message
> news:%23TSbEOKXFHA.1148@tk2msftngp13.phx.gbl...
>> Yes I do have it. When I double click on it I get the volume control and
>> of course nothing is muted.
>>
>> "Parker" <nospam@nospam.com> wrote in message
>> news:ecfOMMKXFHA.2060@tk2msftngp13.phx.gbl...
>>> Steve
>>> Do you have the speaker showing in the taskbar near the clock? I had a
>>> similar problem with the sound and I had to expand the sndvol32 file off
>>> the the OS cd because it had failed. After I had done that it worked
>>> fine.
>>>
>>>
>>> "Steve" <mrgrocery@hotmail.com> wrote in message
>>> news:u5NBgEKXFHA.2684@TK2MSFTNGP09.phx.gbl...
>>>> Yes. In troubleshooting I have tried all three ports with no solution.
>>>> I also double checked against the sound manager which has a diagram in
>>>> it.
>>>>
>>>> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
>>>> news:OUDdCjJXFHA.3348@TK2MSFTNGP14.phx.gbl...
>>>>> Are you absolutely sure you have the speaker jack connected
>>>>> to the right port?
>>>>>
>>>>> --
>>>>> Carey Frisch
>>>>> Microsoft MVP
>>>>> Windows XP - Shell/User
>>>>> Microsoft Newsgroups
>>>>>
>>>>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>>>>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>>>>
>>>>> -------------------------------------------------------------------------------------------
>>>>>
>>>>> "Steve" wrote:
>>>>>
>>>>> | Tried that. The service was on automatic and already running.
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Steve
07-10-2005, 12:50 AM
Took a serious look at how much more time I wanted to waste on this problem.
Took an old sound card out of sone of my other pc's and put it in. Work no
problem with the existing drivers on my computer. This will be a great
solution until I need that PCI slot!

"Steve" <mrgrocery@hotmail.com> wrote in message
news:uwD6B3KXFHA.3572@TK2MSFTNGP12.phx.gbl...
> Tried that as well. It has no problem detecting the speakers.
>
> "Pavel" <Atin90@hotmail.com> wrote in message
> news:uNjqucKXFHA.1152@tk2msftngp13.phx.gbl...
>> Open the Sound Efects Manager (AC97 Audio Configuration) from controll
>> panel. Select Jack sense/UAJ. Click Start button on bootom to scan the
>> Jacks. If that does not work, try using the Manual Selection button. This
>> may or may not work.
>>
>> --
>> Pavel
>>
>>
>> "Steve" <mrgrocery@hotmail.com> wrote in message
>> news:%23TSbEOKXFHA.1148@tk2msftngp13.phx.gbl...
>>> Yes I do have it. When I double click on it I get the volume control
>>> and of course nothing is muted.
>>>
>>> "Parker" <nospam@nospam.com> wrote in message
>>> news:ecfOMMKXFHA.2060@tk2msftngp13.phx.gbl...
>>>> Steve
>>>> Do you have the speaker showing in the taskbar near the clock? I had a
>>>> similar problem with the sound and I had to expand the sndvol32 file
>>>> off the the OS cd because it had failed. After I had done that it
>>>> worked fine.
>>>>
>>>>
>>>> "Steve" <mrgrocery@hotmail.com> wrote in message
>>>> news:u5NBgEKXFHA.2684@TK2MSFTNGP09.phx.gbl...
>>>>> Yes. In troubleshooting I have tried all three ports with no
>>>>> solution. I also double checked against the sound manager which has a
>>>>> diagram in it.
>>>>>
>>>>> "Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
>>>>> news:OUDdCjJXFHA.3348@TK2MSFTNGP14.phx.gbl...
>>>>>> Are you absolutely sure you have the speaker jack connected
>>>>>> to the right port?
>>>>>>
>>>>>> --
>>>>>> Carey Frisch
>>>>>> Microsoft MVP
>>>>>> Windows XP - Shell/User
>>>>>> Microsoft Newsgroups
>>>>>>
>>>>>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>>>>>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>>>>>
>>>>>> -------------------------------------------------------------------------------------------
>>>>>>
>>>>>> "Steve" wrote:
>>>>>>
>>>>>> | Tried that. The service was on automatic and already running.
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Vic Baron
07-10-2005, 12:50 AM
You may just have a flaky motherboard in re the OB sound

Another thing to try - go into the BIOS and DISABLE the onboard sound.
Reboot. Reboot and enter BIOS and ENABLE the onboard sound. Reboot.

HTH,

Vic


Realtek Onboard Sound