# Re: DVD Rom problem -help needed

muffler53
07-10-2005, 01:49 AM
Peter,

Sorry for the delay in getting back with an update on what happened the DVD
drive.
My son finally got round to asking what the problem was and his friend told
him that it had basically just worn out.

As you are aware I know very little about computers but seeing as the
problem occured during installation of a firmware upgrade it was fairly
obvious that this is where the problem lay. But in order not to put my son on
a spot I decided to let it go.

At least his friend has given me a guarantee wih the new drive.

I will take your advice about the kids PC. It will be easier than I thought
as there is a phone socket in their room so I think I just have to disconnect
the modem and connect it again in their room.

I will keep you posted or indeed if I hit a problem I may be back to torture
you for some good advice.

Thanks

Declan

"Peter" wrote:

> Declan,
>
> Theoritically you can download AVG and Adaware to your PC then copy and
> install them on the kid's PC. However, it is rather complicated to download
> the latest update definitions from AVG and Adaware and then install them to
> the kid's PC.
> It is more easy for you to move the kid's PC to your room and then connect
> it to the internet (provided that it has a lan card or modem or your PC using
> external modem, then you just need to install the modem drivers on the kid's
> PC)
>
> --
> Peter
>
>
> "muffler53" wrote:
>
> > Peter,
> >
> > Thank you so much for the replies. As you will have guessed I'm a bit of a
> > novice with Pc's. The kids PC is in a different room and not connected to the
> > internet but can I download the items you mentioned including the up to date
> > adaware (and possibly AVG) on to my own PC and copy this to disc and then
> > load all into the kids PC from the disc.
> >
> > I haven't got much help here where I live and I really do appreciate your
> > help and advice which has been fairly easy to understand even for a novice
> > like me.
> >
> > thanks again
> >
> > Declan
> >
> > "Peter" wrote:
> >
> > > Declan,
> > >
> > > Firstly, you must stop the restore feature and clear all the restored files.
> > > Right click My Computer/Properties/System Restore
> > > Check the box "Turn off System Restore on all drives", click Apply and OK
> > >
> > > Run Adaware to download & install the latest spywares definitions.
> > > Then go to the link below to download the VX2 cleaner:
> > >
> > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
> > >
> > > Follow the instructions for how to run the add-on tools to remove VX2
> > > Run Adaware again to ensure the VX2 is completely removed from the system.
> > >
> > > After the cleanup of VX2, run any antivirus software with the latest virus
> > > definitions to ensure your system is free from any
> > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
> > > Restore feature by uncheck the box "Turn off System Restore on all drives",
> > > click Apply and OK
> > >
> > > Hope it helps.
> > >
> > >
> > > --
> > > Peter
> > >
> > >
> > > "muffler53" wrote:
> > >
> > > > Thanks Peter,
> > > >
> > > > just after I posted I did a search on this forum and found details of the
> > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
> > > > There is a "VX2" malware in it which I cant get rid of.
> > > >
> > > > That PC is not connected to the internet but when it was a few months ago i
> > > > did download and install some sort of removal tool from Adaware which was
> > > > supposed to fix it but it didn't.
> > > >
> > > > I assume there is no point in trying the procedure as you described until I
> > > > get rid of the VX2.
> > > >
> > > > ANy ideas other than a system restore or a complete reinstall of how to
> > > > banish the VX2.
> > > >
> > > > Thanks again for the help
> > > >
> > > > regards
> > > >
> > > > Declan
> > > >
> > > > "Peter" wrote:
> > > >
> > > > > Declan,
> > > > >
> > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
> > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
> > > > > a malware issue and remove same.
> > > > >
> > > > > Procedures:
> > > > >
> > > > > Double click My Computer, click the C drive, click WINDOWS and find the
> > > > > repair folder
> > > > > C:\WINDOWS\repair\autoexec.nt
> > > > > right click on the file "autoexec.nt " and select copy then paste it to
> > > > > C:\WINDOWS\system32\AUTOEXEC.NT
> > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
> > > > > existing file" AUTOEXEC.NT" in the system32 folder.
> > > > >
> > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
> > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
> > > > > free from virus and spywares then proceed the copy & paste of the file again.
> > > > >
> > > > > Hope it helps you to fix it.
> > > > >
> > > > >
> > > > > --
> > > > > Peter
> > > > >
> > > > >
> > > > > "muffler53" wrote:
> > > > >
> > > > > > Peter,
> > > > > >
> > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
> > > > > > didn;t find out exactly what the problem was. My son will be talking to him
> > > > > > soon so I will find out then.
> > > > > >
> > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
> > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
> > > > > > downloaded files would not have worked.
> > > > > > Hope to find out more in the next couple of days.
> > > > > >
> > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
> > > > > > Windows Subsystem" error.
> > > > > > It's left the kids PC that it will only play certain games. It was fine up
> > > > > > to a few months ago
> > > > > >
> > > > > > Thanks for your help
> > > > > >
> > > > > > Declan
> > > > > >
> > > > > > "Peter" wrote:
> > > > > >
> > > > > > > Declan,
> > > > > > >
> > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
> > > > > > > chips that use to store the firmware) is not being damaged in the firmware
> > > > > > > updating process, you can run the update process again to update the
> > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
> > > > > > > nothing we can do about it but send it for a repair. The technician either
> > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
> > > > > > > updated in future) or change to a new chips (can be updated in future)
> > > > > > >
> > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
> > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
> > > > > > > update process again to update the BIOS again or revert to the original BIOS.
> > > > > > >
> > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
> > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > Peter
> > > > > > >
> > > > > > >
> > > > > > > "muffler53" wrote:
> > > > > > >
> > > > > > > > Peter,
> > > > > > > >
> > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
> > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
> > > > > > > > before but I sent a query off to them (same as original post here) but only
> > > > > > > > got a response today.
> > > > > > > >
> > > > > > > > Have a look and I think you will see why computer dummies like me depend so
> > > > > > > > much on other people for help
> > > > > > > >
> > > > > > > > Regards
> > > > > > > >
> > > > > > > > Declan
> > > > > > > >
> > > > > > > >
> > > > > > > > "Dear,customer
> > > > > > > >
> > > > > > > >
> > > > > > > > Thank you for your e-mail.
> > > > > > > >
> > > > > > > > If during the firmware upgrade an error occurred,or
> > > > > > > >
> > > > > > > > Ypu have problem After installing the firmware update,
> > > > > > > >
> > > > > > > > this may cause the firmware chip to become blocked,
> > > > > > > >
> > > > > > > > making the drive unusable.
> > > > > > > >
> > > > > > > > Errors during firmware upgrade can have several causes,
> > > > > > > >
> > > > > > > > the major ones being a conflict with
> > > > > > > >
> > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
> > > > > > > >
> > > > > > > > or installing the incorrect firmware.
> > > > > > > >
> > > > > > > > this problem can only be solved by having the drive repaired
> > > > > > > >
> > > > > > > > at one of our service centers.
> > > > > > > >
> > > > > > > > Please return your device to the store where you bought it,
> > > > > > > >
> > > > > > > > there they can send the device to the service center.
> > > > > > > >
> > > > > > > > I feel sorry that i can't help you directly.
> > > > > > > >
> > > > > > > > Have a nice day!
> > > > > > > >
> > > > > > > > Thank you."
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > "Peter" wrote:
> > > > > > > >
> > > > > > > > > Declan,
> > > > > > > > >
> > > > > > > > > I sincerely hope that you can fix it.
> > > > > > > > > Await for your favourable reply.
> > > > > > > > > --
> > > > > > > > > Peter
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "muffler53" wrote:
> > > > > > > > >
> > > > > > > > > > Thanks Peter,
> > > > > > > > > >
> > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
> > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
> > > > > > > > > > myself a couple of days ago I got myself into this mess.
> > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
> > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
> > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
> > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
> > > > > > > > > >
> > > > > > > > > > I will post again to let you know the outcome.
> > > > > > > > > >
> > > > > > > > > > Thanks again for all the help and advice
> > > > > > > > > >
> > > > > > > > > > Declan
> > > > > > > > > >
> > > > > > > > > > "Peter" wrote:
> > > > > > > > > >
> > > > > > > > > > > Hi,
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
> > > > > > > > > > > drive.
> > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
> > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
> > > > > > > > > > > strictly foloow the instructions.
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Copy of intructions from samsung:
> > > > > > > > > > >
> > > > > > > > > > > Global distribution
> > > > > > > > > > >
> > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
> > > > > > > > > > >
> > > > > > > > > > > Content
> > > > > > > > > > >
> > > > > > > > > > > *caution
> > > > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
> > > > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
> > > > > > > > > > > Center.
> > > > > > > > > > > If your drive is still in warranty please contact your retailer first.
> > > > > > > > > > >
> > > > > > > > > > > The newest firmware T406 of SM-332B
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Applied model : EXPORT
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Improvement: Progress of disk cognitive faculty
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Caution:
> > > > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
> > > > > > > > > > > of drive.
> > > > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
> > > > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > How to upgrade firmware.
> > > > > > > > > > >
> > > > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
> > > > > > > > > > > file(download
> > > > > > > > > > > program)" into a temporary folder.
> > > > > > > > > > >
> > > > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
> > > > > > > > > > > your ROM-
> > > > > > > > > > > drive(s) in the Pop-up window.
> > > > > > > > > > > Then choose the drive whose firmware you want to upgrade.
> > > > > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
> > > > > > > > > > >
> > > > > > > > > > > You will see three icons on the top from left.
> > > > > > > > > > > If you click the first icon from left, you can see "Investigation
> > > > > > > > > > > window" then open

Peter
07-10-2005, 01:50 AM
Declan,

You are welcome.

--
Peter

"muffler53" wrote:

> Peter,
>
> Sorry for the delay in getting back with an update on what happened the DVD
> drive.
> My son finally got round to asking what the problem was and his friend told
> him that it had basically just worn out.
>
> As you are aware I know very little about computers but seeing as the
> problem occured during installation of a firmware upgrade it was fairly
> obvious that this is where the problem lay. But in order not to put my son on
> a spot I decided to let it go.
>
> At least his friend has given me a guarantee wih the new drive.
>
> I will take your advice about the kids PC. It will be easier than I thought
> as there is a phone socket in their room so I think I just have to disconnect
> the modem and connect it again in their room.
>
> I will keep you posted or indeed if I hit a problem I may be back to torture
> you for some good advice.
>
> Thanks
>
> Declan
>
> "Peter" wrote:
>
> > Declan,
> >
> > Theoritically you can download AVG and Adaware to your PC then copy and
> > install them on the kid's PC. However, it is rather complicated to download
> > the latest update definitions from AVG and Adaware and then install them to
> > the kid's PC.
> > It is more easy for you to move the kid's PC to your room and then connect
> > it to the internet (provided that it has a lan card or modem or your PC using
> > external modem, then you just need to install the modem drivers on the kid's
> > PC)
> >
> > --
> > Peter
> >
> >
> > "muffler53" wrote:
> >
> > > Peter,
> > >
> > > Thank you so much for the replies. As you will have guessed I'm a bit of a
> > > novice with Pc's. The kids PC is in a different room and not connected to the
> > > internet but can I download the items you mentioned including the up to date
> > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
> > > load all into the kids PC from the disc.
> > >
> > > I haven't got much help here where I live and I really do appreciate your
> > > help and advice which has been fairly easy to understand even for a novice
> > > like me.
> > >
> > > thanks again
> > >
> > > Declan
> > >
> > > "Peter" wrote:
> > >
> > > > Declan,
> > > >
> > > > Firstly, you must stop the restore feature and clear all the restored files.
> > > > Right click My Computer/Properties/System Restore
> > > > Check the box "Turn off System Restore on all drives", click Apply and OK
> > > >
> > > > Run Adaware to download & install the latest spywares definitions.
> > > > Then go to the link below to download the VX2 cleaner:
> > > >
> > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
> > > >
> > > > Follow the instructions for how to run the add-on tools to remove VX2
> > > > Run Adaware again to ensure the VX2 is completely removed from the system.
> > > >
> > > > After the cleanup of VX2, run any antivirus software with the latest virus
> > > > definitions to ensure your system is free from any
> > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
> > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
> > > > click Apply and OK
> > > >
> > > > Hope it helps.
> > > >
> > > >
> > > > --
> > > > Peter
> > > >
> > > >
> > > > "muffler53" wrote:
> > > >
> > > > > Thanks Peter,
> > > > >
> > > > > just after I posted I did a search on this forum and found details of the
> > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
> > > > > There is a "VX2" malware in it which I cant get rid of.
> > > > >
> > > > > That PC is not connected to the internet but when it was a few months ago i
> > > > > did download and install some sort of removal tool from Adaware which was
> > > > > supposed to fix it but it didn't.
> > > > >
> > > > > I assume there is no point in trying the procedure as you described until I
> > > > > get rid of the VX2.
> > > > >
> > > > > ANy ideas other than a system restore or a complete reinstall of how to
> > > > > banish the VX2.
> > > > >
> > > > > Thanks again for the help
> > > > >
> > > > > regards
> > > > >
> > > > > Declan
> > > > >
> > > > > "Peter" wrote:
> > > > >
> > > > > > Declan,
> > > > > >
> > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
> > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
> > > > > > a malware issue and remove same.
> > > > > >
> > > > > > Procedures:
> > > > > >
> > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
> > > > > > repair folder
> > > > > > C:\WINDOWS\repair\autoexec.nt
> > > > > > right click on the file "autoexec.nt " and select copy then paste it to
> > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
> > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
> > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
> > > > > >
> > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
> > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
> > > > > > free from virus and spywares then proceed the copy & paste of the file again.
> > > > > >
> > > > > > Hope it helps you to fix it.
> > > > > >
> > > > > >
> > > > > > --
> > > > > > Peter
> > > > > >
> > > > > >
> > > > > > "muffler53" wrote:
> > > > > >
> > > > > > > Peter,
> > > > > > >
> > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
> > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
> > > > > > > soon so I will find out then.
> > > > > > >
> > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
> > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
> > > > > > > downloaded files would not have worked.
> > > > > > > Hope to find out more in the next couple of days.
> > > > > > >
> > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
> > > > > > > Windows Subsystem" error.
> > > > > > > It's left the kids PC that it will only play certain games. It was fine up
> > > > > > > to a few months ago
> > > > > > >
> > > > > > > Thanks for your help
> > > > > > >
> > > > > > > Declan
> > > > > > >
> > > > > > > "Peter" wrote:
> > > > > > >
> > > > > > > > Declan,
> > > > > > > >
> > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
> > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
> > > > > > > > updating process, you can run the update process again to update the
> > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
> > > > > > > > nothing we can do about it but send it for a repair. The technician either
> > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
> > > > > > > > updated in future) or change to a new chips (can be updated in future)
> > > > > > > >
> > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
> > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
> > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
> > > > > > > >
> > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
> > > > > > > >
> > > > > > > >
> > > > > > > > --
> > > > > > > > Peter
> > > > > > > >
> > > > > > > >
> > > > > > > > "muffler53" wrote:
> > > > > > > >
> > > > > > > > > Peter,
> > > > > > > > >
> > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
> > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
> > > > > > > > > before but I sent a query off to them (same as original post here) but only
> > > > > > > > > got a response today.
> > > > > > > > >
> > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
> > > > > > > > > much on other people for help
> > > > > > > > >
> > > > > > > > > Regards
> > > > > > > > >
> > > > > > > > > Declan
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Dear,customer
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Thank you for your e-mail.
> > > > > > > > >
> > > > > > > > > If during the firmware upgrade an error occurred,or
> > > > > > > > >
> > > > > > > > > Ypu have problem After installing the firmware update,
> > > > > > > > >
> > > > > > > > > this may cause the firmware chip to become blocked,
> > > > > > > > >
> > > > > > > > > making the drive unusable.
> > > > > > > > >
> > > > > > > > > Errors during firmware upgrade can have several causes,
> > > > > > > > >
> > > > > > > > > the major ones being a conflict with
> > > > > > > > >
> > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
> > > > > > > > >
> > > > > > > > > or installing the incorrect firmware.
> > > > > > > > >
> > > > > > > > > this problem can only be solved by having the drive repaired
> > > > > > > > >
> > > > > > > > > at one of our service centers.
> > > > > > > > >
> > > > > > > > > Please return your device to the store where you bought it,
> > > > > > > > >
> > > > > > > > > there they can send the device to the service center.
> > > > > > > > >
> > > > > > > > > I feel sorry that i can't help you directly.
> > > > > > > > >
> > > > > > > > > Have a nice day!
> > > > > > > > >
> > > > > > > > > Thank you."
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Peter" wrote:
> > > > > > > > >
> > > > > > > > > > Declan,
> > > > > > > > > >
> > > > > > > > > > I sincerely hope that you can fix it.
> > > > > > > > > > Await for your favourable reply.
> > > > > > > > > > --
> > > > > > > > > > Peter
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "muffler53" wrote:
> > > > > > > > > >
> > > > > > > > > > > Thanks Peter,
> > > > > > > > > > >
> > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
> > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
> > > > > > > > > > > myself a couple of days ago I got myself into this mess.
> > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
> > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
> > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
> > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
> > > > > > > > > > >
> > > > > > > > > > > I will post again to let you know the outcome.
> > > > > > > > > > >
> > > > > > > > > > > Thanks again for all the help and advice
> > > > > > > > > > >
> > > > > > > > > > > Declan
> > > > > > > > > > >
> > > > > > > > > > > "Peter" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > Hi,
> > > > > > > > > > > >
> > > > > > > > > > > >
> > > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
> > > > > > > > > > > > drive.
> > > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
> > > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
> > > > > > > > > > > > strictly foloow the instructions.
> > > > > > > > > > > >
> > > > > > > > > > > >
> > > > > > > > > > > > Copy of intructions from samsung:
> > > > > > > > > > > >
> > > > > > > > > > > > Global distribution
> > > > > > > > > > > >
> > > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
> > > > > > > > > > > >
> > > > > > > > > > > > Content
> > > > > > > > > > > >
> > > > > > > > > > > > *caution
> > > > > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
> > > > > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
> > > > > > > > > > > > Center.
> > > > > > > > > > > > If your drive is still in warranty please contact your retailer first.
> > > > > > > > > > > >
> > > > > > > > > > > > The newest firmware T406 of SM-332B
> > > > > > > > > > > >
> > > > > > > > > > > >
> > > > > > > > > > > > Applied model : EXPORT

muffler53
07-10-2005, 01:59 AM
Peter,

Apologies again. I was to post a reply ages ago but I have only got round to
getting the kids PC hooked up to the internet this evening. The phone point
didnt work in their room so I brought it down to my room and connected all.

Anyway I carried out the instructions but to no avail. The problem is that I
cant get rid of the VX2 thingy. I downloaded the tool from lavasoft and ran
it a few times but to no avail.
I reinstalled Adaware and downloaded the VX2 tool again but still no good.

Apart from that issue I ran updates on Spybot and installed and ran the MS
Antispyware and the AVG anti virus programme.

I did detect and delete some other stuff but the old VX2 remains.

If you get this maybe you may have some other ideas

Thanks again

Declan

"Peter" wrote:

> Declan,
>
> You are welcome.
>
>
>
> --
> Peter
>
>
> "muffler53" wrote:
>
> > Peter,
> >
> > Sorry for the delay in getting back with an update on what happened the DVD
> > drive.
> > My son finally got round to asking what the problem was and his friend told
> > him that it had basically just worn out.
> >
> > As you are aware I know very little about computers but seeing as the
> > problem occured during installation of a firmware upgrade it was fairly
> > obvious that this is where the problem lay. But in order not to put my son on
> > a spot I decided to let it go.
> >
> > At least his friend has given me a guarantee wih the new drive.
> >
> > I will take your advice about the kids PC. It will be easier than I thought
> > as there is a phone socket in their room so I think I just have to disconnect
> > the modem and connect it again in their room.
> >
> > I will keep you posted or indeed if I hit a problem I may be back to torture
> > you for some good advice.
> >
> > Thanks
> >
> > Declan
> >
> > "Peter" wrote:
> >
> > > Declan,
> > >
> > > Theoritically you can download AVG and Adaware to your PC then copy and
> > > install them on the kid's PC. However, it is rather complicated to download
> > > the latest update definitions from AVG and Adaware and then install them to
> > > the kid's PC.
> > > It is more easy for you to move the kid's PC to your room and then connect
> > > it to the internet (provided that it has a lan card or modem or your PC using
> > > external modem, then you just need to install the modem drivers on the kid's
> > > PC)
> > >
> > > --
> > > Peter
> > >
> > >
> > > "muffler53" wrote:
> > >
> > > > Peter,
> > > >
> > > > Thank you so much for the replies. As you will have guessed I'm a bit of a
> > > > novice with Pc's. The kids PC is in a different room and not connected to the
> > > > internet but can I download the items you mentioned including the up to date
> > > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
> > > > load all into the kids PC from the disc.
> > > >
> > > > I haven't got much help here where I live and I really do appreciate your
> > > > help and advice which has been fairly easy to understand even for a novice
> > > > like me.
> > > >
> > > > thanks again
> > > >
> > > > Declan
> > > >
> > > > "Peter" wrote:
> > > >
> > > > > Declan,
> > > > >
> > > > > Firstly, you must stop the restore feature and clear all the restored files.
> > > > > Right click My Computer/Properties/System Restore
> > > > > Check the box "Turn off System Restore on all drives", click Apply and OK
> > > > >
> > > > > Run Adaware to download & install the latest spywares definitions.
> > > > > Then go to the link below to download the VX2 cleaner:
> > > > >
> > > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
> > > > >
> > > > > Follow the instructions for how to run the add-on tools to remove VX2
> > > > > Run Adaware again to ensure the VX2 is completely removed from the system.
> > > > >
> > > > > After the cleanup of VX2, run any antivirus software with the latest virus
> > > > > definitions to ensure your system is free from any
> > > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
> > > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
> > > > > click Apply and OK
> > > > >
> > > > > Hope it helps.
> > > > >
> > > > >
> > > > > --
> > > > > Peter
> > > > >
> > > > >
> > > > > "muffler53" wrote:
> > > > >
> > > > > > Thanks Peter,
> > > > > >
> > > > > > just after I posted I did a search on this forum and found details of the
> > > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
> > > > > > There is a "VX2" malware in it which I cant get rid of.
> > > > > >
> > > > > > That PC is not connected to the internet but when it was a few months ago i
> > > > > > did download and install some sort of removal tool from Adaware which was
> > > > > > supposed to fix it but it didn't.
> > > > > >
> > > > > > I assume there is no point in trying the procedure as you described until I
> > > > > > get rid of the VX2.
> > > > > >
> > > > > > ANy ideas other than a system restore or a complete reinstall of how to
> > > > > > banish the VX2.
> > > > > >
> > > > > > Thanks again for the help
> > > > > >
> > > > > > regards
> > > > > >
> > > > > > Declan
> > > > > >
> > > > > > "Peter" wrote:
> > > > > >
> > > > > > > Declan,
> > > > > > >
> > > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
> > > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
> > > > > > > a malware issue and remove same.
> > > > > > >
> > > > > > > Procedures:
> > > > > > >
> > > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
> > > > > > > repair folder
> > > > > > > C:\WINDOWS\repair\autoexec.nt
> > > > > > > right click on the file "autoexec.nt " and select copy then paste it to
> > > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
> > > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
> > > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
> > > > > > >
> > > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
> > > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
> > > > > > > free from virus and spywares then proceed the copy & paste of the file again.
> > > > > > >
> > > > > > > Hope it helps you to fix it.
> > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > Peter
> > > > > > >
> > > > > > >
> > > > > > > "muffler53" wrote:
> > > > > > >
> > > > > > > > Peter,
> > > > > > > >
> > > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
> > > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
> > > > > > > > soon so I will find out then.
> > > > > > > >
> > > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
> > > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
> > > > > > > > downloaded files would not have worked.
> > > > > > > > Hope to find out more in the next couple of days.
> > > > > > > >
> > > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
> > > > > > > > Windows Subsystem" error.
> > > > > > > > It's left the kids PC that it will only play certain games. It was fine up
> > > > > > > > to a few months ago
> > > > > > > >
> > > > > > > > Thanks for your help
> > > > > > > >
> > > > > > > > Declan
> > > > > > > >
> > > > > > > > "Peter" wrote:
> > > > > > > >
> > > > > > > > > Declan,
> > > > > > > > >
> > > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
> > > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
> > > > > > > > > updating process, you can run the update process again to update the
> > > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
> > > > > > > > > nothing we can do about it but send it for a repair. The technician either
> > > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
> > > > > > > > > updated in future) or change to a new chips (can be updated in future)
> > > > > > > > >
> > > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
> > > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
> > > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
> > > > > > > > >
> > > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Peter
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "muffler53" wrote:
> > > > > > > > >
> > > > > > > > > > Peter,
> > > > > > > > > >
> > > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
> > > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
> > > > > > > > > > before but I sent a query off to them (same as original post here) but only
> > > > > > > > > > got a response today.
> > > > > > > > > >
> > > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
> > > > > > > > > > much on other people for help
> > > > > > > > > >
> > > > > > > > > > Regards
> > > > > > > > > >
> > > > > > > > > > Declan
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Dear,customer
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Thank you for your e-mail.
> > > > > > > > > >
> > > > > > > > > > If during the firmware upgrade an error occurred,or
> > > > > > > > > >
> > > > > > > > > > Ypu have problem After installing the firmware update,
> > > > > > > > > >
> > > > > > > > > > this may cause the firmware chip to become blocked,
> > > > > > > > > >
> > > > > > > > > > making the drive unusable.
> > > > > > > > > >
> > > > > > > > > > Errors during firmware upgrade can have several causes,
> > > > > > > > > >
> > > > > > > > > > the major ones being a conflict with
> > > > > > > > > >
> > > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
> > > > > > > > > >
> > > > > > > > > > or installing the incorrect firmware.
> > > > > > > > > >
> > > > > > > > > > this problem can only be solved by having the drive repaired
> > > > > > > > > >
> > > > > > > > > > at one of our service centers.
> > > > > > > > > >
> > > > > > > > > > Please return your device to the store where you bought it,
> > > > > > > > > >
> > > > > > > > > > there they can send the device to the service center.
> > > > > > > > > >
> > > > > > > > > > I feel sorry that i can't help you directly.
> > > > > > > > > >
> > > > > > > > > > Have a nice day!
> > > > > > > > > >
> > > > > > > > > > Thank you."
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Peter" wrote:
> > > > > > > > > >
> > > > > > > > > > > Declan,
> > > > > > > > > > >
> > > > > > > > > > > I sincerely hope that you can fix it.
> > > > > > > > > > > Await for your favourable reply.
> > > > > > > > > > > --
> > > > > > > > > > > Peter
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "muffler53" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > Thanks Peter,
> > > > > > > > > > > >
> > > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
> > > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
> > > > > > > > > > > > myself a couple of days ago I got myself into this mess.
> > > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
> > > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
> > > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
> > > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
> > > > > > > > > > > >
> > > > > > > > > > > > I will post again to let you know the outcome.
> > > > > > > > > > > >
> > > > > > > > > > > > Thanks again for all the help and advice
> > > > > > > > > > > >
> > > > > > > > > > > > Declan
> > > > > > > > > > > >
> > > > > > > > > > > > "Peter" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > Hi,
> > > > > > > > > > > > >
> > > > > > > > > > > > >
> > > > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
> > > > > > > > > > > > > drive.
> > > > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
> > > > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
> > > > > > > > > > > > > strictly foloow the instructions.
> > > > > > > > > > > > >
> > > > > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
> > > > > > > > > > > > >
> > > > > > > > > > > > > Copy of intructions from samsung:
> > > > > > > > > > > > >
> > > > > > > > > > > > > Global distribution
> > > > > > > > > > > > >
> > > > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
> > > > > > > > > > > > >

Peter
07-10-2005, 01:59 AM
Declan,

Pls try download the VX2 cleaner Add-on from lavasoft and run it:

Below is the message from lavasoft in text format, pls post back if you
can't view the information from the above link in html format:

VX2 CLEANER
Lavasoft new add-on VX2 Cleaner detects the malware VX2 and offers you the
ability to remove it from your computer. Some users have experienced a very
difficult variant of VX2 which cannot be removed by Ad-Aware. For those users
which have this variant, we have developed an add-on to help you remove this
VX2 variant.

This VX2 variant registers itself in a way, which gives it system
privileges. It also prevents the user from viewing this information by
removing the user’s rights to do so. Furthermore it constantly monitors the
registry and prevents any attempts to remove its associated values. This
makes it very difficult for the user to manually remove it.

The VX2 Cleaner works with all editions of Ad-Aware.

How to use Lavasoft VX2 Cleaner add-on

Install the VX2 Cleaner
o to dd-ons?br> elect the VX2 Cleaner add-on and click un Tool?br> If
your computer isn’t infected, click “Close”.

If your computer is infected

Select “Clean System”
Remove any VX2 objects detected
Reboot your computer again
Run a second scan to make sure the files have been removed from your computer

More information on VX2 can be found in the TAC database

Pls post back to NG for the outcome.

--
Peter

"muffler53" wrote:

> Peter,
>
> Apologies again. I was to post a reply ages ago but I have only got round to
> getting the kids PC hooked up to the internet this evening. The phone point
> didnt work in their room so I brought it down to my room and connected all.
>
> Anyway I carried out the instructions but to no avail. The problem is that I
> cant get rid of the VX2 thingy. I downloaded the tool from lavasoft and ran
> it a few times but to no avail.
> I reinstalled Adaware and downloaded the VX2 tool again but still no good.
>
> Apart from that issue I ran updates on Spybot and installed and ran the MS
> Antispyware and the AVG anti virus programme.
>
> I did detect and delete some other stuff but the old VX2 remains.
>
> If you get this maybe you may have some other ideas
>
> Thanks again
>
> Declan
>
> "Peter" wrote:
>
> > Declan,
> >
> > You are welcome.
> >
> >
> >
> > --
> > Peter
> >
> >
> > "muffler53" wrote:
> >
> > > Peter,
> > >
> > > Sorry for the delay in getting back with an update on what happened the DVD
> > > drive.
> > > My son finally got round to asking what the problem was and his friend told
> > > him that it had basically just worn out.
> > >
> > > As you are aware I know very little about computers but seeing as the
> > > problem occured during installation of a firmware upgrade it was fairly
> > > obvious that this is where the problem lay. But in order not to put my son on
> > > a spot I decided to let it go.
> > >
> > > At least his friend has given me a guarantee wih the new drive.
> > >
> > > I will take your advice about the kids PC. It will be easier than I thought
> > > as there is a phone socket in their room so I think I just have to disconnect
> > > the modem and connect it again in their room.
> > >
> > > I will keep you posted or indeed if I hit a problem I may be back to torture
> > > you for some good advice.
> > >
> > > Thanks
> > >
> > > Declan
> > >
> > > "Peter" wrote:
> > >
> > > > Declan,
> > > >
> > > > Theoritically you can download AVG and Adaware to your PC then copy and
> > > > install them on the kid's PC. However, it is rather complicated to download
> > > > the latest update definitions from AVG and Adaware and then install them to
> > > > the kid's PC.
> > > > It is more easy for you to move the kid's PC to your room and then connect
> > > > it to the internet (provided that it has a lan card or modem or your PC using
> > > > external modem, then you just need to install the modem drivers on the kid's
> > > > PC)
> > > >
> > > > --
> > > > Peter
> > > >
> > > >
> > > > "muffler53" wrote:
> > > >
> > > > > Peter,
> > > > >
> > > > > Thank you so much for the replies. As you will have guessed I'm a bit of a
> > > > > novice with Pc's. The kids PC is in a different room and not connected to the
> > > > > internet but can I download the items you mentioned including the up to date
> > > > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
> > > > > load all into the kids PC from the disc.
> > > > >
> > > > > I haven't got much help here where I live and I really do appreciate your
> > > > > help and advice which has been fairly easy to understand even for a novice
> > > > > like me.
> > > > >
> > > > > thanks again
> > > > >
> > > > > Declan
> > > > >
> > > > > "Peter" wrote:
> > > > >
> > > > > > Declan,
> > > > > >
> > > > > > Firstly, you must stop the restore feature and clear all the restored files.
> > > > > > Right click My Computer/Properties/System Restore
> > > > > > Check the box "Turn off System Restore on all drives", click Apply and OK
> > > > > >
> > > > > > Run Adaware to download & install the latest spywares definitions.
> > > > > > Then go to the link below to download the VX2 cleaner:
> > > > > >
> > > > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
> > > > > >
> > > > > > Follow the instructions for how to run the add-on tools to remove VX2
> > > > > > Run Adaware again to ensure the VX2 is completely removed from the system.
> > > > > >
> > > > > > After the cleanup of VX2, run any antivirus software with the latest virus
> > > > > > definitions to ensure your system is free from any
> > > > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
> > > > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
> > > > > > click Apply and OK
> > > > > >
> > > > > > Hope it helps.
> > > > > >
> > > > > >
> > > > > > --
> > > > > > Peter
> > > > > >
> > > > > >
> > > > > > "muffler53" wrote:
> > > > > >
> > > > > > > Thanks Peter,
> > > > > > >
> > > > > > > just after I posted I did a search on this forum and found details of the
> > > > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
> > > > > > > There is a "VX2" malware in it which I cant get rid of.
> > > > > > >
> > > > > > > That PC is not connected to the internet but when it was a few months ago i
> > > > > > > did download and install some sort of removal tool from Adaware which was
> > > > > > > supposed to fix it but it didn't.
> > > > > > >
> > > > > > > I assume there is no point in trying the procedure as you described until I
> > > > > > > get rid of the VX2.
> > > > > > >
> > > > > > > ANy ideas other than a system restore or a complete reinstall of how to
> > > > > > > banish the VX2.
> > > > > > >
> > > > > > > Thanks again for the help
> > > > > > >
> > > > > > > regards
> > > > > > >
> > > > > > > Declan
> > > > > > >
> > > > > > > "Peter" wrote:
> > > > > > >
> > > > > > > > Declan,
> > > > > > > >
> > > > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
> > > > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
> > > > > > > > a malware issue and remove same.
> > > > > > > >
> > > > > > > > Procedures:
> > > > > > > >
> > > > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
> > > > > > > > repair folder
> > > > > > > > C:\WINDOWS\repair\autoexec.nt
> > > > > > > > right click on the file "autoexec.nt " and select copy then paste it to
> > > > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
> > > > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
> > > > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
> > > > > > > >
> > > > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
> > > > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
> > > > > > > > free from virus and spywares then proceed the copy & paste of the file again.
> > > > > > > >
> > > > > > > > Hope it helps you to fix it.
> > > > > > > >
> > > > > > > >
> > > > > > > > --
> > > > > > > > Peter
> > > > > > > >
> > > > > > > >
> > > > > > > > "muffler53" wrote:
> > > > > > > >
> > > > > > > > > Peter,
> > > > > > > > >
> > > > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
> > > > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
> > > > > > > > > soon so I will find out then.
> > > > > > > > >
> > > > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
> > > > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
> > > > > > > > > downloaded files would not have worked.
> > > > > > > > > Hope to find out more in the next couple of days.
> > > > > > > > >
> > > > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
> > > > > > > > > Windows Subsystem" error.
> > > > > > > > > It's left the kids PC that it will only play certain games. It was fine up
> > > > > > > > > to a few months ago
> > > > > > > > >
> > > > > > > > > Thanks for your help
> > > > > > > > >
> > > > > > > > > Declan
> > > > > > > > >
> > > > > > > > > "Peter" wrote:
> > > > > > > > >
> > > > > > > > > > Declan,
> > > > > > > > > >
> > > > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
> > > > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
> > > > > > > > > > updating process, you can run the update process again to update the
> > > > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
> > > > > > > > > > nothing we can do about it but send it for a repair. The technician either
> > > > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
> > > > > > > > > > updated in future) or change to a new chips (can be updated in future)
> > > > > > > > > >
> > > > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
> > > > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
> > > > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
> > > > > > > > > >
> > > > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > --
> > > > > > > > > > Peter
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "muffler53" wrote:
> > > > > > > > > >
> > > > > > > > > > > Peter,
> > > > > > > > > > >
> > > > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
> > > > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
> > > > > > > > > > > before but I sent a query off to them (same as original post here) but only
> > > > > > > > > > > got a response today.
> > > > > > > > > > >
> > > > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
> > > > > > > > > > > much on other people for help
> > > > > > > > > > >
> > > > > > > > > > > Regards
> > > > > > > > > > >
> > > > > > > > > > > Declan
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "Dear,customer
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Thank you for your e-mail.
> > > > > > > > > > >
> > > > > > > > > > > If during the firmware upgrade an error occurred,or
> > > > > > > > > > >
> > > > > > > > > > > Ypu have problem After installing the firmware update,
> > > > > > > > > > >
> > > > > > > > > > > this may cause the firmware chip to become blocked,
> > > > > > > > > > >
> > > > > > > > > > > making the drive unusable.
> > > > > > > > > > >
> > > > > > > > > > > Errors during firmware upgrade can have several causes,
> > > > > > > > > > >
> > > > > > > > > > > the major ones being a conflict with
> > > > > > > > > > >
> > > > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
> > > > > > > > > > >
> > > > > > > > > > > or installing the incorrect firmware.
> > > > > > > > > > >
> > > > > > > > > > > this problem can only be solved by having the drive repaired
> > > > > > > > > > >
> > > > > > > > > > > at one of our service centers.
> > > > > > > > > > >
> > > > > > > > > > > Please return your device to the store where you bought it,
> > > > > > > > > > >
> > > > > > > > > > > there they can send the device to the service center.
> > > > > > > > > > >
> > > > > > > > > > > I feel sorry that i can't help you directly.
> > > > > > > > > > >
> > > > > > > > > > > Have a nice day!
> > > > > > > > > > >
> > > > > > > > > > > Thank you."
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "Peter" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > Declan,
> > > > > > > > > > > >
> > > > > > > > > > > > I sincerely hope that you can fix it.
> > > > > > > > > > > > Await for your favourable reply.
> > > > > > > > > > > > --
> > > > > > > > > > > > Peter
> > > > > > > > > > > >
> > > > > > > > > > > >
> > > > > > > > > > > > "muffler53" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > Thanks Peter,
> > > > > > > > > > > > >
> > > > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
> > > > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
> > > > > > > > > > > > > myself a couple of days ago I got myself into this mess.
> > > > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
> > > > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
> > > > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
> > > > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
> > > > > > > > > > > > >
> > > > > > > > > > > > > I will post again to let you know the outcome.