[Tammy]

I have an OfficeJet 710, when I load something to scan, fax or copy the
Document Manager box does not come up. I have tried to uninstall and
reinstall the printer but that doesn't help.
I think my problem may be that when my computer was upgraded to Windows XP,
they didn't include my printer therefore, it isn't compatible with my system.
I can still copy, fax and print, but, only from the printer itself. Not
from the Document Manager.
How do I fix this?

[Storm]

I've got a Lexmark X125 and when I try to install the data from the CD, I get
a warning that this software has not been approved for use on Windows XP and
could harm my computer. What must I do to install this program for this
computer or am I going to have to leave it hooked up to an older computer?

[Carey Frisch [MVP]]

Lexmark X125 All-In-One Office drivers for Microsoft Windows XP:
http://downloads.lexmark.com/cgi-perl/downloads.cgi?ccs=229:1:0:346:0:0&emeaframe=&fileID=533

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Storm" wrote:

| I've got a Lexmark X125 and when I try to install the data from the CD, I get
| a warning that this software has not been approved for use on Windows XP and
| could harm my computer. What must I do to install this program for this
| computer or am I going to have to leave it hooked up to an older computer?

[Carey Frisch [MVP]]

HP OfficeJet 700 Series All-in-One Driver for Windows XP:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=58127&lang=en&cc=us&softwareitem=oj-22748-1

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Tammy" wrote:

| I have an OfficeJet 710, when I load something to scan, fax or copy the
| Document Manager box does not come up. I have tried to uninstall and
| reinstall the printer but that doesn't help.
| I think my problem may be that when my computer was upgraded to Windows XP,
| they didn't include my printer therefore, it isn't compatible with my system.
| I can still copy, fax and print, but, only from the printer itself. Not
| from the Document Manager.
| How do I fix this?

[Tammy]

Carey, thanks for the prompt help. However, I ran into a couple of problems.
I didn't have an icon in my "All Programs" list for the HP Officejet (in Step
1) the only place I have anything with HPo.j. is under the Add/Remove within
the Control Panel, and when attempting to remove that an error appeared - not
able to remove...Continued though Step B without a problem. During Step C,
#4, after selecting folders for the installation, images and disk space
<Next> an error popped up "Severe There was an erro during setup. Please run
setup again when the problem is resolved."
Any ideas?
Thanks.

"Carey Frisch [MVP]" wrote:

> HP OfficeJet 700 Series All-in-One Driver for Windows XP:
> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=58127&lang=en&cc=us&softwareitem=oj-22748-1
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Tammy" wrote:
>
> | I have an OfficeJet 710, when I load something to scan, fax or copy the
> | Document Manager box does not come up. I have tried to uninstall and
> | reinstall the printer but that doesn't help.
> | I think my problem may be that when my computer was upgraded to Windows XP,
> | they didn't include my printer therefore, it isn't compatible with my system.
> | I can still copy, fax and print, but, only from the printer itself. Not
> | from the Document Manager.
> | How do I fix this?
>

[Cari \(MS-MVP\)]

Tammy, you need to disconnect the printer, look in Add/Remove Programs and
Uninstall the software.

Reboot the PC and start again. Run the install software you downloaded from
HP and do not connect the printer to the PC until the software tells you to
do so.


--
Cari (MS-MVP)
Printing & Imaging



"Tammy" <Tammy@discussions.microsoft.com> wrote in message
news:A0EA4915-CE00-4A4E-83E6-623FB523BD68@microsoft.com...
> Carey, thanks for the prompt help. However, I ran into a couple of
> problems.
> I didn't have an icon in my "All Programs" list for the HP Officejet (in
> Step
> 1) the only place I have anything with HPo.j. is under the Add/Remove
> within
> the Control Panel, and when attempting to remove that an error appeared -
> not
> able to remove...Continued though Step B without a problem. During Step C,
> #4, after selecting folders for the installation, images and disk space
> <Next> an error popped up "Severe There was an erro during setup. Please
> run
> setup again when the problem is resolved."
> Any ideas?
> Thanks.
>
> "Carey Frisch [MVP]" wrote:
>
>> HP OfficeJet 700 Series All-in-One Driver for Windows XP:
>> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=58127&lang=en&cc=us&softwareitem=oj-22748-1
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>> Microsoft Newsgroups
>>
>> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>>
>> -------------------------------------------------------------------------------------------
>>
>> "Tammy" wrote:
>>
>> | I have an OfficeJet 710, when I load something to scan, fax or copy the
>> | Document Manager box does not come up. I have tried to uninstall and
>> | reinstall the printer but that doesn't help.
>> | I think my problem may be that when my computer was upgraded to Windows
>> XP,
>> | they didn't include my printer therefore, it isn't compatible with my
>> system.
>> | I can still copy, fax and print, but, only from the printer itself.
>> Not
>> | from the Document Manager.
>> | How do I fix this?
>>

[Tammy]

Life is full of it's challenges.
I have tried what you suggested and when I do, the Uninstall Wizard opens up
and then an error box joins the party. "C:\Program Files\Hewlett-Packard2\HP
OfficeJet Series 700\uninst.isu is not valid or the data has been corrupted."
When I checked my C drive I found that I have a "HP" and "HP2" directory?
Don't ask me how I got two, and the dates are the same 6/21/05 - that date
doesn't make any sense and holds no value to me.
The program just won't uninstall. Is there someplace I can just get that
particular protion of the file?
I wish I could say when this whole problem actually started, but I don't
really recall if I have tried to use the Scanner and all since I had xp
installed.
Thanks again for all of your help.

"Cari (MS-MVP)" wrote:

> Tammy, you need to disconnect the printer, look in Add/Remove Programs and
> Uninstall the software.
>
> Reboot the PC and start again. Run the install software you downloaded from
> HP and do not connect the printer to the PC until the software tells you to
> do so.
>
>
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Tammy" <Tammy@discussions.microsoft.com> wrote in message
> news:A0EA4915-CE00-4A4E-83E6-623FB523BD68@microsoft.com...
> > Carey, thanks for the prompt help. However, I ran into a couple of
> > problems.
> > I didn't have an icon in my "All Programs" list for the HP Officejet (in
> > Step
> > 1) the only place I have anything with HPo.j. is under the Add/Remove
> > within
> > the Control Panel, and when attempting to remove that an error appeared -
> > not
> > able to remove...Continued though Step B without a problem. During Step C,
> > #4, after selecting folders for the installation, images and disk space
> > <Next> an error popped up "Severe There was an erro during setup. Please
> > run
> > setup again when the problem is resolved."
> > Any ideas?
> > Thanks.
> >
> > "Carey Frisch [MVP]" wrote:
> >
> >> HP OfficeJet 700 Series All-in-One Driver for Windows XP:
> >> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=58127&lang=en&cc=us&softwareitem=oj-22748-1
> >>
> >> --
> >> Carey Frisch
> >> Microsoft MVP
> >> Windows XP - Shell/User
> >> Microsoft Newsgroups
> >>
> >> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> >> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
> >>
> >> -------------------------------------------------------------------------------------------
> >>
> >> "Tammy" wrote:
> >>
> >> | I have an OfficeJet 710, when I load something to scan, fax or copy the
> >> | Document Manager box does not come up. I have tried to uninstall and
> >> | reinstall the printer but that doesn't help.
> >> | I think my problem may be that when my computer was upgraded to Windows
> >> XP,
> >> | they didn't include my printer therefore, it isn't compatible with my
> >> system.
> >> | I can still copy, fax and print, but, only from the printer itself.
> >> Not
> >> | from the Document Manager.
> >> | How do I fix this?
> >>
>
>
>