CD-R/RW player problem, leaving groove marks on cd disk, help



Tripletmomplus2
07-09-2005, 09:11 PM
Well I hope this doesn't sound crazy but both the CD-R/RW and DVD-ROM drives
in my husbands HP pc are leaving this groove in the CD's that are played, we
have tried using a "cleaning" type cd, but it hasn't worked. The pc is about
2 years old and both these drives worked fine before, could it be the optic
eye is bad and is "burning through" the cd's as they are played? Now when
you put in a cd in to burn, it will burn a "good" cd, without the grooves.
But ruin the original in the process.
Any idea's what's going on?
thanks

--
Mark & Donna/Indiana

Daniel Roth
07-09-2005, 09:11 PM
A CD/DVD cannot be destroyed by the laser when reading it, so there must be
something really wrong with your devices.
I'd reccomend you to have them replaced if still under warranty, or get it
repaired.

"Tripletmomplus2" <markswis@gte.net> skrev i meddelandet
news:VQtje.72$yO1.15@trnddc05...
> Well I hope this doesn't sound crazy but both the CD-R/RW and DVD-ROM
> drives in my husbands HP pc are leaving this groove in the CD's that are
> played, we have tried using a "cleaning" type cd, but it hasn't worked.
> The pc is about 2 years old and both these drives worked fine before,
> could it be the optic eye is bad and is "burning through" the cd's as they
> are played? Now when you put in a cd in to burn, it will burn a "good"
> cd, without the grooves. But ruin the original in the process.
> Any idea's what's going on?
> thanks
>
> --
> Mark & Donna/Indiana
>
>

Rick \Nutcase\ Rogers
07-09-2005, 09:11 PM
Hi,

Daniel is correct, the laser used to read the disks would not do this. There
must be physical damage to the drive, and it is in need of replacement.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Tripletmomplus2" <markswis@gte.net> wrote in message
news:VQtje.72$yO1.15@trnddc05...
> Well I hope this doesn't sound crazy but both the CD-R/RW and DVD-ROM
> drives in my husbands HP pc are leaving this groove in the CD's that are
> played, we have tried using a "cleaning" type cd, but it hasn't worked.
> The pc is about 2 years old and both these drives worked fine before,
> could it be the optic eye is bad and is "burning through" the cd's as they
> are played? Now when you put in a cd in to burn, it will burn a "good"
> cd, without the grooves. But ruin the original in the process.
> Any idea's what's going on?
> thanks
>
> --
> Mark & Donna/Indiana
>
>

Kevin
07-09-2005, 09:11 PM
The replies from both Daniel and Rick are right on the money. You have
something mechanically wrong with both those drives. But that is what
strikes me as very unusual. It would be extremely rare for both drives to
fail at the same time and to exhibit the same problem. You mention that
your system is two years old so I am guessing that it is not currently
covered under the HP warranty, but I would still try to get HP to fix it for
you. The unusual nature of the failure you describe would be my arguing
point to HP. If you purchased this computer at a retailer like Staples,
Office Depot or Best Buy, I would also consider getting them involved it
trying to fix your system.


"Tripletmomplus2" <markswis@gte.net> wrote in message
news:VQtje.72$yO1.15@trnddc05...
> Well I hope this doesn't sound crazy but both the CD-R/RW and DVD-ROM
drives
> in my husbands HP pc are leaving this groove in the CD's that are played,
we
> have tried using a "cleaning" type cd, but it hasn't worked. The pc is
about
> 2 years old and both these drives worked fine before, could it be the
optic
> eye is bad and is "burning through" the cd's as they are played? Now when
> you put in a cd in to burn, it will burn a "good" cd, without the
grooves.
> But ruin the original in the process.
> Any idea's what's going on?
> thanks
>
> --
> Mark & Donna/Indiana
>
>

Harry Ohrn
07-09-2005, 09:11 PM
Possibly the discs are being scratched. Have you tried blowing short blasts
of air into the drive? Open the drive tray and with a can of compressed air
hold onto the straw and direct a few quick blasts into the open drive. See
if that helps.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


"Tripletmomplus2" <markswis@gte.net> wrote in message
news:VQtje.72$yO1.15@trnddc05...
> Well I hope this doesn't sound crazy but both the CD-R/RW and DVD-ROM
> drives in my husbands HP pc are leaving this groove in the CD's that are
> played, we have tried using a "cleaning" type cd, but it hasn't worked.
> The pc is about 2 years old and both these drives worked fine before,
> could it be the optic eye is bad and is "burning through" the cd's as they
> are played? Now when you put in a cd in to burn, it will burn a "good"
> cd, without the grooves. But ruin the original in the process.
> Any idea's what's going on?
> thanks
>
> --
> Mark & Donna/Indiana
>
>


CD-R/RW player problem, leaving groove marks on cd disk, help