[dssmith99]

I have the same problem with the missing cinfo.xml file. I have searched
every folder. Has Microsoft resolved this? I would like to be able to use
the Windows fax service, but I am unable to install it.

"Russ Valentine [MVP-Outlook]" wrote:

> If you have applied any Service Packs, these files may have been moved to a
> different folder (ServicePackFiles\i386), and you will need to direct the
> routine to that folder.
> --
> Russ Valentine
> [MVP-Outlook]
>
> "rich904" <rich904@discussions.microsoft.com> wrote in message
> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
> >I tried tonight to install the fax component, and ran into a refusal to
> > install completely due to being unable to find a file. The one I am
> > hanging
> > up on is cinfo.dll. I've searched everywhere for it. I figured I must have
> > deleted some of the installation files from the sp2 upgrade, so I just
> > re-downloaded the entire file, and did a re-install. Still getting the
> > same
> > message, even though I have touched nothing since the sp2 installation a
> > few
> > minutes ago. Looks like this ahas been a problem for folks for some time
> > now.
> > Hope Microsoft will address it soon! I'll stay tuned!
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> I've sent the information to the developers that you both of you
> >> provided.
> >> I'm still waiting to hear as well. I know they just moved their offices.
> >> Maybe I should try to fax them... nah, it'd never work.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
> >> > Valery,
> >> >
> >> > It has not been solved yet. It's been referred to the Microsoft
> >> > developers
> >> > (several weeks ago) but no resolution yet.
> >> >
> >> > Mike
> >> >
> >> > "Valery M" wrote:
> >> >
> >> >> Mike, Russ,
> >> >> has this problem been solved? I have the same trouble with my Agere
> >> >> modem
> >> >> on
> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish
> >> >> successfully, but fax is not added to the list of printers. I can send
> >> >> my
> >> >> log
> >> >> file if needed. Please help.
> >> >> Thanks in advance,
> >> >> Valery.
> >> >>
> >> >>
> >> >> "Mike P" wrote:
> >> >>
> >> >> > Here are additional details about the modem:
> >> >> > Agere model 1456VQH-T4 (INT1)
> >> >> > Driver version 8.31.0.0
> >> >> > I have copied the event viewer logs to files, and I'll email these
> >> >> > to
> >> >> > you.
> >> >> > There were no errors; the highest event level is a warning
> >> >> > indicating
> >> >> > when
> >> >> > the fax is being installed and then deleted that all occurred during
> >> >> > the
> >> >> > component installation routine.
> >> >> >
> >> >> >
> >> >> > "Mike P" wrote:
> >> >> >
> >> >> > > The modem is on the HCL. It's a Lucent Win Modem manufactured by
> >> >> > > Agere
> >> >> > > Systems. I've downloaded the current driver and have also used
> >> >> > > older
> >> >> > > drivers
> >> >> > > but niether make a difference in this case. I'm not at my system
> >> >> > > right now
> >> >> > > but I'll check the event viewer and provide any information I see
> >> >> > > in
> >> >> > > a later
> >> >> > > post.
> >> >> > >
> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> > >
> >> >> > > > Also need all your modem information, whether it is on the
> >> >> > > > Windows
> >> >> > > > XP HCL
> >> >> > > > list and any error messages/Event Viewer information that you
> >> >> > > > get.
> >> >> > > >
> >> >> > > > --
> >> >> > > > Russ Valentine
> >> >> > > > [MVP-Outlook]
> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
> >> >> > > > > I've emailed the entire log to you; it has one installation
> >> >> > > > > attempt to
> >> >> > > > > keep
> >> >> > > > > it as simple as possible.
> >> >> > > > >
> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> > > > >
> >> >> > > > >> Don't post it. Send it. My address is valid.
> >> >> > > > >> --
> >> >> > > > >> Russ Valentine
> >> >> > > > >> [MVP-Outlook]
> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
> >> >> > > > >> > Via email, or posted here? It's rather large. If by
> >> >> > > > >> > email,
> >> >> > > > >> > could you
> >> >> > > > >> > give
> >> >> > > > >> > me an address to send it to?
> >> >> > > > >> >
> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> > > > >> >
> >> >> > > > >> >> Send me the log.
> >> >> > > > >> >> --
> >> >> > > > >> >> Russ Valentine
> >> >> > > > >> >> [MVP-Outlook]
> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
> >> >> > > > >> >> message
> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
> >> >> > > > >> >> > Here is the first error line in the log:
> >> >> > > > >> >> > "Failed to install the services section in section
> >> >> > > > >> >> > 'Fax.CleanInstall',
> >> >> > > > >> >> > rc
> >> >> > > > >> >> > =
> >> >> > > > >> >> > 0x4b8"
> >> >> > > > >> >> >
> >> >> > > > >> >> > I'm unable to find any reference to the code above to
> >> >> > > > >> >> > determine what
> >> >> > > > >> >> > the
> >> >> > > > >> >> > entry is trying to say. I'm guessing that this is some
> >> >> > > > >> >> > kind of
> >> >> > > > >> >> > registry
> >> >> > > > >> >> > problem, but as you can see the error message is less
> >> >> > > > >> >> > than
> >> >> > > > >> >> > specific
> >> >> > > > >> >> > about
> >> >> > > > >> >> > the
> >> >> > > > >> >> > nature and location of the problem.
> >> >> > > > >> >> >
> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> > > > >> >> >
> >> >> > > > >> >> >> You should see where the process failed.
> >> >> > > > >> >> >> That would determine how the problem is resolved.
> >> >> > > > >> >> >> --
> >> >> > > > >> >> >> Russ Valentine
> >> >> > > > >> >> >> [MVP-Outlook]
> >> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms> wrote
> >> >> > > > >> >> >> in
> >> >> > > > >> >> >> message
> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> > Hey Russ Valentine,
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> > What should we see in the setup log? and
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> > How is the install problem resolved?
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> > Thank you in advance
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >> > --
> >> >> > > > >> >> >> > greggarriaga
> >> >> > > > >> >> >> > ------------------------------------------------------------------------
> >> >> > > > >> >> >> > Posted via http://www.mcse.ms
> >> >> > > > >> >> >> > ------------------------------------------------------------------------
> >> >> > > > >> >> >> > View this thread:
> >> >> > > > >> >> >> > http://www.mcse.ms/message1328124.html
> >> >> > > > >> >> >> >
> >> >> > > > >> >> >>
> >> >> > > > >> >> >>
> >> >> > > > >> >> >>
> >> >> > > > >> >>
> >> >> > > > >> >>
> >> >> > > > >> >>
> >> >> > > > >>
> >> >> > > > >>
> >> >> > > > >>
> >> >> > > >
> >> >> > > >
> >> >> > > >
> >>
> >>
> >>
>
>
>

[Russ Valentine [MVP-Outlook]]

Clarify the problem to which you are referring.
--
Russ Valentine
[MVP-Outlook]
"dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
news:E9AEB927-FDF6-4172-BEED-97E576A24CE2@microsoft.com...
>I have the same problem with the missing cinfo.xml file. I have searched
> every folder. Has Microsoft resolved this? I would like to be able to
> use
> the Windows fax service, but I am unable to install it.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> If you have applied any Service Packs, these files may have been moved to
>> a
>> different folder (ServicePackFiles\i386), and you will need to direct the
>> routine to that folder.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>>
>> "rich904" <rich904@discussions.microsoft.com> wrote in message
>> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
>> >I tried tonight to install the fax component, and ran into a refusal to
>> > install completely due to being unable to find a file. The one I am
>> > hanging
>> > up on is cinfo.dll. I've searched everywhere for it. I figured I must
>> > have
>> > deleted some of the installation files from the sp2 upgrade, so I just
>> > re-downloaded the entire file, and did a re-install. Still getting the
>> > same
>> > message, even though I have touched nothing since the sp2 installation
>> > a
>> > few
>> > minutes ago. Looks like this ahas been a problem for folks for some
>> > time
>> > now.
>> > Hope Microsoft will address it soon! I'll stay tuned!
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> I've sent the information to the developers that you both of you
>> >> provided.
>> >> I'm still waiting to hear as well. I know they just moved their
>> >> offices.
>> >> Maybe I should try to fax them... nah, it'd never work.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
>> >> > Valery,
>> >> >
>> >> > It has not been solved yet. It's been referred to the Microsoft
>> >> > developers
>> >> > (several weeks ago) but no resolution yet.
>> >> >
>> >> > Mike
>> >> >
>> >> > "Valery M" wrote:
>> >> >
>> >> >> Mike, Russ,
>> >> >> has this problem been solved? I have the same trouble with my Agere
>> >> >> modem
>> >> >> on
>> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to
>> >> >> finish
>> >> >> successfully, but fax is not added to the list of printers. I can
>> >> >> send
>> >> >> my
>> >> >> log
>> >> >> file if needed. Please help.
>> >> >> Thanks in advance,
>> >> >> Valery.
>> >> >>
>> >> >>
>> >> >> "Mike P" wrote:
>> >> >>
>> >> >> > Here are additional details about the modem:
>> >> >> > Agere model 1456VQH-T4 (INT1)
>> >> >> > Driver version 8.31.0.0
>> >> >> > I have copied the event viewer logs to files, and I'll email
>> >> >> > these
>> >> >> > to
>> >> >> > you.
>> >> >> > There were no errors; the highest event level is a warning
>> >> >> > indicating
>> >> >> > when
>> >> >> > the fax is being installed and then deleted that all occurred
>> >> >> > during
>> >> >> > the
>> >> >> > component installation routine.
>> >> >> >
>> >> >> >
>> >> >> > "Mike P" wrote:
>> >> >> >
>> >> >> > > The modem is on the HCL. It's a Lucent Win Modem manufactured
>> >> >> > > by
>> >> >> > > Agere
>> >> >> > > Systems. I've downloaded the current driver and have also used
>> >> >> > > older
>> >> >> > > drivers
>> >> >> > > but niether make a difference in this case. I'm not at my
>> >> >> > > system
>> >> >> > > right now
>> >> >> > > but I'll check the event viewer and provide any information I
>> >> >> > > see
>> >> >> > > in
>> >> >> > > a later
>> >> >> > > post.
>> >> >> > >
>> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > >
>> >> >> > > > Also need all your modem information, whether it is on the
>> >> >> > > > Windows
>> >> >> > > > XP HCL
>> >> >> > > > list and any error messages/Event Viewer information that you
>> >> >> > > > get.
>> >> >> > > >
>> >> >> > > > --
>> >> >> > > > Russ Valentine
>> >> >> > > > [MVP-Outlook]
>> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
>> >> >> > > > > I've emailed the entire log to you; it has one installation
>> >> >> > > > > attempt to
>> >> >> > > > > keep
>> >> >> > > > > it as simple as possible.
>> >> >> > > > >
>> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > > > >
>> >> >> > > > >> Don't post it. Send it. My address is valid.
>> >> >> > > > >> --
>> >> >> > > > >> Russ Valentine
>> >> >> > > > >> [MVP-Outlook]
>> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> > > > >> message
>> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
>> >> >> > > > >> > Via email, or posted here? It's rather large. If by
>> >> >> > > > >> > email,
>> >> >> > > > >> > could you
>> >> >> > > > >> > give
>> >> >> > > > >> > me an address to send it to?
>> >> >> > > > >> >
>> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > > > >> >
>> >> >> > > > >> >> Send me the log.
>> >> >> > > > >> >> --
>> >> >> > > > >> >> Russ Valentine
>> >> >> > > > >> >> [MVP-Outlook]
>> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> > > > >> >> message
>> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
>> >> >> > > > >> >> > Here is the first error line in the log:
>> >> >> > > > >> >> > "Failed to install the services section in section
>> >> >> > > > >> >> > 'Fax.CleanInstall',
>> >> >> > > > >> >> > rc
>> >> >> > > > >> >> > =
>> >> >> > > > >> >> > 0x4b8"
>> >> >> > > > >> >> >
>> >> >> > > > >> >> > I'm unable to find any reference to the code above to
>> >> >> > > > >> >> > determine what
>> >> >> > > > >> >> > the
>> >> >> > > > >> >> > entry is trying to say. I'm guessing that this is
>> >> >> > > > >> >> > some
>> >> >> > > > >> >> > kind of
>> >> >> > > > >> >> > registry
>> >> >> > > > >> >> > problem, but as you can see the error message is less
>> >> >> > > > >> >> > than
>> >> >> > > > >> >> > specific
>> >> >> > > > >> >> > about
>> >> >> > > > >> >> > the
>> >> >> > > > >> >> > nature and location of the problem.
>> >> >> > > > >> >> >
>> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > > > >> >> >
>> >> >> > > > >> >> >> You should see where the process failed.
>> >> >> > > > >> >> >> That would determine how the problem is resolved.
>> >> >> > > > >> >> >> --
>> >> >> > > > >> >> >> Russ Valentine
>> >> >> > > > >> >> >> [MVP-Outlook]
>> >> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms>
>> >> >> > > > >> >> >> wrote
>> >> >> > > > >> >> >> in
>> >> >> > > > >> >> >> message
>> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > Hey Russ Valentine,
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > What should we see in the setup log? and
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > How is the install problem resolved?
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > Thank you in advance
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > --
>> >> >> > > > >> >> >> > greggarriaga
>> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> > > > >> >> >> > Posted via http://www.mcse.ms
>> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> > > > >> >> >> > View this thread:
>> >> >> > > > >> >> >> > http://www.mcse.ms/message1328124.html
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >>
>> >> >> > > > >> >> >>
>> >> >> > > > >> >> >>
>> >> >> > > > >> >>
>> >> >> > > > >> >>
>> >> >> > > > >> >>
>> >> >> > > > >>
>> >> >> > > > >>
>> >> >> > > > >>
>> >> >> > > >
>> >> >> > > >
>> >> >> > > >
>> >>
>> >>
>> >>
>>
>>
>>

[dssmith99]

I have the same problem as RICH904 in this thread. I tried to install fax
services through the Control Panel, Add Windows components, and get the
message the install cannot continue because it cannot find "cinfo.xml" and I
should insert the SP2 CD. I don't have the CD - installed through a
download, and from other postings I have found in other places, the SP2 CD
does not solve this problem. (I am waiting (4-6 weeks) for the CD to see if
it could help.) I directed the install to all the i386 folders, but no
success.

Thanks for any help.

"Russ Valentine [MVP-Outlook]" wrote:

> Clarify the problem to which you are referring.
> --
> Russ Valentine
> [MVP-Outlook]
> "dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
> news:E9AEB927-FDF6-4172-BEED-97E576A24CE2@microsoft.com...
> >I have the same problem with the missing cinfo.xml file. I have searched
> > every folder. Has Microsoft resolved this? I would like to be able to
> > use
> > the Windows fax service, but I am unable to install it.
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> If you have applied any Service Packs, these files may have been moved to
> >> a
> >> different folder (ServicePackFiles\i386), and you will need to direct the
> >> routine to that folder.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >>
> >> "rich904" <rich904@discussions.microsoft.com> wrote in message
> >> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
> >> >I tried tonight to install the fax component, and ran into a refusal to
> >> > install completely due to being unable to find a file. The one I am
> >> > hanging
> >> > up on is cinfo.dll. I've searched everywhere for it. I figured I must
> >> > have
> >> > deleted some of the installation files from the sp2 upgrade, so I just
> >> > re-downloaded the entire file, and did a re-install. Still getting the
> >> > same
> >> > message, even though I have touched nothing since the sp2 installation
> >> > a
> >> > few
> >> > minutes ago. Looks like this ahas been a problem for folks for some
> >> > time
> >> > now.
> >> > Hope Microsoft will address it soon! I'll stay tuned!
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> I've sent the information to the developers that you both of you
> >> >> provided.
> >> >> I'm still waiting to hear as well. I know they just moved their
> >> >> offices.
> >> >> Maybe I should try to fax them... nah, it'd never work.
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
> >> >> > Valery,
> >> >> >
> >> >> > It has not been solved yet. It's been referred to the Microsoft
> >> >> > developers
> >> >> > (several weeks ago) but no resolution yet.
> >> >> >
> >> >> > Mike
> >> >> >
> >> >> > "Valery M" wrote:
> >> >> >
> >> >> >> Mike, Russ,
> >> >> >> has this problem been solved? I have the same trouble with my Agere
> >> >> >> modem
> >> >> >> on
> >> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to
> >> >> >> finish
> >> >> >> successfully, but fax is not added to the list of printers. I can
> >> >> >> send
> >> >> >> my
> >> >> >> log
> >> >> >> file if needed. Please help.
> >> >> >> Thanks in advance,
> >> >> >> Valery.
> >> >> >>
> >> >> >>
> >> >> >> "Mike P" wrote:
> >> >> >>
> >> >> >> > Here are additional details about the modem:
> >> >> >> > Agere model 1456VQH-T4 (INT1)
> >> >> >> > Driver version 8.31.0.0
> >> >> >> > I have copied the event viewer logs to files, and I'll email
> >> >> >> > these
> >> >> >> > to
> >> >> >> > you.
> >> >> >> > There were no errors; the highest event level is a warning
> >> >> >> > indicating
> >> >> >> > when
> >> >> >> > the fax is being installed and then deleted that all occurred
> >> >> >> > during
> >> >> >> > the
> >> >> >> > component installation routine.
> >> >> >> >
> >> >> >> >
> >> >> >> > "Mike P" wrote:
> >> >> >> >
> >> >> >> > > The modem is on the HCL. It's a Lucent Win Modem manufactured
> >> >> >> > > by
> >> >> >> > > Agere
> >> >> >> > > Systems. I've downloaded the current driver and have also used
> >> >> >> > > older
> >> >> >> > > drivers
> >> >> >> > > but niether make a difference in this case. I'm not at my
> >> >> >> > > system
> >> >> >> > > right now
> >> >> >> > > but I'll check the event viewer and provide any information I
> >> >> >> > > see
> >> >> >> > > in
> >> >> >> > > a later
> >> >> >> > > post.
> >> >> >> > >
> >> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> > >
> >> >> >> > > > Also need all your modem information, whether it is on the
> >> >> >> > > > Windows
> >> >> >> > > > XP HCL
> >> >> >> > > > list and any error messages/Event Viewer information that you
> >> >> >> > > > get.
> >> >> >> > > >
> >> >> >> > > > --
> >> >> >> > > > Russ Valentine
> >> >> >> > > > [MVP-Outlook]
> >> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
> >> >> >> > > > > I've emailed the entire log to you; it has one installation
> >> >> >> > > > > attempt to
> >> >> >> > > > > keep
> >> >> >> > > > > it as simple as possible.
> >> >> >> > > > >
> >> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> > > > >
> >> >> >> > > > >> Don't post it. Send it. My address is valid.
> >> >> >> > > > >> --
> >> >> >> > > > >> Russ Valentine
> >> >> >> > > > >> [MVP-Outlook]
> >> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
> >> >> >> > > > >> message
> >> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
> >> >> >> > > > >> > Via email, or posted here? It's rather large. If by
> >> >> >> > > > >> > email,
> >> >> >> > > > >> > could you
> >> >> >> > > > >> > give
> >> >> >> > > > >> > me an address to send it to?
> >> >> >> > > > >> >
> >> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> > > > >> >
> >> >> >> > > > >> >> Send me the log.
> >> >> >> > > > >> >> --
> >> >> >> > > > >> >> Russ Valentine
> >> >> >> > > > >> >> [MVP-Outlook]
> >> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
> >> >> >> > > > >> >> message
> >> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
> >> >> >> > > > >> >> > Here is the first error line in the log:
> >> >> >> > > > >> >> > "Failed to install the services section in section
> >> >> >> > > > >> >> > 'Fax.CleanInstall',
> >> >> >> > > > >> >> > rc
> >> >> >> > > > >> >> > =
> >> >> >> > > > >> >> > 0x4b8"
> >> >> >> > > > >> >> >
> >> >> >> > > > >> >> > I'm unable to find any reference to the code above to
> >> >> >> > > > >> >> > determine what
> >> >> >> > > > >> >> > the
> >> >> >> > > > >> >> > entry is trying to say. I'm guessing that this is
> >> >> >> > > > >> >> > some
> >> >> >> > > > >> >> > kind of
> >> >> >> > > > >> >> > registry
> >> >> >> > > > >> >> > problem, but as you can see the error message is less
> >> >> >> > > > >> >> > than
> >> >> >> > > > >> >> > specific
> >> >> >> > > > >> >> > about
> >> >> >> > > > >> >> > the
> >> >> >> > > > >> >> > nature and location of the problem.
> >> >> >> > > > >> >> >
> >> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> > > > >> >> >
> >> >> >> > > > >> >> >> You should see where the process failed.
> >> >> >> > > > >> >> >> That would determine how the problem is resolved.
> >> >> >> > > > >> >> >> --
> >> >> >> > > > >> >> >> Russ Valentine
> >> >> >> > > > >> >> >> [MVP-Outlook]
> >> >> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms>
> >> >> >> > > > >> >> >> wrote
> >> >> >> > > > >> >> >> in
> >> >> >> > > > >> >> >> message
> >> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> > Hey Russ Valentine,
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> > What should we see in the setup log? and
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> > How is the install problem resolved?
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> > Thank you in advance
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >> > --
> >> >> >> > > > >> >> >> > greggarriaga
> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
> >> >> >> > > > >> >> >> > Posted via http://www.mcse.ms
> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
> >> >> >> > > > >> >> >> > View this thread:
> >> >> >> > > > >> >> >> > http://www.mcse.ms/message1328124.html
> >> >> >> > > > >> >> >> >
> >> >> >> > > > >> >> >>
> >> >> >> > > > >> >> >>
> >> >> >> > > > >> >> >>
> >> >> >> > > > >> >>
> >> >> >> > > > >> >>
> >> >> >> > > > >> >>
> >> >> >> > > > >>
> >> >> >> > > > >>
> >> >> >> > > > >>
> >> >> >> > > >
> >> >> >> > > >
> >> >> >> > > >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

[Russ Valentine [MVP-Outlook]]

I don't see that one in this thread. Must be older than 2 months.
It's not the problem we were working with in the latter part of the thread.
Unfortunately, most of these problems are with the Windows Installer over
which the fax developers have no control.
--
Russ Valentine
[MVP-Outlook]
"dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
news:67981C12-D9EE-48F9-9F66-DA41EEE1180D@microsoft.com...
>I have the same problem as RICH904 in this thread. I tried to install fax
> services through the Control Panel, Add Windows components, and get the
> message the install cannot continue because it cannot find "cinfo.xml" and
> I
> should insert the SP2 CD. I don't have the CD - installed through a
> download, and from other postings I have found in other places, the SP2 CD
> does not solve this problem. (I am waiting (4-6 weeks) for the CD to see
> if
> it could help.) I directed the install to all the i386 folders, but no
> success.
>
> Thanks for any help.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Clarify the problem to which you are referring.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
>> news:E9AEB927-FDF6-4172-BEED-97E576A24CE2@microsoft.com...
>> >I have the same problem with the missing cinfo.xml file. I have
>> >searched
>> > every folder. Has Microsoft resolved this? I would like to be able
>> > to
>> > use
>> > the Windows fax service, but I am unable to install it.
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> If you have applied any Service Packs, these files may have been moved
>> >> to
>> >> a
>> >> different folder (ServicePackFiles\i386), and you will need to direct
>> >> the
>> >> routine to that folder.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >>
>> >> "rich904" <rich904@discussions.microsoft.com> wrote in message
>> >> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
>> >> >I tried tonight to install the fax component, and ran into a refusal
>> >> >to
>> >> > install completely due to being unable to find a file. The one I am
>> >> > hanging
>> >> > up on is cinfo.dll. I've searched everywhere for it. I figured I
>> >> > must
>> >> > have
>> >> > deleted some of the installation files from the sp2 upgrade, so I
>> >> > just
>> >> > re-downloaded the entire file, and did a re-install. Still getting
>> >> > the
>> >> > same
>> >> > message, even though I have touched nothing since the sp2
>> >> > installation
>> >> > a
>> >> > few
>> >> > minutes ago. Looks like this ahas been a problem for folks for some
>> >> > time
>> >> > now.
>> >> > Hope Microsoft will address it soon! I'll stay tuned!
>> >> >
>> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >
>> >> >> I've sent the information to the developers that you both of you
>> >> >> provided.
>> >> >> I'm still waiting to hear as well. I know they just moved their
>> >> >> offices.
>> >> >> Maybe I should try to fax them... nah, it'd never work.
>> >> >> --
>> >> >> Russ Valentine
>> >> >> [MVP-Outlook]
>> >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
>> >> >> > Valery,
>> >> >> >
>> >> >> > It has not been solved yet. It's been referred to the Microsoft
>> >> >> > developers
>> >> >> > (several weeks ago) but no resolution yet.
>> >> >> >
>> >> >> > Mike
>> >> >> >
>> >> >> > "Valery M" wrote:
>> >> >> >
>> >> >> >> Mike, Russ,
>> >> >> >> has this problem been solved? I have the same trouble with my
>> >> >> >> Agere
>> >> >> >> modem
>> >> >> >> on
>> >> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to
>> >> >> >> finish
>> >> >> >> successfully, but fax is not added to the list of printers. I
>> >> >> >> can
>> >> >> >> send
>> >> >> >> my
>> >> >> >> log
>> >> >> >> file if needed. Please help.
>> >> >> >> Thanks in advance,
>> >> >> >> Valery.
>> >> >> >>
>> >> >> >>
>> >> >> >> "Mike P" wrote:
>> >> >> >>
>> >> >> >> > Here are additional details about the modem:
>> >> >> >> > Agere model 1456VQH-T4 (INT1)
>> >> >> >> > Driver version 8.31.0.0
>> >> >> >> > I have copied the event viewer logs to files, and I'll email
>> >> >> >> > these
>> >> >> >> > to
>> >> >> >> > you.
>> >> >> >> > There were no errors; the highest event level is a warning
>> >> >> >> > indicating
>> >> >> >> > when
>> >> >> >> > the fax is being installed and then deleted that all occurred
>> >> >> >> > during
>> >> >> >> > the
>> >> >> >> > component installation routine.
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "Mike P" wrote:
>> >> >> >> >
>> >> >> >> > > The modem is on the HCL. It's a Lucent Win Modem
>> >> >> >> > > manufactured
>> >> >> >> > > by
>> >> >> >> > > Agere
>> >> >> >> > > Systems. I've downloaded the current driver and have also
>> >> >> >> > > used
>> >> >> >> > > older
>> >> >> >> > > drivers
>> >> >> >> > > but niether make a difference in this case. I'm not at my
>> >> >> >> > > system
>> >> >> >> > > right now
>> >> >> >> > > but I'll check the event viewer and provide any information
>> >> >> >> > > I
>> >> >> >> > > see
>> >> >> >> > > in
>> >> >> >> > > a later
>> >> >> >> > > post.
>> >> >> >> > >
>> >> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> > >
>> >> >> >> > > > Also need all your modem information, whether it is on the
>> >> >> >> > > > Windows
>> >> >> >> > > > XP HCL
>> >> >> >> > > > list and any error messages/Event Viewer information that
>> >> >> >> > > > you
>> >> >> >> > > > get.
>> >> >> >> > > >
>> >> >> >> > > > --
>> >> >> >> > > > Russ Valentine
>> >> >> >> > > > [MVP-Outlook]
>> >> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> >> > > > message
>> >> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
>> >> >> >> > > > > I've emailed the entire log to you; it has one
>> >> >> >> > > > > installation
>> >> >> >> > > > > attempt to
>> >> >> >> > > > > keep
>> >> >> >> > > > > it as simple as possible.
>> >> >> >> > > > >
>> >> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> > > > >
>> >> >> >> > > > >> Don't post it. Send it. My address is valid.
>> >> >> >> > > > >> --
>> >> >> >> > > > >> Russ Valentine
>> >> >> >> > > > >> [MVP-Outlook]
>> >> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> >> > > > >> message
>> >> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
>> >> >> >> > > > >> > Via email, or posted here? It's rather large. If by
>> >> >> >> > > > >> > email,
>> >> >> >> > > > >> > could you
>> >> >> >> > > > >> > give
>> >> >> >> > > > >> > me an address to send it to?
>> >> >> >> > > > >> >
>> >> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> > > > >> >
>> >> >> >> > > > >> >> Send me the log.
>> >> >> >> > > > >> >> --
>> >> >> >> > > > >> >> Russ Valentine
>> >> >> >> > > > >> >> [MVP-Outlook]
>> >> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> >> > > > >> >> message
>> >> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
>> >> >> >> > > > >> >> > Here is the first error line in the log:
>> >> >> >> > > > >> >> > "Failed to install the services section in section
>> >> >> >> > > > >> >> > 'Fax.CleanInstall',
>> >> >> >> > > > >> >> > rc
>> >> >> >> > > > >> >> > =
>> >> >> >> > > > >> >> > 0x4b8"
>> >> >> >> > > > >> >> >
>> >> >> >> > > > >> >> > I'm unable to find any reference to the code above
>> >> >> >> > > > >> >> > to
>> >> >> >> > > > >> >> > determine what
>> >> >> >> > > > >> >> > the
>> >> >> >> > > > >> >> > entry is trying to say. I'm guessing that this is
>> >> >> >> > > > >> >> > some
>> >> >> >> > > > >> >> > kind of
>> >> >> >> > > > >> >> > registry
>> >> >> >> > > > >> >> > problem, but as you can see the error message is
>> >> >> >> > > > >> >> > less
>> >> >> >> > > > >> >> > than
>> >> >> >> > > > >> >> > specific
>> >> >> >> > > > >> >> > about
>> >> >> >> > > > >> >> > the
>> >> >> >> > > > >> >> > nature and location of the problem.
>> >> >> >> > > > >> >> >
>> >> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> > > > >> >> >
>> >> >> >> > > > >> >> >> You should see where the process failed.
>> >> >> >> > > > >> >> >> That would determine how the problem is resolved.
>> >> >> >> > > > >> >> >> --
>> >> >> >> > > > >> >> >> Russ Valentine
>> >> >> >> > > > >> >> >> [MVP-Outlook]
>> >> >> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms>
>> >> >> >> > > > >> >> >> wrote
>> >> >> >> > > > >> >> >> in
>> >> >> >> > > > >> >> >> message
>> >> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> > Hey Russ Valentine,
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> > What should we see in the setup log? and
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> > How is the install problem resolved?
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> > Thank you in advance
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >> > --
>> >> >> >> > > > >> >> >> > greggarriaga
>> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> >> > > > >> >> >> > Posted via http://www.mcse.ms
>> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> >> > > > >> >> >> > View this thread:
>> >> >> >> > > > >> >> >> > http://www.mcse.ms/message1328124.html
>> >> >> >> > > > >> >> >> >
>> >> >> >> > > > >> >> >>
>> >> >> >> > > > >> >> >>
>> >> >> >> > > > >> >> >>
>> >> >> >> > > > >> >>
>> >> >> >> > > > >> >>
>> >> >> >> > > > >> >>
>> >> >> >> > > > >>
>> >> >> >> > > > >>
>> >> >> >> > > > >>
>> >> >> >> > > >
>> >> >> >> > > >
>> >> >> >> > > >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

[dssmith99]

Yes, it is older than 2 months, and the postings just ended. It doesn't look
like it was ever resolved - maybe everyone gave up, or the fax developers
sent a private reply.

Here's the history.

I tried tonight to install the fax component, and ran into a refusal to
install completely due to being unable to find a file. The one I am hanging
up on is cinfo.dll. I've searched everywhere for it. I figured I must have
deleted some of the installation files from the sp2 upgrade, so I just
re-downloaded the entire file, and did a re-install. Still getting the same
message, even though I have touched nothing since the sp2 installation a few
minutes ago. Looks like this ahas been a problem for folks for some time now.
Hope Microsoft will address it soon! I'll stay tuned!

"Russ Valentine [MVP-Outlook]" wrote:

> I've sent the information to the developers that you both of you provided.
> I'm still waiting to hear as well. I know they just moved their offices.
> Maybe I should try to fax them... nah, it'd never work.
> --
> Russ Valentine
> [MVP-Outlook]
> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
> > Valery,
> >
> > It has not been solved yet. It's been referred to the Microsoft
> > developers
> > (several weeks ago) but no resolution yet.
> >
> > Mike
> >
> > "Valery M" wrote:
> >
> >> Mike, Russ,
> >> has this problem been solved? I have the same trouble with my Agere modem
> >> on
> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish
> >> successfully, but fax is not added to the list of printers. I can send my
> >> log
> >> file if needed. Please help.
> >> Thanks in advance,
> >> Valery.
> >>
> >>
> >> "Mike P" wrote:
> >>
> >> > Here are additional details about the modem:
> >> > Agere model 1456VQH-T4 (INT1)
> >> > Driver version 8.31.0.0
> >> > I have copied the event viewer logs to files, and I'll email these to
> >> > you.
> >> > There were no errors; the highest event level is a warning indicating
> >> > when
> >> > the fax is being installed and then deleted that all occurred during
> >> > the
> >> > component installation routine.
> >> >
> >> >
> >> > "Mike P" wrote:
> >> >
> >> > > The modem is on the HCL. It's a Lucent Win Modem manufactured by
> >> > > Agere
> >> > > Systems. I've downloaded the current driver and have also used older
> >> > > drivers
> >> > > but niether make a difference in this case. I'm not at my system
> >> > > right now
> >> > > but I'll check the event viewer and provide any information I see in
> >> > > a later
> >> > > post.
> >> > >
> >> > > "Russ Valentine [MVP-Outlook]" wrote:
> >> > >
> >> > > > Also need all your modem information, whether it is on the Windows
> >> > > > XP HCL
> >> > > > list and any error messages/Event Viewer information that you get.
> >> > > >
> >> > > > --
> >> > > > Russ Valentine
> >> > > > [MVP-Outlook]
> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
> >> > > > > I've emailed the entire log to you; it has one installation
> >> > > > > attempt to
> >> > > > > keep
> >> > > > > it as simple as possible.
> >> > > > >
> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
> >> > > > >
> >> > > > >> Don't post it. Send it. My address is valid.
> >> > > > >> --
> >> > > > >> Russ Valentine
> >> > > > >> [MVP-Outlook]
> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
> >> > > > >> > Via email, or posted here? It's rather large. If by email,
> >> > > > >> > could you
> >> > > > >> > give
> >> > > > >> > me an address to send it to?
> >> > > > >> >
> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> > > > >> >
> >> > > > >> >> Send me the log.
> >> > > > >> >> --
> >> > > > >> >> Russ Valentine
> >> > > > >> >> [MVP-Outlook]
> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
> >> > > > >> >> > Here is the first error line in the log:
> >> > > > >> >> > "Failed to install the services section in section
> >> > > > >> >> > 'Fax.CleanInstall',
> >> > > > >> >> > rc
> >> > > > >> >> > =
> >> > > > >> >> > 0x4b8"
> >> > > > >> >> >
> >> > > > >> >> > I'm unable to find any reference to the code above to
> >> > > > >> >> > determine what
> >> > > > >> >> > the
> >> > > > >> >> > entry is trying to say. I'm guessing that this is some
> >> > > > >> >> > kind of
> >> > > > >> >> > registry
> >> > > > >> >> > problem, but as you can see the error message is less than
> >> > > > >> >> > specific
> >> > > > >> >> > about
> >> > > > >> >> > the
> >> > > > >> >> > nature and location of the problem.
> >> > > > >> >> >
> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> > > > >> >> >
> >> > > > >> >> >> You should see where the process failed.
> >> > > > >> >> >> That would determine how the problem is resolved.
> >> > > > >> >> >> --
> >> > > > >> >> >> Russ Valentine
> >> > > > >> >> >> [MVP-Outlook]
> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms> wrote in
> >> > > > >> >> >> message
> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
> >> > > > >> >> >> >
> >> > > > >> >> >> > Hey Russ Valentine,
> >> > > > >> >> >> >
> >> > > > >> >> >> > What should we see in the setup log? and
> >> > > > >> >> >> >
> >> > > > >> >> >> > How is the install problem resolved?
> >> > > > >> >> >> >
> >> > > > >> >> >> > Thank you in advance
> >> > > > >> >> >> >
> >> > > > >> >> >> >
> >> > > > >> >> >> >
> >> > > > >> >> >> > --
> >> > > > >> >> >> > greggarriaga





"Russ Valentine [MVP-Outlook]" wrote:

> I don't see that one in this thread. Must be older than 2 months.
> It's not the problem we were working with in the latter part of the thread.
> Unfortunately, most of these problems are with the Windows Installer over
> which the fax developers have no control.
> --
> Russ Valentine
> [MVP-Outlook]
> "dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
> news:67981C12-D9EE-48F9-9F66-DA41EEE1180D@microsoft.com...
> >I have the same problem as RICH904 in this thread. I tried to install fax
> > services through the Control Panel, Add Windows components, and get the
> > message the install cannot continue because it cannot find "cinfo.xml" and
> > I
> > should insert the SP2 CD. I don't have the CD - installed through a
> > download, and from other postings I have found in other places, the SP2 CD
> > does not solve this problem. (I am waiting (4-6 weeks) for the CD to see
> > if
> > it could help.) I directed the install to all the i386 folders, but no
> > success.
> >
> > Thanks for any help.
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Clarify the problem to which you are referring.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
> >> news:E9AEB927-FDF6-4172-BEED-97E576A24CE2@microsoft.com...
> >> >I have the same problem with the missing cinfo.xml file. I have
> >> >searched
> >> > every folder. Has Microsoft resolved this? I would like to be able
> >> > to
> >> > use
> >> > the Windows fax service, but I am unable to install it.
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> If you have applied any Service Packs, these files may have been moved
> >> >> to
> >> >> a
> >> >> different folder (ServicePackFiles\i386), and you will need to direct
> >> >> the
> >> >> routine to that folder.
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >>
> >> >> "rich904" <rich904@discussions.microsoft.com> wrote in message
> >> >> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
> >> >> >I tried tonight to install the fax component, and ran into a refusal
> >> >> >to
> >> >> > install completely due to being unable to find a file. The one I am
> >> >> > hanging
> >> >> > up on is cinfo.dll. I've searched everywhere for it. I figured I
> >> >> > must
> >> >> > have
> >> >> > deleted some of the installation files from the sp2 upgrade, so I
> >> >> > just
> >> >> > re-downloaded the entire file, and did a re-install. Still getting
> >> >> > the
> >> >> > same
> >> >> > message, even though I have touched nothing since the sp2
> >> >> > installation
> >> >> > a
> >> >> > few
> >> >> > minutes ago. Looks like this ahas been a problem for folks for some
> >> >> > time
> >> >> > now.
> >> >> > Hope Microsoft will address it soon! I'll stay tuned!
> >> >> >
> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >
> >> >> >> I've sent the information to the developers that you both of you
> >> >> >> provided.
> >> >> >> I'm still waiting to hear as well. I know they just moved their
> >> >> >> offices.
> >> >> >> Maybe I should try to fax them... nah, it'd never work.
> >> >> >> --
> >> >> >> Russ Valentine
> >> >> >> [MVP-Outlook]
> >> >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
> >> >> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
> >> >> >> > Valery,
> >> >> >> >
> >> >> >> > It has not been solved yet. It's been referred to the Microsoft
> >> >> >> > developers
> >> >> >> > (several weeks ago) but no resolution yet.
> >> >> >> >
> >> >> >> > Mike
> >> >> >> >
> >> >> >> > "Valery M" wrote:
> >> >> >> >
> >> >> >> >> Mike, Russ,
> >> >> >> >> has this problem been solved? I have the same trouble with my
> >> >> >> >> Agere
> >> >> >> >> modem
> >> >> >> >> on
> >> >> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to
> >> >> >> >> finish
> >> >> >> >> successfully, but fax is not added to the list of printers. I
> >> >> >> >> can
> >> >> >> >> send
> >> >> >> >> my
> >> >> >> >> log
> >> >> >> >> file if needed. Please help.
> >> >> >> >> Thanks in advance,
> >> >> >> >> Valery.
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> "Mike P" wrote:
> >> >> >> >>
> >> >> >> >> > Here are additional details about the modem:
> >> >> >> >> > Agere model 1456VQH-T4 (INT1)
> >> >> >> >> > Driver version 8.31.0.0
> >> >> >> >> > I have copied the event viewer logs to files, and I'll email
> >> >> >> >> > these
> >> >> >> >> > to
> >> >> >> >> > you.
> >> >> >> >> > There were no errors; the highest event level is a warning
> >> >> >> >> > indicating
> >> >> >> >> > when
> >> >> >> >> > the fax is being installed and then deleted that all occurred
> >> >> >> >> > during
> >> >> >> >> > the
> >> >> >> >> > component installation routine.
> >> >> >> >> >
> >> >> >> >> >
> >> >> >> >> > "Mike P" wrote:
> >> >> >> >> >
> >> >> >> >> > > The modem is on the HCL. It's a Lucent Win Modem
> >> >> >> >> > > manufactured
> >> >> >> >> > > by
> >> >> >> >> > > Agere
> >> >> >> >> > > Systems. I've downloaded the current driver and have also
> >> >> >> >> > > used
> >> >> >> >> > > older
> >> >> >> >> > > drivers
> >> >> >> >> > > but niether make a difference in this case. I'm not at my
> >> >> >> >> > > system
> >> >> >> >> > > right now
> >> >> >> >> > > but I'll check the event viewer and provide any information
> >> >> >> >> > > I
> >> >> >> >> > > see
> >> >> >> >> > > in
> >> >> >> >> > > a later
> >> >> >> >> > > post.
> >> >> >> >> > >
> >> >> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >> > >
> >> >> >> >> > > > Also need all your modem information, whether it is on the
> >> >> >> >> > > > Windows
> >> >> >> >> > > > XP HCL
> >> >> >> >> > > > list and any error messages/Event Viewer information that
> >> >> >> >> > > > you
> >> >> >> >> > > > get.
> >> >> >> >> > > >
> >> >> >> >> > > > --
> >> >> >> >> > > > Russ Valentine
> >> >> >> >> > > > [MVP-Outlook]
> >> >> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in
> >> >> >> >> > > > message
> >> >> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
> >> >> >> >> > > > > I've emailed the entire log to you; it has one
> >> >> >> >> > > > > installation
> >> >> >> >> > > > > attempt to
> >> >> >> >> > > > > keep
> >> >> >> >> > > > > it as simple as possible.
> >> >> >> >> > > > >
> >> >> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >> > > > >
> >> >> >> >> > > > >> Don't post it. Send it. My address is valid.
> >> >> >> >> > > > >> --
> >> >> >> >> > > > >> Russ Valentine
> >> >> >> >> > > > >> [MVP-Outlook]
> >> >> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
> >> >> >> >> > > > >> message
> >> >> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
> >> >> >> >> > > > >> > Via email, or posted here? It's rather large. If by
> >> >> >> >> > > > >> > email,
> >> >> >> >> > > > >> > could you
> >> >> >> >> > > > >> > give
> >> >> >> >> > > > >> > me an address to send it to?
> >> >> >> >> > > > >> >
> >> >> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >> > > > >> >
> >> >> >> >> > > > >> >> Send me the log.
> >> >> >> >> > > > >> >> --
> >> >> >> >> > > > >> >> Russ Valentine
> >> >> >> >> > > > >> >> [MVP-Outlook]
> >> >> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
> >> >> >> >> > > > >> >> message
> >> >> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
> >> >> >> >> > > > >> >> > Here is the first error line in the log:
> >> >> >> >> > > > >> >> > "Failed to install the services section in section
> >> >> >> >> > > > >> >> > 'Fax.CleanInstall',
> >> >> >> >> > > > >> >> > rc
> >> >> >> >> > > > >> >> > =
> >> >> >> >> > > > >> >> > 0x4b8"
> >> >> >> >> > > > >> >> >
> >> >> >> >> > > > >> >> > I'm unable to find any reference to the code above
> >> >> >> >> > > > >> >> > to
> >> >> >> >> > > > >> >> > determine what
> >> >> >> >> > > > >> >> > the
> >> >> >> >> > > > >> >> > entry is trying to say. I'm guessing that this is
> >> >> >> >> > > > >> >> > some
> >> >> >> >> > > > >> >> > kind of
> >> >> >> >> > > > >> >> > registry
> >> >> >> >> > > > >> >> > problem, but as you can see the error message is
> >> >> >> >> > > > >> >> > less
> >> >> >> >> > > > >> >> > than
> >> >> >> >> > > > >> >> > specific
> >> >> >> >> > > > >> >> > about
> >> >> >> >> > > > >> >> > the
> >> >> >> >> > > > >> >> > nature and location of the problem.
> >> >> >> >> > > > >> >> >
> >> >> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >> > > > >> >> >
> >> >> >> >> > > > >> >> >> You should see where the process failed.
> >> >> >> >> > > > >> >> >> That would determine how the problem is resolved.
> >> >> >> >> > > > >> >> >> --
> >> >> >> >> > > > >> >> >> Russ Valentine
> >> >> >> >> > > > >> >> >> [MVP-Outlook]
> >> >> >> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms>
> >> >> >> >> > > > >> >> >> wrote
> >> >> >> >> > > > >> >> >> in
> >> >> >> >> > > > >> >> >> message
> >> >> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> > Hey Russ Valentine,
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> > What should we see in the setup log? and
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> > How is the install problem resolved?
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> > Thank you in advance
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >> > --
> >> >> >> >> > > > >> >> >> > greggarriaga
> >> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
> >> >> >> >> > > > >> >> >> > Posted via http://www.mcse.ms
> >> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
> >> >> >> >> > > > >> >> >> > View this thread:
> >> >> >> >> > > > >> >> >> > http://www.mcse.ms/message1328124.html
> >> >> >> >> > > > >> >> >> >
> >> >> >> >> > > > >> >> >>
> >> >> >> >> > > > >> >> >>
> >> >> >> >> > > > >> >> >>
> >> >> >> >> > > > >> >>
> >> >> >> >> > > > >> >>
> >> >> >> >> > > > >> >>
> >> >> >> >> > > > >>
> >> >> >> >> > > > >>
> >> >> >> >> > > > >>
> >> >> >> >> > > >
> >> >> >> >> > > >
> >> >> >> >> > > >
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

[Russ Valentine [MVP-Outlook]]

Not for this one.
The fax developers have an unsupported workaround for the issue where the
Fax printer is not accessible after installing Fax after SP2 (where the
installation occurs without error messages).
The place to investigate this is in one of the desktop installation groups
as this is a Windows Installer issue. The Fax developers will not be able to
solve it.
--
Russ Valentine
[MVP-Outlook]
"dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
news:114C6ACC-B727-4AAD-ACAA-3DE963681C73@microsoft.com...[color=blue]
> Yes, it is older than 2 months, and the postings just ended. It doesn't
> look
> like it was ever resolved - maybe everyone gave up, or the fax developers
> sent a private reply.
>
> Here's the history.
>
> I tried tonight to install the fax component, and ran into a refusal to
> install completely due to being unable to find a file. The one I am
> hanging
> up on is cinfo.dll. I've searched everywhere for it. I figured I must have
> deleted some of the installation files from the sp2 upgrade, so I just
> re-downloaded the entire file, and did a re-install. Still getting the
> same
> message, even though I have touched nothing since the sp2 installation a
> few
> minutes ago. Looks like this ahas been a problem for folks for some time
> now.
> Hope Microsoft will address it soon! I'll stay tuned!
>
> "Russ Valentine [MVP-Outlook]" wrote:
>[color=green]
>> I've sent the information to the developers that you both of you
>> provided.
>> I'm still waiting to hear as well. I know they just moved their offices.
>> Maybe I should try to fax them... nah, it'd never work.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...[color=darkred]
>> > Valery,
>> >
>> > It has not been solved yet. It's been referred to the Microsoft
>> > developers
>> > (several weeks ago) but no resolution yet.
>> >
>> > Mike
>> >
>> > "Valery M" wrote:
>> >
>> >> Mike, Russ,
>> >> has this problem been solved? I have the same trouble with my Agere
>> >> modem
>> >> on
>> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to finish
>> >> successfully, but fax is not added to the list of printers. I can send
>> >> my
>> >> log
>> >> file if needed. Please help.
>> >> Thanks in advance,
>> >> Valery.
>> >>
>> >>
>> >> "Mike P" wrote:
>> >>
>> >> > Here are additional details about the modem:
>> >> > Agere model 1456VQH-T4 (INT1)
>> >> > Driver version 8.31.0.0
>> >> > I have copied the event viewer logs to files, and I'll email these
>> >> > to
>> >> > you.
>> >> > There were no errors; the highest event level is a warning
>> >> > indicating
>> >> > when
>> >> > the fax is being installed and then deleted that all occurred during
>> >> > the
>> >> > component installation routine.
>> >> >
>> >> >
>> >> > "Mike P" wrote:
>> >> >
>> >> > > The modem is on the HCL. It's a Lucent Win Modem manufactured by
>> >> > > Agere
>> >> > > Systems. I've downloaded the current driver and have also used
>> >> > > older
>> >> > > drivers
>> >> > > but niether make a difference in this case. I'm not at my system
>> >> > > right now
>> >> > > but I'll check the event viewer and provide any information I see
>> >> > > in
>> >> > > a later
>> >> > > post.
>> >> > >
>> >> > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> > >
>> >> > > > Also need all your modem information, whether it is on the
>> >> > > > Windows
>> >> > > > XP HCL
>> >> > > > list and any error messages/Event Viewer information that you
>> >> > > > get.
>> >> > > >
>> >> > > > --
>> >> > > > Russ Valentine
>> >> > > > [MVP-Outlook]
>> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
>> >> > > > > I've emailed the entire log to you; it has one installation
>> >> > > > > attempt to
>> >> > > > > keep
>> >> > > > > it as simple as possible.
>> >> > > > >
>> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> > > > >
>> >> > > > >> Don't post it. Send it. My address is valid.
>> >> > > > >> --
>> >> > > > >> Russ Valentine
>> >> > > > >> [MVP-Outlook]
>> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
>> >> > > > >> > Via email, or posted here? It's rather large. If by
>> >> > > > >> > email,
>> >> > > > >> > could you
>> >> > > > >> > give
>> >> > > > >> > me an address to send it to?
>> >> > > > >> >
>> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> > > > >> >
>> >> > > > >> >> Send me the log.
>> >> > > > >> >> --
>> >> > > > >> >> Russ Valentine
>> >> > > > >> >> [MVP-Outlook]
>> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> > > > >> >> message
>> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
>> >> > > > >> >> > Here is the first error line in the log:
>> >> > > > >> >> > "Failed to install the services section in section
>> >> > > > >> >> > 'Fax.CleanInstall',
>> >> > > > >> >> > rc
>> >> > > > >> >> > =
>> >> > > > >> >> > 0x4b8"
>> >> > > > >> >> >
>> >> > > > >> >> > I'm unable to find any reference to the code above to
>> >> > > > >> >> > determine what
>> >> > > > >> >> > the
>> >> > > > >> >> > entry is trying to say. I'm guessing that this is some
>> >> > > > >> >> > kind of
>> >> > > > >> >> > registry
>> >> > > > >> >> > problem, but as you can see the error message is less
>> >> > > > >> >> > than
>> >> > > > >> >> > specific
>> >> > > > >> >> > about
>> >> > > > >> >> > the
>> >> > > > >> >> > nature and location of the problem.
>> >> > > > >> >> >
>> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> > > > >> >> >
>> >> > > > >> >> >> You should see where the process failed.
>> >> > > > >> >> >> That would determine how the problem is resolved.
>> >> > > > >> >> >> --
>> >> > > > >> >> >> Russ Valentine
>> >> > > > >> >> >> [MVP-Outlook]
>> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms> wrote
>> >> > > > >> >> >> in
>> >> > > > >> >> >> message
>> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
>> >> > > > >> >> >> >
>> >> > > > >> >> >> > Hey Russ Valentine,
>> >> > > > >> >> >> >
>> >> > > > >> >> >> > What should we see in the setup log? and
>> >> > > > >> >> >> >
>> >> > > > >> >> >> > How is the install problem resolved?
>> >> > > > >> >> >> >
>> >> > > > >> >> >> > Thank you in advance
>> >> > > > >> >> >> >
>> >> > > > >> >> >> >
>> >> > > > >> >> >> >
>> >> > > > >> >> >> > --
>> >> > > > >> >> >> > greggarriaga[/color][/color]
>
>
>
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>[color=green]
>> I don't see that one in this thread. Must be older than 2 months.
>> It's not the problem we were working with in the latter part of the
>> thread.
>> Unfortunately, most of these problems are with the Windows Installer over
>> which the fax developers have no control.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
>> news:67981C12-D9EE-48F9-9F66-DA41EEE1180D@microsoft.com...[color=darkred]
>> >I have the same problem as RICH904 in this thread. I tried to install
>> >fax
>> > services through the Control Panel, Add Windows components, and get the
>> > message the install cannot continue because it cannot find "cinfo.xml"
>> > and
>> > I
>> > should insert the SP2 CD. I don't have the CD - installed through a
>> > download, and from other postings I have found in other places, the SP2
>> > CD
>> > does not solve this problem. (I am waiting (4-6 weeks) for the CD to
>> > see
>> > if
>> > it could help.) I directed the install to all the i386 folders, but no
>> > success.
>> >
>> > Thanks for any help.
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Clarify the problem to which you are referring.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
>> >> news:E9AEB927-FDF6-4172-BEED-97E576A24CE2@microsoft.com...
>> >> >I have the same problem with the missing cinfo.xml file. I have
>> >> >searched
>> >> > every folder. Has Microsoft resolved this? I would like to be
>> >> > able
>> >> > to
>> >> > use
>> >> > the Windows fax service, but I am unable to install it.
>> >> >
>> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >
>> >> >> If you have applied any Service Packs, these files may have been
>> >> >> moved
>> >> >> to
>> >> >> a
>> >> >> different folder (ServicePackFiles\i386), and you will need to
>> >> >> direct
>> >> >> the
>> >> >> routine to that folder.
>> >> >> --
>> >> >> Russ Valentine
>> >> >> [MVP-Outlook]
>> >> >>
>> >> >> "rich904" <rich904@discussions.microsoft.com> wrote in message
>> >> >> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
>> >> >> >I tried tonight to install the fax component, and ran into a
>> >> >> >refusal
>> >> >> >to
>> >> >> > install completely due to being unable to find a file. The one I
>> >> >> > am
>> >> >> > hanging
>> >> >> > up on is cinfo.dll. I've searched everywhere for it. I figured I
>> >> >> > must
>> >> >> > have
>> >> >> > deleted some of the installation files from the sp2 upgrade, so I
>> >> >> > just
>> >> >> > re-downloaded the entire file, and did a re-install. Still
>> >> >> > getting
>> >> >> > the
>> >> >> > same
>> >> >> > message, even though I have touched nothing since the sp2
>> >> >> > installation
>> >> >> > a
>> >> >> > few
>> >> >> > minutes ago. Looks like this ahas been a problem for folks for
>> >> >> > some
>> >> >> > time
>> >> >> > now.
>> >> >> > Hope Microsoft will address it soon! I'll stay tuned!
>> >> >> >
>> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >
>> >> >> >> I've sent the information to the developers that you both of you
>> >> >> >> provided.
>> >> >> >> I'm still waiting to hear as well. I know they just moved their
>> >> >> >> offices.
>> >> >> >> Maybe I should try to fax them... nah, it'd never work.
>> >> >> >> --
>> >> >> >> Russ Valentine
>> >> >> >> [MVP-Outlook]
>> >> >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> >> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
>> >> >> >> > Valery,
>> >> >> >> >
>> >> >> >> > It has not been solved yet. It's been referred to the
>> >> >> >> > Microsoft
>> >> >> >> > developers
>> >> >> >> > (several weeks ago) but no resolution yet.
>> >> >> >> >
>> >> >> >> > Mike
>> >> >> >> >
>> >> >> >> > "Valery M" wrote:
>> >> >> >> >
>> >> >> >> >> Mike, Russ,
>> >> >> >> >> has this problem been solved? I have the same trouble with my
>> >> >> >> >> Agere
>> >> >> >> >> modem
>> >> >> >> >> on
>> >> >> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem
>> >> >> >> >> to
>> >> >> >> >> finish
>> >> >> >> >> successfully, but fax is not added to the list of printers. I
>> >> >> >> >> can
>> >> >> >> >> send
>> >> >> >> >> my
>> >> >> >> >> log
>> >> >> >> >> file if needed. Please help.
>> >> >> >> >> Thanks in advance,
>> >> >> >> >> Valery.
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> "Mike P" wrote:
>> >> >> >> >>
>> >> >> >> >> > Here are additional details about the modem:
>> >> >> >> >> > Agere model 1456VQH-T4 (INT1)
>> >> >> >> >> > Driver version 8.31.0.0
>> >> >> >> >> > I have copied the event viewer logs to files, and I'll
>> >> >> >> >> > email
>> >> >> >> >> > these
>> >> >> >> >> > to
>> >> >> >> >> > you.
>> >> >> >> >> > There were no errors; the highest event level is a warning
>> >> >> >> >> > indicating
>> >> >> >> >> > when
>> >> >> >> >> > the fax is being installed and then deleted that all
>> >> >> >> >> > occurred
>> >> >> >> >> > during
>> >> >> >> >> > the
>> >> >> >> >> > component installation routine.
>> >> >> >> >> >
>> >> >> >> >> >
>> >> >> >> >> > "Mike P" wrote:
>> >> >> >> >> >
>> >> >> >> >> > > The modem is on the HCL. It's a Lucent Win Modem
>> >> >> >> >> > > manufactured
>> >> >> >> >> > > by
>> >> >> >> >> > > Agere
>> >> >> >> >> > > Systems. I've downloaded the current driver and have
>> >> >> >> >> > > also
>> >> >> >> >> > > used
>> >> >> >> >> > > older
>> >> >> >> >> > > drivers
>> >> >> >> >> > > but niether make a difference in this case. I'm not at
>> >> >> >> >> > > my
>> >> >> >> >> > > system
>> >> >> >> >> > > right now
>> >> >> >> >> > > but I'll check the event viewer and provide any
>> >> >> >> >> > > information
>> >> >> >> >> > > I
>> >> >> >> >> > > see
>> >> >> >> >> > > in
>> >> >> >> >> > > a later
>> >> >> >> >> > > post.
>> >> >> >> >> > >
>> >> >> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> >> > >
>> >> >> >> >> > > > Also need all your modem information, whether it is on
>> >> >> >> >> > > > the
>> >> >> >> >> > > > Windows
>> >> >> >> >> > > > XP HCL
>> >> >> >> >> > > > list and any error messages/Event Viewer information
>> >> >> >> >> > > > that
>> >> >> >> >> > > > you
>> >> >> >> >> > > > get.
>> >> >> >> >> > > >
>> >> >> >> >> > > > --
>> >> >> >> >> > > > Russ Valentine
>> >> >> >> >> > > > [MVP-Outlook]
>> >> >> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> >> >> > > > message
>> >> >> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
>> >> >> >> >> > > > > I've emailed the entire log to you; it has one
>> >> >> >> >> > > > > installation
>> >> >> >> >> > > > > attempt to
>> >> >> >> >> > > > > keep
>> >> >> >> >> > > > > it as simple as possible.
>> >> >> >> >> > > > >
>> >> >> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> >> > > > >
>> >> >> >> >> > > > >> Don't post it. Send it. My address is valid.
>> >> >> >> >> > > > >> --
>> >> >> >> >> > > > >> Russ Valentine
>> >> >> >> >> > > > >> [MVP-Outlook]
>> >> >> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> >> >> > > > >> message
>> >> >> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
>> >> >> >> >> > > > >> > Via email, or posted here? It's rather large. If
>> >> >> >> >> > > > >> > by
>> >> >> >> >> > > > >> > email,
>> >> >> >> >> > > > >> > could you
>> >> >> >> >> > > > >> > give
>> >> >> >> >> > > > >> > me an address to send it to?
>> >> >> >> >> > > > >> >
>> >> >> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> >> > > > >> >
>> >> >> >> >> > > > >> >> Send me the log.
>> >> >> >> >> > > > >> >> --
>> >> >> >> >> > > > >> >> Russ Valentine
>> >> >> >> >> > > > >> >> [MVP-Outlook]
>> >> >> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote
>> >> >> >> >> > > > >> >> in
>> >> >> >> >> > > > >> >> message
>> >> >> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
>> >> >> >> >> > > > >> >> > Here is the first error line in the log:
>> >> >> >> >> > > > >> >> > "Failed to install the services section in
>> >> >> >> >> > > > >> >> > section
>> >> >> >> >> > > > >> >> > 'Fax.CleanInstall',
>> >> >> >> >> > > > >> >> > rc
>> >> >> >> >> > > > >> >> > =
>> >> >> >> >> > > > >> >> > 0x4b8"
>> >> >> >> >> > > > >> >> >
>> >> >> >> >> > > > >> >> > I'm unable to find any reference to the code
>> >> >> >> >> > > > >> >> > above
>> >> >> >> >> > > > >> >> > to
>> >> >> >> >> > > > >> >> > determine what
>> >> >> >> >> > > > >> >> > the
>> >> >> >> >> > > > >> >> > entry is trying to say. I'm guessing that this
>> >> >> >> >> > > > >> >> > is
>> >> >> >> >> > > > >> >> > some
>> >> >> >> >> > > > >> >> > kind of
>> >> >> >> >> > > > >> >> > registry
>> >> >> >> >> > > > >> >> > problem, but as you can see the error message
>> >> >> >> >> > > > >> >> > is
>> >> >> >> >> > > > >> >> > less
>> >> >> >> >> > > > >> >> > than
>> >> >> >> >> > > > >> >> > specific
>> >> >> >> >> > > > >> >> > about
>> >> >> >> >> > > > >> >> > the
>> >> >> >> >> > > > >> >> > nature and location of the problem.
>> >> >> >> >> > > > >> >> >
>> >> >> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> >> > > > >> >> >
>> >> >> >> >> > > > >> >> >> You should see where the process failed.
>> >> >> >> >> > > > >> >> >> That would determine how the problem is
>> >> >> >> >> > > > >> >> >> resolved.
>> >> >> >> >> > > > >> >> >> --
>> >> >> >> >> > > > >> >> >> Russ Valentine
>> >> >> >> >> > > > >> >> >> [MVP-Outlook]
>> >> >> >> >> > > > >> >> >> "greggarriaga"
>> >> >> >> >> > > > >> >> >> <greggarriaga.1ieuy8@mail.mcse.ms>
>> >> >> >> >> > > > >> >> >> wrote
>> >> >> >> >> > > > >> >> >> in
>> >> >> >> >> > > > >> >> >> message
>> >> >> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> > Hey Russ Valentine,
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> > What should we see in the setup log? and
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> > How is the install problem resolved?
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> > Thank you in advance
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >> > --
>> >> >> >> >> > > > >> >> >> > greggarriaga
>> >> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> >> >> > > > >> >> >> > Posted via [url]http://www.mcse.ms[/url]
>> >> >> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> >> >> > > > >> >> >> > View this thread:
>> >> >> >> >> > > > >> >> >> > [url]http://www.mcse.ms/message1328124.html[/url]
>> >> >> >> >> > > > >> >> >> >
>> >> >> >> >> > > > >> >> >>
>> >> >> >> >> > > > >> >> >>
>> >> >> >> >> > > > >> >> >>
>> >> >> >> >> > > > >> >>
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>> >>[/color]
>>
>>
>>[/color][/color]