[{Not me}]

Someone I'm working with remotely is having a problem opening jpegs in
XP Home - gets the following message when clicking on the scan icon:

"C:\Documents and settings\hisname\My Documents\1855M4-C-0501.jpg
Paint cannot read this file. This is not a valid bitmap file, or its
format is not currently supported."

I'm using XP Home [with SP2] and don't have any problems with the same
file - opens just fine in any graphics program and the specific program
that needs to use it.

The person concerned has problems with all jpegs not just this one.

TIA
--
Not me

[ADO]

Hi,

On your machine and run regedit and browse to the following
HKEY_CLASSES_ROOT. Then export the following registry keys .jpe , .jpeg , .jpg

Copy them to the other machine and then run them.

This will replace the reg keys with your ones.

Hope this helps

ADEO

"{Not me}" wrote:

> Someone I'm working with remotely is having a problem opening jpegs in
> XP Home - gets the following message when clicking on the scan icon:
>
> "C:\Documents and settings\hisname\My Documents\1855M4-C-0501.jpg
> Paint cannot read this file. This is not a valid bitmap file, or its
> format is not currently supported."
>
> I'm using XP Home [with SP2] and don't have any problems with the same
> file - opens just fine in any graphics program and the specific program
> that needs to use it.
>
> The person concerned has problems with all jpegs not just this one.
>
> TIA
> --
> Not me
>

[Rick \Nutcase\ Rogers]

Hi,

This fix usually works:

Close any/all instances of MSPaint. Then start/run regedit, navigate to this
key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Applets\Paint

Hightlight (click on it) that key and delete it. Close the registry editor
and reopen Paint.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"{Not me}" <not_me@f9h9r.deletespam.org.uk> wrote in message
news:jwJLdlNC7kyCFwFm@blencathra.org.uk...
> Someone I'm working with remotely is having a problem opening jpegs in XP
> Home - gets the following message when clicking on the scan icon:
>
> "C:\Documents and settings\hisname\My Documents\1855M4-C-0501.jpg
> Paint cannot read this file. This is not a valid bitmap file, or its
> format is not currently supported."
>
> I'm using XP Home [with SP2] and don't have any problems with the same
> file - opens just fine in any graphics program and the specific program
> that needs to use it.
>
> The person concerned has problems with all jpegs not just this one.
>
> TIA
> --
> Not me

[{Not me}]

In message <O4C2r4UgFHA.2644@TK2MSFTNGP09.phx.gbl>, "Rick \"Nutcase\"
Rogers" <rick@mvps.org> writes
>Hi,
>
>This fix usually works:
>
>Close any/all instances of MSPaint. Then start/run regedit, navigate to this
>key:
>
>HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Applets\Paint
>
>Hightlight (click on it) that key and delete it. Close the registry editor
>and reopen Paint.
>
OK - I've run regedit on my pc and navigated through to the appropriate
key. I'll probably go for sending this option but just 3 points of
clarification:

1 Presumably, he should create a system restore point before undertaking
this?

2 Having run regedit, you do mean open the Paint folder and then
highlight the default key to the right and delete that rather than the
Paint folder in the folder tree?

3 Am I right in assuming that when reopening Paint, a fresh default key
[or complete Paint folder as above] will be created?

Thanks again.
--
Not me

[Rick \Nutcase\ Rogers]

Hi,

> 1 Presumably, he should create a system restore point before undertaking
> this?

You could as a precaution, but it's not really necessary. This is a very
common issue with paint. But there's nothing wrong with being cautious.

> 2 Having run regedit, you do mean open the Paint folder and then highlight
> the default key to the right and delete that rather than the Paint folder
> in the folder tree?

No, I mean click on the "paint" folder (key, actually) in the left pane and
delete it. Make sure paint is closed first or this will be ineffective.

> 3 Am I right in assuming that when reopening Paint, a fresh default key
> [or complete Paint folder as above] will be created?

Yes, it will create a whole new paint key. As I mentioned, this is a very
common problem with paint. By deleting the key, it will be rebuilt when
paint is reinitialized. If it makes you feel more comfortable, click on the
key and then file/export and save a copy to the desktop before deleting it
(the name you give the exported copy is not important). To put the copy
back, you just double click it and allow it to merge with the registry.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"{Not me}" <not_me@f9h9r.deletespam.org.uk> wrote in message
news:WUVGUqXwtmyCFwhP@blencathra.org.uk...
> In message <O4C2r4UgFHA.2644@TK2MSFTNGP09.phx.gbl>, "Rick \"Nutcase\"
> Rogers" <rick@mvps.org> writes
>>Hi,
>>
>>This fix usually works:
>>
>>Close any/all instances of MSPaint. Then start/run regedit, navigate to
>>this
>>key:
>>
>>HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Applets\Paint
>>
>>Hightlight (click on it) that key and delete it. Close the registry editor
>>and reopen Paint.
>>
> OK - I've run regedit on my pc and navigated through to the appropriate
> key. I'll probably go for sending this option but just 3 points of
> clarification:
>
> 1 Presumably, he should create a system restore point before undertaking
> this?
>
> 2 Having run regedit, you do mean open the Paint folder and then highlight
> the default key to the right and delete that rather than the Paint folder
> in the folder tree?
>
> 3 Am I right in assuming that when reopening Paint, a fresh default key
> [or complete Paint folder as above] will be created?
>
> Thanks again.
> --
> Not me