Re: Fax Server Information Cannot be Retrieved



progresso
07-09-2005, 09:30 PM
Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The fax
software was installed through the Explorer window "Printers and Faxes"
(available through the Control Panel or in the Start menu), and it went
without any error messages as far as we can remember. (Of cause we were
asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there. :)
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents in
some cases.



Phil7979 Wrote:
> Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
> SP3) run into a problem with my fax..... I receive the error message:
> "Fax Server Information Cannot be Retrieved...."


--
progresso

Russ Valentine [MVP-Outlook]
07-09-2005, 09:30 PM
The problem appears to be related to the failing of the setupsvcsecurity
call when installing on systems that had been upgraded to SP2. Installing
from a slipstreamed SP2 disk should work, but will not provide a solution
for most users who do not have such a disk.
--
Russ Valentine
[MVP-Outlook]
"progresso" <progresso.1qixps@pcbanter.net> wrote in message
news:progresso.1qixps@pcbanter.net...
>
> Hi,
>
> I've been reading a lot of comments about the "Fax Server Information
> Cannot Be Retrieved" because we have been struggling with the problem
> too (in Windows XP Pro, English, SP2).
>
> We also have MS Office 2003 installed but it doesn't seemed to be
> related to the problem.
>
> _*THE_CAUSE:*_
>
> Well, we're not entirely sure but the PC had been used for approx. 6
> months before the installation of the fax software was needed. The fax
> software was installed through the Explorer window "Printers and Faxes"
> (available through the Control Panel or in the Start menu), and it went
> without any error messages as far as we can remember. (Of cause we were
> asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).
>
> When trying to send a fax we immediately got the "Fax Server
> Information Cannot Be Retrieved" message.
>
> We tried to fix the problem by using the standard Control Panel window
> "Add or Remove Programs" and "Add/Remove Windows Components". But we
> where unsuccessful.
>
> _*THE_SOLUTION:*_
>
> We solved the problem by
>
> - first uninstalling the fax service though the Control Panel "Add or
> Remove Programs" and "Add/Remove Windows Components"
> - and then reinstalling the fax service via the setup.exe program in
> the root of the SP2 CD-ROM (and we selected "Install optional Windows
> components"). Thus, we avoided to install via the standard Control
> Panel access.
>
> The installation was without error messages, and this time the fax
> service worked fine.
>
> _*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_
>
> There seems to be no way to get the "e-mail" field from the "Sender
> Information" (in the fax console) displayed on a fax cover page. The
> fax cover page editor cannot see this field.
>
> I hope that this was useful to some of you out there. :)
> I can't promise you that it will solve _your_ problem since our
> investigation wasn't thorough enough.
>
> Regards
> Erik
> www.progresso.dk
>
> P.S.: I would much like to avoid faxing. It is technically outdated
> but still needed for lawyers etc. because faxes are legal documents in
> some cases.
>
>
>
> Phil7979 Wrote:
>> Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
>> SP3) run into a problem with my fax..... I receive the error message:
>> "Fax Server Information Cannot be Retrieved...."
>
>
> --
> progresso

Russ Valentine [MVP-Outlook]
07-09-2005, 09:30 PM
Also several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed here:

http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&QS=can't+install+windows+components&OS=&CN=10&BV_SessionID=@@@@0605524489.1111529783@@@@&BV_EngineID=ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(All+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" <progresso.1qixps@pcbanter.net> wrote in message
news:progresso.1qixps@pcbanter.net...
>
> Hi,
>
> I've been reading a lot of comments about the "Fax Server Information
> Cannot Be Retrieved" because we have been struggling with the problem
> too (in Windows XP Pro, English, SP2).
>
> We also have MS Office 2003 installed but it doesn't seemed to be
> related to the problem.
>
> _*THE_CAUSE:*_
>
> Well, we're not entirely sure but the PC had been used for approx. 6
> months before the installation of the fax software was needed. The fax
> software was installed through the Explorer window "Printers and Faxes"
> (available through the Control Panel or in the Start menu), and it went
> without any error messages as far as we can remember. (Of cause we were
> asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).
>
> When trying to send a fax we immediately got the "Fax Server
> Information Cannot Be Retrieved" message.
>
> We tried to fix the problem by using the standard Control Panel window
> "Add or Remove Programs" and "Add/Remove Windows Components". But we
> where unsuccessful.
>
> _*THE_SOLUTION:*_
>
> We solved the problem by
>
> - first uninstalling the fax service though the Control Panel "Add or
> Remove Programs" and "Add/Remove Windows Components"
> - and then reinstalling the fax service via the setup.exe program in
> the root of the SP2 CD-ROM (and we selected "Install optional Windows
> components"). Thus, we avoided to install via the standard Control
> Panel access.
>
> The installation was without error messages, and this time the fax
> service worked fine.
>
> _*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_
>
> There seems to be no way to get the "e-mail" field from the "Sender
> Information" (in the fax console) displayed on a fax cover page. The
> fax cover page editor cannot see this field.
>
> I hope that this was useful to some of you out there. :)
> I can't promise you that it will solve _your_ problem since our
> investigation wasn't thorough enough.
>
> Regards
> Erik
> www.progresso.dk
>
> P.S.: I would much like to avoid faxing. It is technically outdated
> but still needed for lawyers etc. because faxes are legal documents in
> some cases.
>
>
>
> Phil7979 Wrote:
>> Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
>> SP3) run into a problem with my fax..... I receive the error message:
>> "Fax Server Information Cannot be Retrieved...."
>
>
> --
> progresso

progresso
07-09-2005, 09:30 PM
As Russ points out, my solution only works if you have the SP2 on a
CD-ROM.

This prompts me to tell you who have installed Windows from the SP2
CD-ROM that you will not be able to find the directory mentioned
somewhere above (ServicePackFiles/i386).

For you who have upgraded to SP2 via the Internet the specified
directory is located at %SystemRoot%\ServicePackFiles\i386, typically
C:\Windows\ServicePackFiles\i386

Regards
Erik


--
progresso

edmondsj
07-09-2005, 09:31 PM
Russ,

The problem is not iscolated to WinXP. I just installed Small Business
Server 2003 sp1. All 5 files installed without a problem. However, as
soon as the system was restarted, my NT4 clients could no longer fax
using the SBS fax services. I tried to remove and re-install the fax
drivers on the NT4 systems with no success...however, unlike the rest
in this thread, my WinXP Pro clients continue to work with not problem.
Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds


'Russ Valentine [MVP-Outlook Wrote:
> ']Also several people have successfully fixed this problem with this
> article:
>
> http://support.microsoft.com/kb/884018
> You cannot add a Windows component in Windows XP
>
> "This problem occurs because the security database is corrupted.".
> The
> Esentutl.exe utility procedure is listed he
>
> http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&QS=can't+install+windows+components&OS=&CN=10&BV_SessionID=@@@@0605524489.1111529783@@@@&BV_EngineID=ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(All+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
> Error Copying Files When Installing IIS Under Windows XP Professional
>
> The hotfix listed in the first article may resolve the issue also,
> however,
> I've not yet seen any posts that say it does.
> --
> Russ Valentine
> [MVP-Outlook]
> "progresso" progresso.1qixps@pcbanter.net wrote in message
> news:progresso.1qixps@pcbanter.net...-
>
> Hi,
>
> I've been reading a lot of comments about the "Fax Server Information
> Cannot Be Retrieved" because we have been struggling with the problem
> too (in Windows XP Pro, English, SP2).
>
> We also have MS Office 2003 installed but it doesn't seemed to be
> related to the problem.
>
> _*THE_CAUSE:*_
>
> Well, we're not entirely sure but the PC had been used for approx. 6
> months before the installation of the fax software was needed. The
> fax
> software was installed through the Explorer window "Printers and
> Faxes"
> (available through the Control Panel or in the Start menu), and it
> went
> without any error messages as far as we can remember. (Of cause we
> were
> asked to locate a file; we selected folder D:\I386 on the SP2
> CD-ROM).
>
> When trying to send a fax we immediately got the "Fax Server
> Information Cannot Be Retrieved" message.
>
> We tried to fix the problem by using the standard Control Panel
> window
> "Add or Remove Programs" and "Add/Remove Windows Components". But we
> where unsuccessful.
>
> _*THE_SOLUTION:*_
>
> We solved the problem by
>
> - first uninstalling the fax service though the Control Panel "Add or
> Remove Programs" and "Add/Remove Windows Components"
> - and then reinstalling the fax service via the setup.exe program in
> the root of the SP2 CD-ROM (and we selected "Install optional
> Windows
> components"). Thus, we avoided to install via the standard Control
> Panel access.
>
> The installation was without error messages, and this time the fax
> service worked fine.
>
> _*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_
>
> There seems to be no way to get the "e-mail" field from the "Sender
> Information" (in the fax console) displayed on a fax cover page. The
> fax cover page editor cannot see this field.
>
> I hope that this was useful to some of you out there. :)
> I can't promise you that it will solve _your_ problem since our
> investigation wasn't thorough enough.
>
> Regards
> Erik
> www.progresso.dk
>
> P.S.: I would much like to avoid faxing. It is technically outdated
> but still needed for lawyers etc. because faxes are legal documents
> in
> some cases.
>
>
>
> Phil7979 Wrote:-
> Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
> SP3) run into a problem with my fax..... I receive the error message:
> "Fax Server Information Cannot be Retrieved...."-
>
>
> --
> progresso-


--
edmondsj

TxT
07-09-2005, 09:31 PM
progresso wrote:
> _*THE_SOLUTION:*_
>
> We solved the problem by
>
> - first uninstalling the fax service though the Control Panel "Add or
> Remove Programs" and "Add/Remove Windows Components"
> - and then reinstalling the fax service via the setup.exe program in
> the root of the SP2 CD-ROM (and we selected "Install optional Windows
> components"). Thus, we avoided to install via the standard Control
> Panel access.
>
> The installation was without error messages, and this time the fax
> service worked fine.
>
> Regards
> Erik
> www.progresso.dk
>
Dear Erik,
after some months I found finally the solution to my Fax problem. Thank you!

My PC runs with XP Pro Italian with Sp2.

The only difference to your procedure, is that I had to include in the
Sp2 I386 folder some fx*.dl_ present only in the Sp1 CD.

Ciao,
TxT

Russ Valentine [MVP-Outlook]
07-09-2005, 09:31 PM
Not sure this is the same problem. What is their error message?
SBS client on NT4 is not the same as Windows XP fax.
--
Russ Valentine
[MVP-Outlook]
"edmondsj" <edmondsj.1r9sdq@pcbanter.net> wrote in message
news:edmondsj.1r9sdq@pcbanter.net...
>
> Russ,
>
> The problem is not iscolated to WinXP. I just installed Small Business
> Server 2003 sp1. All 5 files installed without a problem. However, as
> soon as the system was restarted, my NT4 clients could no longer fax
> using the SBS fax services. I tried to remove and re-install the fax
> drivers on the NT4 systems with no success...however, unlike the rest
> in this thread, my WinXP Pro clients continue to work with not problem.
> Do you know if Microsoft has come any closer to a solution? Thanks.
>
> Jim Edmonds
>
>
> 'Russ Valentine [MVP-Outlook Wrote:
>> ']Also several people have successfully fixed this problem with this
>> article:
>>
>> http://support.microsoft.com/kb/884018
>> You cannot add a Windows component in Windows XP
>>
>> "This problem occurs because the security database is corrupted.".
>> The
>> Esentutl.exe utility procedure is listed he
>>
>> http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&QS=can't+install+windows+components&OS=&CN=10&BV_SessionID=@@@@0605524489.1111529783@@@@&BV_EngineID=ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(All+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
>> Error Copying Files When Installing IIS Under Windows XP Professional
>>
>> The hotfix listed in the first article may resolve the issue also,
>> however,
>> I've not yet seen any posts that say it does.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "progresso" progresso.1qixps@pcbanter.net wrote in message
>> news:progresso.1qixps@pcbanter.net...-
>>
>> Hi,
>>
>> I've been reading a lot of comments about the "Fax Server Information
>> Cannot Be Retrieved" because we have been struggling with the problem
>> too (in Windows XP Pro, English, SP2).
>>
>> We also have MS Office 2003 installed but it doesn't seemed to be
>> related to the problem.
>>
>> _*THE_CAUSE:*_
>>
>> Well, we're not entirely sure but the PC had been used for approx. 6
>> months before the installation of the fax software was needed. The
>> fax
>> software was installed through the Explorer window "Printers and
>> Faxes"
>> (available through the Control Panel or in the Start menu), and it
>> went
>> without any error messages as far as we can remember. (Of cause we
>> were
>> asked to locate a file; we selected folder D:\I386 on the SP2
>> CD-ROM).
>>
>> When trying to send a fax we immediately got the "Fax Server
>> Information Cannot Be Retrieved" message.
>>
>> We tried to fix the problem by using the standard Control Panel
>> window
>> "Add or Remove Programs" and "Add/Remove Windows Components". But we
>> where unsuccessful.
>>
>> _*THE_SOLUTION:*_
>>
>> We solved the problem by
>>
>> - first uninstalling the fax service though the Control Panel "Add or
>> Remove Programs" and "Add/Remove Windows Components"
>> - and then reinstalling the fax service via the setup.exe program in
>> the root of the SP2 CD-ROM (and we selected "Install optional
>> Windows
>> components"). Thus, we avoided to install via the standard Control
>> Panel access.
>>
>> The installation was without error messages, and this time the fax
>> service worked fine.
>>
>> _*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_
>>
>> There seems to be no way to get the "e-mail" field from the "Sender
>> Information" (in the fax console) displayed on a fax cover page. The
>> fax cover page editor cannot see this field.
>>
>> I hope that this was useful to some of you out there. :)
>> I can't promise you that it will solve _your_ problem since our
>> investigation wasn't thorough enough.
>>
>> Regards
>> Erik
>> www.progresso.dk
>>
>> P.S.: I would much like to avoid faxing. It is technically outdated
>> but still needed for lawyers etc. because faxes are legal documents
>> in
>> some cases.
>>
>>
>>
>> Phil7979 Wrote:-
>> Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
>> SP3) run into a problem with my fax..... I receive the error message:
>> "Fax Server Information Cannot be Retrieved...."-
>>
>>
>> --
>> progresso-
>
>
> --
> edmondsj

edmondsj
07-09-2005, 09:31 PM
The error message is the same as others have posted. I'm running Fax
servers on SBS2003 with the fax client installed on NT4 and WinXP
workstations. I can't identify the exact problem but I have been able
to correct today. The problem started after SBS 2003 service pack 1
was installed which if I understand correctly has some of the features
borrowed from WinXP sp2. The fax software had already been deployed to
the NT4 and WinXP systems prior to the sp1 install and everything worked
as expected. As soon as sp1 was installed I started getting the error
as others have discussed but only on the NT4 systems. Since there is
Office 2000, Office XP, and Office 2003 (On XP systems) on various
systems this was ruled out as a possible cause. After reading what
others were doing I removed Fax services from the SBS 2003 server,
rebooted, and then re-installed using add/remove. I reinstalled the
fax printer on the NT4 systems and the error went away which in my mind
targets something to do with the fax services update in SBS 2003 sp1 and
probably the WinXP sp2 that everyone else is having...again, it appears
this is not MS Office related, nor antivirus related (FYI, using CA
eTrust 7.1 on this network). I have several other clients with SBS
2003 and haven't upgraded them yet so I don't know if I'll have the
same issues with them or not yet. Thanks for your inputs.


'Russ Valentine [MVP-Outlook Wrote:
> ']Not sure this is the same problem. What is their error message?
> SBS client on NT4 is not the same as Windows XP fax.
> --
> Russ Valentine
> [MVP-Outlook]
> "edmondsj" edmondsj.1r9sdq@pcbanter.net wrote in message
> news:edmondsj.1r9sdq@pcbanter.net...-
>
> Russ,
>
> The problem is not iscolated to WinXP. I just installed Small
> Business
> Server 2003 sp1. All 5 files installed without a problem. However,
> as
> soon as the system was restarted, my NT4 clients could no longer fax
> using the SBS fax services. I tried to remove and re-install the fax
> drivers on the NT4 systems with no success...however, unlike the rest
> in this thread, my WinXP Pro clients continue to work with not
> problem.
> Do you know if Microsoft has come any closer to a solution? Thanks.
>
> Jim Edmonds
>
>
> 'Russ Valentine [MVP-Outlook Wrote:-
> ']Also several people have successfully fixed this problem with this
> article:
>
> http://support.microsoft.com/kb/884018
> You cannot add a Windows component in Windows XP
>
> "This problem occurs because the security database is corrupted.".
> The
> Esentutl.exe utility procedure is listed he
>
>
> http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&QS=can't+install+windows+components&OS=&CN=10&BV_SessionID=@@@@0605524489.1111529783@@@@&BV_EngineID=ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(All+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
> Error Copying Files When Installing IIS Under Windows XP Professional
>
> The hotfix listed in the first article may resolve the issue also,
> however,
> I've not yet seen any posts that say it does.
> --
> Russ Valentine
> [MVP-Outlook]
> "progresso" progresso.1qixps@pcbanter.net wrote in message
> news:progresso.1qixps@pcbanter.net...-
>
> Hi,
>
> I've been reading a lot of comments about the "Fax Server Information
> Cannot Be Retrieved" because we have been struggling with the problem
> too (in Windows XP Pro, English, SP2).
>
> We also have MS Office 2003 installed but it doesn't seemed to be
> related to the problem.
>
> _*THE_CAUSE:*_
>
> Well, we're not entirely sure but the PC had been used for approx. 6
> months before the installation of the fax software was needed. The
> fax
> software was installed through the Explorer window "Printers and
> Faxes"
> (available through the Control Panel or in the Start menu), and it
> went
> without any error messages as far as we can remember. (Of cause we
> were
> asked to locate a file; we selected folder D:\I386 on the SP2
> CD-ROM).
>
> When trying to send a fax we immediately got the "Fax Server
> Information Cannot Be Retrieved" message.
>
> We tried to fix the problem by using the standard Control Panel
> window
> "Add or Remove Programs" and "Add/Remove Windows Components". But we
> where unsuccessful.
>
> _*THE_SOLUTION:*_
>
> We solved the problem by
>
> - first uninstalling the fax service though the Control Panel "Add or
> Remove Programs" and "Add/Remove Windows Components"
> - and then reinstalling the fax service via the setup.exe program in
> the root of the SP2 CD-ROM (and we selected "Install optional
> Windows
> components"). Thus, we avoided to install via the standard Control
> Panel access.
>
> The installation was without error messages, and this time the fax
> service worked fine.
>
> _*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_
>
> There seems to be no way to get the "e-mail" field from the "Sender
> Information" (in the fax console) displayed on a fax cover page. The
> fax cover page editor cannot see this field.
>
> I hope that this was useful to some of you out there. :)
> I can't promise you that it will solve _your_ problem since our
> investigation wasn't thorough enough.
>
> Regards
> Erik
> www.progresso.dk
>
> P.S.: I would much like to avoid faxing. It is technically outdated
> but still needed for lawyers etc. because faxes are legal documents
> in
> some cases.
>
>
>
> Phil7979 Wrote:-
> Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
> SP3) run into a problem with my fax..... I receive the error message:
> "Fax Server Information Cannot be Retrieved...."-
>
>
> --
> progresso--
>
>
> --
> edmondsj-


--
edmondsj


Re: Fax Server Information Cannot be Retrieved