[Chuck]

For the past two days I have been following instructions from HP tech support
e-mail service concerning installing my HP 5300C scanner in WindowsXP. It's
all lame. Nothing seems to work. Any suggestions?

[MAP]

Chuck wrote:
> For the past two days I have been following instructions from HP tech
> support e-mail service concerning installing my HP 5300C scanner in
> WindowsXP. It's all lame. Nothing seems to work. Any suggestions?

It would help us to know just what HP tech support had you do, don't you
think?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=58381&lang=en&cc=us&os=228

--
Mike Pawlak

[Chuck]

I followed the tech support you suggested. Downloaded the drivers, cleaned
out everything on my hard drive, installed the driver sj664.exe and attempted
to install sj663mu which gave me a fatal error and didn't load. They even had
me try to install in safe mode which my machine wouldn't do.

"MAP" wrote:

> Chuck wrote:
> > For the past two days I have been following instructions from HP tech
> > support e-mail service concerning installing my HP 5300C scanner in
> > WindowsXP. It's all lame. Nothing seems to work. Any suggestions?
>
> It would help us to know just what HP tech support had you do, don't you
> think?
> http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=58381&lang=en&cc=us&os=228
>
> --
> Mike Pawlak
>
>
>

[Alan Smith]

"Chuck" <Chuck@discussions.microsoft.com> wrote in message
news:E7BD36E8-BE72-4B70-A11D-3359608F1EBD@microsoft.com...
> For the past two days I have been following instructions from HP tech
> support
> e-mail service concerning installing my HP 5300C scanner in WindowsXP.
> It's
> all lame. Nothing seems to work. Any suggestions?

Try the scanner on a different computer. That will tell you if the problem
is your scanner or with your computer.

[Chuck]

The scanner worked fine on this computer until I upgraded to XP from '98SE. I
just went through the entire process of removal and reinstallation, again.
When I try to install sj663mu I get a fatal error. The file doesn't load. Any
suggestions?



"Alan Smith" wrote:

>
> "Chuck" <Chuck@discussions.microsoft.com> wrote in message
> news:E7BD36E8-BE72-4B70-A11D-3359608F1EBD@microsoft.com...
> > For the past two days I have been following instructions from HP tech
> > support
> > e-mail service concerning installing my HP 5300C scanner in WindowsXP.
> > It's
> > all lame. Nothing seems to work. Any suggestions?
>
> Try the scanner on a different computer. That will tell you if the problem
> is your scanner or with your computer.
>
>
>

[MAP]

Did you get an error code? if so what was it?

--
Mike Pawlak

Chuck wrote:
> The scanner worked fine on this computer until I upgraded to XP from
> '98SE. I just went through the entire process of removal and
> reinstallation, again. When I try to install sj663mu I get a fatal
> error. The file doesn't load. Any suggestions?
>
>
>
> "Alan Smith" wrote:
>
>>
>> "Chuck" <Chuck@discussions.microsoft.com> wrote in message
>> news:E7BD36E8-BE72-4B70-A11D-3359608F1EBD@microsoft.com...
>>> For the past two days I have been following instructions from HP
>>> tech support
>>> e-mail service concerning installing my HP 5300C scanner in
>>> WindowsXP. It's
>>> all lame. Nothing seems to work. Any suggestions?
>>
>> Try the scanner on a different computer. That will tell you if the
>> problem is your scanner or with your computer.

[Sharkman@comcast.net]

I had a problem installing my hp6200C and I solved it by installing the
software and after it was completely installed, I connected up the scanner.
Occasionally the pc doesnt make a connection with the scanner so I
disconnect the scanner from the PC and wait about 1 minute before
reconnecting. That seems to work also... Scanners are strange beasts.
HTH
sharkman

--

Chuck wrote:
> For the past two days I have been following instructions from HP tech
> support e-mail service concerning installing my HP 5300C scanner in
> WindowsXP. It's all lame. Nothing seems to work. Any suggestions?

[IT Boy]

Try checking have you install and got the USB 2.0 working first..

S.