Installer
07-10-2005, 01:30 AM
Hello , I am trying , more F.Y.I : When double click on the 'warning' , the
event properties read : "Mailbox ' component {CD1CD48D- etc . } failed . The
Resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\ does not
exist . In 'regedit' , it shows like this :
-- 'HKEY_CURRENT_USER\Software\InstallShield\+Download Manager (folder) .
Then just below that folder is the folder named 'UpdateService' . When
'UpdateService' folder is opened : in the 'Name ' column it reads 'ab'
(default) . In the 'Type' coloumn it reads REG_SZ . The 'Data' column is emty
.. Is ther a new 'key' to be entered ? and what would be the name of that new
key? Also , is the problem because the 'UpdateService' folder is not in order
? Fact : The +DownloadManager folder comes before the 'UpdateService' folder
? Thank You .
KD
"Amanda Wang [MSFT]" wrote:
> Hello,
>
> Thanks for your update and let me know more information on this issue.
>
> I have never heard of any issue regarding this before. I have searched the
> information in Google and other resources, but found nothing which is fully
> same to the issue.
>
> I have also searched the related information of
> {254DFD4F-4510-48FC-934C-4ECCDEE7CA1A} and
> {5CC2D105-DDDD-4EC4-8B74-750194E57B99} in the registry on my computer which
> is installed Windows XP Pro with SP2. However, I found nothing about them.
> Therefore, I agree with you that it is related to the specific product
> which is an add-in for Windows Media player named Wal-Mart Music Downloads
> Store. And please perform your next step to uninstall the product.
>
> You can remove the Windows Media Player plug-ins from:
>
> Tools-> Options-> plug-ins-> Remove the specific plug-in
>
> HTH! If there is any update, please keep in touch.
>
> Thanks & Regards
>
> Amanda Wang [MSFT]
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ====================================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================================
>
> --------------------
> >Thread-Topic: MsiInstaller Event 1004 UpdateService
> >thread-index: AcVHOjfe7F33T29tTyyUWzAIRISwHA==
> >X-WBNR-Posting-Host: 209.217.222.70
> >From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@news.postalias>
> >References: <9781957E-6D06-4B7A-B38F-7C459E8B4F64@microsoft.com>
> <edG0Q3vRFHA.19920@TK2MSFTNGXA01.phx.gbl>
> >Subject: RE: MsiInstaller Event 1004 UpdateService
> >Date: Fri, 22 Apr 2005 05:53:02 -0700
> >Lines: 167
> >Message-ID: <B9CD3CBB-ABEC-4713-84E2-15591D108539@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windowsxp.general
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:372720
> >X-Tomcat-NG: microsoft.public.windowsxp.general
> >
> >Well, so far here is what I have found, since before your post. WiMP
> looks
> >to be pointing to Windows Media Player. The componant that begins with
> >254DFD4F can be found in the Registry under the Installer Products. As
> such
> >the key I have in question points to an add-in for Windows Media Player
> from
> >Wal-Mart of all sources. The Product Name is actually Wal-Mart Music
> >Downloads Store.
> >
> >I suspect that this is where the issue is coming from.
> >I Will attempt uninstalling the product, and see if the errors go away. I
> >have already tried to re-install media player 10, and the wal-mart plug
> >in...but with no success.
> >
> >Let me know if you have heard of any issues in this regard. A similar
> post
> >seemed to indicate that it all started for that individual after
> installing
> >SP2 for XP
> >
> >Thanks.
> >
> >"Amanda Wang [MSFT]" wrote:
> >
> >> Hello,
> >>
> >> You have indicated that you get the following event error in event log:
> >>
> >> Event Type: Warning
> >> Event Source: MsiInstaller
> >> Event Category: None
> >> Event ID: 1004
> >> Date: 4/21/2005
> >> Time: 11:29:49 AM
> >> User: NT AUTHORITY\NETWORK SERVICE
> >> Computer: MY_COMPUTER
> >> Description:
> >> Detection of product '{254DFD4F-4510-48FC-934C-4ECCDEE7CA1A}', feature
> >> 'WiMP_Files', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
>
> >> The
> >> resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
> not
> >> exist.
> >>
> >> Based on my research, I think there are two possibilities will cause the
> >> issue:
> >>
> >> Possibility 1: This issue may be caused by a loading program or service.
>
> >> Let's disable all startup items and third party services when booting to
> >> check if it is the root cause. Please perform the following steps:
> >>
> >> 1. Click Start, click Run, type "msconfig" (without the quotation marks)
> in
> >> the Open box, and then click OK.
> >> 2. On the Services tab, click to select the Hide All Microsoft Services
> >> check box, and then click Disable All.
> >> 3. On the Startup tab, click the "Disable All" button to uncheck all
> >> startup item choices.
> >> 4. Click OK and restart your computer.
> >> 5. Check "Don't show this message or launch the System Configuration
> >> Utility when Windows starts" and check this issue.
> >>
> >> To revert to the Normal Startup, please perform the following steps:
> >>
> >> a. Click Start, click Run, type "msconfig" (without the quotation marks)
> in
> >> the Open box, and then click OK.
> >> b. Check the option "Normal Startup".
> >> c. Click OK and then click Restart.
> >>
> >> If the behavior doesn't exist in this mode, we can determine the problem
> is
> >> related to a Startup item and is not covered by Microsoft Services.
> Please
> >> enable only one item each time and restart the computer until the
> behavior
> >> reappears. The last enabled item is the problematic item. We can simply
> >> disable the item to resolve this issue.
> >>
> >> After finding the culprit, choose Normal Mode in MSCONFIG, and then go
> to
> >> the tab containing the problematic entry to uncheck the program.
> >>
> >> Possibility 2: The issue may be caused by the corruption of Windows
> >> Installer.
> >>
> >> Based on the current information, let's perform the following steps to
> >> solve this issue:
> >>
> >> Register Windows Installer
> >> ====
> >> 1. Restart the computer.
> >>
> >> 2. Keep pressing the F8 key until the Windows Startup menu appears.
> >>
> >> 3. Choose Safe Mode, and press Enter.
> >>
> >> 4. After accessing Safe Mode, click Start->Run.
> >>
> >> 5. Type in cmd.exe (without the quotation marks), and press OK.
> >>
> >> 6. In the command line, type in the following command and press Enter:
> >>
> >> MSIexec /unregister (Note: There is a space between MSIexec and
> >> /unregister)
> >>
> >> 7. Then, please type in the following command and press Enter:
> >>
> >> MSIexec /regserver (Note: There is a space between MSIexec and
> >> /regserver)
> >>
> >> 8. Restart the computer and test whether the issue is resolved.
> >>
> >> Meanwhile, please check if the windows installer service has been
> started.
> >>
> >> HTH!
> >>
> >> Thanks & Regards
> >>
> >> Amanda Wang [MSFT]
> >>
> >> Microsoft Online Partner Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >>
> >> ====================================================================
> >>
> >> When responding to posts, please "Reply to Group" via your newsreader so
> >> that others may learn and benefit from your issue.
> >>
> >> =====================================================================
> >>
> >> --------------------
> >> >Thread-Topic: MsiInstaller Event 1004 UpdateService
> >> >thread-index: AcVGkQ1swdo2XWUaRueBmx7Lmyo05A==
> >> >X-WBNR-Posting-Host: 209.217.222.70
> >> >From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@news.postalias>
> >> >Subject: MsiInstaller Event 1004 UpdateService
> >> >Date: Thu, 21 Apr 2005 09:42:05 -0700
> >> >Lines: 17
> >> >Message-ID: <9781957E-6D06-4B7A-B38F-7C459E8B4F64@microsoft.com>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windowsxp.general
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:372157
> >> >X-Tomcat-NG: microsoft.public.windowsxp.general
> >> >
> >> >Event Type: Warning
> >> >Event Source: MsiInstaller
> >> >Event Category: None
> >> >Event ID: 1004
> >> >Date: 4/21/2005
> >> >Time: 11:29:49 AM
> >> >User: NT AUTHORITY\NETWORK SERVICE
> >> >Computer: MY_COMPUTER
> >> >Description:
> >> >Detection of product '{254DFD4F-4510-48FC-934C-4ECCDEE7CA1A}', feature
> >> >'WiMP_Files', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}'
> failed.
> >> The
> >> >resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
> >> not
> >> >exist.
> >> >
> >> >For more information, see Help and Support Center at
> >> >http://go.microsoft.com/fwlink/events.asp.
> >> >
> >> >
> >>
> >>
> >
>
>
event properties read : "Mailbox ' component {CD1CD48D- etc . } failed . The
Resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\ does not
exist . In 'regedit' , it shows like this :
-- 'HKEY_CURRENT_USER\Software\InstallShield\+Download Manager (folder) .
Then just below that folder is the folder named 'UpdateService' . When
'UpdateService' folder is opened : in the 'Name ' column it reads 'ab'
(default) . In the 'Type' coloumn it reads REG_SZ . The 'Data' column is emty
.. Is ther a new 'key' to be entered ? and what would be the name of that new
key? Also , is the problem because the 'UpdateService' folder is not in order
? Fact : The +DownloadManager folder comes before the 'UpdateService' folder
? Thank You .
KD
"Amanda Wang [MSFT]" wrote:
> Hello,
>
> Thanks for your update and let me know more information on this issue.
>
> I have never heard of any issue regarding this before. I have searched the
> information in Google and other resources, but found nothing which is fully
> same to the issue.
>
> I have also searched the related information of
> {254DFD4F-4510-48FC-934C-4ECCDEE7CA1A} and
> {5CC2D105-DDDD-4EC4-8B74-750194E57B99} in the registry on my computer which
> is installed Windows XP Pro with SP2. However, I found nothing about them.
> Therefore, I agree with you that it is related to the specific product
> which is an add-in for Windows Media player named Wal-Mart Music Downloads
> Store. And please perform your next step to uninstall the product.
>
> You can remove the Windows Media Player plug-ins from:
>
> Tools-> Options-> plug-ins-> Remove the specific plug-in
>
> HTH! If there is any update, please keep in touch.
>
> Thanks & Regards
>
> Amanda Wang [MSFT]
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ====================================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================================
>
> --------------------
> >Thread-Topic: MsiInstaller Event 1004 UpdateService
> >thread-index: AcVHOjfe7F33T29tTyyUWzAIRISwHA==
> >X-WBNR-Posting-Host: 209.217.222.70
> >From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@news.postalias>
> >References: <9781957E-6D06-4B7A-B38F-7C459E8B4F64@microsoft.com>
> <edG0Q3vRFHA.19920@TK2MSFTNGXA01.phx.gbl>
> >Subject: RE: MsiInstaller Event 1004 UpdateService
> >Date: Fri, 22 Apr 2005 05:53:02 -0700
> >Lines: 167
> >Message-ID: <B9CD3CBB-ABEC-4713-84E2-15591D108539@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windowsxp.general
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:372720
> >X-Tomcat-NG: microsoft.public.windowsxp.general
> >
> >Well, so far here is what I have found, since before your post. WiMP
> looks
> >to be pointing to Windows Media Player. The componant that begins with
> >254DFD4F can be found in the Registry under the Installer Products. As
> such
> >the key I have in question points to an add-in for Windows Media Player
> from
> >Wal-Mart of all sources. The Product Name is actually Wal-Mart Music
> >Downloads Store.
> >
> >I suspect that this is where the issue is coming from.
> >I Will attempt uninstalling the product, and see if the errors go away. I
> >have already tried to re-install media player 10, and the wal-mart plug
> >in...but with no success.
> >
> >Let me know if you have heard of any issues in this regard. A similar
> post
> >seemed to indicate that it all started for that individual after
> installing
> >SP2 for XP
> >
> >Thanks.
> >
> >"Amanda Wang [MSFT]" wrote:
> >
> >> Hello,
> >>
> >> You have indicated that you get the following event error in event log:
> >>
> >> Event Type: Warning
> >> Event Source: MsiInstaller
> >> Event Category: None
> >> Event ID: 1004
> >> Date: 4/21/2005
> >> Time: 11:29:49 AM
> >> User: NT AUTHORITY\NETWORK SERVICE
> >> Computer: MY_COMPUTER
> >> Description:
> >> Detection of product '{254DFD4F-4510-48FC-934C-4ECCDEE7CA1A}', feature
> >> 'WiMP_Files', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
>
> >> The
> >> resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
> not
> >> exist.
> >>
> >> Based on my research, I think there are two possibilities will cause the
> >> issue:
> >>
> >> Possibility 1: This issue may be caused by a loading program or service.
>
> >> Let's disable all startup items and third party services when booting to
> >> check if it is the root cause. Please perform the following steps:
> >>
> >> 1. Click Start, click Run, type "msconfig" (without the quotation marks)
> in
> >> the Open box, and then click OK.
> >> 2. On the Services tab, click to select the Hide All Microsoft Services
> >> check box, and then click Disable All.
> >> 3. On the Startup tab, click the "Disable All" button to uncheck all
> >> startup item choices.
> >> 4. Click OK and restart your computer.
> >> 5. Check "Don't show this message or launch the System Configuration
> >> Utility when Windows starts" and check this issue.
> >>
> >> To revert to the Normal Startup, please perform the following steps:
> >>
> >> a. Click Start, click Run, type "msconfig" (without the quotation marks)
> in
> >> the Open box, and then click OK.
> >> b. Check the option "Normal Startup".
> >> c. Click OK and then click Restart.
> >>
> >> If the behavior doesn't exist in this mode, we can determine the problem
> is
> >> related to a Startup item and is not covered by Microsoft Services.
> Please
> >> enable only one item each time and restart the computer until the
> behavior
> >> reappears. The last enabled item is the problematic item. We can simply
> >> disable the item to resolve this issue.
> >>
> >> After finding the culprit, choose Normal Mode in MSCONFIG, and then go
> to
> >> the tab containing the problematic entry to uncheck the program.
> >>
> >> Possibility 2: The issue may be caused by the corruption of Windows
> >> Installer.
> >>
> >> Based on the current information, let's perform the following steps to
> >> solve this issue:
> >>
> >> Register Windows Installer
> >> ====
> >> 1. Restart the computer.
> >>
> >> 2. Keep pressing the F8 key until the Windows Startup menu appears.
> >>
> >> 3. Choose Safe Mode, and press Enter.
> >>
> >> 4. After accessing Safe Mode, click Start->Run.
> >>
> >> 5. Type in cmd.exe (without the quotation marks), and press OK.
> >>
> >> 6. In the command line, type in the following command and press Enter:
> >>
> >> MSIexec /unregister (Note: There is a space between MSIexec and
> >> /unregister)
> >>
> >> 7. Then, please type in the following command and press Enter:
> >>
> >> MSIexec /regserver (Note: There is a space between MSIexec and
> >> /regserver)
> >>
> >> 8. Restart the computer and test whether the issue is resolved.
> >>
> >> Meanwhile, please check if the windows installer service has been
> started.
> >>
> >> HTH!
> >>
> >> Thanks & Regards
> >>
> >> Amanda Wang [MSFT]
> >>
> >> Microsoft Online Partner Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >>
> >> ====================================================================
> >>
> >> When responding to posts, please "Reply to Group" via your newsreader so
> >> that others may learn and benefit from your issue.
> >>
> >> =====================================================================
> >>
> >> --------------------
> >> >Thread-Topic: MsiInstaller Event 1004 UpdateService
> >> >thread-index: AcVGkQ1swdo2XWUaRueBmx7Lmyo05A==
> >> >X-WBNR-Posting-Host: 209.217.222.70
> >> >From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@news.postalias>
> >> >Subject: MsiInstaller Event 1004 UpdateService
> >> >Date: Thu, 21 Apr 2005 09:42:05 -0700
> >> >Lines: 17
> >> >Message-ID: <9781957E-6D06-4B7A-B38F-7C459E8B4F64@microsoft.com>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windowsxp.general
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:372157
> >> >X-Tomcat-NG: microsoft.public.windowsxp.general
> >> >
> >> >Event Type: Warning
> >> >Event Source: MsiInstaller
> >> >Event Category: None
> >> >Event ID: 1004
> >> >Date: 4/21/2005
> >> >Time: 11:29:49 AM
> >> >User: NT AUTHORITY\NETWORK SERVICE
> >> >Computer: MY_COMPUTER
> >> >Description:
> >> >Detection of product '{254DFD4F-4510-48FC-934C-4ECCDEE7CA1A}', feature
> >> >'WiMP_Files', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}'
> failed.
> >> The
> >> >resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
> >> not
> >> >exist.
> >> >
> >> >For more information, see Help and Support Center at
> >> >http://go.microsoft.com/fwlink/events.asp.
> >> >
> >> >
> >>
> >>
> >
>
>