HP R80 Problem



wclavey
07-09-2005, 09:30 PM
I have an HP R80 printer/fax/scanner. It worked great under Win-98. I
upgraded to XP and it continued to work fine. Win XP recognized it and
installed the correct drivers. Since applying the Win-XP service pack 2
upgrades, I have a problem with the scanner. Anytime the printer generates a
error condition back to the system (out of paper, paper jam, ink low, etc.)
the system no longer recognizes the scanner. The only correction is to
uninstall the IEEE1284.4 devices from the control panel, shut down and
restart the system, and have Plug 'n Play reinstall the printer & scanner.
Is there anything I can do to correct this? I do not want to have to
uninstall service pack 2 and the subsequent patches.

Cari \(MS-MVP\)
07-09-2005, 09:30 PM
Did you correctly follow the instructions at HP's website?
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu01853&product=58710&dlc=en&lang=en&product=60989&lang=en&cc=us
--
Cari
(MS-MVP Printing & Imaging)

"wclavey" <wclavey@discussions.microsoft.com> wrote in message
news:68CD872A-EBAD-4178-99D2-75B940AD822B@microsoft.com...
>I have an HP R80 printer/fax/scanner. It worked great under Win-98. I
> upgraded to XP and it continued to work fine. Win XP recognized it and
> installed the correct drivers. Since applying the Win-XP service pack 2
> upgrades, I have a problem with the scanner. Anytime the printer
> generates a
> error condition back to the system (out of paper, paper jam, ink low,
> etc.)
> the system no longer recognizes the scanner. The only correction is to
> uninstall the IEEE1284.4 devices from the control panel, shut down and
> restart the system, and have Plug 'n Play reinstall the printer & scanner.
> Is there anything I can do to correct this? I do not want to have to
> uninstall service pack 2 and the subsequent patches.
>

wclavey
07-09-2005, 09:30 PM
Cari:

Thanks for your prompt response. Yes, I have been to the HP Win-XP site
many times, having done what they instruct, and hoping that there may be a
follow-up. There is not. I corresponded with an HP service technician who
also directed me there and finally said I needed to contact Microsoft.

The problems they describe mostly deal with Plug 'n Play not working or
insstalling the wrong drivers, but it works fine on my machine - - every time
I uninstall the IEEE1284.4 devices and reboot, Plug 'n Play installs them
correctly, and they work fine until I get the next error or status message
from the device. It seems to me that it is not handling the error or status
messages from the IEEE1284.4 device correctly - - something about receiving a
status message that should simply be reported back to windows (like: out of
paper) causes it to stop recognizing the device. I have checked that there
are NO HP files or directories even on my machine and certainly not any
installed programs in the Control Panel Program list. So it seems unlikely
that the wrong drivers are being installed.

"Cari (MS-MVP)" wrote:

> Did you correctly follow the instructions at HP's website?
> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu01853&product=58710&dlc=en&lang=en&product=60989&lang=en&cc=us
> --
> Cari
> (MS-MVP Printing & Imaging)
>
> "wclavey" <wclavey@discussions.microsoft.com> wrote in message
> news:68CD872A-EBAD-4178-99D2-75B940AD822B@microsoft.com...
> >I have an HP R80 printer/fax/scanner. It worked great under Win-98. I
> > upgraded to XP and it continued to work fine. Win XP recognized it and
> > installed the correct drivers. Since applying the Win-XP service pack 2
> > upgrades, I have a problem with the scanner. Anytime the printer
> > generates a
> > error condition back to the system (out of paper, paper jam, ink low,
> > etc.)
> > the system no longer recognizes the scanner. The only correction is to
> > uninstall the IEEE1284.4 devices from the control panel, shut down and
> > restart the system, and have Plug 'n Play reinstall the printer & scanner.
> > Is there anything I can do to correct this? I do not want to have to
> > uninstall service pack 2 and the subsequent patches.
> >
>
>
>
>

Cari \(MS-MVP\)
07-09-2005, 09:30 PM
What is the setting of the LPT port in the BIOS? And in the Device Manager,
is the Legacy Plug and Play box checked or unchecked?
--
Cari
(MS-MVP Printing & Imaging)

"wclavey" <wclavey@discussions.microsoft.com> wrote in message
news:1FB978F9-5B19-42BE-AD85-B257CFE3A6F8@microsoft.com...
> Cari:
>
> Thanks for your prompt response. Yes, I have been to the HP Win-XP site
> many times, having done what they instruct, and hoping that there may be a
> follow-up. There is not. I corresponded with an HP service technician
> who
> also directed me there and finally said I needed to contact Microsoft.
>
> The problems they describe mostly deal with Plug 'n Play not working or
> insstalling the wrong drivers, but it works fine on my machine - - every
> time
> I uninstall the IEEE1284.4 devices and reboot, Plug 'n Play installs them
> correctly, and they work fine until I get the next error or status message
> from the device. It seems to me that it is not handling the error or
> status
> messages from the IEEE1284.4 device correctly - - something about
> receiving a
> status message that should simply be reported back to windows (like: out
> of
> paper) causes it to stop recognizing the device. I have checked that
> there
> are NO HP files or directories even on my machine and certainly not any
> installed programs in the Control Panel Program list. So it seems
> unlikely
> that the wrong drivers are being installed.
>
> "Cari (MS-MVP)" wrote:
>
>> Did you correctly follow the instructions at HP's website?
>> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu01853&product=58710&dlc=en&lang=en&product=60989&lang=en&cc=us
>> --
>> Cari
>> (MS-MVP Printing & Imaging)
>>
>> "wclavey" <wclavey@discussions.microsoft.com> wrote in message
>> news:68CD872A-EBAD-4178-99D2-75B940AD822B@microsoft.com...
>> >I have an HP R80 printer/fax/scanner. It worked great under Win-98. I
>> > upgraded to XP and it continued to work fine. Win XP recognized it and
>> > installed the correct drivers. Since applying the Win-XP service pack
>> > 2
>> > upgrades, I have a problem with the scanner. Anytime the printer
>> > generates a
>> > error condition back to the system (out of paper, paper jam, ink low,
>> > etc.)
>> > the system no longer recognizes the scanner. The only correction is to
>> > uninstall the IEEE1284.4 devices from the control panel, shut down and
>> > restart the system, and have Plug 'n Play reinstall the printer &
>> > scanner.
>> > Is there anything I can do to correct this? I do not want to have to
>> > uninstall service pack 2 and the subsequent patches.
>> >
>>
>>
>>
>>
>

wclavey
07-09-2005, 09:30 PM
Sorry, I can't find anything about the LPT1 port in the BIOS, but in the
device manager, Enable legacy Plug 'n Play is checked.

"Cari (MS-MVP)" wrote:

> What is the setting of the LPT port in the BIOS? And in the Device Manager,
> is the Legacy Plug and Play box checked or unchecked?
> --
> Cari
> (MS-MVP Printing & Imaging)
>
> "wclavey" <wclavey@discussions.microsoft.com> wrote in message
> news:1FB978F9-5B19-42BE-AD85-B257CFE3A6F8@microsoft.com...
> > Cari:
> >
> > Thanks for your prompt response. Yes, I have been to the HP Win-XP site
> > many times, having done what they instruct, and hoping that there may be a
> > follow-up. There is not. I corresponded with an HP service technician
> > who
> > also directed me there and finally said I needed to contact Microsoft.
> >
> > The problems they describe mostly deal with Plug 'n Play not working or
> > insstalling the wrong drivers, but it works fine on my machine - - every
> > time
> > I uninstall the IEEE1284.4 devices and reboot, Plug 'n Play installs them
> > correctly, and they work fine until I get the next error or status message
> > from the device. It seems to me that it is not handling the error or
> > status
> > messages from the IEEE1284.4 device correctly - - something about
> > receiving a
> > status message that should simply be reported back to windows (like: out
> > of
> > paper) causes it to stop recognizing the device. I have checked that
> > there
> > are NO HP files or directories even on my machine and certainly not any
> > installed programs in the Control Panel Program list. So it seems
> > unlikely
> > that the wrong drivers are being installed.
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Did you correctly follow the instructions at HP's website?
> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu01853&product=58710&dlc=en&lang=en&product=60989&lang=en&cc=us
> >> --
> >> Cari
> >> (MS-MVP Printing & Imaging)
> >>
> >> "wclavey" <wclavey@discussions.microsoft.com> wrote in message
> >> news:68CD872A-EBAD-4178-99D2-75B940AD822B@microsoft.com...
> >> >I have an HP R80 printer/fax/scanner. It worked great under Win-98. I
> >> > upgraded to XP and it continued to work fine. Win XP recognized it and
> >> > installed the correct drivers. Since applying the Win-XP service pack
> >> > 2
> >> > upgrades, I have a problem with the scanner. Anytime the printer
> >> > generates a
> >> > error condition back to the system (out of paper, paper jam, ink low,
> >> > etc.)
> >> > the system no longer recognizes the scanner. The only correction is to
> >> > uninstall the IEEE1284.4 devices from the control panel, shut down and
> >> > restart the system, and have Plug 'n Play reinstall the printer &
> >> > scanner.
> >> > Is there anything I can do to correct this? I do not want to have to
> >> > uninstall service pack 2 and the subsequent patches.
> >> >
> >>
> >>
> >>
> >>
> >
>
>
>
>


HP R80 Problem