printer problem need help!!!!



David Z
07-09-2005, 09:30 PM
I met a big problem when I want to print my word/excel/outlook files.
I am in the domain and had a log in script. I had a network printer. It can
print the test page and .jpg/.bmp files. But when it printed the
word/excel/outlook even the txt files, the word or excel crashed and quit. I
tried to delete and reinstall, it didn't work. I installed other printers on
network, they all worked well. So, I skipped the
script and it seemed work well. But after a while, same problem happened
again. What can I do now?
BTW All my work need the network.
PS: the printer is Xerox workCenter Pro 55ps

Thanks for your kindness help!

--
Work Harding

David Z
07-09-2005, 09:30 PM
I can reimage his computer to fix this problem. But it is time consuming. I
need find the real reason of that problem. Thanks a lot!

"David Z" wrote:

> I met a big problem when I want to print my word/excel/outlook files.
> I am in the domain and had a log in script. I had a network printer. It can
> print the test page and .jpg/.bmp files. But when it printed the
> word/excel/outlook even the txt files, the word or excel crashed and quit. I
> tried to delete and reinstall, it didn't work. I installed other printers on
> network, they all worked well. So, I skipped the
> script and it seemed work well. But after a while, same problem happened
> again. What can I do now?
> BTW All my work need the network.
> PS: the printer is Xerox workCenter Pro 55ps
>
> Thanks for your kindness help!
>
> --
> Work Harding

Byte
07-09-2005, 09:30 PM
Have you contacted Xerox for Tech support? Especially if the printer is
still under warranty. I don't believe there are many Xerox users out here.
--
Windows Beta Tester and
Programmer WNP


"David Z" wrote:

> I can reimage his computer to fix this problem. But it is time consuming. I
> need find the real reason of that problem. Thanks a lot!
>
> "David Z" wrote:
>
> > I met a big problem when I want to print my word/excel/outlook files.
> > I am in the domain and had a log in script. I had a network printer. It can
> > print the test page and .jpg/.bmp files. But when it printed the
> > word/excel/outlook even the txt files, the word or excel crashed and quit. I
> > tried to delete and reinstall, it didn't work. I installed other printers on
> > network, they all worked well. So, I skipped the
> > script and it seemed work well. But after a while, same problem happened
> > again. What can I do now?
> > BTW All my work need the network.
> > PS: the printer is Xerox workCenter Pro 55ps
> >
> > Thanks for your kindness help!
> >
> > --
> > Work Harding

David Z
07-09-2005, 09:30 PM
Thanks!
But I think it is not the printer's problem. Cause some other guys can print
well at this printer. Just for this laptop user.

"Byte" wrote:

> Have you contacted Xerox for Tech support? Especially if the printer is
> still under warranty. I don't believe there are many Xerox users out here.
> --
> Windows Beta Tester and
> Programmer WNP
>
>
> "David Z" wrote:
>
> > I can reimage his computer to fix this problem. But it is time consuming. I
> > need find the real reason of that problem. Thanks a lot!
> >
> > "David Z" wrote:
> >
> > > I met a big problem when I want to print my word/excel/outlook files.
> > > I am in the domain and had a log in script. I had a network printer. It can
> > > print the test page and .jpg/.bmp files. But when it printed the
> > > word/excel/outlook even the txt files, the word or excel crashed and quit. I
> > > tried to delete and reinstall, it didn't work. I installed other printers on
> > > network, they all worked well. So, I skipped the
> > > script and it seemed work well. But after a while, same problem happened
> > > again. What can I do now?
> > > BTW All my work need the network.
> > > PS: the printer is Xerox workCenter Pro 55ps
> > >
> > > Thanks for your kindness help!
> > >
> > > --
> > > Work Harding


printer problem need help!!!!