Lawrence
07-09-2005, 10:29 PM
Russ
I have a similiar problem to Alison, when the fax modem dials out it decides
that the line is busy and the fax fails. But this does not always happen,
only occassionally so I know fax modem is compatible. The problem depends on
how quickly the fax machine being dialled answers the call. If it answers
quickly 1-2 seconds, call goes through OK. If it takes longer than 3 seconds
to answer Windows Fax Console gives up waiting and says 'line is busy'.
Can I configure windows fax console to wait longer for the call to be
answered ??
Cheers
Lawrence
"Russ Valentine [MVP-Outlook]" wrote:
> Unfortunately, Windows XP Fax has proven to be incompatible with many common
> modems and drivers, particularly older ones, even if the manufacturers claim
> they are "compatible" with Windows XP. Modem incompatibility is not apparent
> during installation or the initial setup. It only becomes apparent when you
> first try to send or receive a fax. The Fax Service will dial or will answer
> an incoming fax but then fail with any of a number of unhelpful error
> messages such as "Line is busy," "There is no answer," or "Reception error."
> There will be nothing in Event Viewer to give a clue as to where the problem
> might lie.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest drivers.
> --
> Russ Valentine
> [MVP-Outlook]
>
> "Alison" <alisonmd@comcast.net> wrote in message
> news:%23gRgUBUIFHA.2420@TK2MSFTNGP14.phx.gbl...
> >I installed the Fax Console that came with Windows XP.
> >
> > When I try to send a fax it dials out and comes back that the line is
> > busy,
> > I know for a fact that this is a business line
> > and it should not be busy.
> >
> > I think I have it configured correctly, In the Fax Configuration Wizard
> > under TSID I put my phone number and on the CSID I put my phone number
> > again.
> >
> > Is this correct?
> >
> > Thank you
> > Alison
> >
> >
>
>
>
I have a similiar problem to Alison, when the fax modem dials out it decides
that the line is busy and the fax fails. But this does not always happen,
only occassionally so I know fax modem is compatible. The problem depends on
how quickly the fax machine being dialled answers the call. If it answers
quickly 1-2 seconds, call goes through OK. If it takes longer than 3 seconds
to answer Windows Fax Console gives up waiting and says 'line is busy'.
Can I configure windows fax console to wait longer for the call to be
answered ??
Cheers
Lawrence
"Russ Valentine [MVP-Outlook]" wrote:
> Unfortunately, Windows XP Fax has proven to be incompatible with many common
> modems and drivers, particularly older ones, even if the manufacturers claim
> they are "compatible" with Windows XP. Modem incompatibility is not apparent
> during installation or the initial setup. It only becomes apparent when you
> first try to send or receive a fax. The Fax Service will dial or will answer
> an incoming fax but then fail with any of a number of unhelpful error
> messages such as "Line is busy," "There is no answer," or "Reception error."
> There will be nothing in Event Viewer to give a clue as to where the problem
> might lie.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest drivers.
> --
> Russ Valentine
> [MVP-Outlook]
>
> "Alison" <alisonmd@comcast.net> wrote in message
> news:%23gRgUBUIFHA.2420@TK2MSFTNGP14.phx.gbl...
> >I installed the Fax Console that came with Windows XP.
> >
> > When I try to send a fax it dials out and comes back that the line is
> > busy,
> > I know for a fact that this is a business line
> > and it should not be busy.
> >
> > I think I have it configured correctly, In the Fax Configuration Wizard
> > under TSID I put my phone number and on the CSID I put my phone number
> > again.
> >
> > Is this correct?
> >
> > Thank you
> > Alison
> >
> >
>
>
>