Re: Faxing Problem



Lawrence
07-09-2005, 10:29 PM
Russ

I have a similiar problem to Alison, when the fax modem dials out it decides
that the line is busy and the fax fails. But this does not always happen,
only occassionally so I know fax modem is compatible. The problem depends on
how quickly the fax machine being dialled answers the call. If it answers
quickly 1-2 seconds, call goes through OK. If it takes longer than 3 seconds
to answer Windows Fax Console gives up waiting and says 'line is busy'.
Can I configure windows fax console to wait longer for the call to be
answered ??
Cheers
Lawrence


"Russ Valentine [MVP-Outlook]" wrote:

> Unfortunately, Windows XP Fax has proven to be incompatible with many common
> modems and drivers, particularly older ones, even if the manufacturers claim
> they are "compatible" with Windows XP. Modem incompatibility is not apparent
> during installation or the initial setup. It only becomes apparent when you
> first try to send or receive a fax. The Fax Service will dial or will answer
> an incoming fax but then fail with any of a number of unhelpful error
> messages such as "Line is busy," "There is no answer," or "Reception error."
> There will be nothing in Event Viewer to give a clue as to where the problem
> might lie.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest drivers.
> --
> Russ Valentine
> [MVP-Outlook]
>
> "Alison" <alisonmd@comcast.net> wrote in message
> news:%23gRgUBUIFHA.2420@TK2MSFTNGP14.phx.gbl...
> >I installed the Fax Console that came with Windows XP.
> >
> > When I try to send a fax it dials out and comes back that the line is
> > busy,
> > I know for a fact that this is a business line
> > and it should not be busy.
> >
> > I think I have it configured correctly, In the Fax Configuration Wizard
> > under TSID I put my phone number and on the CSID I put my phone number
> > again.
> >
> > Is this correct?
> >
> > Thank you
> > Alison
> >
> >
>
>
>

Russ Valentine [MVP-Outlook]
07-09-2005, 10:29 PM
I know of nothing you can adjust to help. Unfortunately, the Windows XP Fax
Service is neither robust nor reliable. It often fails to recognize
handshake tones from other modems and has no options to configure the wait
time.
--
Russ Valentine
[MVP-Outlook]
"Lawrence" <Lawrence@discussions.microsoft.com> wrote in message
news:39A8DE0E-B507-406B-A1FA-7B8FFBCD1D3D@microsoft.com...
> Russ
>
> I have a similiar problem to Alison, when the fax modem dials out it
> decides
> that the line is busy and the fax fails. But this does not always happen,
> only occassionally so I know fax modem is compatible. The problem depends
> on
> how quickly the fax machine being dialled answers the call. If it answers
> quickly 1-2 seconds, call goes through OK. If it takes longer than 3
> seconds
> to answer Windows Fax Console gives up waiting and says 'line is busy'.
> Can I configure windows fax console to wait longer for the call to be
> answered ??
> Cheers
> Lawrence
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Unfortunately, Windows XP Fax has proven to be incompatible with many
>> common
>> modems and drivers, particularly older ones, even if the manufacturers
>> claim
>> they are "compatible" with Windows XP. Modem incompatibility is not
>> apparent
>> during installation or the initial setup. It only becomes apparent when
>> you
>> first try to send or receive a fax. The Fax Service will dial or will
>> answer
>> an incoming fax but then fail with any of a number of unhelpful error
>> messages such as "Line is busy," "There is no answer," or "Reception
>> error."
>> There will be nothing in Event Viewer to give a clue as to where the
>> problem
>> might lie.
>>
>> These errors have been nearly impossible to track down. To do so requires
>> enabling both PSS and debug logging of fax transmissions, both of which
>> require fairly extensive registry changes. For the time being, the best
>> advice is to attempt to use XP Fax only if you have a modem that is
>> listed
>> on the Windows XP Hardware Compatibility List and using the latest
>> drivers.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>>
>> "Alison" <alisonmd@comcast.net> wrote in message
>> news:%23gRgUBUIFHA.2420@TK2MSFTNGP14.phx.gbl...
>> >I installed the Fax Console that came with Windows XP.
>> >
>> > When I try to send a fax it dials out and comes back that the line is
>> > busy,
>> > I know for a fact that this is a business line
>> > and it should not be busy.
>> >
>> > I think I have it configured correctly, In the Fax Configuration Wizard
>> > under TSID I put my phone number and on the CSID I put my phone number
>> > again.
>> >
>> > Is this correct?
>> >
>> > Thank you
>> > Alison
>> >
>> >
>>
>>
>>


Re: Faxing Problem