RE: hp psc 2110 printer problem



Ranger Wally
07-09-2005, 10:29 PM
Rob,
After spending close to three hours on a Sunday with two different HP techs,
I'm also at my wits end. I've been trying to install a PSC 2355 with quite
similar results as the 2110 problem.
The first HP tech recommended a new CD, but his lan was down and asked that
I call back in a few hours with a case #. When I did, the second tech wanted
to exhaust all possible before shipping me a CD.
In the end, he felt that my problem was with PlugnPlay. In Services, My
Start/Stop/Resume/Pause options were grayed out. Not knowing too much about
this and worn out from the telephone glued to my ear, I gave up on them.
Their recommendation was to call MSN tech support...that's why I'm here at
the newsgroup.

What my install does is when the HP load asks for me to connect the printer
and then Windows New Device comes on....windows won't detect the drivers on
the cd. We tried downloading and installing from the desktop with the same
results...except that HP detected my device...without it being plugged in!!

I'll try clearing the buffer on the printer (unplugging, et al), but from
what I'm reading here, the problem indeed seems to be HP.

Wish I had a solution to offer.....
Randger Wally

"rob" wrote:

> robert,
> this is what comes to mind,
> 1. There is possibly a problem with the software
> downloaded from hp, you can try and order a cd from them
> or if you haven't already done so, try downloading another
> copy.
> 2. There is a possibly a problem with the usb port that
> the printer is hooked up to, maybe see if another device
> works properly on that hub, or try another hub?
> 3. Verify that the drivers for your usb ports show no
> conflicts in device manager.
> 4. Just got a reply from another hp owner, his usb cable
> was bad, can you try another cable?
> 5. Did the printer work before? If so, why are you
> reloading again? (upgrade from windows98, me?, computer
> crashed?)
> 6. Possibly a problem with windows and the usb drivers
> portion of install. Can you possibly verify that the
> printer works on another machine, with the software that
> you downloaded?
> 7. There is an article at hp, on the usb chipset and
> solving problems with the 2110, does this article apply?
>
> Besides that I'm at my wit's end also, this sounds to be a
> new problem(imagine that!!). email hp and see if they can
> also support you. I'm telling you, this site needs a new
> newsgroup just for hp printers...LOL. If you do find out
> your solution to your problem, let everyone else know, by
> posting. Knowing is half the battle, and hp is poorly
> documented. I hope that it works out, i'll be looking for
> a reply to this and hopefully some answers will be with
> it, if you need some more help, just post.
>
> rob
> >-----Original Message-----
> >Rob,
> > yea didnt work it doesnt want to read it well it says
> its installing it and
> >then when it gets to the usb part of the installing it
> says data is invaild i
> >really need some help
> >
> >"rob@discussions.microsoft.com" wrote:
> >
> >> robert,
> >> sounds like you have been bitten by hp, first verify
> that
> >> you have a good software (maybe a cd?). I know it's
> taken
> >> me 2 months to get my 4110 all in one working with xp
> >> pro. This is what i did to get mine to work (and it's
> >> still working..fingers crossed). Unplug printer from
> the
> >> computer, turn off the printer and remove power from
> it,
> >> this clears the buffer inside the printer, reapply
> power.
> >> Download the scrubber utility from hp. and install and
> run
> >> it. the original uninstall leaves remnants behind,
> which
> >> could cause problems reloading the software. next
> reboot
> >> the machine and verify that the printer/scanner is not
> >> available in device manager or anywhere else. if so,
> >> run the scrubber again. next install the software,
> when
> >> the software asks you to plug in the device, turn it
> on,
> >> and plug it in. Let windows discover it and install
> the
> >> devices needed, at this point it gets kinda squirly
> with
> >> the different screens popping up between windows and
> the
> >> hp install software, but you should see in your taskbar
> >> that the hardware is ready for use, next verify in your
> >> services under 'control panel/admin tools/services'
> that
> >> the WIA service is set to auto. Everything should be
> set
> >> up. When you reboot after set up, double click on my
> >> computer and verify that you can see your drives. If
> you
> >> get a flashlight (like's trying to find them), then I
> >> recommend that you turn off the printer prior to
> turning
> >> off the computer, and turning the printer back on after
> >> the computer is started and logged on. The HP director
> >> software and the WIA service butt heads and the scanner
> >> usually cannot be detected. Good luck to you!!!
> >> rob
> >> >-----Original Message-----
> >> >ok i have tried for about 1 week trying to install
> this
> >> printer and it wont
> >> >work i DL the drivers from hp.com and it says that it
> >> installs but it wont
> >> >open printer so it rstarts auto and then it says it
> found
> >> a printer while
> >> >installing the stuff all of a sudden it stops and says
> >> the data is invaild
> >> >and i dont know what else to do someone have any ideas?
> >> >.
> >> >
> >>
> >.
> >
>

GTS
07-09-2005, 10:29 PM
In Device Manger you might check if there are any hidden devices related to
this printer. If so, delete them and try to install again.
--

"Ranger Wally" <RangerWally@discussions.microsoft.com> wrote in message
news:53A72AB4-AB0E-4D51-B26F-40F71731A45E@microsoft.com...
> Rob,
> After spending close to three hours on a Sunday with two different HP
> techs,
> I'm also at my wits end. I've been trying to install a PSC 2355 with quite
> similar results as the 2110 problem.
> The first HP tech recommended a new CD, but his lan was down and asked
> that
> I call back in a few hours with a case #. When I did, the second tech
> wanted
> to exhaust all possible before shipping me a CD.
> In the end, he felt that my problem was with PlugnPlay. In Services, My
> Start/Stop/Resume/Pause options were grayed out. Not knowing too much
> about
> this and worn out from the telephone glued to my ear, I gave up on them.
> Their recommendation was to call MSN tech support...that's why I'm here at
> the newsgroup.
>
> What my install does is when the HP load asks for me to connect the
> printer
> and then Windows New Device comes on....windows won't detect the drivers
> on
> the cd. We tried downloading and installing from the desktop with the same
> results...except that HP detected my device...without it being plugged
> in!!
>
> I'll try clearing the buffer on the printer (unplugging, et al), but from
> what I'm reading here, the problem indeed seems to be HP.
>
> Wish I had a solution to offer.....
> Randger Wally
>
> "rob" wrote:
>
>> robert,
>> this is what comes to mind,
>> 1. There is possibly a problem with the software
>> downloaded from hp, you can try and order a cd from them
>> or if you haven't already done so, try downloading another
>> copy.
>> 2. There is a possibly a problem with the usb port that
>> the printer is hooked up to, maybe see if another device
>> works properly on that hub, or try another hub?
>> 3. Verify that the drivers for your usb ports show no
>> conflicts in device manager.
>> 4. Just got a reply from another hp owner, his usb cable
>> was bad, can you try another cable?
>> 5. Did the printer work before? If so, why are you
>> reloading again? (upgrade from windows98, me?, computer
>> crashed?)
>> 6. Possibly a problem with windows and the usb drivers
>> portion of install. Can you possibly verify that the
>> printer works on another machine, with the software that
>> you downloaded?
>> 7. There is an article at hp, on the usb chipset and
>> solving problems with the 2110, does this article apply?
>>
>> Besides that I'm at my wit's end also, this sounds to be a
>> new problem(imagine that!!). email hp and see if they can
>> also support you. I'm telling you, this site needs a new
>> newsgroup just for hp printers...LOL. If you do find out
>> your solution to your problem, let everyone else know, by
>> posting. Knowing is half the battle, and hp is poorly
>> documented. I hope that it works out, i'll be looking for
>> a reply to this and hopefully some answers will be with
>> it, if you need some more help, just post.
>>
>> rob
>> >-----Original Message-----
>> >Rob,
>> > yea didnt work it doesnt want to read it well it says
>> its installing it and
>> >then when it gets to the usb part of the installing it
>> says data is invaild i
>> >really need some help
>> >
>> >"rob@discussions.microsoft.com" wrote:
>> >
>> >> robert,
>> >> sounds like you have been bitten by hp, first verify
>> that
>> >> you have a good software (maybe a cd?). I know it's
>> taken
>> >> me 2 months to get my 4110 all in one working with xp
>> >> pro. This is what i did to get mine to work (and it's
>> >> still working..fingers crossed). Unplug printer from
>> the
>> >> computer, turn off the printer and remove power from
>> it,
>> >> this clears the buffer inside the printer, reapply
>> power.
>> >> Download the scrubber utility from hp. and install and
>> run
>> >> it. the original uninstall leaves remnants behind,
>> which
>> >> could cause problems reloading the software. next
>> reboot
>> >> the machine and verify that the printer/scanner is not
>> >> available in device manager or anywhere else. if so,
>> >> run the scrubber again. next install the software,
>> when
>> >> the software asks you to plug in the device, turn it
>> on,
>> >> and plug it in. Let windows discover it and install
>> the
>> >> devices needed, at this point it gets kinda squirly
>> with
>> >> the different screens popping up between windows and
>> the
>> >> hp install software, but you should see in your taskbar
>> >> that the hardware is ready for use, next verify in your
>> >> services under 'control panel/admin tools/services'
>> that
>> >> the WIA service is set to auto. Everything should be
>> set
>> >> up. When you reboot after set up, double click on my
>> >> computer and verify that you can see your drives. If
>> you
>> >> get a flashlight (like's trying to find them), then I
>> >> recommend that you turn off the printer prior to
>> turning
>> >> off the computer, and turning the printer back on after
>> >> the computer is started and logged on. The HP director
>> >> software and the WIA service butt heads and the scanner
>> >> usually cannot be detected. Good luck to you!!!
>> >> rob
>> >> >-----Original Message-----
>> >> >ok i have tried for about 1 week trying to install
>> this
>> >> printer and it wont
>> >> >work i DL the drivers from hp.com and it says that it
>> >> installs but it wont
>> >> >open printer so it rstarts auto and then it says it
>> found
>> >> a printer while
>> >> >installing the stuff all of a sudden it stops and says
>> >> the data is invaild
>> >> >and i dont know what else to do someone have any ideas?
>> >> >.
>> >> >
>> >>
>> >.
>> >
>>


RE: hp psc 2110 printer problem