Darryl
07-10-2005, 01:08 AM
I'm having the very same problem as Manuel. I'm using a brand new computer,
with a freshly installed Windows XP Pro x64. Once it gets to shutting down
windows screen, it stops. Since it's a fresh install, there are no extra
programs installed. I checked what's running in the background and I cannot
find anything that might be causing this problem. When it gets to that
shutting down screen, it does sound as if something is infact shutting on
inside my computer, sounds like that hard drive (sata). Any other ideas on
this would be very much appreciated.
"Malke" wrote:
> Manuel wrote:
>
> > When I shut down my computer the image (windows shutting down) still
> > appears on the screen and I have to press and hold the button to
> > totally shutdown the computer. Is there any solution to my problem,
> > can this be corrected?
>
> This usually means that a program running in the background is refusing
> to exit gracefully. Since you've given basically no information about
> your computer or what's running, I can't guess. However, you should run
> through the normal troubleshooting steps:
>
> 1) scan with current antivirus ("current" means a version not earlier
> than 2002 but using updated virus definitions); 2) remove spyware with
> Spybot Search & Destroy (www.safer-networking.org) and Ad-aware
> (www.lavasoftusa.com). These programs are free, so use them both since
> they complement each other. You may also want to run CWShredder and
> HijackThis from http://aumha.org/freeware.htm. Although CWShredder is
> no longer being updated, it will still clean older variants of the
> CoolWebSearch malware. Always read the instructions before running a
> spyware removal tool. Be sure to update these programs before running,
> and it is a good idea to do virus/spyware scans in Safe Mode; 3) delete
> temporary and Temporary Internet Files; 4) stop unnecessary
> services/programs from starting with Windows - see www.blackviper.com
> for services info and www.pacs-portal.co.uk/startup_index.htm for
> programs info; 5) look in Event Viewer for clues; 6) make sure you've
> visited Windows Update and applied all security patches. Do not install
> driver updates from Windows Update; 7) run a firewall.
>
> Once you've done the above, if you are still having problems do a clean
> boot to narrow down the application that is hanging.
>
> http://support.microsoft.com/default.aspx?kbid=310353 - How to Perform a
> Clean Boot in Windows XP
>
> Malke
> --
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
>
with a freshly installed Windows XP Pro x64. Once it gets to shutting down
windows screen, it stops. Since it's a fresh install, there are no extra
programs installed. I checked what's running in the background and I cannot
find anything that might be causing this problem. When it gets to that
shutting down screen, it does sound as if something is infact shutting on
inside my computer, sounds like that hard drive (sata). Any other ideas on
this would be very much appreciated.
"Malke" wrote:
> Manuel wrote:
>
> > When I shut down my computer the image (windows shutting down) still
> > appears on the screen and I have to press and hold the button to
> > totally shutdown the computer. Is there any solution to my problem,
> > can this be corrected?
>
> This usually means that a program running in the background is refusing
> to exit gracefully. Since you've given basically no information about
> your computer or what's running, I can't guess. However, you should run
> through the normal troubleshooting steps:
>
> 1) scan with current antivirus ("current" means a version not earlier
> than 2002 but using updated virus definitions); 2) remove spyware with
> Spybot Search & Destroy (www.safer-networking.org) and Ad-aware
> (www.lavasoftusa.com). These programs are free, so use them both since
> they complement each other. You may also want to run CWShredder and
> HijackThis from http://aumha.org/freeware.htm. Although CWShredder is
> no longer being updated, it will still clean older variants of the
> CoolWebSearch malware. Always read the instructions before running a
> spyware removal tool. Be sure to update these programs before running,
> and it is a good idea to do virus/spyware scans in Safe Mode; 3) delete
> temporary and Temporary Internet Files; 4) stop unnecessary
> services/programs from starting with Windows - see www.blackviper.com
> for services info and www.pacs-portal.co.uk/startup_index.htm for
> programs info; 5) look in Event Viewer for clues; 6) make sure you've
> visited Windows Update and applied all security patches. Do not install
> driver updates from Windows Update; 7) run a firewall.
>
> Once you've done the above, if you are still having problems do a clean
> boot to narrow down the application that is hanging.
>
> http://support.microsoft.com/default.aspx?kbid=310353 - How to Perform a
> Clean Boot in Windows XP
>
> Malke
> --
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
>