[pcp]

When I boot WinXP, I've been getting this window pop up "Found New Hardware
Wizard" I don't know what hardware it's referring to. When I click "okay,
this one time only" I'm promt to d/l. I want to delete this "WebSearch
Toolbar NT support NT service" so it's not trying to d/l new hardware when I
boot?

[Malke]

pcp wrote:

> When I boot WinXP, I've been getting this window pop up "Found New
> Hardware
> Wizard" I don't know what hardware it's referring to. When I click
> "okay,
> this one time only" I'm promt to d/l. I want to delete this
> "WebSearch Toolbar NT support NT service" so it's not trying to d/l
> new hardware when I boot?

The WebSearch Toolbar etc. is malware. If you clean up your computer,
that should take care of the annoyance. Here are general malware
removal steps. Do everything with updated tools in Safe Mode.

First delete all Temporary and Temporary Internet Files. For IE's
Temporary Files, go to Control Panel>Internet Options>General tab.
You'll see where you can delete cookies and files. For Firefox, clear
its cache by going to Tools>Options>Privacy>Cache> Clear. For Windows
Temporary files, Start>Run cleanmgr [enter]. Then follow these detailed
malware removal steps, doing everything with updated tools in Safe
Mode. You can find all the links to referenced programs and sites on
my website here:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

1) Scan in Safe Mode with current version (not earlier than 2004)
antivirus using updated definitions.

Before you remove malware, get LSPFix or WinSockFix for XP - see links
below.

2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.

Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).

If the malware remains even after you used Ad-aware and Spybot, you can
scan with HijackThis. HijackThis is an excellent tool to discover and
disable hijackers, but it requires expert skill. See the links on my
website for a HijackThis tutorial and places where you can post your
HJT log. Again, this is an expert tool and novices should get help
with it.

3) If you are running Windows ME or XP, you should disable/enable System
Restore after the system is clean because malware will be in the
Restore Points. With ME, you must disable System Restore completely.
With XP, you can delete all but the most recent (presumably clean)
System Restore point from the More Options section of Disk Cleanup
(Run>cleanmgr).

4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.

5) Run a firewall.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

[Kelly]

Hi,

In part.....

The download wizard prompt has nothing to do with your spyware/malware
issues.

Right click My Computer/Properties/Hardware/Device Manager. The items
Windows is looking for will be listed under Unknown or better yet in yellow
or have the tree expanded. More info needed from here.

Added info in the meantime and good luck!

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q310126

Troubleshooting Device Manager Issues in Windows XP
http://www.kellys-korner-xp.com/win_xp_dm.htm


--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com



"pcp" <pcp@discussions.microsoft.com> wrote in message
news:79649380-C685-4FC8-9E63-BA215715BC38@microsoft.com...
> When I boot WinXP, I've been getting this window pop up "Found New
> Hardware
> Wizard" I don't know what hardware it's referring to. When I click "okay,
> this one time only" I'm promt to d/l. I want to delete this "WebSearch
> Toolbar NT support NT service" so it's not trying to d/l new hardware when
> I
> boot?