[Michael]

Hi All,
I hope that someone can help me out. I have a HP 3400+ (Athlon Processor)
running Windows XP home edition. My problems started the other day with
Norton Anti-virus Live update stopped working.
I'm also running Sygate Person Firewall and on Windows Startup I get an
error:
Instrustion at 0X00C4462A referenced memory at 0xffffffff.
I can't run Yahoo Messager, I was getting an error message when loading
(sorry can't remember the error), but now it just sets there saying its
connection. But never connects.
I was able to do a System Restore twice (without fixing the problem), now
the System restore problem won't even load. Last night it loaded, but didn't
show anything, except the window border.
If I load the Services program, it loads but don't show any services
running. It only shows Services in the left pane, and a blue box in the left
pane only taking up about 1/4 of the screen. If I select the Standard tab, I
see the services and can change the properties of the services there.
Outlook 2003 seems to work fine so far.
Visual Basic 6 will did not run the yesterday, but runs now.
I reinstalled Windows Installer yesterday, because I was having a problem
installing a ComponentOne Studio.net the other day. After looking at this
and trying to reinstall Norton Antivirus (Because of the Live Update
problem), the Norton Install failed also. Now, If I start CDSTART.EXE it
opens and let me select "Install Norton Antivirus", and then just disapears.
Nothing else happens. If I start NavSetup.exe. Nothing at all happens. So
the install will not even run.
I ran Trend Micro Online Antivirus on my machine last night and it found no
Viruses.
I also tried to post a message to the Microsoft Forums (web based) and
everything displays just fine, but it will not show the actual posts. It
shows 63 posts for one of the forums but it refuses to display the Message
headers. (So I'm hoping I will be able to post this message still using
Outlook Express). Just a note. The Java based buttons(Sign-in Button) don't
work at all also.

I also have one other problem (Since I had this computer, only about 3
months). I think this may be an unlated problem. Everyone day or so, this
computer will freeze up and the the whole screen looks like it shaking. What
I mean by that, is that the all the icons on the desktop looks like it
shakes. THe only options I have when this happens is to turn off the
computer.
I'm sorry for such a long message, but I thought it may help telling you all
what apps don't work. I was hoping it may ring a bell to someone. Thanks for
your time, and I hope your help. Thanks
Michael Lee

[Alan Smith]

"Michael" <mlee@mysticimagesofny.com> wrote in message
news:eoYd8zhaFHA.2180@TK2MSFTNGP12.phx.gbl...
> Hi All,
> I hope that someone can help me out. I have a HP 3400+ (Athlon Processor)
> running Windows XP home edition. My problems started the other day with
> Norton Anti-virus Live update stopped working.
> I'm also running Sygate Person Firewall and on Windows Startup I get an
> error:
> Instrustion at 0X00C4462A referenced memory at 0xffffffff.
> I can't run Yahoo Messager, I was getting an error message when loading
> (sorry can't remember the error), but now it just sets there saying its
> connection. But never connects.
> I was able to do a System Restore twice (without fixing the problem), now
> the System restore problem won't even load. Last night it loaded, but
> didn't show anything, except the window border.
> If I load the Services program, it loads but don't show any services
> running. It only shows Services in the left pane, and a blue box in the
> left pane only taking up about 1/4 of the screen. If I select the Standard
> tab, I see the services and can change the properties of the services
> there.
> Outlook 2003 seems to work fine so far.
> Visual Basic 6 will did not run the yesterday, but runs now.
> I reinstalled Windows Installer yesterday, because I was having a problem
> installing a ComponentOne Studio.net the other day. After looking at this
> and trying to reinstall Norton Antivirus (Because of the Live Update
> problem), the Norton Install failed also. Now, If I start CDSTART.EXE it
> opens and let me select "Install Norton Antivirus", and then just
> disapears. Nothing else happens. If I start NavSetup.exe. Nothing at all
> happens. So the install will not even run.
> I ran Trend Micro Online Antivirus on my machine last night and it found
> no Viruses.
> I also tried to post a message to the Microsoft Forums (web based) and
> everything displays just fine, but it will not show the actual posts. It
> shows 63 posts for one of the forums but it refuses to display the Message
> headers. (So I'm hoping I will be able to post this message still using
> Outlook Express). Just a note. The Java based buttons(Sign-in Button)
> don't work at all also.
>
> I also have one other problem (Since I had this computer, only about 3
> months). I think this may be an unlated problem. Everyone day or so, this
> computer will freeze up and the the whole screen looks like it shaking.
> What I mean by that, is that the all the icons on the desktop looks like
> it shakes. THe only options I have when this happens is to turn off the
> computer.
> I'm sorry for such a long message, but I thought it may help telling you
> all what apps don't work. I was hoping it may ring a bell to someone.
> Thanks for your time, and I hope your help. Thanks
> Michael Lee
>
>
>

If the machine is only 3 months old get it checked out by the makers, there
may be a hardware problem (possibly ineffective cpu fan)- but you havent
said if you have any anti-spyware software. Perhaps your machine is infected
with something. Norton is probably fine- the OEM version that often comes
with machines can only have 3 months of upgrades rather than the retail
packages 12 months. I find AVG better than Trend, and it's free.

[Michael]

Hi Alan,
Thanks for the reply. I was running Norton AntiVirus 2005. But I started
having problems with Liveupdate and tried to reinstall it, but can't install
it again. Its been a very frustrating weekend. Thanks again for the reply.
Michael



"Alan Smith" <alan@hidden.email> wrote in message
news:d7vuni$2cq$1@news7.svr.pol.co.uk...
>
> "Michael" <mlee@mysticimagesofny.com> wrote in message
> news:eoYd8zhaFHA.2180@TK2MSFTNGP12.phx.gbl...
>> Hi All,
>> I hope that someone can help me out. I have a HP 3400+ (Athlon Processor)
>> running Windows XP home edition. My problems started the other day with
>> Norton Anti-virus Live update stopped working.
>> I'm also running Sygate Person Firewall and on Windows Startup I get an
>> error:
>> Instrustion at 0X00C4462A referenced memory at 0xffffffff.
>> I can't run Yahoo Messager, I was getting an error message when loading
>> (sorry can't remember the error), but now it just sets there saying its
>> connection. But never connects.
>> I was able to do a System Restore twice (without fixing the problem), now
>> the System restore problem won't even load. Last night it loaded, but
>> didn't show anything, except the window border.
>> If I load the Services program, it loads but don't show any services
>> running. It only shows Services in the left pane, and a blue box in the
>> left pane only taking up about 1/4 of the screen. If I select the
>> Standard tab, I see the services and can change the properties of the
>> services there.
>> Outlook 2003 seems to work fine so far.
>> Visual Basic 6 will did not run the yesterday, but runs now.
>> I reinstalled Windows Installer yesterday, because I was having a problem
>> installing a ComponentOne Studio.net the other day. After looking at this
>> and trying to reinstall Norton Antivirus (Because of the Live Update
>> problem), the Norton Install failed also. Now, If I start CDSTART.EXE it
>> opens and let me select "Install Norton Antivirus", and then just
>> disapears. Nothing else happens. If I start NavSetup.exe. Nothing at all
>> happens. So the install will not even run.
>> I ran Trend Micro Online Antivirus on my machine last night and it found
>> no Viruses.
>> I also tried to post a message to the Microsoft Forums (web based) and
>> everything displays just fine, but it will not show the actual posts. It
>> shows 63 posts for one of the forums but it refuses to display the
>> Message headers. (So I'm hoping I will be able to post this message still
>> using Outlook Express). Just a note. The Java based buttons(Sign-in
>> Button) don't work at all also.
>>
>> I also have one other problem (Since I had this computer, only about 3
>> months). I think this may be an unlated problem. Everyone day or so, this
>> computer will freeze up and the the whole screen looks like it shaking.
>> What I mean by that, is that the all the icons on the desktop looks like
>> it shakes. THe only options I have when this happens is to turn off the
>> computer.
>> I'm sorry for such a long message, but I thought it may help telling you
>> all what apps don't work. I was hoping it may ring a bell to someone.
>> Thanks for your time, and I hope your help. Thanks
>> Michael Lee
>>
>>
>>
>
> If the machine is only 3 months old get it checked out by the makers,
> there may be a hardware problem (possibly ineffective cpu fan)- but you
> havent said if you have any anti-spyware software. Perhaps your machine is
> infected with something. Norton is probably fine- the OEM version that
> often comes with machines can only have 3 months of upgrades rather than
> the retail packages 12 months. I find AVG better than Trend, and it's
> free.
>

[Kelly]

Dump Norton completely. Once done, start your troubleshooting from there.
Good luck!

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com



"Michael" <mlee@mysticimagesofny.com> wrote in message
news:u$oyCHiaFHA.3848@TK2MSFTNGP10.phx.gbl...
> Hi Alan,
> Thanks for the reply. I was running Norton AntiVirus 2005. But I started
> having problems with Liveupdate and tried to reinstall it, but can't
> install it again. Its been a very frustrating weekend. Thanks again for
> the reply.
> Michael
>
>
>
> "Alan Smith" <alan@hidden.email> wrote in message
> news:d7vuni$2cq$1@news7.svr.pol.co.uk...
>>
>> "Michael" <mlee@mysticimagesofny.com> wrote in message
>> news:eoYd8zhaFHA.2180@TK2MSFTNGP12.phx.gbl...
>>> Hi All,
>>> I hope that someone can help me out. I have a HP 3400+ (Athlon
>>> Processor) running Windows XP home edition. My problems started the
>>> other day with Norton Anti-virus Live update stopped working.
>>> I'm also running Sygate Person Firewall and on Windows Startup I get an
>>> error:
>>> Instrustion at 0X00C4462A referenced memory at 0xffffffff.
>>> I can't run Yahoo Messager, I was getting an error message when loading
>>> (sorry can't remember the error), but now it just sets there saying its
>>> connection. But never connects.
>>> I was able to do a System Restore twice (without fixing the problem),
>>> now the System restore problem won't even load. Last night it loaded,
>>> but didn't show anything, except the window border.
>>> If I load the Services program, it loads but don't show any services
>>> running. It only shows Services in the left pane, and a blue box in the
>>> left pane only taking up about 1/4 of the screen. If I select the
>>> Standard tab, I see the services and can change the properties of the
>>> services there.
>>> Outlook 2003 seems to work fine so far.
>>> Visual Basic 6 will did not run the yesterday, but runs now.
>>> I reinstalled Windows Installer yesterday, because I was having a
>>> problem installing a ComponentOne Studio.net the other day. After
>>> looking at this and trying to reinstall Norton Antivirus (Because of the
>>> Live Update problem), the Norton Install failed also. Now, If I start
>>> CDSTART.EXE it opens and let me select "Install Norton Antivirus", and
>>> then just disapears. Nothing else happens. If I start NavSetup.exe.
>>> Nothing at all happens. So the install will not even run.
>>> I ran Trend Micro Online Antivirus on my machine last night and it found
>>> no Viruses.
>>> I also tried to post a message to the Microsoft Forums (web based) and
>>> everything displays just fine, but it will not show the actual posts. It
>>> shows 63 posts for one of the forums but it refuses to display the
>>> Message headers. (So I'm hoping I will be able to post this message
>>> still using Outlook Express). Just a note. The Java based
>>> buttons(Sign-in Button) don't work at all also.
>>>
>>> I also have one other problem (Since I had this computer, only about 3
>>> months). I think this may be an unlated problem. Everyone day or so,
>>> this computer will freeze up and the the whole screen looks like it
>>> shaking. What I mean by that, is that the all the icons on the desktop
>>> looks like it shakes. THe only options I have when this happens is to
>>> turn off the computer.
>>> I'm sorry for such a long message, but I thought it may help telling you
>>> all what apps don't work. I was hoping it may ring a bell to someone.
>>> Thanks for your time, and I hope your help. Thanks
>>> Michael Lee
>>>
>>>
>>>
>>
>> If the machine is only 3 months old get it checked out by the makers,
>> there may be a hardware problem (possibly ineffective cpu fan)- but you
>> havent said if you have any anti-spyware software. Perhaps your machine
>> is infected with something. Norton is probably fine- the OEM version that
>> often comes with machines can only have 3 months of upgrades rather than
>> the retail packages 12 months. I find AVG better than Trend, and it's
>> free.
>>
>
>

[Alan Smith]

Uninstall it.
Use a registry editor to remove all references to Norton.
Reinstall.

But if it was a 3 month licence you still won't be able to access live
update without paying for a new licence.

Personally I'd remove it and change to AVG free version.


"Michael" <mlee@mysticimagesofny.com> wrote in message
news:u$oyCHiaFHA.3848@TK2MSFTNGP10.phx.gbl...
> Hi Alan,
> Thanks for the reply. I was running Norton AntiVirus 2005. But I started
> having problems with Liveupdate and tried to reinstall it, but can't
> install it again. Its been a very frustrating weekend. Thanks again for
> the reply.
> Michael
>
>
>
> "Alan Smith" <alan@hidden.email> wrote in message
> news:d7vuni$2cq$1@news7.svr.pol.co.uk...
>>
>> "Michael" <mlee@mysticimagesofny.com> wrote in message
>> news:eoYd8zhaFHA.2180@TK2MSFTNGP12.phx.gbl...
>>> Hi All,
>>> I hope that someone can help me out. I have a HP 3400+ (Athlon
>>> Processor) running Windows XP home edition. My problems started the
>>> other day with Norton Anti-virus Live update stopped working.
>>> I'm also running Sygate Person Firewall and on Windows Startup I get an
>>> error:
>>> Instrustion at 0X00C4462A referenced memory at 0xffffffff.
>>> I can't run Yahoo Messager, I was getting an error message when loading
>>> (sorry can't remember the error), but now it just sets there saying its
>>> connection. But never connects.
>>> I was able to do a System Restore twice (without fixing the problem),
>>> now the System restore problem won't even load. Last night it loaded,
>>> but didn't show anything, except the window border.
>>> If I load the Services program, it loads but don't show any services
>>> running. It only shows Services in the left pane, and a blue box in the
>>> left pane only taking up about 1/4 of the screen. If I select the
>>> Standard tab, I see the services and can change the properties of the
>>> services there.
>>> Outlook 2003 seems to work fine so far.
>>> Visual Basic 6 will did not run the yesterday, but runs now.
>>> I reinstalled Windows Installer yesterday, because I was having a
>>> problem installing a ComponentOne Studio.net the other day. After
>>> looking at this and trying to reinstall Norton Antivirus (Because of the
>>> Live Update problem), the Norton Install failed also. Now, If I start
>>> CDSTART.EXE it opens and let me select "Install Norton Antivirus", and
>>> then just disapears. Nothing else happens. If I start NavSetup.exe.
>>> Nothing at all happens. So the install will not even run.
>>> I ran Trend Micro Online Antivirus on my machine last night and it found
>>> no Viruses.
>>> I also tried to post a message to the Microsoft Forums (web based) and
>>> everything displays just fine, but it will not show the actual posts. It
>>> shows 63 posts for one of the forums but it refuses to display the
>>> Message headers. (So I'm hoping I will be able to post this message
>>> still using Outlook Express). Just a note. The Java based
>>> buttons(Sign-in Button) don't work at all also.
>>>
>>> I also have one other problem (Since I had this computer, only about 3
>>> months). I think this may be an unlated problem. Everyone day or so,
>>> this computer will freeze up and the the whole screen looks like it
>>> shaking. What I mean by that, is that the all the icons on the desktop
>>> looks like it shakes. THe only options I have when this happens is to
>>> turn off the computer.
>>> I'm sorry for such a long message, but I thought it may help telling you
>>> all what apps don't work. I was hoping it may ring a bell to someone.
>>> Thanks for your time, and I hope your help. Thanks
>>> Michael Lee
>>>
>>>
>>>
>>
>> If the machine is only 3 months old get it checked out by the makers,
>> there may be a hardware problem (possibly ineffective cpu fan)- but you
>> havent said if you have any anti-spyware software. Perhaps your machine
>> is infected with something. Norton is probably fine- the OEM version that
>> often comes with machines can only have 3 months of upgrades rather than
>> the retail packages 12 months. I find AVG better than Trend, and it's
>> free.
>>
>
>