[nicksmith41]

ok so its more than just hh.exe, some are regedit.exe and explorer.exe,
i went to run norton antivirus in safe mode and i kept getting error
messages from norton, maybe a re-install is in order. I have 2
screenshots of what the error messages look like, 2 of many, but i'm
not sure how to get them on here, so if you could tell me i could give
you more info.


--
nicksmith41

[Malke]

nicksmith41 wrote:

>
> ok so its more than just hh.exe, some are regedit.exe and
> explorer.exe, i went to run norton antivirus in safe mode and i kept
> getting error
> messages from norton, maybe a re-install is in order. I have 2
> screenshots of what the error messages look like, 2 of many, but i'm
> not sure how to get them on here, so if you could tell me i could give
> you more info.
>
>
It would have been much better to keep all posts about the same subject
in one thread instead of fragmenting this. However, since I remember
your original post...

From a different, known-clean computer with an Internet connection and a
cd burner, get TrendMicro's Sysclean and run it in Safe Mode. Here are
the details:

TrendMicro's Sysclean is an extensive antivirus tool which has the
advantage of not needing to be installed. It requires two parts - the
scanning engine and the virus pattern files. Delete all Temporary and
Temporary Internet Files before running the program.

1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:

http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files

The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made. For a more
automated way to get Sysclean, use Dave Lipman's Sysclean_FE from
http://www.ik-cs.com/got-a-virus.htm .

3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.

Then see if you can run NAV. Unfortunately, the information you provided
isn't enough to give a definitive diagnosis - you could also be having
hardware issues. However, let's rule out viruses first.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User