Luiz Horacio
07-10-2005, 01:00 AM
Hi,
Got a very weird problem regarding a HP3550 and users profiles in a XPPro.
A plain text (in black) document is sent to the printer. If the user sending
this doc is an Administrator, the printer prints in black. If any other
kind of user (limited, advanced, guest) sends the same doc to the printer,
it prints using the color cartridge.
I rinstalled the drivers & everything else from install CD, which removed
previous installation of the printer. Presumably, it reinstalled the printer
from scratch. But it did not change anything: adm prints in black, others
print in color.
So I got my user and promoted him to Administrator status, and now he prints
black text in black. But this leaves the problem of having a limited user as
an Administrator.
Contacted HP support, but all their contribution was to reinstall drivers.
something already done.
What could be happening???
Thanks,
Luiz Horacio
Got a very weird problem regarding a HP3550 and users profiles in a XPPro.
A plain text (in black) document is sent to the printer. If the user sending
this doc is an Administrator, the printer prints in black. If any other
kind of user (limited, advanced, guest) sends the same doc to the printer,
it prints using the color cartridge.
I rinstalled the drivers & everything else from install CD, which removed
previous installation of the printer. Presumably, it reinstalled the printer
from scratch. But it did not change anything: adm prints in black, others
print in color.
So I got my user and promoted him to Administrator status, and now he prints
black text in black. But this leaves the problem of having a limited user as
an Administrator.
Contacted HP support, but all their contribution was to reinstall drivers.
something already done.
What could be happening???
Thanks,
Luiz Horacio