Computer freezes on startup



Jay Brewer
07-09-2005, 11:57 PM
My computer freezes when I start (or restart) it. I have to hold the on
button down until the computer shuts down and when I start it back up I
have to select the "start computer in last known good configuration"
option. I've gone back several months using system restore but that
didn't make any difference. I've also removed recently installed
programs. The only common thing that I see from the various starts in
the system error log is a mrtRate service failure. Any ideas on how to
fix this? Thanks.


--
Jay Brewer

R. McCarty
07-09-2005, 11:57 PM
mrtRate (Googled) is a component of Intuit Quicken. Is that one
of the applications you've removed ? Why do you need to select
LKGC ? - Does the computer balk at running in normal mode.
Can you boot to safe mode ? I would start with a Chkdsk on the
XP System partition. Also, if it's XP Home I would try to boot to
Safe Mode and use the Administrator account - as you normal
day-to-day account may have User Hive issues.

"Jay Brewer" <Jay.Brewer.1q1t1n@pcbanter.net> wrote in message
news:Jay.Brewer.1q1t1n@pcbanter.net...
>
> My computer freezes when I start (or restart) it. I have to hold the on
> button down until the computer shuts down and when I start it back up I
> have to select the "start computer in last known good configuration"
> option. I've gone back several months using system restore but that
> didn't make any difference. I've also removed recently installed
> programs. The only common thing that I see from the various starts in
> the system error log is a mrtRate service failure. Any ideas on how to
> fix this? Thanks.
>
>
> --
> Jay Brewer

S.Sengupta
07-09-2005, 11:57 PM
If you have Quicken or Quickbooks , that may be corrupted and could be
the cause of these problems.Visit Quicken website support for updates.
See:-
Missing MrtRate.vxd Error Message When You Start the Computer:
http://support.microsoft.com/?kbid=305649

regards,
ssg MS-MVP


Jay Brewer wrote:

> My computer freezes when I start (or restart) it. I have to hold the on
> button down until the computer shuts down and when I start it back up I
> have to select the "start computer in last known good configuration"
> option. I've gone back several months using system restore but that
> didn't make any difference. I've also removed recently installed
> programs. The only common thing that I see from the various starts in
> the system error log is a mrtRate service failure. Any ideas on how to
> fix this? Thanks.
>
>


Computer freezes on startup