Blackcolour
07-10-2005, 12:57 AM
The problem starts when uninstalling McAfee ViruScan and upgrading it to the
enterprise version. An error message appeared, which unfortunately I forgot
to write down and continued to uninstall it. Afterwards, another error
message appeared when trying to install the ViruScan enterprise version. The
error message is "The system cannot open the device or file specified" with
two options, to retry and cancel. When I click on "retry" nothing happens.
When I click on "cancel", another message appears, saying "Internal Error
2755. 110, C:\Documents and settings\all users\documents\Mcafee VirusScan
Enterprise 7\vse710.msi"
I tried the Mcafee web support with no luck. I have also attempted to clean
install the utility--the same error message is produced.
Can anyone help? I would appreciate it very much.

Yves Leclerc
07-10-2005, 12:57 AM
Microsoft has a utility which will allow you to clean up the MSI install
files. You can use it to remove "bad" MSI installs/uninstalls.

"Blackcolour" <Blackcolour@discussions.microsoft.com> wrote in message
news:E8866DC3-8ABB-4A30-BB6A-6C4280782F7C@microsoft.com...
> The problem starts when uninstalling McAfee ViruScan and upgrading it to
> the
> enterprise version. An error message appeared, which unfortunately I
> forgot
> to write down and continued to uninstall it. Afterwards, another error
> message appeared when trying to install the ViruScan enterprise version.
> The
> error message is "The system cannot open the device or file specified"
> with
> two options, to retry and cancel. When I click on "retry" nothing happens.
> When I click on "cancel", another message appears, saying "Internal Error
> 2755. 110, C:\Documents and settings\all users\documents\Mcafee VirusScan
> Enterprise 7\vse710.msi"
> I tried the Mcafee web support with no luck. I have also attempted to
> clean
> even
> install the utility--the same error message is produced.
> Can anyone help? I would appreciate it very much.

Rock
07-10-2005, 12:57 AM
Blackcolour wrote:

> The problem starts when uninstalling McAfee ViruScan and upgrading it to the
> enterprise version. An error message appeared, which unfortunately I forgot
> to write down and continued to uninstall it. Afterwards, another error
> message appeared when trying to install the ViruScan enterprise version. The
> error message is "The system cannot open the device or file specified" with
> two options, to retry and cancel. When I click on "retry" nothing happens.
> When I click on "cancel", another message appears, saying "Internal Error
> 2755. 110, C:\Documents and settings\all users\documents\Mcafee VirusScan
> Enterprise 7\vse710.msi"
> I tried the Mcafee web support with no luck. I have also attempted to clean
> install the utility--the same error message is produced.
> Can anyone help? I would appreciate it very much.

Try the windows installer clean up utility to see it helps:
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301

How to use the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=%2Fdirectory%2Fworldwide%2Fen-gb%2Futility2.asp#XSLTSection122121121120

Windows Installer Clean up Utility

--
Rock
MS MVP Windows - Shell/User

Blackcolour
07-10-2005, 12:58 AM
Thanks for all your replies, but I have tried the windows cleanup utility
already. When I run the setup of the utility, it can't install. I even used
the cmd to run the Msizap.exe with the T {program code}, but I still couldn't
fix it. Finally I got a hint about folder permission when I searched the web
about windows installer problems. One of the solutions is to enable "everyone
full right to C:\". So I did it and it fixed the problems. I hope this might
be useful to anyone else with the same problem.

"Rock" wrote:

> Blackcolour wrote:
>
> > The problem starts when uninstalling McAfee ViruScan and upgrading it to the
> > enterprise version. An error message appeared, which unfortunately I forgot
> > to write down and continued to uninstall it. Afterwards, another error
> > message appeared when trying to install the ViruScan enterprise version. The
> > error message is "The system cannot open the device or file specified" with
> > two options, to retry and cancel. When I click on "retry" nothing happens.
> > When I click on "cancel", another message appears, saying "Internal Error
> > 2755. 110, C:\Documents and settings\all users\documents\Mcafee VirusScan
> > Enterprise 7\vse710.msi"
> > I tried the Mcafee web support with no luck. I have also attempted to clean
> > install the utility--the same error message is produced.
> > Can anyone help? I would appreciate it very much.
>
> Try the windows installer clean up utility to see it helps:
> Description of the Windows Installer CleanUp Utility
> http://support.microsoft.com/?id=290301
>
> How to use the Windows Installer CleanUp Utility
> http://support.microsoft.com/default.aspx?scid=%2Fdirectory%2Fworldwide%2Fen-gb%2Futility2.asp#XSLTSection122121121120
>
> Windows Installer Clean up Utility
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

Rock
07-10-2005, 12:59 AM
Blackcolour wrote:

> Thanks for all your replies, but I have tried the windows cleanup utility
> already. When I run the setup of the utility, it can't install. I even used
> the cmd to run the Msizap.exe with the T {program code}, but I still couldn't
> fix it. Finally I got a hint about folder permission when I searched the web
> about windows installer problems. One of the solutions is to enable "everyone
> full right to C:\". So I did it and it fixed the problems. I hope this might
> be useful to anyone else with the same problem.
>

Thanks for posting back with the solution. It will benefit others.

--
Rock
MS MVP Windows - Shell/User

Judio
07-10-2005, 01:12 AM
Rock, I tried to get the msicuu program but the page wouldn't come up and
then I did a search on MS downloads and still couldn't find it. Is it in
another location? I am having trouble reloading MS Office but it sounds like
this might help since I get an msi error. I hope it's okay to ask here - I
couldn't find it under Office.
thank you!
--
Judio www.no9254me.com

"Rock" wrote:

> Blackcolour wrote:
>
> > The problem starts when uninstalling McAfee ViruScan and upgrading it to the
> > enterprise version. An error message appeared, which unfortunately I forgot
> > to write down and continued to uninstall it. Afterwards, another error
> > message appeared when trying to install the ViruScan enterprise version. The
> > error message is "The system cannot open the device or file specified" with
> > two options, to retry and cancel. When I click on "retry" nothing happens.
> > When I click on "cancel", another message appears, saying "Internal Error
> > 2755. 110, C:\Documents and settings\all users\documents\Mcafee VirusScan
> > Enterprise 7\vse710.msi"
> > I tried the Mcafee web support with no luck. I have also attempted to clean
> > install the utility--the same error message is produced.
> > Can anyone help? I would appreciate it very much.
>
> Try the windows installer clean up utility to see it helps:
> Description of the Windows Installer CleanUp Utility
> http://support.microsoft.com/?id=290301
>
> How to use the Windows Installer CleanUp Utility
> http://support.microsoft.com/default.aspx?scid=%2Fdirectory%2Fworldwide%2Fen-gb%2Futility2.asp#XSLTSection122121121120
>
> Windows Installer Clean up Utility
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

Rock
07-10-2005, 01:14 AM
Judio wrote:

> Rock, I tried to get the msicuu program but the page wouldn't come up and
> then I did a search on MS downloads and still couldn't find it. Is it in
> another location? I am having trouble reloading MS Office but it sounds like
> this might help since I get an msi error. I hope it's okay to ask here - I
> couldn't find it under Office.
> thank you!