KB894391



ShalomShlomo
07-09-2005, 11:57 PM
Three days ago, on restart, I got a Microsoft error message. When I
followed the link to report the error to Microsoft, I got another
Microsft link which offered to download fix KB894391 to stop the
problem occuring again (the link said it was a problem on shutdown).

I accepted, and KB894391 was installed on my Windows XP Pro machine
(standard PC with a standard setup running Trend Micro Antivirus).

Since then, when I start the machine (even after Hibernate), it
switches itself off without getting to the logon screen. The only way I
can get it to work is to boot to Safe mode, and then the next and only
the next restart works OK.

I have used system restore to return to a point two days before the
problem occured, but the problem persists !!! (and obviously the
machine thinks it no longer has KB894391 installed).

Please can someone help.

Thanks

Detlev Dreyer
07-09-2005, 11:57 PM
"ShalomShlomo" <Ycrl@Yahoo.Com> wrote:

> Three days ago, on restart, I got a Microsoft error message. When I
> followed the link to report the error to Microsoft, I got another
> Microsft link which offered to download fix KB894391 to stop the
> problem occuring again (the link said it was a problem on shutdown).
^^^^^^^^
That's strange. http://support.microsoft.com/kb/894391/en-us (excerpt)

| You may receive the following error message after you start the
| computer: ... ^^^^^

> Since then, when I start the machine (even after Hibernate), it
> switches itself off without getting to the logon screen. The only way
> I can get it to work is to boot to Safe mode, and then the next and
> only the next restart works OK.

"Resources for troubleshooting startup problems in Windows XP"
http://support.microsoft.com/kb/308041/en-us

> I have used system restore to return to a point two days before the
> problem occured, but the problem persists !!!

Why didn't you uninstall that update via "Control Panel > Software"
in order to find out if this update was the culprit. Since that problem
persists, it may be caused by something different.

> (and obviously the machine thinks it no longer has KB894391
> installed).

Correct, that update is no longer installed after system restore.

--
d-d


KB894391