[ShalomShlomo]

Three days ago, on restart, I got a Microsoft error message. When I
followed the link to report the error to Microsoft, I got another
Microsft link which offered to download fix KB894391 to stop the
problem occuring again (the link said it was a problem on shutdown).

I accepted, and KB894391 was installed on my Windows XP Pro machine
(standard PC with a standard setup running Trend Micro Antivirus).

Since then, when I start the machine (even after Hibernate), it
switches itself off without getting to the logon screen. The only way I
can get it to work is to boot to Safe mode, and then the next and only
the next restart works OK.

I have used system restore to return to a point two days before the
problem occured, but the problem persists !!! (and obviously the
machine thinks it no longer has KB894391 installed).

Please can someone help.

Thanks

[Detlev Dreyer]

"ShalomShlomo" <Ycrl@Yahoo.Com> wrote:

> Three days ago, on restart, I got a Microsoft error message. When I
> followed the link to report the error to Microsoft, I got another
> Microsft link which offered to download fix KB894391 to stop the
> problem occuring again (the link said it was a problem on shutdown).
^^^^^^^^
That's strange. http://support.microsoft.com/kb/894391/en-us (excerpt)

| You may receive the following error message after you start the
| computer: ... ^^^^^

> Since then, when I start the machine (even after Hibernate), it
> switches itself off without getting to the logon screen. The only way
> I can get it to work is to boot to Safe mode, and then the next and
> only the next restart works OK.

"Resources for troubleshooting startup problems in Windows XP"
http://support.microsoft.com/kb/308041/en-us

> I have used system restore to return to a point two days before the
> problem occured, but the problem persists !!!

Why didn't you uninstall that update via "Control Panel > Software"
in order to find out if this update was the culprit. Since that problem
persists, it may be caused by something different.

> (and obviously the machine thinks it no longer has KB894391
> installed).

Correct, that update is no longer installed after system restore.

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d-d