HP system restore drops programs & SP2



Bob in NC
07-09-2005, 11:56 PM
While trying to figure out a CD R/W problem, I elected to do a system restore
using the Hewlet Packard PC Doctor which was pre-installed when I bought the
computer.

My computer had gradually been running slower and slower over time and even
running a defrag didn't help much. I also run Adware 6 fairly often etc.

Anyway....

Once the system restore was complete, I could not access MS Office program.
I attempted to reload program but was told that Service Pack 2 needed to be
installed. So I can't access Publisher or Excel, etc.

When I went to the Windows Update screen, normally I can elect to run a scan
for updates, but this time the screen is blank and I am blocked from
reviewing my update log there. So, after hours of seraching etc, and after
waiting for the Automatic Update, I could not access the SP2 download and it
was not delivered by the Automatic Update from Microsoft.

I contacted the Windows Support team and am working with them now. I was
sent a link for an SP2 download and was told to try this in SAFE mode. I
OPENed the update rather than SAVEd it, then restarted my PC in SAFE mode,
but was unable to find the SP2 update, so I restarted my PC in normal mode
and downloaded the update again in the SAVE option.

Once it was SAVEd, I clicked OPEN and installed SP2 in normal mode.
Everything looked successful until I got to the finish and had to restart my
computer.

I got a repeating screen that said Windows XP could not be opened and I
could go to SAFE mode to reset my computer to a restore point.

I did this and restored the PC to the pre-SP2 install point. So, now I am
back to where I started after doing the system restore.

I guess there is a difference between the Windows system restore and the
Hewlet Packard system restore. the HP version resets the programs to factory
settings, but supposedly saves my documents and photos etc. I can't read my
Ecxel or Publisher documents, and I need to reload all my other programs that
did not come factory installed like Picture It , etc.

I'm awaiting the Windows Support team reply to these developements. I
suspect that most of my problem may be that somehow my XP registry got
deleted during the system restore since I used the manufacturers program
instead of the internal Windows XP system restore. Would this explain why I
can't access any updates on the web? Is my problem unique or can this be
readily resolved by some of you savvy people here?

All replies much appreciated,

Yves Leclerc
07-09-2005, 11:56 PM
HP System Restore may be the "dreaded" System Recovery! System Recovery
usually may replace the XP with a version of XP from a system image file.
This system image file usulaly contain a disk image of the PC just before it
was "shipped" out.


"Bob in NC" <Bob in NC@discussions.microsoft.com> wrote in message
news:083816EB-F494-429E-AB59-49D8D02237D8@microsoft.com...
> While trying to figure out a CD R/W problem, I elected to do a system
> restore
> using the Hewlet Packard PC Doctor which was pre-installed when I bought
> the
> computer.
>
> My computer had gradually been running slower and slower over time and
> even
> running a defrag didn't help much. I also run Adware 6 fairly often etc.
>
> Anyway....
>
> Once the system restore was complete, I could not access MS Office
> program.
> I attempted to reload program but was told that Service Pack 2 needed to
> be
> installed. So I can't access Publisher or Excel, etc.
>
> When I went to the Windows Update screen, normally I can elect to run a
> scan
> for updates, but this time the screen is blank and I am blocked from
> reviewing my update log there. So, after hours of seraching etc, and
> after
> waiting for the Automatic Update, I could not access the SP2 download and
> it
> was not delivered by the Automatic Update from Microsoft.
>
> I contacted the Windows Support team and am working with them now. I was
> sent a link for an SP2 download and was told to try this in SAFE mode. I
> OPENed the update rather than SAVEd it, then restarted my PC in SAFE mode,
> but was unable to find the SP2 update, so I restarted my PC in normal mode
> and downloaded the update again in the SAVE option.
>
> Once it was SAVEd, I clicked OPEN and installed SP2 in normal mode.
> Everything looked successful until I got to the finish and had to restart
> my
> computer.
>
> I got a repeating screen that said Windows XP could not be opened and I
> could go to SAFE mode to reset my computer to a restore point.
>
> I did this and restored the PC to the pre-SP2 install point. So, now I am
> back to where I started after doing the system restore.
>
> I guess there is a difference between the Windows system restore and the
> Hewlet Packard system restore. the HP version resets the programs to
> factory
> settings, but supposedly saves my documents and photos etc. I can't read
> my
> Ecxel or Publisher documents, and I need to reload all my other programs
> that
> did not come factory installed like Picture It , etc.
>
> I'm awaiting the Windows Support team reply to these developements. I
> suspect that most of my problem may be that somehow my XP registry got
> deleted during the system restore since I used the manufacturers program
> instead of the internal Windows XP system restore. Would this explain why
> I
> can't access any updates on the web? Is my problem unique or can this be
> readily resolved by some of you savvy people here?
>
> All replies much appreciated,
>


HP system restore drops programs & SP2