system restore question



BillW
07-09-2005, 11:53 PM
A friend of mine just called with a problem. He did not install a new
hardware device according to the instructions. He plugged the new device
into a USB port without mounting the software/driver CD that came with the
device. Consequently, it was recognized as new hardware and it appears that
XP made the wrong assumption and he now has device conflicts. I have the
same device and the instructions said to insert the CD first, let the
installer install whatever it wanted and then plug in the hardware device.

I told him to uninstall any software that might have been installed and then
go back to a restore point to make sure that his device conflicts go away.
Then he can reinstall following the instruction. I was surprised when he
said that he did not have system restore turned on.

My question is, does XP still take restore points on it own (even if system
restore is off) that a user can get to?. I know that if he can get back to
a clean point, all he will have to do is just install the device according
to the instructions that came with it and everything should install clean.

Thank you for your help.

Richard Urban
07-09-2005, 11:53 PM
If system restore is turned off, for any reason, even automatic restore
points are disabled.

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"BillW" <xxx@xxx.com> wrote in message
news:VqqdnQCasaCkbQHfRVn-pA@comcast.com...
>A friend of mine just called with a problem. He did not install a new
>hardware device according to the instructions. He plugged the new device
>into a USB port without mounting the software/driver CD that came with the
>device. Consequently, it was recognized as new hardware and it appears
>that XP made the wrong assumption and he now has device conflicts. I have
>the same device and the instructions said to insert the CD first, let the
>installer install whatever it wanted and then plug in the hardware device.
>
> I told him to uninstall any software that might have been installed and
> then go back to a restore point to make sure that his device conflicts go
> away. Then he can reinstall following the instruction. I was surprised
> when he said that he did not have system restore turned on.
>
> My question is, does XP still take restore points on it own (even if
> system restore is off) that a user can get to?. I know that if he can get
> back to a clean point, all he will have to do is just install the device
> according to the instructions that came with it and everything should
> install clean.
>
> Thank you for your help.
>

Kelly
07-09-2005, 11:53 PM
When system restore is off, it's off, it's not taking restore points. If he
goes to device manager and uninstalls the device from there, then unplugs it,
and restarts the computer, it will be gone. Then he can start over by
installing in the correct order as you mentioned.


"BillW" wrote:

> A friend of mine just called with a problem. He did not install a new
> hardware device according to the instructions. He plugged the new device
> into a USB port without mounting the software/driver CD that came with the
> device. Consequently, it was recognized as new hardware and it appears that
> XP made the wrong assumption and he now has device conflicts. I have the
> same device and the instructions said to insert the CD first, let the
> installer install whatever it wanted and then plug in the hardware device.
>
> I told him to uninstall any software that might have been installed and then
> go back to a restore point to make sure that his device conflicts go away.
> Then he can reinstall following the instruction. I was surprised when he
> said that he did not have system restore turned on.
>
> My question is, does XP still take restore points on it own (even if system
> restore is off) that a user can get to?. I know that if he can get back to
> a clean point, all he will have to do is just install the device according
> to the instructions that came with it and everything should install clean.
>
> Thank you for your help.
>
>
>

BillW
07-09-2005, 11:53 PM
Thank you. That's what I'll have him do. Thanks again for your help.


"Kelly" <Kelly@discussions.microsoft.com> wrote in message
news:3F53E108-D007-4EC3-B794-A7041C0AA77B@microsoft.com...
> When system restore is off, it's off, it's not taking restore points. If
> he
> goes to device manager and uninstalls the device from there, then unplugs
> it,
> and restarts the computer, it will be gone. Then he can start over by
> installing in the correct order as you mentioned.
>
>
> "BillW" wrote:
>
>> A friend of mine just called with a problem. He did not install a new
>> hardware device according to the instructions. He plugged the new device
>> into a USB port without mounting the software/driver CD that came with
>> the
>> device. Consequently, it was recognized as new hardware and it appears
>> that
>> XP made the wrong assumption and he now has device conflicts. I have the
>> same device and the instructions said to insert the CD first, let the
>> installer install whatever it wanted and then plug in the hardware
>> device.
>>
>> I told him to uninstall any software that might have been installed and
>> then
>> go back to a restore point to make sure that his device conflicts go
>> away.
>> Then he can reinstall following the instruction. I was surprised when he
>> said that he did not have system restore turned on.
>>
>> My question is, does XP still take restore points on it own (even if
>> system
>> restore is off) that a user can get to?. I know that if he can get back
>> to
>> a clean point, all he will have to do is just install the device
>> according
>> to the instructions that came with it and everything should install
>> clean.
>>
>> Thank you for your help.
>>
>>
>>


system restore question