CD/DVD Drives Disappear From Windows Hardware Configuration



DYETT
07-10-2005, 12:52 AM
I have been having a lot of trouble with malwre attacks on one machine. So
far, I have been unable to completely eliminate it. The latest problem: my
CD/DVD drives have disappeared from Windows (XP Professional)! The device
manager shows the drives as: "... configuration information (in the registry)
is incomplete or damaged (Code 19)." The drives are there and working -- I
can see them in the recovery console.

I thought I could use the system restore function to get the drives back,
but alas, something had turned off the System Restore function, and
apparently deleted any restore points that I had.

Does anyone have any idea how I can recover these drives??

Thanks,
D.

Carey Frisch [MVP]
07-10-2005, 12:52 AM
CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"DYETT" wrote:

| I have been having a lot of trouble with malwre attacks on one machine. So
| far, I have been unable to completely eliminate it. The latest problem: my
| CD/DVD drives have disappeared from Windows (XP Professional)! The device
| manager shows the drives as: "... configuration information (in the registry)
| is incomplete or damaged (Code 19)." The drives are there and working -- I
| can see them in the recovery console.
|
| I thought I could use the system restore function to get the drives back,
| but alas, something had turned off the System Restore function, and
| apparently deleted any restore points that I had.
|
| Does anyone have any idea how I can recover these drives??
|
| Thanks,
| D.

DYETT
07-10-2005, 12:52 AM
Thanks, I had already tiied that, and it worked! I hadn't removed EZ CD
Creator, though.

D.

"Carey Frisch [MVP]" wrote:

> CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
> Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
>
> To resolve this issue, follow these steps:
>
> 1. Start Registry Editor (Regedt32.exe).
> [Start > Run and type: REGEDIT , and hit enter]
>
> 2. Locate the UpperFilters value under the following key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 3. On the Edit menu, click Delete, and then click OK.
>
> 4. Locate the LowerFilters value under the same key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 5. On the Edit menu, click Delete, and then click OK.
>
> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
> if you notice lost functionality in a particular program, such as CD recording software, you may need
> to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
>
> 7. Restart your computer.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "DYETT" wrote:
>
> | I have been having a lot of trouble with malwre attacks on one machine. So
> | far, I have been unable to completely eliminate it. The latest problem: my
> | CD/DVD drives have disappeared from Windows (XP Professional)! The device
> | manager shows the drives as: "... configuration information (in the registry)
> | is incomplete or damaged (Code 19)." The drives are there and working -- I
> | can see them in the recovery console.
> |
> | I thought I could use the system restore function to get the drives back,
> | but alas, something had turned off the System Restore function, and
> | apparently deleted any restore points that I had.
> |
> | Does anyone have any idea how I can recover these drives??
> |
> | Thanks,
> | D.
>
>


CD/DVD Drives Disappear From Windows Hardware Configuration