Need help after a reinstallation of XP Pro



Greg DC
07-09-2005, 11:51 PM
I resently had my C drive to south on me. I had to reformat, reinstall XP
Pro, and then brough back a rescent full back up and systsem status. This
did not work well, so I had to reboot from my emergency copy of XP on the D
drive and then did the restore of the backup/system status again. My D drive
and my backup were both made AFTER I did the SP2 upgrade to XP Pro.

This seemed to work except that two programs are not available, dispite the
fact that the icons show, and the programs show in the program list. MS
Office 2000 and Norton AV 2004.

When I go to reinstall the Office, it gives me a message that it can not
install because the Windows Installer is not fuctioning correctly. I tried
downloading and running the Windows Installer 3.1 from Forum. No change,
same message.

Can anyone push me in the right direction to finish fixing this problem?

Thanks

Greg

Rich Barry
07-09-2005, 11:55 PM
Greg, see if you can remove Office and Norton from the Add/Remove Program
List in Control Panel.
Try to do a System File Check. Start>Run type: sfc /scannow but try
this fix first
http://www.easydesksoftware.com/common.htm#Installer

"Greg DC" <Greg DC@discussions.microsoft.com> wrote in message
news:CB703E6D-4ABD-4707-BD66-958C105333E0@microsoft.com...
>I resently had my C drive to south on me. I had to reformat, reinstall XP
> Pro, and then brough back a rescent full back up and systsem status. This
> did not work well, so I had to reboot from my emergency copy of XP on the
> D
> drive and then did the restore of the backup/system status again. My D
> drive
> and my backup were both made AFTER I did the SP2 upgrade to XP Pro.
>
> This seemed to work except that two programs are not available, dispite
> the
> fact that the icons show, and the programs show in the program list. MS
> Office 2000 and Norton AV 2004.
>
> When I go to reinstall the Office, it gives me a message that it can not
> install because the Windows Installer is not fuctioning correctly. I
> tried
> downloading and running the Windows Installer 3.1 from Forum. No change,
> same message.
>
> Can anyone push me in the right direction to finish fixing this problem?
>
> Thanks
>
> Greg

Greg DC
07-09-2005, 11:56 PM
Rich,
Thanks for the idea. The Norton and Office do not show up in the
Program list in the add/remove App window. That was one of the things that
bugged me about this. It shows in the Start/Program listing, but is not on
the program list.
I will try the sfc later today and get back to you. I hope yours works,
I ask the MS gurus in India and they have me do regedits. Now I am very
good with apps, but regedit has ALWAYS gotten me into trouble. The last
time I did that I lost the whole stupid harddrive and had to start from
scratch! Thank you MS-India

Greg

"Rich Barry" wrote:

> Greg, see if you can remove Office and Norton from the Add/Remove Program
> List in Control Panel.
> Try to do a System File Check. Start>Run type: sfc /scannow but try
> this fix first
> http://www.easydesksoftware.com/common.htm#Installer
>
> "Greg DC" <Greg DC@discussions.microsoft.com> wrote in message
> news:CB703E6D-4ABD-4707-BD66-958C105333E0@microsoft.com...
> >I resently had my C drive to south on me. I had to reformat, reinstall XP
> > Pro, and then brough back a rescent full back up and systsem status. This
> > did not work well, so I had to reboot from my emergency copy of XP on the
> > D
> > drive and then did the restore of the backup/system status again. My D
> > drive
> > and my backup were both made AFTER I did the SP2 upgrade to XP Pro.
> >
> > This seemed to work except that two programs are not available, dispite
> > the
> > fact that the icons show, and the programs show in the program list. MS
> > Office 2000 and Norton AV 2004.
> >
> > When I go to reinstall the Office, it gives me a message that it can not
> > install because the Windows Installer is not fuctioning correctly. I
> > tried
> > downloading and running the Windows Installer 3.1 from Forum. No change,
> > same message.
> >
> > Can anyone push me in the right direction to finish fixing this problem?
> >
> > Thanks
> >
> > Greg
>
>
>

Rock
07-09-2005, 11:56 PM
Greg DC wrote:

> Rich,
> Thanks for the idea. The Norton and Office do not show up in the
> Program list in the add/remove App window. That was one of the things that
> bugged me about this. It shows in the Start/Program listing, but is not on
> the program list.
> I will try the sfc later today and get back to you. I hope yours works,
> I ask the MS gurus in India and they have me do regedits. Now I am very
> good with apps, but regedit has ALWAYS gotten me into trouble. The last
> time I did that I lost the whole stupid harddrive and had to start from
> scratch! Thank you MS-India
>
> Greg
>

<snip>

Always backup the registry before doing any changes. Then if things go
wrong restore from the backup. A good free program for this is ERUNT:
http://www.larshederer.homepage.t-online.de/erunt/


--
Rock
MS MVP Windows - Shell/User

Greg DC
07-09-2005, 11:58 PM
Thanks for the reminder. I sometimes forget the obvious. This is good
advise anytime!!

Greg

"Rock" wrote:

> Greg DC wrote:
>
> > Rich,
> > Thanks for the idea. The Norton and Office do not show up in the
> > Program list in the add/remove App window. That was one of the things that
> > bugged me about this. It shows in the Start/Program listing, but is not on
> > the program list.
> > I will try the sfc later today and get back to you. I hope yours works,
> > I ask the MS gurus in India and they have me do regedits. Now I am very
> > good with apps, but regedit has ALWAYS gotten me into trouble. The last
> > time I did that I lost the whole stupid harddrive and had to start from
> > scratch! Thank you MS-India
> >
> > Greg
> >
>
> <snip>
>
> Always backup the registry before doing any changes. Then if things go
> wrong restore from the backup. A good free program for this is ERUNT:
> http://www.larshederer.homepage.t-online.de/erunt/
>
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

Rock
07-09-2005, 11:58 PM
Greg DC wrote:

> Thanks for the reminder. I sometimes forget the obvious. This is good
> advise anytime!!
>
> Greg
>
> "Rock" wrote:

>><snip>
>>
>>Always backup the registry before doing any changes. Then if things go
>>wrong restore from the backup. A good free program for this is ERUNT:
>>http://www.larshederer.homepage.t-online.de/erunt/
>>
>>--
>>Rock
>>MS MVP Windows - Shell/User

You're welcome.

--
Rock
MS MVP Windows - Shell/User


Need help after a reinstallation of XP Pro