CD Rom and DVD readers not recognized



Colonel Blip
07-09-2005, 11:51 PM
Hello, All!

I have a dual boot XP Pro (on both partitions). One of the OS instances has
no problem recognizing my CD and DVD drives. The other gives me the yellow
exclaimation point. I have tried updating the drivers and even copying the
drivers from the working OS to the non-working OS but nothing seems to work.
The drives are recognized on the POST of course, so it is not a hardware
problem.

Need some help please.

Thanks,
Colonel Blip.
E-mail: colonelblip.no.spam.please@bigfoot.com

Carey Frisch [MVP]
07-09-2005, 11:51 PM
CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Colonel Blip" wrote:

| Hello, All!
|
| I have a dual boot XP Pro (on both partitions). One of the OS instances has
| no problem recognizing my CD and DVD drives. The other gives me the yellow
| exclaimation point. I have tried updating the drivers and even copying the
| drivers from the working OS to the non-working OS but nothing seems to work.
| The drives are recognized on the POST of course, so it is not a hardware
| problem.
|
| Need some help please.
|
| Thanks,
| Colonel Blip.

Colonel Blip
07-09-2005, 11:51 PM
Hello, Carey!

Thank you very much. That fixed it.

Carey Frisch [MVP]
07-09-2005, 11:52 PM
You're welcome! Congratulations on your success!

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Colonel Blip" wrote:

| Hello, Carey!
|
| Thank you very much. That fixed it.


CD Rom and DVD readers not recognized