OUTLOOK EXPRESS PROBLEMS WITH ADDRESS BOOK



Lawrence Gray
07-10-2005, 12:51 AM
Whenever I try to reply to a message I get an error message saying "an error
has occurred". The Address Book seems to be the problem. When I open the
address book I get an error saying the address book is not properly installed.

I've tried importing it. But "import" doesn't import anything.

I've also tried uninstalling and reinstalling, however all I get is an error
message telling me a newer version is already on the computer and it stops me
from reinstalling. I tried editing the register but even though restarting
the computer pulls up an error message telling me that Outlook Express is not
installed, when I try reinstalling I get the same message saying that a newer
version is installed.

So I'm stumped.

Any ideas?

Peter Foldes
07-10-2005, 12:51 AM
You would be better off to get a quicker answer from a Outlook Express newsgroup. Follow the below link

news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress.


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Lawrence Gray" <lwgray@netvigatorDOTcom> wrote in message news:8F941095-B723-45CD-AC22-947DBEF938D0@microsoft.com...
> Whenever I try to reply to a message I get an error message saying "an error
> has occurred". The Address Book seems to be the problem. When I open the
> address book I get an error saying the address book is not properly installed.
>
> I've tried importing it. But "import" doesn't import anything.
>
> I've also tried uninstalling and reinstalling, however all I get is an error
> message telling me a newer version is already on the computer and it stops me
> from reinstalling. I tried editing the register but even though restarting
> the computer pulls up an error message telling me that Outlook Express is not
> installed, when I try reinstalling I get the same message saying that a newer
> version is installed.
>
> So I'm stumped.
>
> Any ideas?
>

PA Bear
07-10-2005, 12:51 AM
Is MS Outlook (or MS Office) also installed?

Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook and is its value set
to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), Address Book should be available to you and
all should be well. (If that DWORD is not present, don't create it, and
don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. http://www.insideoe.com/files/wab.htm#share
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security, AH-VSOP

Inside Outlook Express
http://www.insideoe.com

Lawrence Gray wrote:
> Whenever I try to reply to a message I get an error message saying "an
> error
> has occurred". The Address Book seems to be the problem. When I open the
> address book I get an error saying the address book is not properly
> installed.
>
> I've tried importing it. But "import" doesn't import anything.
>
> I've also tried uninstalling and reinstalling, however all I get is an
> error
> message telling me a newer version is already on the computer and it stops
> me from reinstalling. I tried editing the register but even though
> restarting the computer pulls up an error message telling me that Outlook
> Express is not installed, when I try reinstalling I get the same message
> saying that a newer version is installed.
>
> So I'm stumped.
>
> Any ideas?

Lawrence Gray
07-10-2005, 12:52 AM
Went to WAB4 and I'm afraid there was no DWORD and nothing named UseOutlook.

Lawrence

"Lawrence Gray" wrote:

> Whenever I try to reply to a message I get an error message saying "an error
> has occurred". The Address Book seems to be the problem. When I open the
> address book I get an error saying the address book is not properly installed.
>
> I've tried importing it. But "import" doesn't import anything.
>
> I've also tried uninstalling and reinstalling, however all I get is an error
> message telling me a newer version is already on the computer and it stops me
> from reinstalling. I tried editing the register but even though restarting
> the computer pulls up an error message telling me that Outlook Express is not
> installed, when I try reinstalling I get the same message saying that a newer
> version is installed.
>
> So I'm stumped.
>
> Any ideas?
>

Lawrence Gray
07-10-2005, 12:52 AM
Strangely enough I thought I was in that newsgroup. I searched under that
name for the newsgroup and on the browser it presented me with a list of
posts that seem to be on that topic and so when I posted I assumed it would
post in there.

In my news group reader... Outlook Express... it just tells me there's an
error when trying to download from the microsoft newsgroup server.

"Peter Foldes" wrote:

> You would be better off to get a quicker answer from a Outlook Express newsgroup. Follow the below link
>
> news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress.
>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Lawrence Gray" <lwgray@netvigatorDOTcom> wrote in message news:8F941095-B723-45CD-AC22-947DBEF938D0@microsoft.com...
> > Whenever I try to reply to a message I get an error message saying "an error
> > has occurred". The Address Book seems to be the problem. When I open the
> > address book I get an error saying the address book is not properly installed.
> >
> > I've tried importing it. But "import" doesn't import anything.
> >
> > I've also tried uninstalling and reinstalling, however all I get is an error
> > message telling me a newer version is already on the computer and it stops me
> > from reinstalling. I tried editing the register but even though restarting
> > the computer pulls up an error message telling me that Outlook Express is not
> > installed, when I try reinstalling I get the same message saying that a newer
> > version is installed.
> >
> > So I'm stumped.
> >
> > Any ideas?
> >
>

PA Bear
07-10-2005, 12:53 AM
Post the complete error message.

Is Address Book marked 'Read Only'? In WindowsXP, the OE user files (DBX
and WAB) are by default marked as hidden. To view these files in Explorer,
you must enable Show Hidden Files and Folders under Start>Control
Panel>Folder Options>View.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


Lawrence Gray wrote:
> Went to WAB4 and I'm afraid there was no DWORD and nothing named
> UseOutlook.
>
> Lawrence
>
> "Lawrence Gray" wrote:
>
> > Whenever I try to reply to a message I get an error message saying "an
> > error has occurred". The Address Book seems to be the problem. When I
> > open the address book I get an error saying the address book is not
> > properly installed.
> >
> > I've tried importing it. But "import" doesn't import anything.
> >
> > I've also tried uninstalling and reinstalling, however all I get is an
> > error message telling me a newer version is already on the computer and
> > it stops me from reinstalling. I tried editing the register but even
> > though restarting the computer pulls up an error message telling me
> > that Outlook Express is not installed, when I try reinstalling I get
> > the same message saying that a newer version is installed.
> >
> > So I'm stumped.
> >
> > Any ideas?

Lawrence Gray
07-10-2005, 12:53 AM
When you click Address Book you get...

The Address Book failed to load. Outlook Express is incorrectly configured,
please re-install.

I searched for all WABs and all DBX and couldn't come up with anything that
looked like a data file. They aren't marked as hidden so I assume that
somehow they've disappeared.


"PA Bear" wrote:

> Post the complete error message.
>
> Is Address Book marked 'Read Only'? In WindowsXP, the OE user files (DBX
> and WAB) are by default marked as hidden. To view these files in Explorer,
> you must enable Show Hidden Files and Folders under Start>Control
> Panel>Folder Options>View.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> Lawrence Gray wrote:
> > Went to WAB4 and I'm afraid there was no DWORD and nothing named
> > UseOutlook.
> >
> > Lawrence
> >
> > "Lawrence Gray" wrote:
> >
> > > Whenever I try to reply to a message I get an error message saying "an
> > > error has occurred". The Address Book seems to be the problem. When I
> > > open the address book I get an error saying the address book is not
> > > properly installed.
> > >
> > > I've tried importing it. But "import" doesn't import anything.
> > >
> > > I've also tried uninstalling and reinstalling, however all I get is an
> > > error message telling me a newer version is already on the computer and
> > > it stops me from reinstalling. I tried editing the register but even
> > > though restarting the computer pulls up an error message telling me
> > > that Outlook Express is not installed, when I try reinstalling I get
> > > the same message saying that a newer version is installed.
> > >
> > > So I'm stumped.
> > >
> > > Any ideas?
>
>

PA Bear
07-10-2005, 12:53 AM
Did you enable Show Hidden Files before you searched for WAB files [WinKey+F
> *.wab]?

Address Book failed to load. Outlook Express is incorrectly configured,
please re-install.
http://support.microsoft.com/?kbid=269777
(applies to OE6 in WinXP, too)

Also see:

Address book failed to load, Outlook Express is incorrectly configured.
http://support.microsoft.com/?kbid=191946
(ditto)
--
~PA Bear


Lawrence Gray wrote:
> When you click Address Book you get...
>
> The Address Book failed to load. Outlook Express is incorrectly
> configured, please re-install.
>
> I searched for all WABs and all DBX and couldn't come up with anything
> that looked like a data file. They aren't marked as hidden so I assume
> that somehow they've disappeared.
>
>
> "PA Bear" wrote:
>
> > Post the complete error message.
> >
> > Is Address Book marked 'Read Only'? In WindowsXP, the OE user files
> > (DBX and WAB) are by default marked as hidden. To view these files in
> > Explorer, you must enable Show Hidden Files and Folders under
> > Start>Control Panel>Folder Options>View.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > Lawrence Gray wrote:
> > > Went to WAB4 and I'm afraid there was no DWORD and nothing named
> > > UseOutlook.
> > >
> > > Lawrence
> > >
> > > "Lawrence Gray" wrote:
> > >
> > > > Whenever I try to reply to a message I get an error message saying
> > > > "an error has occurred". The Address Book seems to be the problem.
> > > > When I open the address book I get an error saying the address book
> > > > is not properly installed.
> > > >
> > > > I've tried importing it. But "import" doesn't import anything.
> > > >
> > > > I've also tried uninstalling and reinstalling, however all I get is
> > > > an error message telling me a newer version is already on the
> > > > computer and it stops me from reinstalling. I tried editing the
> > > > register but even though restarting the computer pulls up an error
> > > > message telling me that Outlook Express is not installed, when I
> > > > try reinstalling I get the same message saying that a newer version
> > > > is installed.
> > > >
> > > > So I'm stumped.
> > > >
> > > > Any ideas?

Lawrence Gray
07-10-2005, 12:53 AM
Yes I did.

Though, what do you mean by [WinKey+F > > *.wab]?

I just used Windows Explorer to search for *.wab


"PA Bear" wrote:

> Did you enable Show Hidden Files before you searched for WAB files [WinKey+F
> > *.wab]?
>
> Address Book failed to load. Outlook Express is incorrectly configured,
> please re-install.
> http://support.microsoft.com/?kbid=269777
> (applies to OE6 in WinXP, too)
>
> Also see:
>
> Address book failed to load, Outlook Express is incorrectly configured.
> http://support.microsoft.com/?kbid=191946
> (ditto)
> --
> ~PA Bear
>
>
> Lawrence Gray wrote:
> > When you click Address Book you get...
> >
> > The Address Book failed to load. Outlook Express is incorrectly
> > configured, please re-install.
> >
> > I searched for all WABs and all DBX and couldn't come up with anything
> > that looked like a data file. They aren't marked as hidden so I assume
> > that somehow they've disappeared.
> >
> >
> > "PA Bear" wrote:
> >
> > > Post the complete error message.
> > >
> > > Is Address Book marked 'Read Only'? In WindowsXP, the OE user files
> > > (DBX and WAB) are by default marked as hidden. To view these files in
> > > Explorer, you must enable Show Hidden Files and Folders under
> > > Start>Control Panel>Folder Options>View.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > >
> > > Lawrence Gray wrote:
> > > > Went to WAB4 and I'm afraid there was no DWORD and nothing named
> > > > UseOutlook.
> > > >
> > > > Lawrence
> > > >
> > > > "Lawrence Gray" wrote:
> > > >
> > > > > Whenever I try to reply to a message I get an error message saying
> > > > > "an error has occurred". The Address Book seems to be the problem.
> > > > > When I open the address book I get an error saying the address book
> > > > > is not properly installed.
> > > > >
> > > > > I've tried importing it. But "import" doesn't import anything.
> > > > >
> > > > > I've also tried uninstalling and reinstalling, however all I get is
> > > > > an error message telling me a newer version is already on the
> > > > > computer and it stops me from reinstalling. I tried editing the
> > > > > register but even though restarting the computer pulls up an error
> > > > > message telling me that Outlook Express is not installed, when I
> > > > > try reinstalling I get the same message saying that a newer version
> > > > > is installed.
> > > > >
> > > > > So I'm stumped.
> > > > >
> > > > > Any ideas?
>
>

PA Bear
07-10-2005, 12:54 AM
X-Post to OE6 NG

['WinKey+F' is a keyboard shortcut to open an Explorer Search window,
Lawrence.]

Is this a sudden, new problem or an ongoing one? Did you install MS Office
or Office updates just before the problem started?

What do you get if you do this?...

Start > Run > (type in) wab /all (note the space) > OK

More options:

Start > Run > wab /? > OK
--
~PA Bear

Lawrence Gray wrote:
> Yes I did.
>
> Though, what do you mean by [WinKey+F > > *.wab]?
>
> I just used Windows Explorer to search for *.wab
>
>
> "PA Bear" wrote:
>
> > Did you enable Show Hidden Files before you searched for WAB files
> > [WinKey+F > *.wab]?
> >
> > Address Book failed to load. Outlook Express is incorrectly configured,
> > please re-install.
> > http://support.microsoft.com/?kbid=269777
> > (applies to OE6 in WinXP, too)
> >
> > Also see:
> >
> > Address book failed to load, Outlook Express is incorrectly configured.
> > http://support.microsoft.com/?kbid=191946
> > (ditto)
> > --
> > Lawrence Gray wrote:
> > > When you click Address Book you get...
> > >
> > > The Address Book failed to load. Outlook Express is incorrectly
> > > configured, please re-install.
> > >
> > > I searched for all WABs and all DBX and couldn't come up with anything
> > > that looked like a data file. They aren't marked as hidden so I assume
> > > that somehow they've disappeared.
> > >
> > > > Post the complete error message.
> > > >
> > > > Is Address Book marked 'Read Only'? In WindowsXP, the OE user files
> > > > (DBX and WAB) are by default marked as hidden. To view these files
> > > > in Explorer, you must enable Show Hidden Files and Folders under
> > > > Start>Control Panel>Folder Options>View.
> > > > --
> > > > Lawrence Gray wrote:
> > > > > Went to WAB4 and I'm afraid there was no DWORD and nothing named
> > > > > UseOutlook.
> > > > >
> > > > > > Whenever I try to reply to a message I get an error message
> > > > > > saying "an error has occurred". The Address Book seems to be
> > > > > > the problem. When I open the address book I get an error saying
> > > > > > the address book is not properly installed.
> > > > > >
> > > > > > I've tried importing it. But "import" doesn't import anything.
> > > > > >
> > > > > > I've also tried uninstalling and reinstalling, however all I
> > > > > > get is an error message telling me a newer version is already
> > > > > > on the computer and it stops me from reinstalling. I tried
> > > > > > editing the register but even though restarting the computer
> > > > > > pulls up an error message telling me that Outlook Express is
> > > > > > not installed, when I try reinstalling I get the same message
> > > > > > saying that a newer version is installed.

Lawrence Gray
07-10-2005, 12:55 AM
"PA Bear" wrote:

> X-Post to OE6 NG
>
> ['WinKey+F' is a keyboard shortcut to open an Explorer Search window,
> Lawrence.]
>
> Is this a sudden, new problem or an ongoing one? Did you install MS Office
> or Office updates just before the problem started?

A sudden problem. It was working then suddenly it wasn't.

>
> What do you get if you do this?...
>
> Start > Run > (type in) wab /all (note the space) > OK

I get this message:

An error occurred while attempting to open the Address Book file.

>
> More options:
>
> Start > Run > wab /? > OK

I get this message:

Command line parameters for Wab.Exe are:

No Parameters Opens the default Address Book
/Open Shows a file dialog to select an Address Book file
/New Shows a file dialog to specify a new Address Book file
File-name Opens specified Address Book file
Directory-name Opens a file dialog to select an Address Book file from
specified directory

Then I hit OK and it disappears.


> --
> ~PA Bear
>
> Lawrence Gray wrote:
> > Yes I did.
> >
> > Though, what do you mean by [WinKey+F > > *.wab]?
> >
> > I just used Windows Explorer to search for *.wab
> >
> >
> > "PA Bear" wrote:
> >
> > > Did you enable Show Hidden Files before you searched for WAB files
> > > [WinKey+F > *.wab]?
> > >
> > > Address Book failed to load. Outlook Express is incorrectly configured,
> > > please re-install.
> > > http://support.microsoft.com/?kbid=269777
> > > (applies to OE6 in WinXP, too)
> > >
> > > Also see:
> > >
> > > Address book failed to load, Outlook Express is incorrectly configured.
> > > http://support.microsoft.com/?kbid=191946
> > > (ditto)
> > > --
> > > Lawrence Gray wrote:
> > > > When you click Address Book you get...
> > > >
> > > > The Address Book failed to load. Outlook Express is incorrectly
> > > > configured, please re-install.
> > > >
> > > > I searched for all WABs and all DBX and couldn't come up with anything
> > > > that looked like a data file. They aren't marked as hidden so I assume
> > > > that somehow they've disappeared.
> > > >
> > > > > Post the complete error message.
> > > > >
> > > > > Is Address Book marked 'Read Only'? In WindowsXP, the OE user files
> > > > > (DBX and WAB) are by default marked as hidden. To view these files
> > > > > in Explorer, you must enable Show Hidden Files and Folders under
> > > > > Start>Control Panel>Folder Options>View.
> > > > > --
> > > > > Lawrence Gray wrote:
> > > > > > Went to WAB4 and I'm afraid there was no DWORD and nothing named
> > > > > > UseOutlook.
> > > > > >
> > > > > > > Whenever I try to reply to a message I get an error message
> > > > > > > saying "an error has occurred". The Address Book seems to be
> > > > > > > the problem. When I open the address book I get an error saying
> > > > > > > the address book is not properly installed.
> > > > > > >
> > > > > > > I've tried importing it. But "import" doesn't import anything.
> > > > > > >
> > > > > > > I've also tried uninstalling and reinstalling, however all I
> > > > > > > get is an error message telling me a newer version is already
> > > > > > > on the computer and it stops me from reinstalling. I tried
> > > > > > > editing the register but even though restarting the computer
> > > > > > > pulls up an error message telling me that Outlook Express is
> > > > > > > not installed, when I try reinstalling I get the same message
> > > > > > > saying that a newer version is installed.
>
>

PA Bear
07-10-2005, 12:56 AM
> > ...Did you install MS
> > Office or Office updates just before the problem started?

And if you then use either the /Open or /File-name* switch, are you able to
open any Address Book?

* You will need to enter an Address Book file-name; e.g., if you were using
the default Main Identity, enter /Main Identity.

Do you have an anti-virus application installed, is it configured to seek
updates daily, and is it configured to run a full system scan daily?
--
~PA Bear


Lawrence Gray wrote:
> "PA Bear" wrote:
>
> > X-Post to OE6 NG
> >
> > ['WinKey+F' is a keyboard shortcut to open an Explorer Search window,
> > Lawrence.]
> >
> > Is this a sudden, new problem or an ongoing one? Did you install MS
> > Office or Office updates just before the problem started?
>
> A sudden problem. It was working then suddenly it wasn't.
>
> >
> > What do you get if you do this?...
> >
> > Start > Run > (type in) wab /all (note the space) > OK
>
> I get this message:
>
> An error occurred while attempting to open the Address Book file.
>
> >
> > More options:
> >
> > Start > Run > wab /? > OK
>
> I get this message:
>
> Command line parameters for Wab.Exe are:
>
> No Parameters Opens the default Address Book
> /Open Shows a file dialog to select an Address Book file
> /New Shows a file dialog to specify a new Address Book file
> File-name Opens specified Address Book file
> Directory-name Opens a file dialog to select an Address Book file from
> specified directory
>
> Then I hit OK and it disappears.
>
>
> > --
> > ~PA Bear
> >
> > Lawrence Gray wrote:
> > > Yes I did.
> > >
> > > Though, what do you mean by [WinKey+F > > *.wab]?
> > >
> > > I just used Windows Explorer to search for *.wab
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > > > Did you enable Show Hidden Files before you searched for WAB files
> > > > [WinKey+F > *.wab]?
> > > >
> > > > Address Book failed to load. Outlook Express is incorrectly
> > > > configured, please re-install.
> > > > http://support.microsoft.com/?kbid=269777
> > > > (applies to OE6 in WinXP, too)
> > > >
> > > > Also see:
> > > >
> > > > Address book failed to load, Outlook Express is incorrectly
> > > > configured. http://support.microsoft.com/?kbid=191946
> > > > (ditto)
> > > > --
> > > > Lawrence Gray wrote:
> > > > > When you click Address Book you get...
> > > > >
> > > > > The Address Book failed to load. Outlook Express is incorrectly
> > > > > configured, please re-install.
> > > > >
> > > > > I searched for all WABs and all DBX and couldn't come up with
> > > > > anything that looked like a data file. They aren't marked as
> > > > > hidden so I assume that somehow they've disappeared.
> > > > >
> > > > > > Post the complete error message.
> > > > > >
> > > > > > Is Address Book marked 'Read Only'? In WindowsXP, the OE user
> > > > > > files (DBX and WAB) are by default marked as hidden. To view
> > > > > > these files in Explorer, you must enable Show Hidden Files and
> > > > > > Folders under Start>Control Panel>Folder Options>View.
> > > > > > --
> > > > > > Lawrence Gray wrote:
> > > > > > > Went to WAB4 and I'm afraid there was no DWORD and nothing
> > > > > > > named UseOutlook.
> > > > > > >
> > > > > > > > Whenever I try to reply to a message I get an error message
> > > > > > > > saying "an error has occurred". The Address Book seems to be
> > > > > > > > the problem. When I open the address book I get an error
> > > > > > > > saying the address book is not properly installed.
> > > > > > > >
> > > > > > > > I've tried importing it. But "import" doesn't import
> > > > > > > > anything.
> > > > > > > >
> > > > > > > > I've also tried uninstalling and reinstalling, however all I
> > > > > > > > get is an error message telling me a newer version is
> > > > > > > > already on the computer and it stops me from reinstalling.
> > > > > > > > I tried editing the register but even though restarting the
> > > > > > > > computer pulls up an error message telling me that Outlook
> > > > > > > > Express is not installed, when I try reinstalling I get the
> > > > > > > > same message saying that a newer version is installed.

Lawrence Gray
07-10-2005, 12:57 AM
"PA Bear" wrote:

> > > ...Did you install MS
> > > Office or Office updates just before the problem started?
>
> And if you then use either the /Open or /File-name* switch, are you able to
> open any Address Book?
>
> * You will need to enter an Address Book file-name; e.g., if you were using
> the default Main Identity, enter /Main Identity.

I'm not sure what you mean here... Do you mean if I type /Main Identity or
/Open or /File-name in "Run" it should pull up an address book?

It doesn't. Or do you mean I have to put in the name of the Main Identiy and
then / the name of the file?

That doesn't work either.

I can't find any address book when I search. I do have my address book
backed up in a .csv file and that's on the computer. But when I try to import
it all I get is... "Error importing to the address book."
>
> Do you have an anti-virus application installed, is it configured to seek
> updates daily, and is it configured to run a full system scan daily?
> --
> ~PA Bear
>
>
> Lawrence Gray wrote:
> > "PA Bear" wrote:
> >
> > > X-Post to OE6 NG
> > >
> > > ['WinKey+F' is a keyboard shortcut to open an Explorer Search window,
> > > Lawrence.]
> > >
> > > Is this a sudden, new problem or an ongoing one? Did you install MS
> > > Office or Office updates just before the problem started?
> >
> > A sudden problem. It was working then suddenly it wasn't.
> >
> > >
> > > What do you get if you do this?...
> > >
> > > Start > Run > (type in) wab /all (note the space) > OK
> >
> > I get this message:
> >
> > An error occurred while attempting to open the Address Book file.
> >
> > >
> > > More options:
> > >
> > > Start > Run > wab /? > OK
> >
> > I get this message:
> >
> > Command line parameters for Wab.Exe are:
> >
> > No Parameters Opens the default Address Book
> > /Open Shows a file dialog to select an Address Book file
> > /New Shows a file dialog to specify a new Address Book file
> > File-name Opens specified Address Book file
> > Directory-name Opens a file dialog to select an Address Book file from
> > specified directory
> >
> > Then I hit OK and it disappears.
> >
> >
> > > --
> > > ~PA Bear
> > >
> > > Lawrence Gray wrote:
> > > > Yes I did.
> > > >
> > > > Though, what do you mean by [WinKey+F > > *.wab]?
> > > >
> > > > I just used Windows Explorer to search for *.wab
> > > >
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > Did you enable Show Hidden Files before you searched for WAB files
> > > > > [WinKey+F > *.wab]?
> > > > >
> > > > > Address Book failed to load. Outlook Express is incorrectly
> > > > > configured, please re-install.
> > > > > http://support.microsoft.com/?kbid=269777
> > > > > (applies to OE6 in WinXP, too)
> > > > >
> > > > > Also see:
> > > > >
> > > > > Address book failed to load, Outlook Express is incorrectly
> > > > > configured. http://support.microsoft.com/?kbid=191946
> > > > > (ditto)
> > > > > --
> > > > > Lawrence Gray wrote:
> > > > > > When you click Address Book you get...
> > > > > >
> > > > > > The Address Book failed to load. Outlook Express is incorrectly
> > > > > > configured, please re-install.
> > > > > >
> > > > > > I searched for all WABs and all DBX and couldn't come up with
> > > > > > anything that looked like a data file. They aren't marked as
> > > > > > hidden so I assume that somehow they've disappeared.
> > > > > >
> > > > > > > Post the complete error message.
> > > > > > >
> > > > > > > Is Address Book marked 'Read Only'? In WindowsXP, the OE user
> > > > > > > files (DBX and WAB) are by default marked as hidden. To view
> > > > > > > these files in Explorer, you must enable Show Hidden Files and
> > > > > > > Folders under Start>Control Panel>Folder Options>View.
> > > > > > > --
> > > > > > > Lawrence Gray wrote:
> > > > > > > > Went to WAB4 and I'm afraid there was no DWORD and nothing
> > > > > > > > named UseOutlook.
> > > > > > > >
> > > > > > > > > Whenever I try to reply to a message I get an error message
> > > > > > > > > saying "an error has occurred". The Address Book seems to be
> > > > > > > > > the problem. When I open the address book I get an error
> > > > > > > > > saying the address book is not properly installed.
> > > > > > > > >
> > > > > > > > > I've tried importing it. But "import" doesn't import
> > > > > > > > > anything.
> > > > > > > > >
> > > > > > > > > I've also tried uninstalling and reinstalling, however all I
> > > > > > > > > get is an error message telling me a newer version is
> > > > > > > > > already on the computer and it stops me from reinstalling.
> > > > > > > > > I tried editing the register but even though restarting the
> > > > > > > > > computer pulls up an error message telling me that Outlook
> > > > > > > > > Express is not installed, when I try reinstalling I get the
> > > > > > > > > same message saying that a newer version is installed.
>
>

PA Bear
07-10-2005, 12:57 AM
You still haven't answered several of my questions.

Yes, 'Start > Run > wab /Main Identity' should open Main Identity's Address
Book...assuming you have an identity named 'Main Identity'.

'Start > Run > wab /Open' will present you with Address Books you can open
or a window in which you can navigate to a known WAB file.

Here's a workaround:

1. Create a new Named Identity (File > Identities > Add new identity); Do
not rename the Main Identity or call the new identity 'Main Identity';

2. Open OE to the new identity: File > Switch identities;

3a. Open the new identity's Address Book via the Tools dropdown menu (or
CTRL+SHIFT+B);

3b. Import the CSV file via Address Book (not OE) File > Import > Other
address book;

4a. Import your old identity's folders:
http://www.insideoe.com/faqs/how.htm#importOE5;

4b. Configure your Mail and News accounts anew in the new identity;

4c. Delete the old identity: File > Identities > Manage identities.

Keep your new identity safe and as troublefree as possible:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~PA Bear

Lawrence Gray wrote:
> "PA Bear" wrote:
>
> > > > ...Did you install MS
> > > > Office or Office updates just before the problem started?
> >
> > And if you then use either the /Open or /File-name* switch, are you
> > able to open any Address Book?
> >
> > * You will need to enter an Address Book file-name; e.g., if you were
> > using the default Main Identity, enter /Main Identity.
>
> I'm not sure what you mean here... Do you mean if I type /Main Identity or
> /Open or /File-name in "Run" it should pull up an address book?
>
> It doesn't. Or do you mean I have to put in the name of the Main Identiy
> and then / the name of the file?
>
> That doesn't work either.
>
> I can't find any address book when I search. I do have my address book
> backed up in a .csv file and that's on the computer. But when I try to
> import it all I get is... "Error importing to the address book."
> >
> > Do you have an anti-virus application installed, is it configured to
> > seek updates daily, and is it configured to run a full system scan
> > daily? --
> > ~PA Bear
> >
> >
> > Lawrence Gray wrote:
> > > "PA Bear" wrote:
> > >
> > > > X-Post to OE6 NG
> > > >
> > > > ['WinKey+F' is a keyboard shortcut to open an Explorer Search
> > > > window, Lawrence.]
> > > >
> > > > Is this a sudden, new problem or an ongoing one? Did you install MS
> > > > Office or Office updates just before the problem started?
> > >
> > > A sudden problem. It was working then suddenly it wasn't.
> > >
> > > >
> > > > What do you get if you do this?...
> > > >
> > > > Start > Run > (type in) wab /all (note the space) > OK
> > >
> > > I get this message:
> > >
> > > An error occurred while attempting to open the Address Book file.
> > >
> > > >
> > > > More options:
> > > >
> > > > Start > Run > wab /? > OK
> > >
> > > I get this message:
> > >
> > > Command line parameters for Wab.Exe are:
> > >
> > > No Parameters Opens the default Address Book
> > > /Open Shows a file dialog to select an Address Book file
> > > /New Shows a file dialog to specify a new Address Book file
> > > File-name Opens specified Address Book file
> > > Directory-name Opens a file dialog to select an Address Book file from
> > > specified directory
> > >
> > > Then I hit OK and it disappears.
> > >
> > >
> > > > --
> > > > ~PA Bear
> > > >
> > > > Lawrence Gray wrote:
> > > > > Yes I did.
> > > > >
> > > > > Though, what do you mean by [WinKey+F > > *.wab]?
> > > > >
> > > > > I just used Windows Explorer to search for *.wab
> > > > >
> > > > >
> > > > > "PA Bear" wrote:
> > > > >
> > > > > > Did you enable Show Hidden Files before you searched for WAB
> > > > > > files [WinKey+F > *.wab]?
> > > > > >
> > > > > > Address Book failed to load. Outlook Express is incorrectly
> > > > > > configured, please re-install.
> > > > > > http://support.microsoft.com/?kbid=269777
> > > > > > (applies to OE6 in WinXP, too)
> > > > > >
> > > > > > Also see:
> > > > > >
> > > > > > Address book failed to load, Outlook Express is incorrectly
> > > > > > configured. http://support.microsoft.com/?kbid=191946
> > > > > > (ditto)
> > > > > > --
> > > > > > Lawrence Gray wrote:
> > > > > > > When you click Address Book you get...
> > > > > > >
> > > > > > > The Address Book failed to load. Outlook Express is
> > > > > > > incorrectly configured, please re-install.
> > > > > > >
> > > > > > > I searched for all WABs and all DBX and couldn't come up with
> > > > > > > anything that looked like a data file. They aren't marked as
> > > > > > > hidden so I assume that somehow they've disappeared.
> > > > > > >
> > > > > > > > Post the complete error message.
> > > > > > > >
> > > > > > > > Is Address Book marked 'Read Only'? In WindowsXP, the OE
> > > > > > > > user files (DBX and WAB) are by default marked as hidden.
> > > > > > > > To view these files in Explorer, you must enable Show
> > > > > > > > Hidden Files and Folders under Start>Control Panel>Folder
> > > > > > > > Options>View. --
> > > > > > > > Lawrence Gray wrote:
> > > > > > > > > Went to WAB4 and I'm afraid there was no DWORD and nothing
> > > > > > > > > named UseOutlook.
> > > > > > > > >
> > > > > > > > > > Whenever I try to reply to a message I get an error
> > > > > > > > > > message saying "an error has occurred". The Address
> > > > > > > > > > Book seems to be the problem. When I open the address
> > > > > > > > > > book I get an error saying the address book is not
> > > > > > > > > > properly installed.
> > > > > > > > > >
> > > > > > > > > > I've tried importing it. But "import" doesn't import
> > > > > > > > > > anything.
> > > > > > > > > >
> > > > > > > > > > I've also tried uninstalling and reinstalling, however
> > > > > > > > > > all I get is an error message telling me a newer
> > > > > > > > > > version is already on the computer and it stops me from
> > > > > > > > > > reinstalling. I tried editing the register but even
> > > > > > > > > > though restarting the computer pulls up an error
> > > > > > > > > > message telling me that Outlook Express is not
> > > > > > > > > > installed, when I try reinstalling I get the same
> > > > > > > > > > message saying that a newer version is installed.

Lawrence Gray
07-10-2005, 12:57 AM
"PA Bear" wrote:

> You still haven't answered several of my questions.

You'll have to point them out to me I'm afraid.

>
> Yes, 'Start > Run > wab /Main Identity' should open Main Identity's Address
> Book...assuming you have an identity named 'Main Identity'.

So that's what you mean... Right, I did that and it pulled up a message
saying there was "no Main Identity, did I want to create one." So I said yes
and it opened up an Address Book. I then opened up Outlook Express to see if
anything had changed but still the same problem.

> 'Start > Run > wab /Open' will present you with Address Books you can open
> or a window in which you can navigate to a known WAB file.

Afraid I can't find any .wab files even after creating the "Main Identity"
Address Book. I searched and even though I have the "Show hidden files and
folders" checked, I get no .wab

> Here's a workaround:
>
> 1. Create a new Named Identity (File > Identities > Add new identity); Do
> not rename the Main Identity or call the new identity 'Main Identity';
>
> 2. Open OE to the new identity: File > Switch identities;

I did that and OE closed down and refused to re-open. I restarted the
computer and open OE and found it opened with the old ID. I then told it to
Switch to the new ID and... it closed again and refused to open.

So I'm stuck.

>
> 3a. Open the new identity's Address Book via the Tools dropdown menu (or
> CTRL+SHIFT+B);
>
> 3b. Import the CSV file via Address Book (not OE) File > Import > Other
> address book;
>
> 4a. Import your old identity's folders:
> http://www.insideoe.com/faqs/how.htm#importOE5;
>
> 4b. Configure your Mail and News accounts anew in the new identity;
>
> 4c. Delete the old identity: File > Identities > Manage identities.
>
> Keep your new identity safe and as troublefree as possible:
>
> - Don't use Inbox or Sent Items to archive messages. Move them to local
> folders created for this purpose.
>
> - Empty Deleted Items folder daily.
>
> - Disable Background Compacting [N/A in SP2] and frequently perform a manual
> compact of all OE folders while "working offline". More at
> http://www.insideoe.com/files/maintain.htm.
>
> - Your anti-virus application's email scanning feature can also cause
> corruption. Disable it. It provides no additional protection.
> --
> ~PA Bear
>
> Lawrence Gray wrote:
> > "PA Bear" wrote:
> >
> > > > > ...Did you install MS
> > > > > Office or Office updates just before the problem started?
> > >
> > > And if you then use either the /Open or /File-name* switch, are you
> > > able to open any Address Book?
> > >
> > > * You will need to enter an Address Book file-name; e.g., if you were
> > > using the default Main Identity, enter /Main Identity.
> >
> > I'm not sure what you mean here... Do you mean if I type /Main Identity or
> > /Open or /File-name in "Run" it should pull up an address book?
> >
> > It doesn't. Or do you mean I have to put in the name of the Main Identiy
> > and then / the name of the file?
> >
> > That doesn't work either.
> >
> > I can't find any address book when I search. I do have my address book
> > backed up in a .csv file and that's on the computer. But when I try to
> > import it all I get is... "Error importing to the address book."
> > >
> > > Do you have an anti-virus application installed, is it configured to
> > > seek updates daily, and is it configured to run a full system scan
> > > daily? --
> > > ~PA Bear
> > >
> > >
> > > Lawrence Gray wrote:
> > > > "PA Bear" wrote:
> > > >
> > > > > X-Post to OE6 NG
> > > > >
> > > > > ['WinKey+F' is a keyboard shortcut to open an Explorer Search
> > > > > window, Lawrence.]
> > > > >
> > > > > Is this a sudden, new problem or an ongoing one? Did you install MS
> > > > > Office or Office updates just before the problem started?
> > > >
> > > > A sudden problem. It was working then suddenly it wasn't.
> > > >
> > > > >
> > > > > What do you get if you do this?...
> > > > >
> > > > > Start > Run > (type in) wab /all (note the space) > OK
> > > >
> > > > I get this message:
> > > >
> > > > An error occurred while attempting to open the Address Book file.
> > > >
> > > > >
> > > > > More options:
> > > > >
> > > > > Start > Run > wab /? > OK
> > > >
> > > > I get this message:
> > > >
> > > > Command line parameters for Wab.Exe are:
> > > >
> > > > No Parameters Opens the default Address Book
> > > > /Open Shows a file dialog to select an Address Book file
> > > > /New Shows a file dialog to specify a new Address Book file
> > > > File-name Opens specified Address Book file
> > > > Directory-name Opens a file dialog to select an Address Book file from
> > > > specified directory
> > > >
> > > > Then I hit OK and it disappears.
> > > >
> > > >
> > > > > --
> > > > > ~PA Bear
> > > > >
> > > > > Lawrence Gray wrote:
> > > > > > Yes I did.
> > > > > >
> > > > > > Though, what do you mean by [WinKey+F > > *.wab]?
> > > > > >
> > > > > > I just used Windows Explorer to search for *.wab
> > > > > >
> > > > > >
> > > > > > "PA Bear" wrote:
> > > > > >
> > > > > > > Did you enable Show Hidden Files before you searched for WAB
> > > > > > > files [WinKey+F > *.wab]?
> > > > > > >
> > > > > > > Address Book failed to load. Outlook Express is incorrectly
> > > > > > > configured, please re-install.
> > > > > > > http://support.microsoft.com/?kbid=269777
> > > > > > > (applies to OE6 in WinXP, too)
> > > > > > >
> > > > > > > Also see:
> > > > > > >
> > > > > > > Address book failed to load, Outlook Express is incorrectly
> > > > > > > configured. http://support.microsoft.com/?kbid=191946
> > > > > > > (ditto)
> > > > > > > --
> > > > > > > Lawrence Gray wrote:
> > > > > > > > When you click Address Book you get...
> > > > > > > >
> > > > > > > > The Address Book failed to load. Outlook Express is
> > > > > > > > incorrectly configured, please re-install.
> > > > > > > >
> > > > > > > > I searched for all WABs and all DBX and couldn't come up with
> > > > > > > > anything that looked like a data file. They aren't marked as
> > > > > > > > hidden so I assume that somehow they've disappeared.
> > > > > > > >
> > > > > > > > > Post the complete error message.
> > > > > > > > >
> > > > > > > > > Is Address Book marked 'Read Only'? In WindowsXP, the OE
> > > > > > > > > user files (DBX and WAB) are by default marked as hidden.
> > > > > > > > > To view these files in Explorer, you must enable Show
> > > > > > > > > Hidden Files and Folders under Start>Control Panel>Folder
> > > > > > > > > Options>View. --
> > > > > > > > > Lawrence Gray wrote:
> > > > > > > > > > Went to WAB4 and I'm afraid there was no DWORD and nothing
> > > > > > > > > > named UseOutlook.
> > > > > > > > > >
> > > > > > > > > > > Whenever I try to reply to a message I get an error
> > > > > > > > > > > message saying "an error has occurred". The Address
> > > > > > > > > > > Book seems to be the problem. When I open the address
> > > > > > > > > > > book I get an error saying the address book is not
> > > > > > > > > > > properly installed.
> > > > > > > > > > >
> > > > > > > > > > > I've tried importing it. But "import" doesn't import
> > > > > > > > > > > anything.
> > > > > > > > > > >
> > > > > > > > > > > I've also tried uninstalling and reinstalling, however
> > > > > > > > > > > all I get is an error message telling me a newer
> > > > > > > > > > > version is already on the computer and it stops me from
> > > > > > > > > > > reinstalling. I tried editing the register but even
> > > > > > > > > > > though restarting the computer pulls up an error
> > > > > > > > > > > message telling me that Outlook Express is not
> > > > > > > > > > > installed, when I try reinstalling I get the same
> > > > > > > > > > > message saying that a newer version is installed.
>
>

PA Bear
07-10-2005, 12:58 AM
Inline below.

Lawrence Gray wrote:
> > Here's a workaround:
> >
> > 1. Create a new Named Identity (File > Identities > Add new identity);
> > Do not rename the Main Identity or call the new identity 'Main
> > Identity';
> >
> > 2. Open OE to the new identity: File > Switch identities;
>
> I did that and OE closed down and refused to re-open. I restarted the
> computer and open OE and found it opened with the old ID. I then told it
> to Switch to the new ID and... it closed again and refused to open.
>
> So I'm stuck.

OK, your original Main Identity is indeed damaged. Try this:

1. In this damaged identity:

Tools > Options > Maintenance > Store folder

Write down the location displayed [e.g., C:\Documents and
Settings\<User>\Local Settings\Application
Data\Identities\{GUID}\Microsoft\Outlook Express, where {GUID} is the Global
Unique IDentifier (technical jargon for a unique long number) used to
specify an Identity].

2. Compact all folders in this identity per
http://www.insideoe.com/files/maintain.htm#compact.

3. Close OE and leave it closed.

4. In Windows Explorer, navigate to this identity's store folder > Move
*all* DBX files in this folder to another folder you've created for this
purpose.

5a. Start > Run > Regedit > OK

5b. Navigate to this key:

HKEY_CURRENT_USER\Identities\{GUID}

where {GUID} is the same as the one you wrote down in Step 1 above.

5c. Right-click on this {GUID} and select DELETE.

6. Delete the folder you found in Step 1 above.

7a. Open OE. If it doesn't open to the new Named Identity you created
earlier, switch to that identity.

7b. File > Import > Messages > Import the DBX files you moved in Step 4
above. See http://www.insideoe.com/faqs/how.htm#importOE5.

7c. Add your Mail and News accounts in this new identity.

8. Assuming you were able to complete all of Step 7 above in the new Named
Identity, now switch back to the other identity and Delete it (File >
Identities > Manage Identities).

If you weren't able to switch to the new identity in 7a above *and* you can
open Address Book (empty, we'll assume) in the identity to which OE had
opened, import the DBX files into this identity instead.

9a. In the working identity, open Address Book: View > Folders and Groups
(check) > Select Shared Contacts > Assuming all or most of your contacts are
listed, highlight all (CTRL+A) in the right-pane and Drag them into
[Identity Name]'s Contacts folder.

9b. If you find nothing in Shared Contacts, Search in Windows Explorer for
*.wa~ or *.wab~. Open any file found > Help | About will show this file's
location: write it down > Close the file.

9c. Open new Named Identity's Address: File > Import > Address Book > point
the wizard to the file you found in 9b above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Lawrence Gray
07-10-2005, 12:58 AM
Thanks for trying to solve this.

I'm still stuck though. I followed instructions and got rid of the old
identities and created a new one. However, I still can't open the Address
Book from within OE. I just get this error message: "The Address Book failed
to load. Outlook Express is incorrectly configured. Please re-install."

And of course, it won't reinstall.

WAB files will open the Address Book programme and be read by it. But
despite that, OE refuses to connect with the Address Book.

Also, on creating a new user for the Win XP, I can get Outlook Express to
work properly there. So the only work around I can think of is to somehow get
everything from the other User into the new Win XP user area. Is that a
better option than continuing this? Is there a way of transfering all the
settings of the Old User into the New User area?

"PA Bear" wrote:

> Inline below.
>
> Lawrence Gray wrote:
> > > Here's a workaround:
> > >
> > > 1. Create a new Named Identity (File > Identities > Add new identity);
> > > Do not rename the Main Identity or call the new identity 'Main
> > > Identity';
> > >
> > > 2. Open OE to the new identity: File > Switch identities;
> >
> > I did that and OE closed down and refused to re-open. I restarted the
> > computer and open OE and found it opened with the old ID. I then told it
> > to Switch to the new ID and... it closed again and refused to open.
> >
> > So I'm stuck.
>
> OK, your original Main Identity is indeed damaged. Try this:
>
> 1. In this damaged identity:
>
> Tools > Options > Maintenance > Store folder
>
> Write down the location displayed [e.g., C:\Documents and
> Settings\<User>\Local Settings\Application
> Data\Identities\{GUID}\Microsoft\Outlook Express, where {GUID} is the Global
> Unique IDentifier (technical jargon for a unique long number) used to
> specify an Identity].
>
> 2. Compact all folders in this identity per
> http://www.insideoe.com/files/maintain.htm#compact.
>
> 3. Close OE and leave it closed.
>
> 4. In Windows Explorer, navigate to this identity's store folder > Move
> *all* DBX files in this folder to another folder you've created for this
> purpose.
>
> 5a. Start > Run > Regedit > OK
>
> 5b. Navigate to this key:
>
> HKEY_CURRENT_USER\Identities\{GUID}
>
> where {GUID} is the same as the one you wrote down in Step 1 above.
>
> 5c. Right-click on this {GUID} and select DELETE.
>
> 6. Delete the folder you found in Step 1 above.
>
> 7a. Open OE. If it doesn't open to the new Named Identity you created
> earlier, switch to that identity.
>
> 7b. File > Import > Messages > Import the DBX files you moved in Step 4
> above. See http://www.insideoe.com/faqs/how.htm#importOE5.
>
> 7c. Add your Mail and News accounts in this new identity.
>
> 8. Assuming you were able to complete all of Step 7 above in the new Named
> Identity, now switch back to the other identity and Delete it (File >
> Identities > Manage Identities).
>
> If you weren't able to switch to the new identity in 7a above *and* you can
> open Address Book (empty, we'll assume) in the identity to which OE had
> opened, import the DBX files into this identity instead.
>
> 9a. In the working identity, open Address Book: View > Folders and Groups
> (check) > Select Shared Contacts > Assuming all or most of your contacts are
> listed, highlight all (CTRL+A) in the right-pane and Drag them into
> [Identity Name]'s Contacts folder.
>
> 9b. If you find nothing in Shared Contacts, Search in Windows Explorer for
> *.wa~ or *.wab~. Open any file found > Help | About will show this file's
> location: write it down > Close the file.
>
> 9c. Open new Named Identity's Address: File > Import > Address Book > point
> the wizard to the file you found in 9b above.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
>

PA Bear
07-10-2005, 01:02 AM
If OE and Address Book do indeed work in a new User Profile, one would
suspect corruption in the old, non-functioning one (most likely caused by
hijackware*), so yes, stick with the new one.

OE folders and seettings can be imported/transferred using the information
found in the links posted earlier in this thread.

This KB article should prove helpful for other data:

How to copy data from a corrupted user profile to a new profile:
http://support.microsoft.com/?kbid=811151

Best of luck.

*Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Lawrence Gray wrote:
> Thanks for trying to solve this.
>
> I'm still stuck though. I followed instructions and got rid of the old
> identities and created a new one. However, I still can't open the Address
> Book from within OE. I just get this error message: "The Address Book
> failed to load. Outlook Express is incorrectly configured. Please
> re-install."
>
> And of course, it won't reinstall.
>
> WAB files will open the Address Book programme and be read by it. But
> despite that, OE refuses to connect with the Address Book.
>
> Also, on creating a new user for the Win XP, I can get Outlook Express to
> work properly there. So the only work around I can think of is to somehow
> get everything from the other User into the new Win XP user area. Is that
> a better option than continuing this? Is there a way of transfering all
> the settings of the Old User into the New User area?
>
> "PA Bear" wrote:
>
> > Inline below.
> >
> > Lawrence Gray wrote:
> > > > Here's a workaround:
> > > >
> > > > 1. Create a new Named Identity (File > Identities > Add new
> > > > identity); Do not rename the Main Identity or call the new identity
> > > > 'Main Identity';
> > > >
> > > > 2. Open OE to the new identity: File > Switch identities;
> > >
> > > I did that and OE closed down and refused to re-open. I restarted the
> > > computer and open OE and found it opened with the old ID. I then told
> > > it to Switch to the new ID and... it closed again and refused to open.
> > >
> > > So I'm stuck.
> >
> > OK, your original Main Identity is indeed damaged. Try this:
> >
> > 1. In this damaged identity:
> >
> > Tools > Options > Maintenance > Store folder
> >
> > Write down the location displayed [e.g., C:\Documents and
> > Settings\<User>\Local Settings\Application
> > Data\Identities\{GUID}\Microsoft\Outlook Express, where {GUID} is the
> > Global Unique IDentifier (technical jargon for a unique long number)
> > used to specify an Identity].
> >
> > 2. Compact all folders in this identity per
> > http://www.insideoe.com/files/maintain.htm#compact.
> >
> > 3. Close OE and leave it closed.
> >
> > 4. In Windows Explorer, navigate to this identity's store folder > Move
> > *all* DBX files in this folder to another folder you've created for this
> > purpose.
> >
> > 5a. Start > Run > Regedit > OK
> >
> > 5b. Navigate to this key:
> >
> > HKEY_CURRENT_USER\Identities\{GUID}
> >
> > where {GUID} is the same as the one you wrote down in Step 1 above.
> >
> > 5c. Right-click on this {GUID} and select DELETE.
> >
> > 6. Delete the folder you found in Step 1 above.
> >
> > 7a. Open OE. If it doesn't open to the new Named Identity you created
> > earlier, switch to that identity.
> >
> > 7b. File > Import > Messages > Import the DBX files you moved in Step 4
> > above. See http://www.insideoe.com/faqs/how.htm#importOE5.
> >
> > 7c. Add your Mail and News accounts in this new identity.
> >
> > 8. Assuming you were able to complete all of Step 7 above in the new
> > Named Identity, now switch back to the other identity and Delete it
> > (File > Identities > Manage Identities).
> >
> > If you weren't able to switch to the new identity in 7a above *and* you
> > can open Address Book (empty, we'll assume) in the identity to which OE
> > had opened, import the DBX files into this identity instead.
> >
> > 9a. In the working identity, open Address Book: View > Folders and
> > Groups (check) > Select Shared Contacts > Assuming all or most of your
> > contacts are listed, highlight all (CTRL+A) in the right-pane and Drag
> > them into [Identity Name]'s Contacts folder.
> >
> > 9b. If you find nothing in Shared Contacts, Search in Windows Explorer
> > for *.wa~ or *.wab~. Open any file found > Help | About will show this
> > file's location: write it down > Close the file.
> >
> > 9c. Open new Named Identity's Address: File > Import > Address Book >
> > point the wizard to the file you found in 9b above.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security

Lawrence Gray
07-10-2005, 01:02 AM
Sounds like the best way of doing things. One last question, if it isn't
answered in the support FAQs, how do I delete the old User ID from Windows XP
and will that get rid of any hijackware that crept into that area?

"PA Bear" wrote:

> If OE and Address Book do indeed work in a new User Profile, one would
> suspect corruption in the old, non-functioning one (most likely caused by
> hijackware*), so yes, stick with the new one.
>
> OE folders and seettings can be imported/transferred using the information
> found in the links posted earlier in this thread.
>
> This KB article should prove helpful for other data:
>
> How to copy data from a corrupted user profile to a new profile:
> http://support.microsoft.com/?kbid=811151
>
> Best of luck.
>
> *Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Lawrence Gray wrote:
> > Thanks for trying to solve this.
> >
> > I'm still stuck though. I followed instructions and got rid of the old
> > identities and created a new one. However, I still can't open the Address
> > Book from within OE. I just get this error message: "The Address Book
> > failed to load. Outlook Express is incorrectly configured. Please
> > re-install."
> >
> > And of course, it won't reinstall.
> >
> > WAB files will open the Address Book programme and be read by it. But
> > despite that, OE refuses to connect with the Address Book.
> >
> > Also, on creating a new user for the Win XP, I can get Outlook Express to
> > work properly there. So the only work around I can think of is to somehow
> > get everything from the other User into the new Win XP user area. Is that
> > a better option than continuing this? Is there a way of transfering all
> > the settings of the Old User into the New User area?
> >
> > "PA Bear" wrote:
> >
> > > Inline below.
> > >
> > > Lawrence Gray wrote:
> > > > > Here's a workaround:
> > > > >
> > > > > 1. Create a new Named Identity (File > Identities > Add new
> > > > > identity); Do not rename the Main Identity or call the new identity
> > > > > 'Main Identity';
> > > > >
> > > > > 2. Open OE to the new identity: File > Switch identities;
> > > >
> > > > I did that and OE closed down and refused to re-open. I restarted the
> > > > computer and open OE and found it opened with the old ID. I then told
> > > > it to Switch to the new ID and... it closed again and refused to open.
> > > >
> > > > So I'm stuck.
> > >
> > > OK, your original Main Identity is indeed damaged. Try this:
> > >
> > > 1. In this damaged identity:
> > >
> > > Tools > Options > Maintenance > Store folder
> > >
> > > Write down the location displayed [e.g., C:\Documents and
> > > Settings\<User>\Local Settings\Application
> > > Data\Identities\{GUID}\Microsoft\Outlook Express, where {GUID} is the
> > > Global Unique IDentifier (technical jargon for a unique long number)
> > > used to specify an Identity].
> > >
> > > 2. Compact all folders in this identity per
> > > http://www.insideoe.com/files/maintain.htm#compact.
> > >
> > > 3. Close OE and leave it closed.
> > >
> > > 4. In Windows Explorer, navigate to this identity's store folder > Move
> > > *all* DBX files in this folder to another folder you've created for this
> > > purpose.
> > >
> > > 5a. Start > Run > Regedit > OK
> > >
> > > 5b. Navigate to this key:
> > >
> > > HKEY_CURRENT_USER\Identities\{GUID}
> > >
> > > where {GUID} is the same as the one you wrote down in Step 1 above.
> > >
> > > 5c. Right-click on this {GUID} and select DELETE.
> > >
> > > 6. Delete the folder you found in Step 1 above.
> > >
> > > 7a. Open OE. If it doesn't open to the new Named Identity you created
> > > earlier, switch to that identity.
> > >
> > > 7b. File > Import > Messages > Import the DBX files you moved in Step 4
> > > above. See http://www.insideoe.com/faqs/how.htm#importOE5.
> > >
> > > 7c. Add your Mail and News accounts in this new identity.
> > >
> > > 8. Assuming you were able to complete all of Step 7 above in the new
> > > Named Identity, now switch back to the other identity and Delete it
> > > (File > Identities > Manage Identities).
> > >
> > > If you weren't able to switch to the new identity in 7a above *and* you
> > > can open Address Book (empty, we'll assume) in the identity to which OE
> > > had opened, import the DBX files into this identity instead.
> > >
> > > 9a. In the working identity, open Address Book: View > Folders and
> > > Groups (check) > Select Shared Contacts > Assuming all or most of your
> > > contacts are listed, highlight all (CTRL+A) in the right-pane and Drag
> > > them into [Identity Name]'s Contacts folder.
> > >
> > > 9b. If you find nothing in Shared Contacts, Search in Windows Explorer
> > > for *.wa~ or *.wab~. Open any file found > Help | About will show this
> > > file's location: write it down > Close the file.
> > >
> > > 9c. Open new Named Identity's Address: File > Import > Address Book >
> > > point the wizard to the file you found in 9b above.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
>
>

PA Bear
07-10-2005, 01:03 AM
You may delete the old one using the User Accounts tool in Control Panel.
(Call it 'User Account', not 'User ID', to avoid confusion with OE
Identities.)

Since OE and Address Book work in the new User Account's OE Identity, we may
assume that the affects of hijackware only exist in the old User Account.
However, to be sure no affects persist in the new one, run the hijackware
tests/checks in it anyway.

Please post any additional WinXP-specific questions only to WinXP General
newsgroup, Lawrence.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


Lawrence Gray wrote:
> Sounds like the best way of doing things. One last question, if it isn't
> answered in the support FAQs, how do I delete the old User ID from
> Windows XP and will that get rid of any hijackware that crept into that
> area?
>
> "PA Bear" wrote:
>
> > If OE and Address Book do indeed work in a new User Profile, one would
> > suspect corruption in the old, non-functioning one (most likely caused
> > by hijackware*), so yes, stick with the new one.
> >
> > OE folders and seettings can be imported/transferred using the
> > information found in the links posted earlier in this thread.
> >
> > This KB article should prove helpful for other data:
> >
> > How to copy data from a corrupted user profile to a new profile:
> > http://support.microsoft.com/?kbid=811151
> >
> > Best of luck.
> >
> > *Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/darnit.html
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> > Lawrence Gray wrote:
> > > Thanks for trying to solve this.
> > >
> > > I'm still stuck though. I followed instructions and got rid of the old
> > > identities and created a new one. However, I still can't open the
> > > Address Book from within OE. I just get this error message: "The
> > > Address Book failed to load. Outlook Express is incorrectly
> > > configured. Please re-install."
> > >
> > > And of course, it won't reinstall.
> > >
> > > WAB files will open the Address Book programme and be read by it. But
> > > despite that, OE refuses to connect with the Address Book.
> > >
> > > Also, on creating a new user for the Win XP, I can get Outlook
> > > Express to work properly there. So the only work around I can think
> > > of is to somehow get everything from the other User into the new Win
> > > XP user area. Is that a better option than continuing this? Is there
> > > a way of transfering all the settings of the Old User into the New
> > > User area?
> > >
> > > "PA Bear" wrote:
> > >
> > > > Inline below.
> > > >
> > > > Lawrence Gray wrote:
> > > > > > Here's a workaround:
> > > > > >
> > > > > > 1. Create a new Named Identity (File > Identities > Add new
> > > > > > identity); Do not rename the Main Identity or call the new
> > > > > > identity 'Main Identity';
> > > > > >
> > > > > > 2. Open OE to the new identity: File > Switch identities;
> > > > >
> > > > > I did that and OE closed down and refused to re-open. I restarted
> > > > > the computer and open OE and found it opened with the old ID. I
> > > > > then told it to Switch to the new ID and... it closed again and
> > > > > refused to open.
> > > > >
> > > > > So I'm stuck.
> > > >
> > > > OK, your original Main Identity is indeed damaged. Try this:
> > > >
> > > > 1. In this damaged identity:
> > > >
> > > > Tools > Options > Maintenance > Store folder
> > > >
> > > > Write down the location displayed [e.g., C:\Documents and
> > > > Settings\<User>\Local Settings\Application
> > > > Data\Identities\{GUID}\Microsoft\Outlook Express, where {GUID} is
> > > > the Global Unique IDentifier (technical jargon for a unique long
> > > > number) used to specify an Identity].
> > > >
> > > > 2. Compact all folders in this identity per
> > > > http://www.insideoe.com/files/maintain.htm#compact.
> > > >
> > > > 3. Close OE and leave it closed.
> > > >
> > > > 4. In Windows Explorer, navigate to this identity's store folder >
> > > > Move *all* DBX files in this folder to another folder you've
> > > > created for this purpose.
> > > >
> > > > 5a. Start > Run > Regedit > OK
> > > >
> > > > 5b. Navigate to this key:
> > > >
> > > > HKEY_CURRENT_USER\Identities\{GUID}
> > > >
> > > > where {GUID} is the same as the one you wrote down in Step 1 above.
> > > >
> > > > 5c. Right-click on this {GUID} and select DELETE.
> > > >
> > > > 6. Delete the folder you found in Step 1 above.
> > > >
> > > > 7a. Open OE. If it doesn't open to the new Named Identity you
> > > > created earlier, switch to that identity.
> > > >
> > > > 7b. File > Import > Messages > Import the DBX files you moved in
> > > > Step 4 above. See http://www.insideoe.com/faqs/how.htm#importOE5.
> > > >
> > > > 7c. Add your Mail and News accounts in this new identity.
> > > >
> > > > 8. Assuming you were able to complete all of Step 7 above in the new
> > > > Named Identity, now switch back to the other identity and Delete it
> > > > (File > Identities > Manage Identities).
> > > >
> > > > If you weren't able to switch to the new identity in 7a above *and*
> > > > you can open Address Book (empty, we'll assume) in the identity to
> > > > which OE had opened, import the DBX files into this identity
> > > > instead.
> > > >
> > > > 9a. In the working identity, open Address Book: View > Folders and
> > > > Groups (check) > Select Shared Contacts > Assuming all or most of
> > > > your contacts are listed, highlight all (CTRL+A) in the right-pane
> > > > and Drag them into [Identity Name]'s Contacts folder.
> > > >
> > > > 9b. If you find nothing in Shared Contacts, Search in Windows
> > > > Explorer for *.wa~ or *.wab~. Open any file found > Help | About
> > > > will show this file's location: write it down > Close the file.
> > > >
> > > > 9c. Open new Named Identity's Address: File > Import > Address Book
> > > > > point the wizard to the file you found in 9b above.
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE) & Security

Apollo
07-10-2005, 01:04 AM
Hie,

For the last year I was running Win 98 with OE6 and free Hotmail
account. I had the smarts to backup my OE6 addressbook (file extension
".wab") I had to format my hard drive because of spyware invasion. I
reinstalled Win 98 and ended up with OE5 which would not upgrade to OE6
from Microsoft website automatically. So now I have been struggling to
open up my OE6 addressbook in both OE5 and Microsoft Outlook 2000 with
no luck. Can anyone give me any hints about how to access some really
important data in the addressbook file?

Thanks....

Jim Pickering
07-10-2005, 01:04 AM
You must have OE6 to open an address book prepared with OE6. If you do not
have OE6, all you can do is find a user who does have OE6 and open the book
on that computer and export the info from the address book as a CSV (comma
separated value) file. This is because the version of the Address Book also
changed (to version 6) with the introduction of OE6.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Apollo" <socialite1000@hotmail.com> wrote in message
news:1118177804.223320.120770@g14g2000cwa.googlegroups.com...
> Hie,
>
> For the last year I was running Win 98 with OE6 and free Hotmail
> account. I had the smarts to backup my OE6 addressbook (file extension
> ".wab") I had to format my hard drive because of spyware invasion. I
> reinstalled Win 98 and ended up with OE5 which would not upgrade to OE6
> from Microsoft website automatically. So now I have been struggling to
> open up my OE6 addressbook in both OE5 and Microsoft Outlook 2000 with
> no luck. Can anyone give me any hints about how to access some really
> important data in the addressbook file?
>
> Thanks....
>

Jim Pickering
07-10-2005, 01:04 AM
There is also no reason why you cannot upgrade to OE6. It's only Windows 95
that has problems with IE/OE6. An upgrade route would be via the Windows
Update page and selecting all upgrades marked as Critical for your operating
system. Or go to http://www.microsoft.com/windows/ie/downloads/Top10.mspx
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Jim Pickering" <jim.pickering@gmail.com> wrote in message
news:OuEzlK7aFHA.1152@tk2msftngp13.phx.gbl...
> You must have OE6 to open an address book prepared with OE6. If you do
> not have OE6, all you can do is find a user who does have OE6 and open the
> book on that computer and export the info from the address book as a CSV
> (comma separated value) file. This is because the version of the Address
> Book also changed (to version 6) with the introduction of OE6.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
> Please deliver feedback to the newsgroup, so that others can be helped.
> Thanks.
>
>
> "Apollo" <socialite1000@hotmail.com> wrote in message
> news:1118177804.223320.120770@g14g2000cwa.googlegroups.com...
>> Hie,
>>
>> For the last year I was running Win 98 with OE6 and free Hotmail
>> account. I had the smarts to backup my OE6 addressbook (file extension
>> ".wab") I had to format my hard drive because of spyware invasion. I
>> reinstalled Win 98 and ended up with OE5 which would not upgrade to OE6
>> from Microsoft website automatically. So now I have been struggling to
>> open up my OE6 addressbook in both OE5 and Microsoft Outlook 2000 with
>> no luck. Can anyone give me any hints about how to access some really
>> important data in the addressbook file?
>>
>> Thanks....
>>
>


OUTLOOK EXPRESS PROBLEMS WITH ADDRESS BOOK