How to read a dump file?



maree464
07-09-2005, 11:49 PM
HI,

My Windows XP keeps on restarting, it shuts down and reboots at
various times.
Mostly when trying to switch users, it will restart. After the reboot
a .dump file is created but i cant read
it. How can i find out why XP is crashing? How can I read the .dmp
file? I have turned off the
"Automatic Restart" option but it still restarts. Thanks for any help
you may give me.


--
maree464Posted from http://www.pcreview.co.uk/ newsgroup access

Neil UK
07-09-2005, 11:49 PM
I am no expert and I hope someone more qualified than I am will give you more
detailed advice. But computers crashing and rebooting themselves on a
frequent basis is often a sign that a virus has got into the system. You
should run any up-to-date anti-virus software that you have to find out if
this is so. If you are lucky, the AV software will be able to reach and
delete the virus. If not, then you will need to reformat your hard drive
after backing up all your files and folders.
--
Neil UK


"maree464" wrote:

>
> HI,
>
> My Windows XP keeps on restarting, it shuts down and reboots at
> various times.
> Mostly when trying to switch users, it will restart. After the reboot
> a .dump file is created but i cant read
> it. How can i find out why XP is crashing? How can I read the .dmp
> file? I have turned off the
> "Automatic Restart" option but it still restarts. Thanks for any help
> you may give me.
>
>
> --
> maree464Posted from http://www.pcreview.co.uk/ newsgroup access
>
>

David Candy
07-09-2005, 11:50 PM
You always include full text of error messages (bet ya you wish you did
after reading this).

It may already be telling you on the blue screen and you don't need the dump
files.

Try all the following with existing dump files but you can also turn on the
Driver Verifier (type verifier in Start Run and follow the wizard). This is
strict checking of all drivers (so it makes computer slower). This may give
different error messages and pinpoint one driver that is not crashing but
causing another driver to crash. If you can't start after enabling verifier
choose Last Known Good Configuration at the Failed Boot menu (which will
start without verifier).

Get your XP CD and install Windows Support Tools.


Type in start run after installing and rebooting


pstat > "%userprofile%\desktop\driverl­ist.txt"


The last table in this file is a list of loaded drivers. Other things apart
from hardware uses drivers. Post the list of drivers (the last table only -
REPEAT THE LAST TABLE O N L Y ) or match the fault address to the driver.


If you have the XP SP2 Security Update CD (else see
http://www.microsoft.com/whdc/­devtools/debugging/symbolpkg.m­spx
)


Install symbols from <CD Drive Letter>:\SUPPORT\SYMBOLS


Download
http://www.microsoft.com/whdc/­devtools/debugging/installx86.­mspx


Load the crash dump file into windbg (File - Load Crash Dump and it's in
c:\windows\minidump) and READ WHAT IT SAYS (you may need to tell it where
the symbol files are), then
Type
!Analyze -v
into Windbg's command line.
(this will hopefully tell you the faulty component)

If a minidump doesn't help use a kernel dump, if that doesn't help create a
full dump.

You can look up specific details here
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/
ddtools/BCIntro_ea8b9fd0-2d81-4a04-a7ed-c1c6a80bd501.xml.asp

If it indicates faulty memory might be the cause you can get a memory tester
here
http://oca.microsoft.com/en/wi­ndiag.asp


If it mentions a core windows system file, meaning it a MS fix is required,
upload a minidump to

http://oca.microsoft.com

Also try typing the main error code in Help while online (ie,
Stop 0x50
and also try in the 8 digit form
stop 0x00000050)
and if there are too many hits use a filename if available. Generally memory
addresses are different for each computer (as each computer has a different
mix of drivers) so parameters aren't that useful for searching.
"maree464" <maree464.1pssla@> wrote in message
news:XqWdnTKuQZSuSATfRVn_vg@giganews.com...
>
> HI,
>
> My Windows XP keeps on restarting, it shuts down and reboots at
> various times.
> Mostly when trying to switch users, it will restart. After the reboot
> a .dump file is created but i cant read
> it. How can i find out why XP is crashing? How can I read the .dmp
> file? I have turned off the
> "Automatic Restart" option but it still restarts. Thanks for any help
> you may give me.
>
>
> --
> maree464Posted from http://www.pcreview.co.uk/ newsgroup access
>


How to read a dump file?