Refund on forced purchase - Windows XP



AccountLess
07-10-2005, 12:49 AM
How does one go about claiming a refund for Windows XP that was a forced
purchase (Was bundled with laptop, oem sticker already applied)?

I haven't registered/activated this software, it never connected to the
internet and all factory partitions have been removed from the harddrive.

Microsoft is more than welcome to have their disc, booklet & stickers back.

Rick \Nutcase\ Rogers
07-10-2005, 12:49 AM
I don't think you can. What you purchased was an OEM version of Windows that
the laptop manufacturer was licensed to sell. They bundled it with thier
product. All support, including returns, etc., are done by the OEM,
Microsoft does not support these versions. The disc, booklet, stickers, COA,
and any other recovery media belong to the laptop manufacturer.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
news:C12E80EC-D537-4C87-80D7-B6BC8AEA3ADA@microsoft.com...
> How does one go about claiming a refund for Windows XP that was a forced
> purchase (Was bundled with laptop, oem sticker already applied)?
>
> I haven't registered/activated this software, it never connected to the
> internet and all factory partitions have been removed from the harddrive.
>
> Microsoft is more than welcome to have their disc, booklet & stickers
> back.

Lil' Dave
07-10-2005, 12:49 AM
The Windows OEM software is tied to the laptop purchase. And, the OEM
software is tied to that laptop.

There are makers of laptops that do not come with an operating system.

The OP chose the former instead of the latter.

"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:%23xC7LKEZFHA.1092@tk2msftngp13.phx.gbl...
> I don't think you can. What you purchased was an OEM version of Windows
that
> the laptop manufacturer was licensed to sell. They bundled it with thier
> product. All support, including returns, etc., are done by the OEM,
> Microsoft does not support these versions. The disc, booklet, stickers,
COA,
> and any other recovery media belong to the laptop manufacturer.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
> news:C12E80EC-D537-4C87-80D7-B6BC8AEA3ADA@microsoft.com...
> > How does one go about claiming a refund for Windows XP that was a forced
> > purchase (Was bundled with laptop, oem sticker already applied)?
> >
> > I haven't registered/activated this software, it never connected to the
> > internet and all factory partitions have been removed from the
harddrive.
> >
> > Microsoft is more than welcome to have their disc, booklet & stickers
> > back.
>
>

Richard Urban
07-10-2005, 12:49 AM
No one forced you to buy your particular computer. All you had to do was
look around a bit.

I build computers, frequently, and deliver them to customers without
operating systems (maybe 10% of my builds). I also give them zero support
when it comes to any O/S, or other software, they install! Their choice and
mine - when they order it as such.

Anyway, I smell a troll here!

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
news:C12E80EC-D537-4C87-80D7-B6BC8AEA3ADA@microsoft.com...
> How does one go about claiming a refund for Windows XP that was a forced
> purchase (Was bundled with laptop, oem sticker already applied)?
>
> I haven't registered/activated this software, it never connected to the
> internet and all factory partitions have been removed from the harddrive.
>
> Microsoft is more than welcome to have their disc, booklet & stickers
> back.

Bruce Chambers
07-10-2005, 12:49 AM
AccountLess wrote:
> How does one go about claiming a refund for Windows XP that was a forced
> purchase (Was bundled with laptop, oem sticker already applied)?
>
> I haven't registered/activated this software, it never connected to the
> internet and all factory partitions have been removed from the harddrive.
>
> Microsoft is more than welcome to have their disc, booklet & stickers back.


Ask this question of the individual who held the gun to your head to
force you to purchase that specific laptop.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

HeyBub
07-10-2005, 12:49 AM
AccountLess wrote:
> How does one go about claiming a refund for Windows XP that was a
> forced purchase (Was bundled with laptop, oem sticker already
> applied)?
>
> I haven't registered/activated this software, it never connected to
> the internet and all factory partitions have been removed from the
> harddrive.
>
> Microsoft is more than welcome to have their disc, booklet & stickers
> back.

It didn't cost you anything - it was free. A "value added" item.

Steve N.
07-10-2005, 12:50 AM
HeyBub wrote:

> AccountLess wrote:
>
>>How does one go about claiming a refund for Windows XP that was a
>>forced purchase (Was bundled with laptop, oem sticker already
>>applied)?
>>
>>I haven't registered/activated this software, it never connected to
>>the internet and all factory partitions have been removed from the
>>harddrive.
>>
>>Microsoft is more than welcome to have their disc, booklet & stickers
>>back.
>
>
> It didn't cost you anything - it was free. A "value added" item.
>
>

Price out a system form an OEM that sells the same hardware with or
without an OS.

Steve

Stan Brown
07-10-2005, 12:50 AM
On Sun, 29 May 2005 10:43:18 -0500, "HeyBub" <heybub@gmail.com>
wrote:

>AccountLess wrote:
>> How does one go about claiming a refund for Windows XP that was a
>> forced purchase (Was bundled with laptop, oem sticker already
>> applied)?
>
>It didn't cost you anything - it was free. A "value added" item.

Don't be disingenuous. The computer would have cost less if that OS
wasn't preinstalled.

Others have said the OP could have chosen a computer without an OS,
and that's true in theory. But it may be difficult to get the
hardware one wants from a manufacturer one trusts without taking the
bundled OS.

As a practical matter, I believe the OP needs to just write it off.

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com/
"I feel a wave of morning sickness coming on, and I want to
be standing on your mother's grave when it hits."

t.cruise
07-10-2005, 12:50 AM
As you have already been informed, OEM versions of Windows XP, bundled on a new system are
not the responsibility of Microsoft, but the vender. Out of curiosity, are you planning
on using a different operating system? Since laptops use much proprietary hardware, and
the laptop is new, are you sure that there are non-Windows XP compatible drivers for all
of your laptop's hardware that play nice with the operating system that you intend to use?
--

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply



"AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
news:C12E80EC-D537-4C87-80D7-B6BC8AEA3ADA@microsoft.com...
> How does one go about claiming a refund for Windows XP that was a forced
> purchase (Was bundled with laptop, oem sticker already applied)?
>
> I haven't registered/activated this software, it never connected to the
> internet and all factory partitions have been removed from the harddrive.
>
> Microsoft is more than welcome to have their disc, booklet & stickers back.

AccountLess
07-10-2005, 12:51 AM
"t.cruise" wrote:

> As you have already been informed, OEM versions of Windows XP, bundled on a new system are
> not the responsibility of Microsoft, but the vender. Out of curiosity, are you planning
> on using a different operating system? Since laptops use much proprietary hardware, and
> the laptop is new, are you sure that there are non-Windows XP compatible drivers for all
> of your laptop's hardware that play nice with the operating system that you intend to use?
> --
>
> T.C.
> t__cruise@[NoSpam]hotmail.com
> Remove [NoSpam] to reply

Yes I'm using a different operating system, namely Fedora Core 3.
Your sceptecism of laptop driver support is well founded.
I was after a unix-style laptop with the empasis on portability and from
previous driver support issues chose a 12" powerbook. After five weeks of
lies, namely two other people I know who ordered their laptops after me
receiving theirs after which I was told that "None have come in yet". To
which they promptly changed their tune when I pointed out that the laptop my
friend had just loaded into her car was the same model! They insisted that it
wasn't their fault that the ordering system was messed up, they were sorry
but there were none left from the last shipment and the date of arrival of
the next shipment was unknown.


Anyway...
So I decided to try a Linux laptop. The Fujitsu laptop forums indicated
reasonable driver support. So I purchased the Fujitsu. Driver issues? Of
course!
I had to download a new wireless lan driver and insert a "mode" line into
the X config file.

The point here is that brand-name laptops come with the windows recovery
discs sealed in the box with the windows sticker applied by the manufacturer
overseas.

Once one has chosen a laptop possessing the desired features, if the
operating system is "packed in" by the manufacturer there is little that the
local retailer can do.

Lil' Dave
07-10-2005, 12:51 AM
More likely, the reverse is true. Hardware only laptops and PCs have more
familiar name brand hardware in their systems by my experiences.
"Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
news:flpj91t050dot2s27277tbjnnc0176fqmd@4ax.com...
> On Sun, 29 May 2005 10:43:18 -0500, "HeyBub" <heybub@gmail.com>
> wrote:
>
> >AccountLess wrote:
> >> How does one go about claiming a refund for Windows XP that was a
> >> forced purchase (Was bundled with laptop, oem sticker already
> >> applied)?
> >
> >It didn't cost you anything - it was free. A "value added" item.
>
> Don't be disingenuous. The computer would have cost less if that OS
> wasn't preinstalled.
>
> Others have said the OP could have chosen a computer without an OS,
> and that's true in theory. But it may be difficult to get the
> hardware one wants from a manufacturer one trusts without taking the
> bundled OS.
>
> As a practical matter, I believe the OP needs to just write it off.
>
> --
> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
> http://OakRoadSystems.com/
> "I feel a wave of morning sickness coming on, and I want to
> be standing on your mother's grave when it hits."

AccountLess
07-10-2005, 01:04 AM
Thanks Rick,
You were right, support and returns are done by the OEM.
After reading your post I emailed Fujitsu support. They contacted me by
phone today.
Fujitsu customers that do not want the installed operating system can return
it for
a refund as per the EULA (/i386/EULA.txt on the install disc) provided that:
1. They didn't agree to it on install.
2. They have removed it from their system.
3. They request the refund within two months of purchase. (Note that the
EULA says "promptly return" it is up to the manufacturer to define promptly).

"Rick "Nutcase" Rogers" wrote:

> I don't think you can. What you purchased was an OEM version of Windows that
> the laptop manufacturer was licensed to sell. They bundled it with thier
> product. All support, including returns, etc., are done by the OEM,
> Microsoft does not support these versions. The disc, booklet, stickers, COA,
> and any other recovery media belong to the laptop manufacturer.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
> news:C12E80EC-D537-4C87-80D7-B6BC8AEA3ADA@microsoft.com...
> > How does one go about claiming a refund for Windows XP that was a forced
> > purchase (Was bundled with laptop, oem sticker already applied)?
> >
> > I haven't registered/activated this software, it never connected to the
> > internet and all factory partitions have been removed from the harddrive.
> >
> > Microsoft is more than welcome to have their disc, booklet & stickers
> > back.
>
>
>

Rick \Nutcase\ Rogers
07-10-2005, 01:05 AM
Good information to have, thank you for sharing it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
news:B8A22301-79FC-4230-ACFF-7862CF89B149@microsoft.com...
> Thanks Rick,
> You were right, support and returns are done by the OEM.
> After reading your post I emailed Fujitsu support. They contacted me by
> phone today.
> Fujitsu customers that do not want the installed operating system can
> return
> it for
> a refund as per the EULA (/i386/EULA.txt on the install disc) provided
> that:
> 1. They didn't agree to it on install.
> 2. They have removed it from their system.
> 3. They request the refund within two months of purchase. (Note that the
> EULA says "promptly return" it is up to the manufacturer to define
> promptly).
>
> "Rick "Nutcase" Rogers" wrote:
>
>> I don't think you can. What you purchased was an OEM version of Windows
>> that
>> the laptop manufacturer was licensed to sell. They bundled it with thier
>> product. All support, including returns, etc., are done by the OEM,
>> Microsoft does not support these versions. The disc, booklet, stickers,
>> COA,
>> and any other recovery media belong to the laptop manufacturer.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "AccountLess" <AccountLess@discussions.microsoft.com> wrote in message
>> news:C12E80EC-D537-4C87-80D7-B6BC8AEA3ADA@microsoft.com...
>> > How does one go about claiming a refund for Windows XP that was a
>> > forced
>> > purchase (Was bundled with laptop, oem sticker already applied)?
>> >
>> > I haven't registered/activated this software, it never connected to the
>> > internet and all factory partitions have been removed from the
>> > harddrive.
>> >
>> > Microsoft is more than welcome to have their disc, booklet & stickers
>> > back.
>>
>>
>>


Refund on forced purchase - Windows XP