Blank desktop in Windows XP - help!



David
07-10-2005, 12:47 AM
Hi, please can someone help me urgently. This hasn't happened before. I did
some regular spyware checking, and rebooted to complete the removal of
spyware, and ever since I have been getting a blank desktop in Windows XP,
with no icons, nothing, just an error message saying 'Windows Explorer cannot
open' and asking if I want to send a report.

By sending a report I was able to make a Net connection and get my browser
to open, but that's all. I can't run any programs, I can't do anything else.
I can access files through my browser, but I don't think I can run anything.

This has never happened before, and I had no warning. I've never had a major
XP problem before either. This was just one of many reboots, and all of a
sudden I get the blank desktop. Help, please! I don't know where to look for
assistance.

My email address is dso371@yahoo.co.uk.

I will be eternally grateful for help. I will reboot the machine again and
tell you the exact error message.

Thanks.
David

Rich Barry
07-10-2005, 12:48 AM
David, on next Startup Tap F8 repeatedly until you get a Menu. Select
Safe Mode. If WinXP boots into SafeMode
go to Start>All Programs>Accessories>System Tools>System Restore. Try
a Restore. Just follow the Instructions.
"David" <David@discussions.microsoft.com> wrote in message
news:C8D76158-0559-4212-A094-B0131313756A@microsoft.com...
> Hi, please can someone help me urgently. This hasn't happened before. I
> did
> some regular spyware checking, and rebooted to complete the removal of
> spyware, and ever since I have been getting a blank desktop in Windows XP,
> with no icons, nothing, just an error message saying 'Windows Explorer
> cannot
> open' and asking if I want to send a report.
>
> By sending a report I was able to make a Net connection and get my browser
> to open, but that's all. I can't run any programs, I can't do anything
> else.
> I can access files through my browser, but I don't think I can run
> anything.
>
> This has never happened before, and I had no warning. I've never had a
> major
> XP problem before either. This was just one of many reboots, and all of a
> sudden I get the blank desktop. Help, please! I don't know where to look
> for
> assistance.
>
> My email address is dso371@yahoo.co.uk.
>
> I will be eternally grateful for help. I will reboot the machine again and
> tell you the exact error message.
>
> Thanks.
> David

David
07-10-2005, 12:48 AM
Hi again, the error messages are:

InPageError P1: c000009c P2: 00000003

and the files mentioned are from the temp file in my local settings:

\Temp\WER92f6.dir00\explorer.exe.mdmp

and in the same folder appcompat.txt

I'd run chkdsk if I could, but with a blank desktop I don't know how to run
any program! Help!


"Rich Barry" wrote:

> David, on next Startup Tap F8 repeatedly until you get a Menu. Select
> Safe Mode. If WinXP boots into SafeMode
> go to Start>All Programs>Accessories>System Tools>System Restore. Try
> a Restore. Just follow the Instructions.
> "David" <David@discussions.microsoft.com> wrote in message
> news:C8D76158-0559-4212-A094-B0131313756A@microsoft.com...
> > Hi, please can someone help me urgently. This hasn't happened before. I
> > did
> > some regular spyware checking, and rebooted to complete the removal of
> > spyware, and ever since I have been getting a blank desktop in Windows XP,
> > with no icons, nothing, just an error message saying 'Windows Explorer
> > cannot
> > open' and asking if I want to send a report.
> >
> > By sending a report I was able to make a Net connection and get my browser
> > to open, but that's all. I can't run any programs, I can't do anything
> > else.
> > I can access files through my browser, but I don't think I can run
> > anything.
> >
> > This has never happened before, and I had no warning. I've never had a
> > major
> > XP problem before either. This was just one of many reboots, and all of a
> > sudden I get the blank desktop. Help, please! I don't know where to look
> > for
> > assistance.
> >
> > My email address is dso371@yahoo.co.uk.
> >
> > I will be eternally grateful for help. I will reboot the machine again and
> > tell you the exact error message.
> >
> > Thanks.
> > David
>
>
>


Blank desktop in Windows XP - help!