USB 2.0 Unknown Devices



MGS3
07-10-2005, 12:47 AM
(also posted in the Hardware forum)

Hello everyone, I hope someone can help me with this issue, it's been driving
me nuts for weeks!

My system:
ASUS P4S533-VM
Windows XP Pro SP2
4 on-board USB ports
Device Manager shows "SiS PCI to USB Enhanced Host Controller"

Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
Devices. If I disable the Enhanced Host Controller, the unknown devices get
detected (Epson scanner and D-Link USB hub), but they are running only as USB
1.1 or slower. If I enable the Host Controller, they become unknown devices
again. SiS and D-Link says WinXP should detect and install the drivers for
the USB.

Steps already taken:
1) Updated the mobo BIOS to latest version
2) Re-installed SP2 .
3) Unplugged all USB devices
4) Uninstalled all USB in Device Manager
5) Rebooted and let WinXP detect everything.
6) Right-click, update driver. (wizard could not find a better match...)
7) Did this in Safe Mode and Normal mode.

The thing is, it was working for maybe a year or so since SP1, and for
months since I upgraded to SP2. Then a few weeks ago, it just stopped working.


Any help is greatly appreciated. Thanks!

Jonybrv
07-10-2005, 12:47 AM
I see you had these devices working earlier. Hope the ports are not
malfunctioning. Try updating chipset drivers too.

If your computer has any diagnostics software like PC Doctor run a test on
the ports.

--
Jonybrv


"MGS3" wrote:

> (also posted in the Hardware forum)
>
> Hello everyone, I hope someone can help me with this issue, it's been driving
> me nuts for weeks!
>
> My system:
> ASUS P4S533-VM
> Windows XP Pro SP2
> 4 on-board USB ports
> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>
> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices get
> detected (Epson scanner and D-Link USB hub), but they are running only as USB
> 1.1 or slower. If I enable the Host Controller, they become unknown devices
> again. SiS and D-Link says WinXP should detect and install the drivers for
> the USB.
>
> Steps already taken:
> 1) Updated the mobo BIOS to latest version
> 2) Re-installed SP2 .
> 3) Unplugged all USB devices
> 4) Uninstalled all USB in Device Manager
> 5) Rebooted and let WinXP detect everything.
> 6) Right-click, update driver. (wizard could not find a better match...)
> 7) Did this in Safe Mode and Normal mode.
>
> The thing is, it was working for maybe a year or so since SP1, and for
> months since I upgraded to SP2. Then a few weeks ago, it just stopped working.
>
>
> Any help is greatly appreciated. Thanks!
>

S.Sengupta
07-10-2005, 12:48 AM
How to troubleshoot unknown devices that are listed in Device Manager in
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314464

General USB troubleshooting in Windows XP
http://support.microsoft.com/default.aspx?kbid=310575&product=winxp

regards,
ssg MS-MVP
MGS3 wrote:

> (also posted in the Hardware forum)
>
> Hello everyone, I hope someone can help me with this issue, it's been driving
> me nuts for weeks!
>
> My system:
> ASUS P4S533-VM
> Windows XP Pro SP2
> 4 on-board USB ports
> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>
> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices get
> detected (Epson scanner and D-Link USB hub), but they are running only as USB
> 1.1 or slower. If I enable the Host Controller, they become unknown devices
> again. SiS and D-Link says WinXP should detect and install the drivers for
> the USB.
>
> Steps already taken:
> 1) Updated the mobo BIOS to latest version
> 2) Re-installed SP2 .
> 3) Unplugged all USB devices
> 4) Uninstalled all USB in Device Manager
> 5) Rebooted and let WinXP detect everything.
> 6) Right-click, update driver. (wizard could not find a better match...)
> 7) Did this in Safe Mode and Normal mode.
>
> The thing is, it was working for maybe a year or so since SP1, and for
> months since I upgraded to SP2. Then a few weeks ago, it just stopped working.
>
>
> Any help is greatly appreciated. Thanks!
>

NoStop
07-10-2005, 12:48 AM
MGS3 wrote:

> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices

I wish I could offer you help, as the same thing has happened to one of my
computers. All of a sudden XP has lost sight of my USB2 devices. I hadn't
installed a thing, nor do I even use that computer very often. I haven't
had the time to try and troubleshoot it. But it does show just what a mess
M$ has made with their USB2 drivers. Simply ... they are a p.o.s.

Good luck resolving the problems. I know I'll need it. :-(


--
Re: Micro$oft OneCare:
"When a company is run like the mafia why would you not expect them to
progress to charging protection money." NF

Richard Urban
07-10-2005, 12:48 AM
It has happened to me that the O/S seems to lose track of a plugged in
device if it is not used for a while. In my case it is a USB 2.0 scanner.
All I have to do is unplug the USB cable from the scanner and then plug it
back in. The device is then detected and runs fine. Give it a try!

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"MGS3" <MGS3@discussions.microsoft.com> wrote in message
news:261D7A1A-3B11-4F50-8747-93810AB7C065@microsoft.com...
> (also posted in the Hardware forum)
>
> Hello everyone, I hope someone can help me with this issue, it's been
> driving
> me nuts for weeks!
>
> My system:
> ASUS P4S533-VM
> Windows XP Pro SP2
> 4 on-board USB ports
> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>
> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices
> get
> detected (Epson scanner and D-Link USB hub), but they are running only as
> USB
> 1.1 or slower. If I enable the Host Controller, they become unknown
> devices
> again. SiS and D-Link says WinXP should detect and install the drivers for
> the USB.
>
> Steps already taken:
> 1) Updated the mobo BIOS to latest version
> 2) Re-installed SP2 .
> 3) Unplugged all USB devices
> 4) Uninstalled all USB in Device Manager
> 5) Rebooted and let WinXP detect everything.
> 6) Right-click, update driver. (wizard could not find a better match...)
> 7) Did this in Safe Mode and Normal mode.
>
> The thing is, it was working for maybe a year or so since SP1, and for
> months since I upgraded to SP2. Then a few weeks ago, it just stopped
> working.
>
>
> Any help is greatly appreciated. Thanks!
>

Lars Hellgren
07-10-2005, 12:48 AM
Hi

I have just xperienced exactly the same thing, also with the SIS PCI USB
Enhanced Controller. Might this be a general propblem with the SIC PCI
controller ? I have tried to find something on SIS homepage, but without
luck. It is a real pain i the .... I have removed SP 2, but it does not work
anyway. Thanks MS, before the SP2 everything worked perfectly, no my
Videocapture device, DVD-burner and flash disks only work at slow speed, that
true product development ...
Regards
Lars

"MGS3" skrev:

> (also posted in the Hardware forum)
>
> Hello everyone, I hope someone can help me with this issue, it's been driving
> me nuts for weeks!
>
> My system:
> ASUS P4S533-VM
> Windows XP Pro SP2
> 4 on-board USB ports
> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>
> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices get
> detected (Epson scanner and D-Link USB hub), but they are running only as USB
> 1.1 or slower. If I enable the Host Controller, they become unknown devices
> again. SiS and D-Link says WinXP should detect and install the drivers for
> the USB.
>
> Steps already taken:
> 1) Updated the mobo BIOS to latest version
> 2) Re-installed SP2 .
> 3) Unplugged all USB devices
> 4) Uninstalled all USB in Device Manager
> 5) Rebooted and let WinXP detect everything.
> 6) Right-click, update driver. (wizard could not find a better match...)
> 7) Did this in Safe Mode and Normal mode.
>
> The thing is, it was working for maybe a year or so since SP1, and for
> months since I upgraded to SP2. Then a few weeks ago, it just stopped working.
>
>
> Any help is greatly appreciated. Thanks!
>

MGS3
07-10-2005, 12:53 AM
Thanks for the replies everyone. I've posted the same thing on USBMAN.COM and
will follow a set of tips here:

http://www.usbman.com/Guides/SiS%20USB%20Tips%20and%20Tricks.htm

Anyway, I've spent a lot of time on this and will probably just buy a 5 port
USB PCI card. I've googled the issue and have seen many questions with the
SiS chipset, but not one working solution.

Eleven years working with computers and I can't figure this out. As Master
Yoda would say, "Hmm, how embarassing..." (sorry, I've just been through a
marathon viewing of Star Wars)

Hope you all had a good long weekend.



"MGS3" wrote:

> (also posted in the Hardware forum)
>
> Hello everyone, I hope someone can help me with this issue, it's been driving
> me nuts for weeks!
>
> My system:
> ASUS P4S533-VM
> Windows XP Pro SP2
> 4 on-board USB ports
> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>
> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices get
> detected (Epson scanner and D-Link USB hub), but they are running only as USB
> 1.1 or slower. If I enable the Host Controller, they become unknown devices
> again. SiS and D-Link says WinXP should detect and install the drivers for
> the USB.
>
> Steps already taken:
> 1) Updated the mobo BIOS to latest version
> 2) Re-installed SP2 .
> 3) Unplugged all USB devices
> 4) Uninstalled all USB in Device Manager
> 5) Rebooted and let WinXP detect everything.
> 6) Right-click, update driver. (wizard could not find a better match...)
> 7) Did this in Safe Mode and Normal mode.
>
> The thing is, it was working for maybe a year or so since SP1, and for
> months since I upgraded to SP2. Then a few weeks ago, it just stopped working.
>
>
> Any help is greatly appreciated. Thanks!
>

Jonybrv
07-10-2005, 12:54 AM
Thanks for replying back.
--
Jonybrv


"MGS3" wrote:

> Thanks for the replies everyone. I've posted the same thing on USBMAN.COM and
> will follow a set of tips here:
>
> http://www.usbman.com/Guides/SiS%20USB%20Tips%20and%20Tricks.htm
>
> Anyway, I've spent a lot of time on this and will probably just buy a 5 port
> USB PCI card. I've googled the issue and have seen many questions with the
> SiS chipset, but not one working solution.
>
> Eleven years working with computers and I can't figure this out. As Master
> Yoda would say, "Hmm, how embarassing..." (sorry, I've just been through a
> marathon viewing of Star Wars)
>
> Hope you all had a good long weekend.
>
>
>
> "MGS3" wrote:
>
> > (also posted in the Hardware forum)
> >
> > Hello everyone, I hope someone can help me with this issue, it's been driving
> > me nuts for weeks!
> >
> > My system:
> > ASUS P4S533-VM
> > Windows XP Pro SP2
> > 4 on-board USB ports
> > Device Manager shows "SiS PCI to USB Enhanced Host Controller"
> >
> > Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> > Devices. If I disable the Enhanced Host Controller, the unknown devices get
> > detected (Epson scanner and D-Link USB hub), but they are running only as USB
> > 1.1 or slower. If I enable the Host Controller, they become unknown devices
> > again. SiS and D-Link says WinXP should detect and install the drivers for
> > the USB.
> >
> > Steps already taken:
> > 1) Updated the mobo BIOS to latest version
> > 2) Re-installed SP2 .
> > 3) Unplugged all USB devices
> > 4) Uninstalled all USB in Device Manager
> > 5) Rebooted and let WinXP detect everything.
> > 6) Right-click, update driver. (wizard could not find a better match...)
> > 7) Did this in Safe Mode and Normal mode.
> >
> > The thing is, it was working for maybe a year or so since SP1, and for
> > months since I upgraded to SP2. Then a few weeks ago, it just stopped working.
> >
> >
> > Any help is greatly appreciated. Thanks!
> >

MGS3
07-10-2005, 01:12 AM
Hello,

It's been a while since my last post, and I was able to finally make my USB
2 work! Now, there is no guarantee that this is the definite solution, it
could be specific to my hardware, but for those deperate to try anything,
here goes:

(Note: BIOS settings are different, so the info below is only a concise
version of an ASUS P4S533-VM. Poke around to find where your settings are
located)

Initial BIOS settings:
plug and play OS:No
USB enabled: Yes
Usb 2.0 : Yes

Initial Windows settings:
WinXP SP2 (latest USB drivers)
All USB ports in device manager: enabled (This kills the 2.0 and runs only
in 1.1)

Steps taken:
1) Disable ALL USB ports in device manager.
(note: make sure you have a PS2 mouse/keyboard)
2) Reboot to BIOS
3) Set plug and play OS to YES
4) Set USB enabled: NO (this automatically sets the 2.0 to NO)
5) Save to BIOS
6) Reboot to OS
7) Reboot to BIOS
8) Set USB enabled: Yes
9) Set Usb 2.0 : Yes
10) Reboot to OS
11) Enable all USB in Device Manager

This worked for me, and I hope this helps somebody else.

Good luck!


"MGS3" wrote:

> (also posted in the Hardware forum)
>
> Hello everyone, I hope someone can help me with this issue, it's been driving
> me nuts for weeks!
>
> My system:
> ASUS P4S533-VM
> Windows XP Pro SP2
> 4 on-board USB ports
> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>
> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
> Devices. If I disable the Enhanced Host Controller, the unknown devices get
> detected (Epson scanner and D-Link USB hub), but they are running only as USB
> 1.1 or slower. If I enable the Host Controller, they become unknown devices
> again. SiS and D-Link says WinXP should detect and install the drivers for
> the USB.
>
> Steps already taken:
> 1) Updated the mobo BIOS to latest version
> 2) Re-installed SP2 .
> 3) Unplugged all USB devices
> 4) Uninstalled all USB in Device Manager
> 5) Rebooted and let WinXP detect everything.
> 6) Right-click, update driver. (wizard could not find a better match...)
> 7) Did this in Safe Mode and Normal mode.
>
> The thing is, it was working for maybe a year or so since SP1, and for
> months since I upgraded to SP2. Then a few weeks ago, it just stopped working.
>
>
> Any help is greatly appreciated. Thanks!
>

Jonybrv
07-10-2005, 01:14 AM
Thanks for replying back with a solution.

"MGS3" <MGS3@discussions.microsoft.com> wrote in message
news:3B265B79-1BA8-42BC-B717-E586A96C487B@microsoft.com...
> Hello,
>
> It's been a while since my last post, and I was able to finally make my
> USB
> 2 work! Now, there is no guarantee that this is the definite solution, it
> could be specific to my hardware, but for those deperate to try anything,
> here goes:
>
> (Note: BIOS settings are different, so the info below is only a concise
> version of an ASUS P4S533-VM. Poke around to find where your settings are
> located)
>
> Initial BIOS settings:
> plug and play OS:No
> USB enabled: Yes
> Usb 2.0 : Yes
>
> Initial Windows settings:
> WinXP SP2 (latest USB drivers)
> All USB ports in device manager: enabled (This kills the 2.0 and runs
> only
> in 1.1)
>
> Steps taken:
> 1) Disable ALL USB ports in device manager.
> (note: make sure you have a PS2 mouse/keyboard)
> 2) Reboot to BIOS
> 3) Set plug and play OS to YES
> 4) Set USB enabled: NO (this automatically sets the 2.0 to NO)
> 5) Save to BIOS
> 6) Reboot to OS
> 7) Reboot to BIOS
> 8) Set USB enabled: Yes
> 9) Set Usb 2.0 : Yes
> 10) Reboot to OS
> 11) Enable all USB in Device Manager
>
> This worked for me, and I hope this helps somebody else.
>
> Good luck!
>
>
> "MGS3" wrote:
>
>> (also posted in the Hardware forum)
>>
>> Hello everyone, I hope someone can help me with this issue, it's been
>> driving
>> me nuts for weeks!
>>
>> My system:
>> ASUS P4S533-VM
>> Windows XP Pro SP2
>> 4 on-board USB ports
>> Device Manager shows "SiS PCI to USB Enhanced Host Controller"
>>
>> Problem: USB 2.0 suddenly stopped working. Device Manager shows 2 Unknown
>> Devices. If I disable the Enhanced Host Controller, the unknown devices
>> get
>> detected (Epson scanner and D-Link USB hub), but they are running only as
>> USB
>> 1.1 or slower. If I enable the Host Controller, they become unknown
>> devices
>> again. SiS and D-Link says WinXP should detect and install the drivers
>> for
>> the USB.
>>
>> Steps already taken:
>> 1) Updated the mobo BIOS to latest version
>> 2) Re-installed SP2 .
>> 3) Unplugged all USB devices
>> 4) Uninstalled all USB in Device Manager
>> 5) Rebooted and let WinXP detect everything.
>> 6) Right-click, update driver. (wizard could not find a better match...)
>> 7) Did this in Safe Mode and Normal mode.
>>
>> The thing is, it was working for maybe a year or so since SP1, and for
>> months since I upgraded to SP2. Then a few weeks ago, it just stopped
>> working.
>>
>>
>> Any help is greatly appreciated. Thanks!
>>


USB 2.0 Unknown Devices