Windows won't shut



sweetdolphin
07-10-2005, 12:46 AM
Hi there,
I am having a couple of problems witth my computer:
1) Computer won't shut by itself,it stays at "window is shutting down" but
won't fully shut.
2)When I surf the net my computer will shut down and restart by itself.

I have XP Pro and SP2 is installed but I had the same problem before
installing SP2.
please help as I have no idea on what's going on,thanks.

Peter Foldes
07-10-2005, 12:46 AM
Read here

http://aumha.org/win5/a/shutcut.htm

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"sweetdolphin" <sweetdolphin@discussions.microsoft.com> wrote in message news:14BE1E32-5CB0-4E75-AE41-DEA9564EAADF@microsoft.com...
> Hi there,
> I am having a couple of problems witth my computer:
> 1) Computer won't shut by itself,it stays at "window is shutting down" but
> won't fully shut.
> 2)When I surf the net my computer will shut down and restart by itself.
>
> I have XP Pro and SP2 is installed but I had the same problem before
> installing SP2.
> please help as I have no idea on what's going on,thanks.

Rock
07-10-2005, 12:46 AM
sweetdolphin wrote:

> Hi there,
> I am having a couple of problems witth my computer:
> 1) Computer won't shut by itself,it stays at "window is shutting down" but
> won't fully shut.
> 2)When I surf the net my computer will shut down and restart by itself.
>
> I have XP Pro and SP2 is installed but I had the same problem before
> installing SP2.
> please help as I have no idea on what's going on,thanks.

In addition to the shutdown troubleshooter Peter indicated, check the
computer for malware - both viruses and spyware, hijackers, dialers, etc.

Here are two good resources:
Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

http://aumha.org/a/parasite.htm

For viruses, start with Trend Micro’s Sysclean and McAfee’s Stinger.
Download them and the Sysclean signature file. Delete the temporary
internet files, turn off system restore, boot into safe mode and run
them. Then run your normal AV scan, boot back into normal mode and run
a full AV scan again with your normal AV program. Then turn system
restore back on.

Trend Micro Sysclean
http://www.trendmicro.com/download/dcs.asp

Trend Micro Signature File
http://www.trendmicro.com/download/pattern.asp

McAfee AVert Stinger Virus Removal Tool
http://vil.nai.com/vil/stinger/

You should also regularly run at least two of these online scans in
addition to your regular up to date AV program:

Online and Downloadable Virus Scanning:

Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp

TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. You should update
and run them weekly.

Cwshredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Ad-aware SE
http://www.lavasoftusa.com

Spybot Search and Destroy
http://www.safer-networking.org

Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html

Pest Patrol Free Pest Scanner
http://store.ca.com/dr/v2/ec_main.entry25?page=FindOutWhosWatchingYou&client=ComputerAssociates&sid=35715

If you’re still having problems after running these then run HijackThis
and post the log to one of the specialty forums, _NOT_ this one.

HijackThis
http://www.majorgeeks.com/download.php?det=3155

Forums to Interpret HijackThis Logs:

http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/

After your system is clean use these programs to help keep it clean:

Spywareblaster
www.javacoolsoftware.com/sbdownload.html

Spywareguard
http://www.javacoolsoftware.com/sgdownload.html

IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm

--
Rock
MS MVP Windows - Shell/User

Malke
07-10-2005, 12:46 AM
sweetdolphin wrote:

> Hi there,
> I am having a couple of problems witth my computer:
> 1) Computer won't shut by itself,it stays at "window is shutting down"
> but won't fully shut.
> 2)When I surf the net my computer will shut down and restart by
> itself.
>
> I have XP Pro and SP2 is installed but I had the same problem before
> installing SP2.
> please help as I have no idea on what's going on,thanks.

Here is an excellent shutdown troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm

Please note that this problem is commonly caused by malware on the
computer so you should determine that your machine is 100% virus and
spyware-free. Post back if you need help in doing that.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Wesley Vogel
07-10-2005, 12:46 AM
It must be getting drafty. :-D

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:14BE1E32-5CB0-4E75-AE41-DEA9564EAADF@microsoft.com,
sweetdolphin <sweetdolphin@discussions.microsoft.com> hunted and pecked:
> Hi there,
> I am having a couple of problems witth my computer:
> 1) Computer won't shut by itself,it stays at "window is shutting down" but
> won't fully shut.
> 2)When I surf the net my computer will shut down and restart by itself.
>
> I have XP Pro and SP2 is installed but I had the same problem before
> installing SP2.
> please help as I have no idea on what's going on,thanks.

S.Sengupta
07-10-2005, 12:46 AM
Windows XP restarts when you try to shut down your computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q311806

visit also:-
http://aumha.org/win5/a/shtdwnxp.htm

regards,
ssg MS-MVP

sweetdolphin wrote:

> Hi there,
> I am having a couple of problems witth my computer:
> 1) Computer won't shut by itself,it stays at "window is shutting down" but
> won't fully shut.
> 2)When I surf the net my computer will shut down and restart by itself.
>
> I have XP Pro and SP2 is installed but I had the same problem before
> installing SP2.
> please help as I have no idea on what's going on,thanks.


Windows won't shut