A video card or a memory problem?



tiamy
07-10-2005, 12:45 AM
I can't figure out what's the problem with my PC. It's Windows XP Pro,
1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.

My problem is that my monitor just shuts off once I open huge
video-editing app like Adobe Premiere Pro. The monitor shuts off but
the CPU and keyboard lights are still on. Pressing Num Lock repeatedly
can tell me that my PC freezes. All I can do was to restart the PC by
pressing the Reset button on the CPU.

Once the PC reboots, it will just show the XP boot screen for a second
and the PC will reboot itself (again and again). Sometimes it will show
the message that gives me an option to start in Safe Mode, Last Good
Known Config, Start Windows Normally. Whatever I choose, it just reboot
itself. Sometimes, "luck" can help me pass through that boot screen and
enter Windows.

What's the problem?

Kerry Brown
07-10-2005, 12:45 AM
"tiamy" <tiamzy@gmail.com> wrote in message
news:1117118501.650228.7380@f14g2000cwb.googlegroups.com...
>I can't figure out what's the problem with my PC. It's Windows XP Pro,
> 1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.
>
> My problem is that my monitor just shuts off once I open huge
> video-editing app like Adobe Premiere Pro. The monitor shuts off but
> the CPU and keyboard lights are still on. Pressing Num Lock repeatedly
> can tell me that my PC freezes. All I can do was to restart the PC by
> pressing the Reset button on the CPU.
>
> Once the PC reboots, it will just show the XP boot screen for a second
> and the PC will reboot itself (again and again). Sometimes it will show
> the message that gives me an option to start in Safe Mode, Last Good
> Known Config, Start Windows Normally. Whatever I choose, it just reboot
> itself. Sometimes, "luck" can help me pass through that boot screen and
> enter Windows.
>
> What's the problem?
>

Look in the Event Viewer Application and Security logs to see if any errors
were recorded. The event viewer can be found in the Control Panel under
Performance and Maintenance then Administrative Tools. You can also right
click on the My Computer icon and pick manage from the menu to get to the
Event Viewer. Let us know what or if you find any errors there.

Kerry

tiamy
07-10-2005, 12:45 AM
I got many of this item in the Event Viewer:

The driver detected a controller error on \Device\Harddisk0\D.

What does that mean?




Kerry Brown wrote:
> "tiamy" <tiamzy@gmail.com> wrote in message
> news:1117118501.650228.7380@f14g2000cwb.googlegroups.com...
> >I can't figure out what's the problem with my PC. It's Windows XP Pro,
> > 1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.
> >
> > My problem is that my monitor just shuts off once I open huge
> > video-editing app like Adobe Premiere Pro. The monitor shuts off but
> > the CPU and keyboard lights are still on. Pressing Num Lock repeatedly
> > can tell me that my PC freezes. All I can do was to restart the PC by
> > pressing the Reset button on the CPU.
> >
> > Once the PC reboots, it will just show the XP boot screen for a second
> > and the PC will reboot itself (again and again). Sometimes it will show
> > the message that gives me an option to start in Safe Mode, Last Good
> > Known Config, Start Windows Normally. Whatever I choose, it just reboot
> > itself. Sometimes, "luck" can help me pass through that boot screen and
> > enter Windows.
> >
> > What's the problem?
> >
>
> Look in the Event Viewer Application and Security logs to see if any errors
> were recorded. The event viewer can be found in the Control Panel under
> Performance and Maintenance then Administrative Tools. You can also right
> click on the My Computer icon and pick manage from the menu to get to the
> Event Viewer. Let us know what or if you find any errors there.
>
> Kerry

Malke
07-10-2005, 12:45 AM
tiamy wrote:

> I got many of this item in the Event Viewer:
>
> The driver detected a controller error on \Device\Harddisk0\D.
>
> What does that mean?

>> "tiamy" <tiamzy@gmail.com> wrote in message
>> news:1117118501.650228.7380@f14g2000cwb.googlegroups.com...
>> >I can't figure out what's the problem with my PC. It's Windows XP
>> >Pro,
>> > 1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.
>> >
>> > My problem is that my monitor just shuts off once I open huge
>> > video-editing app like Adobe Premiere Pro. The monitor shuts off
>> > but the CPU and keyboard lights are still on. Pressing Num Lock
>> > repeatedly can tell me that my PC freezes. All I can do was to
>> > restart the PC by pressing the Reset button on the CPU.
>> >
>> > Once the PC reboots, it will just show the XP boot screen for a
>> > second and the PC will reboot itself (again and again). Sometimes
>> > it will show the message that gives me an option to start in Safe
>> > Mode, Last Good Known Config, Start Windows Normally. Whatever I
>> > choose, it just reboot itself. Sometimes, "luck" can help me pass
>> > through that boot screen and enter Windows.
>> >
>> > What's the problem?

Tiamy, the error depends on what Drive D: is. Is it a hard drive? All
your drives have controllers which are connected to controllers on the
motherboard. It sounds like you are having hardware issues. In addition
to the controller error, that video card is quite elderly and may be
dying, but I'd start by testing the drive.

Assuming that Drive D: is a hard drive, download a diagnostic utility
from the drive mftr.'s website. Usually you will download the file and
make a bootable floppy with it. Boot with the media and do a thorough
test. If the drive has physical errors, replace it.

If the drive tests perfectly, then the issue probably lies in the
motherboard. You can do some motherboard tests with utilities like
TuffTest or do a Google:

http://www.google.com/search?hl=en&lr=&q=motherboard+testing+software&btnG=Search

If you want to test the RAM (never hurts, but that isn't what this
sounds like offhand):

I like Memtest86+ from www.memtest.org. Obviously, you have to get the
program from a working machine. You will either download the
precompiled Windows binary to make a bootable floppy or the .iso to
make a bootable cd. If you want to use the latter, you'll need to have
third-party burning software on the machine where you download the file
- XP's built-in burning capability won't do the job. In either case,
boot with the media you made. The test will run immediately. Let the
test run for an extended period of time - unless errors are seen
immediately. If you get any errors, replace the RAM.

You may find it easier and more efficient to take your machine to a
professional computer repair shop, not your local equivalent of
BigStoreUSA.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Kerry Brown
07-10-2005, 12:45 AM
"tiamy" <tiamzy@gmail.com> wrote in message
news:1117121528.845672.290100@g14g2000cwa.googlegroups.com...
>I got many of this item in the Event Viewer:
>
> The driver detected a controller error on \Device\Harddisk0\D.
>
> What does that mean?
>
>

It sounds like a problem with your hard drive but this is sometimes caused
by bad ram, wrong drivers, bad cable etc. Knowing the full error message
would help. Please post the full message including any numbers.

Kerry



>
>
> Kerry Brown wrote:
>> "tiamy" <tiamzy@gmail.com> wrote in message
>> news:1117118501.650228.7380@f14g2000cwb.googlegroups.com...
>> >I can't figure out what's the problem with my PC. It's Windows XP Pro,
>> > 1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.
>> >
>> > My problem is that my monitor just shuts off once I open huge
>> > video-editing app like Adobe Premiere Pro. The monitor shuts off but
>> > the CPU and keyboard lights are still on. Pressing Num Lock repeatedly
>> > can tell me that my PC freezes. All I can do was to restart the PC by
>> > pressing the Reset button on the CPU.
>> >
>> > Once the PC reboots, it will just show the XP boot screen for a second
>> > and the PC will reboot itself (again and again). Sometimes it will show
>> > the message that gives me an option to start in Safe Mode, Last Good
>> > Known Config, Start Windows Normally. Whatever I choose, it just reboot
>> > itself. Sometimes, "luck" can help me pass through that boot screen and
>> > enter Windows.
>> >
>> > What's the problem?
>> >
>>
>> Look in the Event Viewer Application and Security logs to see if any
>> errors
>> were recorded. The event viewer can be found in the Control Panel under
>> Performance and Maintenance then Administrative Tools. You can also right
>> click on the My Computer icon and pick manage from the menu to get to the
>> Event Viewer. Let us know what or if you find any errors there.
>>
>> Kerry
>

tiamy
07-10-2005, 12:47 AM
Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 5/27/2005
Time: 9:32:27 PM
User: N/A
Computer: TIAMZONFAMILYCO
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 de f0 50 08 00 00 00 .P....
0028: 21 0f 00 00 00 00 00 00 !.......
0030: ff ff ff ff 03 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 80 03 20 40 . ... @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 00 b8 7a 82 .....z
0058: 00 00 00 00 d0 b5 7a 82 ....еz
0060: 02 00 00 00 6f 78 28 04 ....ox(.
0068: 2a 00 04 28 78 6f 00 00 *..(xo..
0070: 80 00 00 00 00 00 00 00 .......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........


BTW, Drive D is the CD-RW Drive....

I ran MemTest and found no errors (so far). Actually I stopped the test
at the 8th pass because I need to use the PC for a moment (Safe
Mode)...

Kerry Brown wrote:
> "tiamy" <tiamzy@gmail.com> wrote in message
> news:1117121528.845672.290100@g14g2000cwa.googlegroups.com...
> >I got many of this item in the Event Viewer:
> >
> > The driver detected a controller error on \Device\Harddisk0\D.
> >
> > What does that mean?
> >
> >
>
> It sounds like a problem with your hard drive but this is sometimes caused
> by bad ram, wrong drivers, bad cable etc. Knowing the full error message
> would help. Please post the full message including any numbers.
>
> Kerry
>
>
>
> >
> >
> > Kerry Brown wrote:
> >> "tiamy" <tiamzy@gmail.com> wrote in message
> >> news:1117118501.650228.7380@f14g2000cwb.googlegroups.com...
> >> >I can't figure out what's the problem with my PC. It's Windows XP Pro,
> >> > 1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.
> >> >
> >> > My problem is that my monitor just shuts off once I open huge
> >> > video-editing app like Adobe Premiere Pro. The monitor shuts off but
> >> > the CPU and keyboard lights are still on. Pressing Num Lock repeatedly
> >> > can tell me that my PC freezes. All I can do was to restart the PC by
> >> > pressing the Reset button on the CPU.
> >> >
> >> > Once the PC reboots, it will just show the XP boot screen for a second
> >> > and the PC will reboot itself (again and again). Sometimes it will show
> >> > the message that gives me an option to start in Safe Mode, Last Good
> >> > Known Config, Start Windows Normally. Whatever I choose, it just reboot
> >> > itself. Sometimes, "luck" can help me pass through that boot screen and
> >> > enter Windows.
> >> >
> >> > What's the problem?
> >> >
> >>
> >> Look in the Event Viewer Application and Security logs to see if any
> >> errors
> >> were recorded. The event viewer can be found in the Control Panel under
> >> Performance and Maintenance then Administrative Tools. You can also right
> >> click on the My Computer icon and pick manage from the menu to get to the
> >> Event Viewer. Let us know what or if you find any errors there.
> >>
> >> Kerry
> >

Kerry Brown
07-10-2005, 12:47 AM
"tiamy" <tiamzy@gmail.com> wrote in message
news:1117203892.627467.297840@f14g2000cwb.googlegroups.com...
Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 5/27/2005
Time: 9:32:27 PM
User: N/A
Computer: TIAMZONFAMILYCO
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 de f0 50 08 00 00 00 .P....
0028: 21 0f 00 00 00 00 00 00 !.......
0030: ff ff ff ff 03 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 80 03 20 40 . ..?. @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 00 b8 7a 82 .....z,
0058: 00 00 00 00 d0 b5 7a 82 ....еz,
0060: 02 00 00 00 6f 78 28 04 ....ox(.
0068: 2a 00 04 28 78 6f 00 00 *..(xo..
0070: 80 00 00 00 00 00 00 00 ?.......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........


BTW, Drive D is the CD-RW Drive....

I ran MemTest and found no errors (so far). Actually I stopped the test
at the 8th pass because I need to use the PC for a moment (Safe
Mode)...


Here is a link with some info about that error.

http://www.eventid.net/display.asp?eventid=11&eventno=616&source=Disk&phase=1

Do you have a card reader for your camera or a USB external drive hooked up?
That appears to be a common cause of the error. Is it possible to try a
different cable with the CD-RW drive? Are there any other devices connected
on the same cable as the CD-RW drive? Do these errors occur at the same time
as the original problem you posted about? If the errors occur at the same
time as the computer locks up you could try temporarily disconnecting the
CD-RW drive and see if the problem goes away when it is disconnected. This
error may not be related to your problem of freezing when using Adobe
Premier. Are you trying to access a file on a CD when Premiere freezes?

Kerry

Kerry Brown wrote:
> "tiamy" <tiamzy@gmail.com> wrote in message
> news:1117121528.845672.290100@g14g2000cwa.googlegroups.com...
> >I got many of this item in the Event Viewer:
> >
> > The driver detected a controller error on \Device\Harddisk0\D.
> >
> > What does that mean?
> >
> >
>
> It sounds like a problem with your hard drive but this is sometimes caused
> by bad ram, wrong drivers, bad cable etc. Knowing the full error message
> would help. Please post the full message including any numbers.
>
> Kerry
>
>
>
> >
> >
> > Kerry Brown wrote:
> >> "tiamy" <tiamzy@gmail.com> wrote in message
> >> news:1117118501.650228.7380@f14g2000cwb.googlegroups.com...
> >> >I can't figure out what's the problem with my PC. It's Windows XP Pro,
> >> > 1.5Ghz Pentium 4, 256MB SDRAM and RIVA TNT2 video card.
> >> >
> >> > My problem is that my monitor just shuts off once I open huge
> >> > video-editing app like Adobe Premiere Pro. The monitor shuts off but
> >> > the CPU and keyboard lights are still on. Pressing Num Lock
> >> > repeatedly
> >> > can tell me that my PC freezes. All I can do was to restart the PC by
> >> > pressing the Reset button on the CPU.
> >> >
> >> > Once the PC reboots, it will just show the XP boot screen for a
> >> > second
> >> > and the PC will reboot itself (again and again). Sometimes it will
> >> > show
> >> > the message that gives me an option to start in Safe Mode, Last Good
> >> > Known Config, Start Windows Normally. Whatever I choose, it just
> >> > reboot
> >> > itself. Sometimes, "luck" can help me pass through that boot screen
> >> > and
> >> > enter Windows.
> >> >
> >> > What's the problem?
> >> >
> >>
> >> Look in the Event Viewer Application and Security logs to see if any
> >> errors
> >> were recorded. The event viewer can be found in the Control Panel under
> >> Performance and Maintenance then Administrative Tools. You can also
> >> right
> >> click on the My Computer icon and pick manage from the menu to get to
> >> the
> >> Event Viewer. Let us know what or if you find any errors there.
> >>
> >> Kerry
> >


A video card or a memory problem?