Reinstalling a Driver



MNG
07-10-2005, 12:44 AM
I'm having a problem with my DVD-rom driver, it's not reading disks and I
can't find it when I access my computer. It's not the original DVD-Rom drive
the old one messed up and the company fixed it and put in a Toshiba DVD-rom
drive, and I have an HP Computer, and the computer and the drive and have
worked fine up until now. When I pulled my hardware properties there was a
yellow exclamation point next to it and it stated that windows cannot load
the device driver for this hardware the driver may be corrupted or missing.
I tried searching for updates in hopes of restoring it back to normal but the
helper couldn't find anything so now I guess I have to uninstall and
reinstall. My question is, how do I do this?

Cari \(MS-MVP\)
07-10-2005, 12:44 AM
In Device Manager, right click on the device and select Uninstall. Then
reboot the PC. XP should pick it up and reinstall the correct driver on
startup.
--
Cari
(MS-MVP Printing & Imaging)

"MNG" <MNG@discussions.microsoft.com> wrote in message
news:81076C71-762A-4D60-8787-00C6BAA64958@microsoft.com...
> I'm having a problem with my DVD-rom driver, it's not reading disks and I
> can't find it when I access my computer. It's not the original DVD-Rom
> drive
> the old one messed up and the company fixed it and put in a Toshiba
> DVD-rom
> drive, and I have an HP Computer, and the computer and the drive and have
> worked fine up until now. When I pulled my hardware properties there was
> a
> yellow exclamation point next to it and it stated that windows cannot load
> the device driver for this hardware the driver may be corrupted or
> missing.
> I tried searching for updates in hopes of restoring it back to normal but
> the
> helper couldn't find anything so now I guess I have to uninstall and
> reinstall. My question is, how do I do this?
>

MNG
07-10-2005, 12:45 AM
I clicked on uninstall and restarted my computer. I tried this and after I
rebooted and went to the area to look at my hardware, it was still sitting
there with that same exclamation point, I'm confused. What should I do now?

Yves Leclerc
07-10-2005, 12:45 AM
Try updating your IDE drivers (follow the same process as for the DVD).

If it does not work, look for "upper/lower" filters fix for CD/DVD drives
(Was several different posts in this newsgroup)

"MNG" <MNG@discussions.microsoft.com> wrote in message
news:D22CE591-33FF-448B-A20E-936DF98E4364@microsoft.com...
>I clicked on uninstall and restarted my computer. I tried this and after I
> rebooted and went to the area to look at my hardware, it was still sitting
> there with that same exclamation point, I'm confused. What should I do
> now?


Reinstalling a Driver